Honestly I had a great experience with this shipping company. They didn't ring my bell my like jerks do. They actually put the package in front of my door. A lot of these 3rd party companies just throw the package in the main lobby. Its nice for a change to have a competent company to bring up my packages with a smile. Their service requests were great as well. If I was a big time seller of merchandise I would probably look into how I could work with them. read more

ZERO STARS IF I COULD! If I could give this company ZERO stars, I absolutely would. I genuinely do not understand how this courier company is still in business. The entire experience has been unprofessional, unorganized, and extremely frustrating. I originally contacted customer service on August 27 for an update on my package. I was told that a supervisor would call me back within one hour. That call NEVER happened. When I called back, the next representative tried to tell me that a supervisor would contact me within 24-48 hours. At that point, I refused to hang up because I had already been told someone would call me back and they didn't. After insisting on speaking with someone, I was finally connected to a supervisor. And what was the update? I was told my package was damaged and that I should expect delivery within another 3-7 days. It is now September 10. I first contacted them on August 27. How does it take this long to provide a clear and accurate update on ONE package? The customer service is unacceptable. Representatives give you different information, promise callbacks that never happen, and then expect you to continue waiting with no accountability. I also find it extremely concerning how frequently packages seem to be labeled as "damaged." At this point, the lack of transparency makes me question how packages are being handled and what actually happens to merchandise that is declared damaged. To businesses considering using this courier company: PLEASE reconsider. Your shipping company represents your business once that package leaves your hands. Customers do not care who is technically responsible--they remember the entire shopping experience. Using an unreliable courier can result in frustrated customers who may decide never to purchase from your business again. This company needs serious changes in its customer service, package handling, communication, and accountability. Absolutely unacceptable. ZERO STARS. read more

Complete scam! Never order off Pinterest! Complete scam! Complete scam! Complete scam! read more

Absolute garbage service. If I could give a negative star rating I would. Your drivers are a disgrace. Worst shipping service ever! Shitty driver kept marking my packages "refused by recipient" despite not making any attempts. They will call you from a number and immediately hang up instead of allowing you to pick up, and you can't call the number back. What an absolute joke of a company, outsourced customer service with no idea how American postage works. I hope they go out of business. UniUni is a much better more reliable shipping service. If you can avoid using GoFo, do so. read more

Gofo Express i a the worst logistics company! I don't often give one star reviews but if I could give negative stars I would. Unfortunately, I have not had one but two packages now that never got delivered. I bought items from Pop Mart who frequently uses Gofo as a domestic courier for US orders. These were packages that were shipped internationally via Yun Express and then were handed over to Gofo for the final delivery. Both times, my packages showed up to date tracking until it arrived at the Gofo delivery station. This is where all tracking stopped. My first package has shown in transit for the last 72 days! I had to call Popmart who offered to send me a replacement package and now my replacement package is also stuck and the tracking is no longer updating. When I tried to call Gofo they basically said i would need to go back to Popmart and that they could not help. It is quite upsetting to not be able to get my packages. These were items that ended up getting sold out by Popmart and I had to go look elsewhere now to purchase them because Gofo never delivered. I don't know if these packages are getting stolen or what is happening to cause all tracking to get lost. I am now hesistant to purchase from any company that uses Gofo. It does not seem that this is a courier that can be trusted for delivering packages. 72 days showing no tracking is unacceptable! read more

Gofo Express - Package stuck at GOFO for over 72 days! - Couriers & Delivery Services Near Me

We live in a highly populated area in NY. Currently, thieves are making a living by stealing packages. I have written to GOFO, about delivering directly to my door. Fedex, UPS, USPS and OnTrac deliver right to the door. Which is good, we have a RING camera to babysit our packages if we're not home. There are hundreds of apartments where we live. GOFO has continually left them everywhere but where we directed. They then tell YOU to go look for the package that they DIDN'T deliver properly. They should try to employ more ppl that speak English too, so they can better follow directions. Language barrier is unhelpful in that business. Use a better shipping company, read more

The driver showed up in his pajamas and was playing car-thumping loud music in our quiet community. Threw package onto doorstep and left. I was sitting in my living room watching. Completely unprofessional on both sides. I am sure they have done better and have had better delivery people, and this is probably a one-in-a-million; however, I had metal photos inside the package which were thankfully well wrapped by the sender. I don't recommend this company as a final-mile delivery company. read more

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I wish it was required for businesses to disclose that they use GOFO for package delivery, because I would ABSOLUTELY NEVER SHOP THEM. I've never had a package delivered to me on the first attempt. This business needs to be shut down it's 100% AI operated and is the WORST. read more

My package was cut open and the content removed. The package was then taped shut with clear tape. The delivery person proceeded to deliver the package taking a picture. I contacted customer service and reported it. The customer service representative confirmed that the package shows where the package was taped and cut open. The idiot delivery person took a picture of where the package was opened. I spoke with the building manager to get the cameras reviewed so we can get the images of the delivery person. I will be filing a police report and contacting Federal Authorities once it is determined if the delivery person was an American citizen. Yes, I'm going to do the most. I'm on disability and reached senior citizen status. I live in a senior building and this has become a common practice. This is why we are working with management to prosecute all parties involved with the theft. DO NOT USE THIS SERVICE. FILE POLICE REPORTS OR CONTACT THE INVESTIGATIVE REPORTERS IN YOUR LOCAL CITY. WE MUST BAN TOGETHER TO TAKE THIS COMPANY DOWN. read more

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Terrible customer service and they hire who ever you cant read a address then they wanna play dumb onthe tracking number that I got from this tried shipping company do better.... They are bs read more

Everything thing the delivery driver just throws packages on the ground in the rain when there's a covered deck they could of put it under who does this crapfreaking lazy people destroying companies like this one if this the kind of quality the produce they should just go ahead and shutdown looking for the picture he sent he never got out his van will post pic later read more

Delivered package to wrong address. Fortunately the individual at that address contacted me. Customer service is AI generated as you cannot actually talk to a real person read more

Trustpilot reviews Thanks for your review! Gofoexpress logo Gofoexpress Your review is pending.Read more Cliff 0 reviews US Rated 1 out of 5 stars This is the absolute worst delivery... This is the absolute worst delivery service in the world I've ordered tons of things mostly from Temu and have filled complaints with them to no avail. Deliveries are thrown into the driveway away from the house, left on there porch beside the designated DROP BOX or inn top of it. Even in the rain when Theo could lift the box lid and put it in it. I've reconsider even ordering from Temu anymore. Terrible Delivery company work irresponsible drivers.See less Edit Delete What's next? Become a verified reviewer All you need is a photo ID. Verifying helps ensure real people are writing the reviews you read, builds trust online, and lets everyone shop with confidence. Your ID will never be shown on Trustpilot--we'll only display a verification badge. Learn more Keep 'em coming... Trustpilot reviews This site is protected by reCAPTCHA. We collect device and interaction signals for security purposes as described in our Privacy Policy. Choose country United States About About us Jobs Contact Blog How Trustpilot works Press Investor Relations Download the Trustpilot iOS app Community Trust in reviews Help Center Log in Sign up Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Data Solutions Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Cookie preferences Do Not Sell My Info Modern Slavery Statement © 2026 Trustpilot, Inc. All rights reserved. read more

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Apple Valley Ca had a package delivered it says all over my fence deliver to front door do not leave package here! The driver threw over the fence right below the sign that says do not leave here drliver to front door!! The front door is 75 -100 ft from where driver left it,he left literally by the street and took pictures of it and by the time I got out,(im disabled) it was stolen. Gofo said we'll we delivered it so its not our problem they dont care that it was not delivered to front door as long as it is at or near the house thats all they will do! Their drivers apparently CAN'T READ and are LAZY!!! read more

Gofo Express - Couriers & Delivery Services Near Me

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This parcel carrier is terrible; several of my orders never arrived. When I tried calling or emailing, no one responded, and they don't even provide a photo confirming the package was delivered to the door. read more

ZERO STARS!! This company is the worst. I can't email them, I get messages saying "mailbox full". I called to ask why my package is "out for delivery" for 2 days now. Was told that it's "out for delivery". I told them I knew that and wanted to know if they planned to deliver it anytime soon. Was told my package was "too big" for the delivery vehicle. It's maybe 18"x18"x18" and I am maybe, at most, 2 hours away. ZERO STARS!! read more

One star only because you do NOT have a "0" star. Would not ever deal with GOFO again. I ordered an item on eBay - for one thing, and for shipping, the seller only listed "economy shipping", but did not say the carrier. I never heard of a company named GOFO, but that's one thing I'll be aware of on a future eBay listing that does not say USPS, etc. For another thing, the GOFO delivery person left the package on a porch step - there's a big sign on my screen door that asks that deliveries are placed on the table inside the porch - he had to look right at it, but still put it on a porch step - anyone could've taken it. Then, the 'proof of delivery' photo did NOT show the package was left on a step, it was a photo of my entire house and yard! Next eBay transaction, I will indeed be aware of just who will deliver an item - when it only says "economy shipping", I'll be asking just who will deliver. If it's GOFO, I won't deal with the seller. read more

If it were possible, I would give this "business" a zero. I ordered a package from overseas 3 whole weeks in advance to when I needed it and paid for faster shipping. The package was in the hands of gofo for 3 weeks. Finally, it said out for delivery on Sept. 7 at 6:02am, well by 9pm it was not here and I was livid because I needed it on today, Sept.8. It has now been "out for delivery" for 30hrs. I emailed support to ask #1 if they even know where the package is and # if it would for certain come by this evening. This is the response i was given "Dear Customer, Thank you very much for your email correspondence. At present, your parcel is out for delivery，please check your email or SMS, as we will send you a message about the delivery status. Please noted that due to objective factors such as traffic conditions during the logistics and transportation process, we are temporarily unable to provide you with the exact delivery time of your parcel. In addition, you may also check the real-time logistics tracking information of your parcel via our official website. Should you have any follow-up questions or require further assistance, please feel free to contact us at any time. Wish you a pleasant day! Sincerely" This is old news???? So, I emailed back and got the same damn automated response. ZERO HELP If you are ordering something from overseas PLEASE MAKE SURE IT IS NOT IN THE HANDS OF GOFO! read more

Mishandle packages, deliver to incorrect addresses and then state through their own investigation they did okay. They have 0 costumer service and state that I should just ask the small local business to refund me. Do not ship with them if you're a small business they'll just steal from you and your costumer and then be rude about it on the phone. read more

Ordered two shirts from GoFo they arrived, late and worst of all either of the shirts I ordered were the right size. When I called GoFo to return these items I got the run around their AI sucks big time, use at your own RISK!!!! read more

Freakin' horrible! They consistently deliver to the wrong address. Then send a picture showing the wrong address. Then, if you do get your order, half the time it's damaged. Boxes crushed. I had one crushed, opened, broken parts put back inside, then taped closed again. read more

Purchase delivery for an online item. Not much to say other than the delivery person did not handle package with care. I had no choice in the carrier and the delivery was late and heard a bang against the door. I am guessing the delivery driver tossed it against the door instead of walking all the way up the stairs. No damage, just startled me and not what you should do. Shipping was included with purchase so not directly paid by me. read more

Delivery drivers dump packages right in front of the package locker. Super lazy and careless.

No star...Just had my very first order with Aliexpress and GOFO messed up my order by delivered to the wrong unit. I called them and they told me I have to wait for 10 days investigation. lol Why don't you just go to the wrong address pick my stuff up and and deliver to the RIGHT address again next day? Their customer service is useless. If you lost your package better just refund it. Don't expect them find your package back and deliver again. 10 days for investigation is long enough to refund and reorder since the sellers don't care about lose money because their courier sucks. read more

The most frustrating delivery experience I've had by far!! My package was shipped from China 10 days ago and reached GoFo's California facility 6 days ago. Since then, the tracking has completely stalled with zero updates. It's impossible to tell whether the package is moving, delayed, or lost. Customer service was equally disappointing. After waiting to speak with someone, the only response I received was that there was "no update" and that I should keep waiting. They offered no explanation, no timeline, and no help. A logistics company that cannot provide accurate tracking information or meaningful customer support defeats the entire purpose of shipment tracking. Based on my experience, I would avoid any seller that uses GoFo Express. read more

Unacceptable Property Damage - Driver Ruined Fresh Concrete Driveway A GOFO Express delivery driver completely ignored the fact that my concrete driveway was newly poured and walked directly across it to make a delivery. They left permanent shoeprints up and down the wet cement, causing significant property damage. This shows a complete lack of basic situational awareness and disregard for customer property. I am currently working with the concrete contractor to assess repair costs and expect GOFO Express to take full financial responsibility for the damage their driver caused. I've attempted to work with customer services for the past 2 weeks and provided documentation and photographs multiple times. Every time I get a new request for the same information. My request to put me in touch with a case manager, their legal department or their insurance company has been ignored. If you are a business looking to use them for your deliver service, I highly recommend you don't!!!! read more

Someone has been using my return address to send packages filled with plastic trash to people all over the bay area. 200 a week. It's part of a brushing scam engaged in fraud. Gofo Express has done NOTHING to stop it. They don't seem to have anyone here in thre USA. Customer service is in the Philippines. Emails are responded to by people who don't speak english. read more

Avoid this company at all costs. The drivers are incredibly lazy and dishonest. They constantly leave packages scattered around the building--in the open mailroom or underground parking--while falsely claiming they were delivered to your doorstep. Because of this careless behavior, packages are frequently stolen before residents can even find them. If you call to report a stolen item, expect to wait 5 to 10 business days for a resolution. Terrible service and zero accountability. read more

This was easily one of the worst courier experiences I've ever had. Mainly because it was so avoidable. They tried to deliver to a commercial address after hours 3 times, this commercial address has its receiving hours clearly posted. I know this because they eventually delivered the package and left it under that very sign. The package was destroyed. They customer service was arrogant, fully of comptempt and basically embodied the very name of GoFO. read more

I used to have a very positive opinion of GoFo Express and honestly thought they were one of the better delivery companies I had experienced. Their delivery photos were especially helpful because they would take pictures of the building, the door, and any identifying numbers or letters to make sure packages were delivered to the correct location. Unfortunately, my most recent delivery was a completely different experience. My package was marked as delivered, and I received the usual text message with a link to the delivery photo. When I checked the photo, it was immediately clear that the package had not been delivered to my building or my front door. The address on my package was correct, but the driver delivered it to the correct apartment number in a different building and got the building letter wrong. I ended up having to walk around to different buildings to locate my package myself. What made the situation worse was the customer service experience afterward. I contacted GoFo Express and was told that the issue would be investigated and that someone would contact me within 48 - 72 hours. No one ever followed up. Mistakes happen, but when a delivery company has a system specifically designed to confirm the delivery location, this should have been caught. And once I reported the problem, I expected someone to actually follow up as promised. I hope this was an isolated incident because I had previously had nothing but good experiences with this company. However, this delivery and the lack of follow-up from customer service were very disappointing. read more

in all seriousness this is modern robbery. I mean that literally. I've had four packages stolen by drivers with GOFO as witnesses and they will still use self created loopholes to get out of it. The second your package is assigned to them it's over. Kiss your package goodbye. Consudrr yourself incredibly lucky if it actually arrives. I've never come across a more blatantly irresponsible organization in my life amd I've circumvented the globe twice. its really that horrific. read more

This is the worst shipping company I have ever used, keep shipping packages to the wrong address, and customer service is very incompetent.

My package was out for delivery at 7am from a few miles from its destination where I work. It never arrived and after 9pm an alert posted that the destination wasn't accessible because we close at 8pm. They couldn't deliver a small package within 14 hours and choose to deliver that late at night when it's not even near the holidays. Talk about a ghetto @$$ company. I will refuse to order from any seller that uses them ever again. read more

bottom of the barrel delivery service, these guys suck more than my vacuum cleaner. my delivery address is my work because I live out of town where nobody delivers to, i have 3 packages waiting to be delivered because they never deliver between regular business hours (8am-6pm) when I wait for them they don't even get out of their car they take photos of the closed sign from the street and leave I've missed one where I was sitting in my car pulled up to the door waiting and they snapped the picture and drove off when I got out of the car, the second time they took a picture of the closed sign while I was standing behind it. the only package Ive ever receved was a joke sign for a gift and there were teeth marks in it like someone took a bite of the package read more

Gofo Express - Couriers & Delivery Services Near Me

A. Using an AI should not be a practice used when delivering a package. B. They SHOULD be using LOCAL numbers instead of ones from Puerto Rico or otherwise. Attempting to call their numbers auto flags it as a scam. Driver would not get out of their car but couldn't make the attempt to contact me in any sense so because my gate was closed as one does they turned around and left and had an AI call me for the -sorry we missed you- Spiel. No second delivery attempt was made the next day. So when am I getting my package?? read more

This company is absolutely awful. I will stop shopping with any merchant that uses this service as a method of deliver. See the attached video of how my fragile merchandise was delivered. I call the company a million times and no one return the calls. A total disgrace. read more

If i could give 10 negative stars i so would. I have 2 differnt package coming thru them and wrote in my address part how to use the intercom. They couldn't delivery both my packages at 2 different times. They give false tracking, dont read directions and dont use common sense when delivering. read more

I do not recommend using Gofo for package delivery. In the past three months, every package I ordered was returned to the seller after they said I rejected the delivery. I have also found customer service to be unhelpful. read more

i ordered a ring for a gift the package was delivered today the envelope was torn open and the ring box and paperwork was inside the package however the ring was missing. its quite obvious that someone took the ring and i'm assuming it wAS THE GOFO DELIVERY people.. who would deliever an opened package ? I heard the driver speaking on his phone and went to the door to find a problem.. called gofo customer service and was extremely frustrated after giving them all sorts of tracking numbers i had to supply her with a picture of the delivery then i was told it would take up to 10 days to do an investigation... this is unexceptable ! i know its unrealistic to expect a customer service rep to fix this ,, but the delievery guy should have rung my door bell and alerted me of the torn package because now i think the gofo guy took it ups would never be so careless read more

The representative was Rude, Unprofessional & awful. I was trying to explain that the person making the delivery didn't even try before saying its the " Bad Address" & the fact its the second time happened in less than 10 days, instead of listing to me he kept interrupting me then said " I am not arguing with you" that's when I responded with " I am not arguing with you, I am trying to tell you its not the first time this happened so you have the info that way if there is any way you can help" then likeness child he responded " you know what I am going to stop talking & not answering you". If there is a stars in the negative I would have e given him those stars to that piece of work, I hope he have what's coming g to him & when that happens I hope I am there to see it. read more