Just hosted a family event at the Courtyard and, thanks to the hotel staff and the beauty of the…read morelocation, it went off perfectly. All details were looked after by the employees, all promises were met, and the location was perfect. Finally, my guests who stayed at the hotel, to a person, raved about their rooms.

Third time staying, Rooms are spacious, breakfast is awesome, close to downtown, friendly staff…read more Downside is parking, we were told we couldn't park near where our room was. We had to park across the street. It was a torrential downpour while visiting. There was an old crusty van parked in the suite parking, looks like a storage unit that sits, and we believe it's a staffs car who lives there permanently, it never moved the 3 nights we stayed. Otherwise we enjoy staying here.

This was our second time staying at this hotel. We were in the area, and had such a great prior…read moreexperience, we wanted to see if there was any change. We decided to try the studio room as the option was available this time. The same as the previous visit, both employees who were working were extremely nice and accommodating. They gave us our room keys and reminded us of their complimentary drink vouchers. I still like the added security measure that, in order to go up in the elevator, you have to use your room key each time. When we arrived in our room, we were ecstatic. It was very roomy, with a couch that had a pull-out bed, a king-sized bed, a desk, and a sofa with a leg rest. I loved that this room had hardwood floors! We arrived late due to traffic and had to hustle to make the time frame for the drinks. We made it in time, and the gentleman who served us was very nice. We slept very well and were eager to have their continental breakfast again. It was exactly like the previous year, with the food being replenished constantly and the area being cleaned. The hot food options were biscuits (with a gravy option), sausage, bacon, eggs, hash browns, and French toast sticks. They had cereal, fruit, yogurt, toast, and bagels. There was also a coffee bar and juice options. We indulged and enjoyed our hearty breakfast. The hotel allowed our requested late checkout, so we were able to stroll downtown and enjoy a lazy morning before leaving. We will definitely be returning to this hotel in the future, and may bring the kids with us! From the staff, the cleanliness, the complimentary items, and the reasonable pricing, you cannot go wrong with staying here.

Outstanding Experience. This hotel is clean, comfortable and in a great location. The bed was…read moresuper comfy and the rooms are generously sized. The complimentary breakfast is better than most. My husband loved the Happy Hour in the evening from 5p-7p. All staff were friendly and welcoming. Grounds are well maintained. Parking is FREE. Decor super cute. Highly recommend

Had we known about the hotel ahead of time, it would've been a better stay…read more The hotel is not a bad place, at all. It's full of history and class. It's clean and central to many locations in town. The chief complaints I have are these: 1. The walls of the hotel are paper-thin. You can hear *everything* going on outside your door and the rooms next to yours. 2. There are no TVs in any of the rooms. For #1, nothing to be done about it but go in forewarned. For #2, not knowing that was totally our fault. The TV situation is listed on their website. But TVs are such a standard item, who thinks to look for that note..? :P Now. The best part of our hotel stay was Ulina. She was the front desk rep when we got there. She was extremely friendly and very helpful in getting us settled in. She went above and beyond her duties to make sure our 2 night stay (that turned into a 1 night stay due to job issue) was stress free and comfortable. If you stay here in the future, ask for Unlina, you will not be disappointed. :)

The ambiance was wonderful, definitely recommend going during the holidays. You can't beat the…read moreromantic lighting, striking decor, and Christmas vibes! The main dining room only has three or four tables, so I recommend calling ahead for a reservation. The shareable plates and desserts were delightful, but there were some issues with the mains: Brussel sprouts had an incredible glaze, a perfectly balanced dish. Salmon bowl was okay... kimchi and seaweed salad were excellent but the salmon tasted like the pre-marinated cuts from any chain grocery store. Large plate, I could only eat about half. The steak was cooked to a perfect medium rare! The portion, however, was very small. Chicken pot pie was frightful, I wish I would've taken a photo of it. Presentation was... deconstructed to say the least. It looked like a slop of filling plopped on a plate with ~half of a biscuit in the middle of the mess. A dissatisfying disappointment, especially for a $40 dish. The desserts were wonderful! Rating four stars instead of five due to the menu being an overpriced for the overall quality of the main courses. You're definitely paying to eat at a beautiful historic hotel, not for the quality of the food.

Nice stay. Older motel type property (not sure why it is called an inn). The rooms are in great…read moreshape and nicely decorated. Happy vibes here with an outdoor garden area and lots of seating even lounge chairs. In front of each room is also a table and two chairs for dining al fresco. Pretty spot though you hear the traffic going by when outside. Inside the room it is faint. I liked that my room was one level (nobody upstairs). However, I had a neighbor in the next room who got up at 5am and was heavy footed and had a dog. The noise they made traveled into my room. They woke me up and kept me awake way before I planned to get up. Noise level depends on who ends up next to you. Luckily they were not there for my entire stay. The room was just right and I like the way it looked and the covenience of a kitchen with a full size fridge and stove top and microwave. I bring my own pans. I am glad because I didn't like the pans in the room. I appreciated that the fridge didn't make hardly any noise. Less than mini fridges in most hotels!! Bed was comfortable and management was reachable via text message and provided information via texts that was helpful. Beautiful trees on property and I liked that behind my room was left unmowed-good for nature and made it private. I also loved that the windows opened (four windows in the room (on both sides). I'd definitely stay at The Pines Inn again.

I really wanted a quaint place to stay for my birthday and I'm really glad we chose The Pines Inn…read moreand Cottages. Upon first arrival we saw the place had festive Halloween decorations, which I love. Tony immediately came out and greeted us, then directed us to where to park. He then gave us a quick tour of our room, then gave us a tour of the rest of the outside areas. I love how personal Tony was and his genuine enthusiasm in showing his establishment. After we had settled in, we were able to inspect the cottage and it was ideal for two people. Everything was exceptionally clean. The kitchen had utensils, dinnerware, and cookware. The bathroom was also in good condition. The only inconvenience encountered was from my husband (as he is a tall individual) that the toilet area was slightly cramped. We were told that our rooms bed was just upgraded to a king size. Let me tell you, that bed was big and ridiculously comfortable. We both slept so good, we couldn't stop talking about how comfortable it was. As we left for dinner the ambiance of the place was truly enchanting. The beautiful lights created a magical environment, and the canopy with the projector added to the inviting atmosphere. He had kindly opened some wine for us, and we helped ourselves to it upon our return. Tony asked us before he left, what we would like for breakfast. I opted for toasted bagel w/ cream cheese & honey yogurt. My husband asked for avocado toast with fresh fruit. The next morning, he delivered our breakfast to our room. To say we were shocked at how good and fresh everything was, would be an understatement. We certainly plan to visit again in the future. Thank you, Tony, for your wonderful hospitality.

Perfect location!! Very close to downtown Grass Valley. Clean, well stocked kitchen with microwave,…read morefridge everything we needed. Luke the manager was friendly and gave us tips about the area. He showed us other units for our next visit. We come to this area every few months and plan on staying here from now on.

First, the good... It's a cute little place. There are some chairs and tables outside under a…read moreredwood tree and it's located close to Nevada County Fairgrounds. The staff were reasonably friendly and helpful. The room and bed appeared to be clean. The not so good... The fan didn't work properly, the air conditioning was very noisy, and the bed was very soft. Also, when I woke in the morning, I found a cockroach sitting on my coffee cup then I found one on the floor and one on the toilet seat. After that, I was very paranoid about the cockroaches and left soon thereafter.

We recently rented two rooms at the Broad St Inn . The couple that own and manage the Inn gave us…read moreperfect rooms that fit our group . - I was impressed how well maintained the property was and the level of cleanliness. This is a 100 plus year old property and is beyond charming . Further , Mrs. innkeeper was as nice as they come . She made sure that we had what we needed and was very conscientious! ( One note : the stairs to the second floor are steep and if you have mobility issues you will want to stay downstairs.) Five Stars . John

We had a really wonderful stay at the Broad Street Inn and in Nevada City and Grass Valley, thanks…read moreto Julie and Ron. Julie gave us great suggestions on places to eat in both towns. They also gave us great recommendations of hikes in both towns and along the south fork of the Yuba River. Our room was nice and it's a very short walk to the restaurants in town. They also have a lovely patio area in the back of the house. We could not have been happier with our stay. We hope to go back. The stairs are steep so if you have trouble with stairs, you might want to stay in Room #1 on the ground floor.

We had a surprise retirement party to attend, youngest son's for 25 years of service, held at Beach…read moreHut Deli, and had driven down from our home in Cold Springs, Nevada. We arrived before check in time and Andrea greeted us with a smile and offered to check us in early. I told her I have sleeping issues and could we be placed in a quiet area with a room. She said she knew the building with rooms 163-170. When we got to the room it was nice and warm, (a problem that we had at The Pines, a small space heater only because the wall unit wasn't working and no maintenance on the property.) We're old and there's good lighting for night time on the exterior. I left the party at 9 PM and stopped by the office for an extra blanket. The two women working were friendly and helpful. The bathroom had a new shower, glass doors and a rain shower head. I always bring my grey slippers for travel. The carpet was very clean and I was so pleased because I'm not used to that. I told my hubby, this is where we are staying in the future when we drive down to see the family.

UPDATE: I spoke with the manager and received a refund for the second night we didn't use, and was…read moreoffered a discount on our first night in the downgraded room. I booked a stay in a suite (separate bedroom) via hotels.com. When I arrived around 9pm on Thanksgiving night, I was informed by hotel staff that a suite was not available, as someone had broken into our room. The police were still onsite, so we were likely just moments from either discovering the intruder in our room or having an attempting break-in while we were in the room. Hotel staff said the door separating this suite from the adjacent suite had been taken off the hinges, and that there were no remaining suites available as a result -- they would have to put us in a single room. Less than ideal, given the sleeping habits of my 4yr old and 2yr old, but I understood the staff had little choice in the matter. It was late and my first priority was getting my little ones to bed, so I accepted the room downgrade quickly and without clarification on a potential refund of the difference in cost. I found it strange that the hotel staff would mention to me that the intruder had claimed to be me, but then I realized that the staff had discovered him in the room and asked him, "are you S___ D___?" A little strange to realize that the last thing the guy heard before police arrived was my name. Still stranger that one of the staff offered me the room with the caveat that there was still "a hole in the wall". The other staff member reminded her that "we're not supposed to do that!". Still, I declined the offer. Our substitute room smelled strongly of cigarette smoke and had stains on one of the comforters. It was very late, so my wife and I agreed to postpone any complaints until morning. We just needed to get the kids to sleep. The next morning, I chatted with Hotels.com about the booking discrepancy, and they informed me that the hotel was insisting that we were provided the room we had booked (the suite). I went to the front desk to report our issues, and the employees said they had no authority to adjust costs or issue refunds. I told them that my family would be departing due to the hotel's inability to provide us with the room we booked and due to the condition of the substitute room. The front desk staff told me that I should expect to hear from the manager by noon that day (Friday). I called at 12:10pm, and again around 4pm. I have called twice again since, bringing the total up to four calls. Each time, I am either told that I just missed the manager (Hamid) and I should call back or was told that I was being transferred to the manager, only to have the call go to voicemail. It sure seems like management is avoiding my calls, as I have confirmed multiple times that my contact info has been passed along. I will update the review if I am able to make contact.

I've been coming here for years. The owners are wonderful and the rooms are especially clean. It's…read morenot far from downtown and the Yuba River. If you're looking for a great place to stay, come here!!!

I booked here based on all the raving reviews. I don't understand how this got such high reviews. I…read moreguess by 'rustic' they mean 'dated'. It does remind you of olden days because it looks like it hasnt been updated since the 70s. Tiny rooms, bedspread looks dirty, and food from the previous renter was still in the fridge. They promote a pool but was told it was closed until it can be inspected and no date was given. I unfortucnately pre-paid based on the positive reviews and now am stuck here for 3 days. I cant imagine where other reviewers stayed previously that they gave this place 5 stars.

Fantastic breakfast at the hotel this morning. I ordered the ribeye scramble- tasty pieces of…read moreribeye steak covered with a delicious chimichurri sauce on top of scrambled eggs and arugula with some lovely roasted potatoes on the side . The dish is fabulous bursting with flavor..... an absolute home run. My wife had a half order of biscuits and gravy with 1 egg and was raving about it. The cheddar and chives biscuit was the bomb , excellent sausage gravy on top...... can you say comfort food. My wife has a small appetite so the 1/2 order was more than enough and at 9$ quite a bargain!! You can feel the history of this hotel that dates back to 1856, the bar area is awesome with beautiful woodwork. The historic brick building just draws you in , like "I need to go in there"....... I had seen the dinner menu the night before and it was a little pricy so we decided to try breakfast first and now I can't wait to go back for dinner, if they are putting that much love into breakfast , I'm sure dinner at the National Exchange Hotel will not disappoint !! See you soon, Cheers!!

Overall, this hotel is absolutely stunning. The decor in every area is beautiful and well done…read more Also, the customer service is great. Debbie and Alexi were wonderful and gave excellent customer care. Our room was mostly good. There is no comfortable seating in the room however, although it may have just been our room. We had a room in the annex section out back. Leaving our room, we were immediately outside in the weather, which wasn't too big of a deal other than it was storming. Additionally, the shower had not had a decent cleaning in a LONG time. Mildew and mold was growing heartily from the floor to about 3 feet up the wall. A little scrub could easily take care of it. Also, the hooks for the towels are right over the toilet so be very careful that your towel doesn't slip off the hook as mine did, or you'll have a toilet water soaked towel. There is absolutely no coffee in the room so you have to go outside in the storm to get to the coffee which isn't open until after 7. Also we were at the coffee station at 7:50 and the one small pot was already almost gone and the 30 minutes we waited for someone to refill it, no one came. The next HUGE problem is the parking. There are no marked spaces for the hotel so good luck getting a spot until after all businesses are closed. We had to move our car 3 times due to the parking regulations of time.

We booked this directly after reading through a Grass Valley travel website. I was a little leary…read morebecause a few reviews weren't great, but I called anyway because the price was right & they had availability. Barbara answered the phone and she was so pleasant and helpful, I knew it wasn't a mistake. Peter greeted us upon our arrival. He was just too sweet! Walked us around, gave us our key, etc. He told us about the various areas of interest and we had a great conversation about where they moved from. I was sorry to not meet Barbara, she was visiting family. The house is darling, lots of antiques and nick-nacks, cabinets full of crystal and old teacups & China, lots of family pictures. It was like walking through my great-grandmother's house. We stayed in the Brunswick room, overlooking the backyard. Quiet & peaceful, like we stepped back in time when things were simple. I was pleased that there was no TV (they do have WiFi, don't panic). Overall, it was a great stay and I hope to visit again.

Had a lovely time at Elam Biggs B and B in Grass Valley. Just stumbled across this B and B on…read moreGoogle. Our room was first rate and decorated to perfection. The breakfast was top notch and did I mention the cookies? Barbara has been making these blue ribbon (the blue ribbon is next to the cookie jar) sugar cookies for over 20 years. I knew they were good just by looking at the cookie jar. We even bought 3 dozen to take home. At $.50 per cookie it would have been a deal at twice the price. Check out Elam Biggs. Have a cookie on me.