Very long review ahead.
If you're thinking of coming here, don't.
The restaurant is what you would expect of pretty much the only Chinese restaurant amidst a highly white populated town: gentrified.
My family and I visited Flagstaff from California and a family member chose this restaurant for dinner. We had a pretty large party of 25-30, to which we called ahead and let the restaurant know. Despite doing so, the workers of this restaurant didn't seem like they'd ever serve more than a party of 4 at once.
This is supposed to be a family-style restaurant, right? Then how are we supposed to eat if we don't have utensils, bowls, or plates? When a family member asked one of the servers to bring us bowls, he raised his voice and responded with a loud "HOLD ON". Once he eventually brought it out, he only brought out a couple and we had to keep asking him for more. Maybe if he brought enough for everyone, then we wouldn't have had to keep asking. I then asked another worker, who was just standing around with an iPad at first, for some spoons to which he only came over with only a couple as well and I had to ask him to grab one for everyone. Isn't it common sense to provide everyone at the table with utensils and a bowl or dish at least? How did they expect us to eat, like dogs?
After about an hour, the manager comes out to ask if we're missing anything. We ask about our dishes that haven't come out yet. He tells us they're "coming". So why did he bother to ask if we were missing anything, to begin with? Another 30 minutes go by and we still don't get those dishes and ask again. At this point, the manager starts getting annoyed or something because he yells at us that he'll check and just storms in and out of the kitchen. He then comes out and starts yelling at us about how it's taking so long because "no one wants to come into work because of covid", which we understand, but it definitely doesn't excuse his poor attitude towards us. We had already been there for nearly 2 hours at this point, so we just wanted to make sure they didn't forget what we ordered. At one point, he gets even more upset and comes out to yell at us that he'll go into the kitchen and make it himself. Not even 5 minutes later he comes walking out with all of our missing dishes. Didn't realize he knew magic... One of the dishes we ordered was a 'pan-fried fish' and they brought out some kind of fish stew. When we told him it was wrong, he told us we were wrong and that was what we ordered. The fish wasn't even fried.
We eventually finish up our meal and honestly the food is mediocre. It's gentrified, so what do we really expect? As we begin to get up and leave, the manager starts yelling at one of the employees at the very front of the restaurant telling him that if he "wants to get his money" he has to do his job. He's loudly scolding this kid until a woman, who also just finished dining, came up and stood up for the server. She tries to tell the manager that she thought the server did great and that he shouldn't be yelling at him, etc. The manager has the audacity to yell back in this poor lady's face and tell her it's none of her business. She remains calm and continues to try to tell him that he shouldn't be talking to his employees like that but he continues to yell at her and even threatens to call the cops on her...
If you made it this far in the review, I hope you can take away one thing: don't ever come here. We were understanding of the lack of staff (and even tipped well, although I don't believe was deserved based on the service we received) but the lack of common sense and respect for customers is disappointing. Save your money. Don't eat at a restaurant that treats both, their employees and customers like sh*t. read more