1. Golden Bear Heating and Air

0

Gilroy, CA

Golden Bear Heating and Air

4.7 (181 reviews)
Closed • 8:00 am - 4:30 pm

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Response time

10 minutes

Response rate

100%

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Molly S.

Insanely impressed by this company. They were professional and efficient from the start. I was so hesitant and scared to move forward and I am so happy I chose this company to do the work. From dealing with TK for scheduling and quoting to the on-site work done with the employees, nothing but professionalism and good quality work. They didn't leave until we felt comfortable and knew everything we needed to know about our new system. I'm even had to be at work all day and I had a play by play thru out the day of the progress! Hands down amazing company

Kobi Omer Y.

Great service. Very responsive and prices are definitely reasonable. Always answered my questions and approved their professional services . Highly recommend.

isolation valve upside down and wrong gas pipe.

(Finally got some time to write a summary for the episode.) tldr; You would like to hire capable, responsible and honest people. Golden bear is none of these. Don't be fooled by Yelp's ratings like I was. Read my story before you decide to use them. Find a qualified installer from the manufacturer's web site and choose one with good Yelp review. You won't waste time and money like I did. I hired Golden bear to install HVAC and tankless water heater. For the HVAC, one of the register is falling out. For the water heater, Tamim asked me to pay the full amount before the job was done. They water heater didn't work because they didn't install the check valve. Tamim refused to fix it nor they had any idea what was wrong. I found the issue and told them. Tamim refused to admit it. Instead, Tamim used the manufacturer's 10 year warranty to threathen me and ask me to get his trust. Tamim claimed I bad mouthed him on Yelp. He admitted that all I said was true. The full version: I hired a real prefessional to fix the installation. He also identified many other issues. He was shocked that the work was done so poorly. Following is his testimony: **************************************************** Original installation was performed with isolation valves upside down. The unit would not be able to be isolated in order to perform annual maintenance required. The flexible gas line installed only supported a maximum of 120,000 BTU's with is not sufficient for a 199,000 BTU unit. I removed the 1/2" piping and flexible gas line and replaced it with 3/4" gas piping and a flexible gas line. The dedicated return line was not installed with a hose bib to bleed the system properly and also did not have a check valve to prevent crossover. I installed a hose bib before the check valve so that way the system can be purged when needed. The condensation line did not have a air gap installed which can prevent the system from backing up inside the unit and also so the condensation can flow freely. The condensation line is also dripping directly on the the concrete near the foundation without any type of drainage or condensation neutralizer. ***************************************************** I attached a photo to show the issues. The manufacturer's manual clearly tells how to do it correctly. Golden bear didn't follow the instructions. Besides the incompetence, Golden Bear didn't work like professionals. They broke their own words frequently. They blamed others for their mistakes. They wouldn't admit that they were wrong after seeing the evidence. Golden Bear didn't test the water heater after the job is "done". I found that they didn't install the gas meter. Tamim told me that's not their job and I should contact PG&E. I had to call Tamim again to tell him that the city said it's your job. Tamim sent Pablo back to install the gas meter. Pablo also tested the water heater. It took a long time to get hot water, which according to Pablo was normal for the first time. The water heater didn't work reliably. Pablo came back with a manual and tuned some parameters. Pablo told me that they didn't have the correct manual when they installed the water heater. It still didn't work. I called / texted Tamim multiple times before he agreed to send Pablo again. Pablo was confused what's wrong for a while and eventually concluded that the hot water line and return line needed to be swapped. Pablo turned off the return line as a temporary solution and said he would come back tomorrow to fix it permanently. Tamim called me the next day saying that Pablo was not coming because they were busy with other projects. I agreed to postpone it. After a month, I contacted Tamim again. He scheduled it for next week. Didn't show up. Tamim apologized when I pinged him and rescheduled one week later. Didn't show up and didn't reply to my text. I complained. Tamim said he won't do it unless I pay him $140 per hour and the job will take 2-3 hours. He didn't even know it's caused by the check valve. Golden bear claimed that it's my general contractor's fault because they marked the water lines wrongly. I hired a plumber to swap the lines. The plumber was confused with the job. He did it anyway. Of course it won't fix it. Silly me that I believed Golden Bear. We figured out that the real culprit was that Golden Bear didn't install a check valve on the return line. I called Pablo, who confirmed that they didn't install the check valve. Golden bear didn't take action, not even an apology. I noticed the falling register and sent a photo to Tamim. No response until he saw the Yelp review. Tamim used manufacturer's 10 year wanranty to threathen me. I called him. Tamim showed no intention of fixing the falling out register, nor apologized for the poor job. He only cared about the Yelp review. He even asked me, a paying customer, to get this trust before he was willing to work with me again.

mini split for my master bedroom. keeping me warm in the winter, and my overheating husband cool in the summer. Really fast and super quiet!
Julia G.

I bought a mini-split from Home Depot - and had a licensed electrician wire it. Golden Bear was awesome and came to finish the install. The mini split uses a ton less energy and quickly heats and cools my space. I've used them twice now to install mini splits. I'd highly recommend them and will definitely be working with them in the future.

thien n.

Tk showed up to do the estimate and everything was good to go for A/C installation at our townhouse. When the installers came, they surprisingly told me that I would need to get a roofer to properly patch up the hole where the line runs to the unit. I was very unhappy because this wasn't made known to me in the consultation or any of the days leading up to the install. I would think that with a service, they would leave things so that you wouldnt have to hire another contractor to come out to finish the job. If they had to hire a roofer themself to patch up the roof properly and add that cost to the install, I wouldn't mind. I wish I was made aware about this from the beginning. Now I have to spend another $800-$1000 to get the roof properly patched and sealed. Negatives aside, the install guys did and great job and they were friendly. TK and his team were prompt in terms of their response to any questions that I had. The A/C works well and just in time for the baby and hot summers. I hope for future clients, they are more clear about everything.

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10 months ago

Full HVAC installation and did a great job. Also assisted with inspection and worked with us on the quote to meet our budgeting needs.

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2 years ago

The true definition of Professional & Affordable for your budget and amazing Customer Service!! Absolutely great experience!!

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Ask the Community - Golden Bear Heating and Air

I scheduled an appt last Thursday 8/6 between 12-2. However, no one show up until I called. Someone finally came by & told us will follow up . Perfect timing, our AC is not working today. what should I do?

Hello we are new home owners here in willow glen san jose area and believe that the air ducts have never been cleaned,how often do they need cleaning? What is your rate/cost?

Hello Rashad. Thanks for contacting us. Unfortunately we do not offer duct cleaning service. I can recommend you to a company that provides a good thorough duct cleaning… 

Do you guys provide free estimates? Also do you guys carry Bryant or carrier furnace and Ac system?

Hello, Yes we do carry those Brands. Bryant is basically the same thing as the Carrier units. It is owned and made by Carrier. You can get a better pricing on Bryant vs… 

Do you guys provide free In House estimates for new HVAC systems? you guys have great reviews by the way!!!!!!!

Hello Eddy,Thank you for contacting us. Yes we do offer free estimates. My pricing is really competitive and there are some good deals still out there. Please contact me… 

View All 5 Questions

Review Highlights - Golden Bear Heating and Air

“After we decided on a date, TK sent out a team that arrived on the dot and did a great job fixing my problem.”

Mentioned in 70 reviews

Read more highlights

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Dynamic Air Systems

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Dynamic came highly recommended by a neighbor and they were absolutely fantastic. We've had several…read moreissues with our HVAC system not running properly and not cooling our home over the years. This is the fourth HVAC company we have had come out to take a look and they were the only ones to be able to truly figure out the problem. Eli was able to quickly diagnose the issue, Jason was very communicative and friendly and made sure that we got text updates and phone calls for every appointment. We needed a whole new system due to an evaporator coil manufacture defect issue and they gave us several options to choose from in order to accommodate our budget. Chris and Paris came out to install our new system and they worked quickly, were able to get our new air-conditioning unit and evaporator coil installed in less than a day, and they did great work; it has been running amazing ever since. Jason made sure to get us a system that could accommodate the size of our Home as the one that came with the house was too small for the size of our house. I cannot say enough great things about this team, I very highly recommend calling them for your HVAC needs!

I needed someone to figure out why my HVAC System suddenly stopped working. Dynamic air systems…read moreresponded to me after hours, set up an appointment quickly, and arrived at my house when promised. They could not fix the issue, but were able to tell me that I needed an electrician to repair a breaker. This advice led me to a quick solution and the air-conditioning is back on! Thank you so much for the quick service and for your good advice. It was definitely worth the $165 diagnostic fee.

Prime Air Conditioning - Taking care of the customer, and checking operation after a maintenance.

Prime Air Conditioning

(40 reviews)

We had an outstanding experience with Prime Air from start to finish, and I highly recommend them…read moreto anyone needing HVAC service or a new system. Matt, the owner, answered the phone immediately and took excellent care of us from the very beginning. He was responsive, professional, and made sure we understood our options. Romell was the technician who came out the following day. He thoroughly evaluated our system and determined that our AC was no longer working. Later that same day, Matt came out personally, went over everything with us, and explained the options and costs for replacing our system, including both a new AC and heater. Within just three days, Cesar and Jesse came out and professionally installed our new heating and AC system. They were efficient, courteous, and extremely respectful of our home. They completed the installation in a timely manner and, incredibly, left our house cleaner than when they started! A huge thank-you to Matt, Romeo, Cesar, and Jesse and Jackie for making what could have been a stressful situation such a smooth and positive experience. Their professionalism, responsiveness, and quality of work really stood out. I would absolutely recommend Prime Air to anyone who needs HVAC service or a new heating and AC system. Five stars all the way!

Extremely thorough and professional. We had our ac fail during a crazy October heat wave and Prime…read morewas the only company that called me back to schedule a visit. The service tech Romelo called me before he arrived, fixed it on the same visit, and was very thorough and courteous. Maybe not the cheapest option but the most professional by a long shot. Highly recommended.

Jr’s Heating & Air - 2 ac unit  for save energy and control 2 different locations

Jr’s Heating & Air

(20 reviews)

We had a broken AC because of faulty wiring of PG&E and the whole episode was during one of the…read moreheatwaves. Jr's service was recommended to us on a very short notice and he was able to make it the same day after hour. He was super on time and had great communication letting us now when he was on the way. We have worked with several AC companies, many high review ones you see on the internet in bay area region. The quality of the work Jr delivered and high volume of cool air coming from AC reminded me today to come and write this review. We expected just a consultation but he had the parts on spot and changed the burned unit right in the first 10 minute of showing up. This is not what you expect usually from AC guys, they quote you for some parts that are not even broken and delay is the tactic. He even washed the filter of our AC recommended changing its type, and even when we asked about protecting our AC from rodent he provided the taping on the piping to reduce chance of damage. There were so many things that were addressed in a short 30 minute visit that need three other AC ppl to address it if we called other companies. Above all he was beyond fair, the quality of his work with the value and price he offers is unmatched. Trust this guy, he is a good family man that fixes your AC promptly with no gimmick.

Our electrician recommended Pablo as he did some work for their house. Pablo came by and answered…read moreall my questions providing sound advice on mini splits and the nuances associated with different models & brands. I got a quote shortly after which was competitive with the others received. Aside from price, what sold me was the confidence and expertise I felt from talking with Pablo. He called out a few safety concerns that other HVAC technicians did not and that ultimately helped me make the right call. Once I accepted the quote, Pablo ordered the equipment and came by the next day with his crew to start the installation process. After an aggregate of three days in a week's span, the job was completed. Later on when I needed Pablo to assist me in permitting and inspections, he helped me without hesitation and made sure everything was wrapped up with the city inspectors. He's a man of integrity and honest work that will get the job done and support you end-to-end. Would recommend Pablo to anyone looking for HVAC or mini split needs. He has your back and you want him on your team. 5/5

Air Sharks - Air Sharks team

Air Sharks

(103 reviews)

Newhall, North San Jose

Service requested: HVAC replacement. However, after the initial inspection the engineers told us we…read moreneeded to changed the ducts and insulation coming into our house to improve efficiency. It was an expensive upgrade but was the need of the time considering even a top notch system would only work at 40% efficiency. Engineer was thorough in examination. She took lot of photos. Explained the process. Air sharks didn't push for purchasing any particular equipment. We chose Daikin. Service: the work crew is very disciplined. Arrive on time. No loud noises. Informed us daily at the end of the day. Kept our house and side yard clean and tidy. Follow up: the inspection went well. We received the permit as per schedule. First year warranty is included. Whenever, we have called they promptly respond and understand our issue at hand. Over all we are beyond satisfied with contracting with them.

Air Sharks has done my furnace heating tune ups in the fall and AC tune ups in the spring every…read moreyear for the past two years. I've also had them replace the air ducts under the house which were old and not efficiently moving the air into the vents. With each visit, the techs were very professional and informative while performing the services. Before the air duct replacement, one of the project managers visited and was very thorough in explaining other services such as water heater vs. heat pump replacement and insulation. Communications with this company are also very good. It is easy to call when I need to schedule services and they also keep me up to date on the appointment arrival times via text messages. I highly recommend Air Sharks and plan to continue using this company for future services and projects.

Golden Bear Heating and Air - hvac - Updated October 2026

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