What great service! We were way behind on getting our flyer…read moredone. We called them at 9am and by 10am it was printed and headed out the door . Everyone was polite, helpful and prompt! Couldn't ask for more.

Everyone here rocks, especially Ana. She is so patient, kind, and helpful. I've been to this store…read moremany times and she is unfailingly excellent. Give her a raise!!!!

Holly was very kind, cheery and helpful! She was able to catch/rectify all the errors I made when…read moreattempting to ship my package. Excellent customer service and so polite!

I would like to offer my highest praise and deepest appreciation for Holly at the FedEx Ship Center…read morelocated at 1501 Eckington Place NE, Washington, DC. Holly is retiring at the beginning of the new year after forty years of service, and it is clear that her dedication, professionalism, and integrity have been constants throughout her career. During a stressful situation involving a lost package, Holly went far beyond what anyone could reasonably expect. She worked tirelessly and persistently to try to locate my missing package, refusing to give up when it would have been easy to do so. Although the package ultimately could not be found-through absolutely no fault of hers-- Holly did everything possible to help me. She was exceptionally professional, knowledgeable, friendly, competent, and genuinely empathetic. What stood out most was her determination: she would not accept "no" when "yes" was the correct response, and she advocated relentlessly on my behalf. In addition to her efforts, Holly took the time to share helpful tips and practical advice so I could avoid similar issues in the future. Even in a disappointing outcome, she turned the experience into a learning opportunity, which speaks volumes about her character and commitment to customer service. Holly is the kind of employee who represents FedEx at its very best. Her work ethic, kindness, and perseverance left a lasting impression on me, and I have no doubt she has done the same for countless customers over the past four decades. FedEx has been incredibly fortunate to have her, and she will be deeply missed. Thank you, Holly, for forty years of outstanding service-and for treating customers with such care, respect, and professionalism.

I mostly come here for Amazon returns. But today I needed some copy assistance. With some high…read moreresolution printers. I needed some personal assistance, and these guys went out of their way to help me. The quality of work was amazing. Patrick tried multiple things to get the best result. I wish we came here 1st before trying other methods and locations. Very professional.

Signing up online to get my fingerprints scanned for a background check, the process was easy. It…read morecost $65 and they accept walk ins. The machine took a bit to get my prints, but the staff were helpful. There's street parking nearby.

Ask for Ian. I've been at the 7th St. location a few times recently. I believe he has been working…read moreat the store for a couple of years.He is the one to ask for assistance and who knows the most about what is going on with the store.

Assistant manager Mehdi told me point blank that they are not there to help the customer and then…read moreplayed a game with my label so that it had already been picked up 2 hours prior. Bravo.

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

The service is good, the store is dirty, dusty and the desk for in store pc use is outdated along…read morewith that chair which looks creepy and filthy. Having an air purifier at the door won't help the mud dried carpet throughout the store, it's filthy, nor the dust canvas printer, printer, glass upper and bottom, walls and sleeves. Why let anyone walk there dogs in without a vest as a support animal. Some are allergic to their pets. Why not put a standup kiosk for PC use, they can be bought for little money from business auctions? All it will take is over night cleaning or whenever your closed for holidays to be open for a seriously needed deep cleaning including light fixtures, glass, POS's, and some new carpet would be an investment into your business and will boost morale for both employees and consumers alike.

I come here to ship large items during work hours and am surprised to see the number of reviews…read moresaying they have had bad customer experiences, but I suppose I'm not surprised, because none of these people actually did business with this store, and only used it as a dumping ground for their Amazon returns. Having to ship large packages for business conferences on a fairly regular basis, this store has made the process incredibly easy and hassle-free; The staff is knowledgeable regarding customs duties and the nuances around the different requirements for the countries and even make the effort of coming out to help bring the larger items into the store. Great place if you intend to actually give them business, rather than enter their store with a overreaching sense of entitlement expecting concierge service for a third party Amazon return.

I mailed a package from this location and the box arrived but the item (cell phone) in the package…read moredid not. I won't use this UPS location again.

In most cases my experiences at these stores have been relatively positive with my chief complaint…read morehaving to do with their exorbitant prices. Even printing a single black and white page document will run you close to $2.00. I came here to this location this morning so that I could use one of their self-serve computers in order to print out an expensive one page document. There was no such luck here at this location because those computers don't exist. When I asked the sole employee who was working behind the counter the person was quite short with me and didn't bother to offer any other suggestions or help. Also the music was blaring, and the place definitely seemed like a very casual work environment and not that professional at all. I guess that this location is in business to serve their employees.

Biked as fast as I could in 99 degree weather to drop off a box that already had a sticker and was…read morepaid for. Got there at 4:58 PM... the same time as a UPS driver who was walking through the door. I asked him if I could just drop off the box since he had the door open and was already walking in. He asked me if it had the sticker on it already and I said yes. Right as I was about to walk in, a man from behind the counter aggressively shouted "WE'RE CLOSED. STOP HER", prompting the UPS driver to give me a guilty look and close the door. Really incredible how I'm standing there panting at the door and the employee inside didn't even have the customer service skills to walk over and say something. I also arrived BEFORE they closed. It's really not that hard to be polite, especially when you've been working inside a room with air conditioning. Won't be going back to this store again.

What great service! When a few locations around the city were closed on a Saturday, this one in…read moredowntown was open. The man working was very efficient and helpful. They shipped a package in no time and even let me print for free!

I went in this morning and Pierre was working and he was so kind and helped me get in and out and…read moreit was busy! Very professional and helpful!! 4/4/26

Great Service! Friendly peeps and great prices. Locally owned business that has been there for many…read moreyears.

This review is long overdue. I used BaseCamp for business printing services around 2013 or 2014…read more I wanted to use a local vendor and I'm glad I found this place. The price and service were both great and now that I'm back in DC, I'd use again for sure.

I ship often. Easy in and out if you don't need their services. I come with my package ready to…read moreship. Easy scan and drop off box.

Super helpful and responsive! Problem solved a print order for me quickly and efficiently.read more