Horrible hotel experience. The shampoo, conditioner and bath wash dispensers were all EMPTY. I…read morefound out when I was showering. I went to call the front desk only to find out our hotel phone had no plug. I had to walk down to the front desk for supplies. There was a moldy coffee pod in the machine and under the bed hadn't been vacuumed in months. Gross! Key cards don't work on side doors so staff props them open with rocks. Are room didn't feel secure. Housekeepers were wearing daisy dukes with their tees tied up expososing their whole mid-section. Completely unprofessional. I actually am a professional Airbnb cleaner and our staff could never dress like that. Do better Best Western.

You would think that after two years of terrible reviews, the owner(s) would do something about the…read morestaff. This has been my worst experience with Best Western and I stay at them regularly for business. I have a shower at home so when I travel, I ONLY book hotels with hot tubs and a bathtub in the room. This BW had neither or at least could not accommodate. As disappointing as that was, no big deal. However, I did arrive a day early to finish my work in the business center like I have many times before. To my disappointment, the only computer they had was non-operational. The memory was so full it could not even open a web browser. I tried for an hour to make it work. At this point my dismay was obvious, and rather than suggest an alternative computer or a place that I could finish my work. The manager offered to cancel my reservation without charge but I declined. Things continued to go downhill from there... from foreign hairs in my shower to old coffee left in the machine. The pool being filthy with bugs inside and out of it. My friend skimmed the entire pool before we used it. I also got the eye roll when I asked for pool towels, and when I asked if they wanted me to leave them in my room or prefer the bin near the pool, the man at the front desk said they were not even aware there was a towel bin in the pool area. While we were swimming, a woman kept watching us from her window with distaste and talking to herself or on the phone. After swimming, that same woman banged on our floor (her ceiling) then called the front desk for a noise complaint when my nephew (who is five) fell off the bed and started crying. When they left, I went to the front desk to talk about it and the same guy refused to get up from his chair. He asked if I was checking in even though we had multiple conversations and when I said no, he asked what I needed.. while staying seated behind the wall. I told him I came to talk to him but never mind and went back to my room. He was too lazy to even stand at the desk to greet customers, let alone smile or have any personability. So far all the staff I have spoken to or observed are either ignorant or incompetent. There is of course more but this review too long already. The hotel is new so the decore and furniture is still nice but it's just not enough to come back. If you're staying in Colfax, save yourself the disappointment and go to Best Western in Auburn. To the owner(s), EVALUATE YOUR STAFF AND HIRE PEOPLE WITH PERSONALITY AND EXPERIENCE or your business will continue to disappoint and destroy the brand. You may be independently owned but you should still uphold the BW standards. **Update** It's been three days now. I have yet to receive any room service, not even fresh towels, and the trash cans are full. The power has also been off for a couple hours now and the back up generator is not working. My room is pitch back. On a brighter note, I finally met a member of staff that was good at their job and handled a tough situation with courtesy and professionalism. Savannah is delightful, knowledgeable, and experienced. They need to hire more like her.

This place was magical. Like stepping back in time. Customer service was amazing. The food was…read moredelicious and the vibes were awesome. The locals were so friendly and kind. We are actually going back in August for my husband's birthday.

Food was DELICIOUS! Caesar was excellent--high quality homemade dressing. We got the special Ahi…read moreCakes as well which had incredible flavor. And delicious chocolate-covered strawberry cheesecake. Honestly, blew away our expectations. Not to mention a large outdoor patio, great views, and awesome staff. Can't wait to come back!

We have stayed here twice before, once many years ago, and more recently about two years ago. Its…read morealways been a standard B.W. with nice rooms and a basic continental style breakfast. This time was different. We booked a pet friendly room with 2 queen beds, only to find out that the owners used the full hotel and a wedding (?) event as an excuse to.jack up the room price by over 30%!!! Final room charges with taxes was well over $225. Not a good experience in this already expensive time for family travel. Call us feeling used and abused.

Adjacent to I-80 freeway, Tesla Supercharger and a few…read morerestaurant plazas. Clean and organized bedrooms with good WiFi Outdoor pool and hot tub was great Quiet and secure location with free parking Great breakfast and service; friendly staff and reasonably priced. Certainly staying here again.

We recently rented two rooms at the Broad St Inn . The couple that own and manage the Inn gave us…read moreperfect rooms that fit our group . - I was impressed how well maintained the property was and the level of cleanliness. This is a 100 plus year old property and is beyond charming . Further , Mrs. innkeeper was as nice as they come . She made sure that we had what we needed and was very conscientious! ( One note : the stairs to the second floor are steep and if you have mobility issues you will want to stay downstairs.) Five Stars . John

Our stay at Broad Street Inn was absolutely wonderful! Very good communication beforehand. We felt…read moreso happy and excited as soon as we checked in. The owners are so warm and helpful, they spent so much time giving us advice about activities in Nevada City. The room was clean and comfortable. Everything about his hotel is charming! Excellent location also. I will most definitely be returning. Oh, and the biscotti is delicious!

Clean, friendly, good air! Restaurant is attached. Shower has good water pressure. It has been a…read morevery good experience.

Cute place that was probably great in its heyday, but now, it Needs Some Work!!…read more Our stay at Sierra Woods Lodge was...okay, but definitely not somewhere I would recommend in its current condition. We had contacted them ahead of time about a late check-in, and when we arrived, they had already made our keys and left them under the mat for us, which was convenient. They were extremely nice and friendly! Our room was all the way at the bottom of a rickety little boardwalk and down some old, shaky stairs. Which is okay, but made me wonder how the rooms were as clearly there had been no maintenance done on the outside of this lodge... As we walked down, we noticed that pretty much everyone had their windows open, and we could see directly into their rooms with people lying on their beds. Once we got into our room, we understood why...it was around 100 degrees inside! There was no air conditioning, just two fans running at full speed with the window open, and it was still unbearably hot. We could barely tolerate it. The carpet throughout the room was extremely sticky, to the point that I wouldn't even take my shoes off. The shower in the morning also wasn't very clean and was generally pretty gross...wore my flip flops in... I think this place could actually be decent with a few improvements. Replacing the old, sticky carpet with hardwood or another easy-to-clean flooring, giving the rooms a thorough cleaning, and adding air conditioning or even a mini-split...would make a huge difference. Unfortunately, as it is now, I wouldn't recommend staying here.

Nice stay. Older motel type property (not sure why it is called an inn). The rooms are in great…read moreshape and nicely decorated. Happy vibes here with an outdoor garden area and lots of seating even lounge chairs. In front of each room is also a table and two chairs for dining al fresco. Pretty spot though you hear the traffic going by when outside. Inside the room it is faint. I liked that my room was one level (nobody upstairs). However, I had a neighbor in the next room who got up at 5am and was heavy footed and had a dog. The noise they made traveled into my room. They woke me up and kept me awake way before I planned to get up. Noise level depends on who ends up next to you. Luckily they were not there for my entire stay. The room was just right and I like the way it looked and the covenience of a kitchen with a full size fridge and stove top and microwave. I bring my own pans. I am glad because I didn't like the pans in the room. I appreciated that the fridge didn't make hardly any noise. Less than mini fridges in most hotels!! Bed was comfortable and management was reachable via text message and provided information via texts that was helpful. Beautiful trees on property and I liked that behind my room was left unmowed-good for nature and made it private. I also loved that the windows opened (four windows in the room (on both sides). I'd definitely stay at The Pines Inn again.

I really wanted a quaint place to stay for my birthday and I'm really glad we chose The Pines Inn…read moreand Cottages. Upon first arrival we saw the place had festive Halloween decorations, which I love. Tony immediately came out and greeted us, then directed us to where to park. He then gave us a quick tour of our room, then gave us a tour of the rest of the outside areas. I love how personal Tony was and his genuine enthusiasm in showing his establishment. After we had settled in, we were able to inspect the cottage and it was ideal for two people. Everything was exceptionally clean. The kitchen had utensils, dinnerware, and cookware. The bathroom was also in good condition. The only inconvenience encountered was from my husband (as he is a tall individual) that the toilet area was slightly cramped. We were told that our rooms bed was just upgraded to a king size. Let me tell you, that bed was big and ridiculously comfortable. We both slept so good, we couldn't stop talking about how comfortable it was. As we left for dinner the ambiance of the place was truly enchanting. The beautiful lights created a magical environment, and the canopy with the projector added to the inviting atmosphere. He had kindly opened some wine for us, and we helped ourselves to it upon our return. Tony asked us before he left, what we would like for breakfast. I opted for toasted bagel w/ cream cheese & honey yogurt. My husband asked for avocado toast with fresh fruit. The next morning, he delivered our breakfast to our room. To say we were shocked at how good and fresh everything was, would be an understatement. We certainly plan to visit again in the future. Thank you, Tony, for your wonderful hospitality.

My wife and I stayed here a couple of days ago when we came up to the charming Gold Rush town of…read moreGrass Valley to see Little Feat play at the Center for the Performing Arts. We had a terrific, large, comfortable, and quiet room, and the staff was friendly and very helpful. The location was walkable to where we went to dinner and then on to the show. An incredibly nice discovery. We will be back.

This was our third time staying at this hotel and each time we enjoy the service, complimentary…read moreitems and the cleanliness of the hotel. We are always greeted with a smile, offered a water and reminded of all wonderful things they offer. My husband and I love that we can walk to downtown, which has tons of restaurants, shops, and sights. We planned our anniversary trip around staying here visiting downtown and driving to nearby towns. We will continue to stay here when in the area.

A really charming place. The owners have clearly put a lot of thought and effort into the vintage…read morecountry chic decor and furnishings. Simple but clean. The gentleman who checked us in was pleasant and humorous. The small garden, fountain, etc were wonderful touches. While it's probably only a shadow of its former 50's road trip glory days, it was a welcome surprise to find it well cared for. The only issue was that the window above the bed had no window screen and the window in the "kitchen " alcove had no window covering. A street runs right outside this window thus a privacy curtain is needed. A very easy walk to the old town center with lots of tourist trap shops and a few nice eateries. The chocolate shop is not to be missed as is the updated Mediterranean restaurant.

I booked here based on all the raving reviews. I don't understand how this got such high reviews. I…read moreguess by 'rustic' they mean 'dated'. It does remind you of olden days because it looks like it hasnt been updated since the 70s. Tiny rooms, bedspread looks dirty, and food from the previous renter was still in the fridge. They promote a pool but was told it was closed until it can be inspected and no date was given. I unfortucnately pre-paid based on the positive reviews and now am stuck here for 3 days. I cant imagine where other reviewers stayed previously that they gave this place 5 stars.

This was our first visit to Grass Valley, as we were in town for a family celebration, and what a…read morewonderful surprise our stay at the Courtyard Suites on Auburn Street turned out to be! The location was fantastic--right in the heart of town, with plenty of local restaurants, charming shops, and boutiques all within walking distance. We stayed in a king room with an incredibly comfortable bed and a cute little courtyard just outside our room, which was such a nice touch. The room had everything we needed, including fresh-ground coffee to brew--not the typical packaged hotel coffee--which we really appreciated. And the complimentary breakfast was amazing! Fresh-made omelets with real eggs and your choice of delicious ingredients like bacon and fresh vegetables, along with an impressive selection of fresh fruit including bananas, kiwi, and grapefruit. There were also plenty of breads, oats, cereals, and other breakfast choices. We were only able to stay for one night, but we honestly wished we could have stayed longer. The Courtyard Suites was comfortable, welcoming, conveniently located, and exceeded our expectations. If you find yourself visiting Grass Valley, I would absolutely recommend making Courtyard Suites your place to stay. We certainly will on our next visit!

Customer service We stay at courtyard a few times a month…read moreand thought it a good place and definitely thought they appreciated our stay.... Not the case on our stay this past Wednesday evening. We stayed and arrived in early evening for a next day dr appt my husband had. We asked for an hour late check out and we were given 30 min late check out! We were quite disappointed and have decided Not to go back tub to that place! Customer service is most important!