Mistakes can happen and the folks at Go2marine stood up, took responsibility, and did the right thing. I ordered some parts (at the best price I could find online) and they shipped the wrong (and unusable) parts. Unfortunately, we didn't find the error until my wife had returned to the boat in Grenada with them. After one day to verify my order, they refunded the whole amount without any problems. Obviously the expense and logistics of two way international shipping and the time waiting for the new parts would have made an exchange a horrific experience. I shall shop there again, for sure. Thank you Go2marine. read more

Rob's customer service is... Somewhat lacking to put it mildly. Even if you can't help the customer, there is never a call to be rude. I certainly wasn't. read more

This company uses "fine print" to make their products look more attractive. They advertise "free shipping" when the reality is so different. One product I wanted they claimed weighed too much, the other weighed very little but they claimed it was bulky. What a batch of crap, this company lies on something as simple as "free shipping" or not. I have zero interest in doing business with a company like this that uses "fine print" to get customers to buy their overpriced products! I'm going back to Amazon where you at least know the actual cost of an item without having a lawyer read over the "fine print". read more

Purchased Barr risers but returned both due to poor mating surface. However even after 10 days of receiving the return items my money is not refunded. I'll go through my credit card company instead. read more

See all

Customer service is terrible. Good prices but hope you don't have any issues cause you're not gonna receive any help. Take your business elsewhere. read more

This is a bad news outfit. I ordered chain from them, and after the order was placed and confirmed, they came back to me and said they had made a mistake on the shipping costs. They refused to honor the confirmed price, so I cancelled here is my email to them: Dear Jennifer, Your website says " Free Shipping $99 ", which is not true when you look at the fine print. Your charge of $166.15 for shipping was automatically added to my Sales Order #264397, and charged to my credit card. The fact that 'the system is unable to process shipping cost properly' is not my problem. This is classic ´bait and switch'. The fact you won't honor the Sales Order is telling. Please cancel this order forthwith, and afterwards delete all my data from your files. Scott No follow-up no contact. Nothing. Needless to say I will not be using them again. I would caution any prospective buyers to be very careful if you decide to deal with them. read more

Will not use or ever recommend again. Tried to return and or exchange new item and they refused. Ended up calling the actual manufacturer and they took care of it read more

Not only did the person in shipping demonstrate excellent skill but the attention to it's safe arrival at my location was quite extraordinary. Secondly, I have been a customer in the past but as is typical of most on-line shoppers I look for the best price. I can say that in future shopping for items on my 50' motor yacht I will make every effort to use Go2Marine in appreciation for the speed at which I received my order but also wanting to support business in Washington state. Lastly, their order communication I have experienced is much better then many other on-line services. Never had an issue in my half-dozen orders and never have had to request a refund. read more

they advertise products and they send you an old one, with the correct superimposed label discontinued, and when you complain, they tell you to return it, they don't have the one you bought. they are gangsters read more

Go2Marine had the item in stock that was unavailable in my local hardware stores. It was listed at half the price of the same item at a famous Amazing online seller. Go2Marine delivered the item in less than half the time they told me it would arrive. Under-promise and over-deliver is something often missing in these days. Thank you. Also the order was delivered correctly in number of items, delivery address, billing information, condition of items, and with email updates about the shipment along each step of the way. Excellent service in every way. Good to know that there are some businesses left that seem not only to fulfill their obligation, but also to exceed my expectations concerning their estimated delivery date by such a margin. Doug read more

I ordered a fuel pump for my boat stove yesterday early morning and paid $50 + for next day delivery. At 3:15 pm today I called to see where my order was and was told it had gone out for shipment and I will get an email with tracking number this after noon. When I asked about the overnight shipping I paid $50 bucks for I was told he needed a day to process the order and i would get it tomorrow. I was pretty upset and tried to explain that was not what I paid for and he said I'm sorry but there is nothing he could do. I said thank you with disgust of service. At 3:57 pm I got an email and they canceled my order! OMG! I am so upset and would warn people not get caught up in this companies less than poor services! read more

Excellent customer service. Great price. If they have what you want at a fair price, I strongly recommend buying from them.

Stay away. Probably the worst customer service I have ever had and I have been buying boat parts / supplies for over 15 years. I purchased a "cold plate" for my boat refrigerator. The fittings would not work with my compressor. Yes, I should have confirmed this before the purchase, but the description was not detailed enough on the web site and it was my fault that I did try to call or email and confirm. When I realized that it would not adapt to my compressor I called Go2marine. The customer service rep said "we don't really have anyone here that knows about refrigerators". I called the manufacturer and confirmed that the cold plate would not work with my compressor. I spoke to Go2marine about returning and they said just ship it back with a return form completed. The unit was returned in new condition (I did not install) in the original packaging (even the original plastic cover). I received an email with a "blanket" statement that they could not sell as new and therefore no refund. I asked specifically why and if there were pics to support. I purchased insurance for the return and if damaged during shipping, I could potentially get my $400+ back this way. The reply said see attached pictures. There were no pics attached. When I asked that the pics be resent.... silence. Now I cannot get anyone to talk to me. So, I would recommend to stay away. read more

Horribly disappointing company! Now I know why they only get 2 1/2 stars. When you call for a part and they tell you they have it and not just 1, but a few. You order the part and pay for expedited shipping, which is the same cost as the part. Call on the day it is supposed to be delivered to find out where it is. Told it DID ship, but can't find tracking #. Oh and then get an email that it is out of stock! Yeah, I think someone forgot to ship and is pulling the CYA! read more

I dealt with Marv, purchased all my parts with them. I replaced the alternator, points, plugs, distributor cap, wires, circulation pump, and more. Not one problem, except the water pump for the out drive. When I called to return it, Marv stood by the part, even the damage, and over heating the motor. I give Marv five stars. Hassle free..thanks Marv read more

I dealt with Marv in Customer Service. He was friendly, knowledgeable and very helpful. Went the extra mile to find the part I needed. I will be definitely purchasing my future boating supplies from Go2marine. Thanks for the outstanding job Marv!! read more

I placed a significant order on 2/3/2019. I was careful to order only items listed as In Stock and Leaves Warehouse in 1 Day. The products were available from other online sources, but Go2Marine had the best prices for the products I wanted. I received one product of the 10-item order within 5 days. I called them on 2/10/2019 and was told they have no control over when their vendors ship from other warehouses. I just checked my order status and all other items in the order have an estimated ship date of 2/25/2019. Today is 2/14/2019. If they can't guarantee items are In Stock and Leave Warehouse in 1 Day, they should not advertise it. Dishonest advertising. They should state, "We have no idea if your purchases are actually in stock and when they may or may not ship. Good luck." I will continue calling and emailing them to try to get the products I paid for. I could have walked into my local West Marine store and walked out with every product I ordered from Go2Marine. The cost would have been higher, but I would have the products I paid for in my hands. read more

I buy a lot of marine products, from several online dealers, as I have been refitting a sailboat for the last 3 years to sail around the world. I have bought several products, at very good prices (the lowest on any of the items I have bought from them). I have never had any problems with their service or any thing else for that matter. Just today I realized that an order I placed yesterday afternoon, for a Caframo fan (Taku - they had the best price - and free shipping), was not going to fit my overhead hatch. I called them the next morning and asked them to hold the order, while I confirmed the issue with the manufacturer. I then called back and canceled the order. They were gracious and helpful, as they have been in the past. I highly recommend them, and will most defintely buy from them again. read more

Avoid this place at all costs. They are completely unorganized and the guy who answers the is rude and doesn't give a crap about his business. I order parts for my boat that I needed badly and they lied and said they were in stock and would ship within one day. I called to inquire because I never received a shipping confirmation and they said they would look into it and call me back. They next day I received an email stating that the parts are not available. Here is the email that I received: Hello Jonathan, The following product(s) are currently not available: 316417 : Internal Plastic White Hinge for Low Profile Hatch, P2000-116 Qty: 2 Please reply to this email and let us know how you would like us to move forward with your order: 1) Cancel what is not available and ship the other product(s) on the order. 2) Wait for the entire order to become available. Times may vary from 3 - 6 weeks. 3) Cancel the entire order. Exclusions apply. (Some items may have already shipped or can not be canceled). You will receive an update on your order after we receive instruction from you. If we have already charged your credit card or you used Pay Pal, we will refund you for canceled product(s) / orders. Jennifer Customer Service 1-800-998-9508 (Toll Free US & Canada) 1-206-780-5670 (Local) +1-206-780-5670 (International) 1-206-780-5673 (Fax) read more

I ordered a $700 fire bottle on 30 Nov. I HAVE to have this by 18 Dec. The website and my confirmation email says "ships in 5 days" and ground shipping is 5-7 days. I still don't have my package as of the 15th. No tracking number. The customer service lady was very nice. After 25 minutes we got ahold of a tracking number. I should expect it by the 21st. An email update would have been great, so I could have canceled my order. read more

Inspection of the Sierra 18-2194 trim fin (lower stern drive) which I received showed damaged threads and a poor paint job. I twice contacted Go2marine via email and contact link to inquire as to whether this part was refurbished and/or remanufactured. Never heard back from them. Buyer beware! read more

Go2marine - Boating Near Me - Poulsbo, Washington

See all

After having a bad experience with BOATiD, I am glad to have found Go2Marine to help me with my needs. The online experience and telephone follow up by an actual expert with boat and engine parts was refreshing. Go2Marine deals exclusively with marine products and BOATiD is just part of an automobile supplier. I was able to order a part from Go2Marine and the staff person confirmed the part was in inventory before ordering. I really appreciated the personal call from the staff person. The order arrived within 5 days from ordering without any issues. If you are looking for a reputable company for boating needs, I recommend Go2Marine. read more

Poor customer service. Do not ever expect to cancel an order. No response to email and no answer on phone after hours. If you ever make a mistake forget -t - too bad. read more

Ordered 20 feet of Amsteel on November 3 2017. The item said it would ship the next business day. On November 13 I got a "item has shipped" email with a UPS tracking number. On November 15, 2 days later UPS had no such tracking number in the system. I called and spoke with Lindsey, who was apologetic and professional, and after investigating, she said it actually when out USPS priority on 11/14 ... which was 7 business days after I ordered it. The USPS number she then emailed me did map. It will arrive 2 full weeks after I ordered this if USPS is correct. I am a bit underwhelmed. I may give them a second chance, but beware if you are expecting something on schedule. read more

Great to actually talk to real people that know what they are talking about. Service was quick and got just what I needed. Kudos Go2Marine I will tell all my boating friends this is the place to shop. read more

Placed my order Monday evening. Called on Tuesday and Wednesday to check on my order as per the website it would leave the warehouse in 1 day. Did not receive a tracking number until Thursday evening. I paid for USPS priority hoping it would arrive by Saturday as it should have left the warehouse on Wednesday the latest. Now per tracking my item will arrive on a Monday 7 days after my order was placed. Inaccurate description on website and would recommend looking into other sites that are more accurate with their shipping time frames. read more

I ordered a raw water pump on Monday morning. The representative that I spoke to told me that it would ship the same day. I ordered it from Go2Marine because they were shipping from a local warehouse and I needed the pump quick! After multiple phone calls and being told it would ship, it finally did late Wednesday night and I finally received it Friday morning. I am very disappointed in two facts, 1) I paid a MUCH HIGHER price to get the pump quickly, and 2) I didn't receive the pump for five days and the only reason I got it that quick was because of the four or five calls I made to the company. I could've gotten it here at the same time at $60 price decrease if I had ordered from another source. I won't use Go2Marine again! It cost me more money and two days of vacation awaitng a pump. BTW, Go2Marine made no attempt to offer me a discount or an apology or anything. There is way too much competition out there for this kind of service. I approved this to be placed on their website, I bet it doesn't get posted since every review is ether four or five stars. read more

The product sent to me was half correct, even though i confirmed parts over the phone. Delayed installation . Called them and they did not want to make things right. Luckily it wasn't a big purchase. They lost a customer. read more

Very slow shipping. I ordered two elbow gaskets and the bolts to go with it. The total package could have fit in an envelope. I was charged over $15 shipping and it is taking almost 10 days to get it. The funny thing is I ordered a new oil cooler from another company in Michigan and they also sent it UPS Ground. I had it within 36 hours. I called go2marine to check on the shipping and the the young lady I spoke to said I should have called and told them I needed it right away and they would have shipped it differently. read more

I only regret there isn't a way to assign Go2Marine with a negative review number. I ordered a steering cable from them on the 28th of November. It was supposed to be shipped within 3 days. Today, I checked into their website to check the status and saw that it now wasn't scheduled to be shipped for another 3 days from today. That was supposed to be a week after my order. I called to see what was really happening. The sales representative spoke with their warehouse and returned with the news that the cable not only wasn't in their supply, it hadn't even been manufactured yet. The earliest that would even happen was at least 10 days after my purchase. That is beyond even unbelievable. I have never had a business promise to ship an item within 3 days for something they not only didn't have in inventory, but something that hadn't even been made. I would have never even known this if I hadn't called. Go2Marine wins the award for the worst customer service and order fulfillment I have ever experienced. I guarantee that I will NEVER even visit their website again, and I recommend the same for everyone else. read more

Recently ordered a rebuild kit on a Jasco head. Good friendly service and knowlege, they clerk even checked with the serivce guy before the confirmed the parts. Fair prices. Fast delivery and great oder tracking. I'll use them again. read more

First let me explain that my issue is not resolved but it really does not matter the team and I do mean the team at Go2marine is the most dedicated group of customer service people I have ever, and I mean ever encountered. First some background; My Hynautic helm reservoir sprang a leak and I opted to use Go2marine to replace it. The Hynautics solution proved problematic from a number of perspectives and the Go2marine team including the head of logistics went the extra-mile to get some of the most competent people at SeaStar Hydraulic's to contact me and work out a solution. I cant say enough about their dedication and their customer service and support. Boats are tough they help make it easy. Thank you to the entire team. Bob Stern read more

From the very beginning of my purchase til the amazingly fast delivery (2 days!), Marv and the rest of the staff at Go2marine were awesome! My electric pot puller that I have used and abused for years finally pulled up it's last shrimp pot and I decided to switch to gas. I expressed my need for a rapid turn around (wanting to hit the spotted shrimp fishery again in one week) and traceable/reliable shipping. Marv went beyond the call of duty! He personally contacted the supplier and shared my particular demands, and by the end of the day my 40 lb engine and 20 lb davit were being shipped/tracked and convenient delivery times set. Marv followed up with timely phone calls and emails. Anything below a 5 star rating would be delusional. Thank you Marv and the call center staff!! Let's hope for lots of shrimp and less back pain . A very happy returning customer read more

I had a silmple order I did on line .I selected my gasket changed the quantity to 2 and ordered it.Thier software changed my quantity back to 1 and they shipped it.The problem is the gaskets were only $3.50 they charged me over $11.00!! In shipping.I called them spoke to Rob he told me i have to pay $11.00 again for shipping.I will never buy from them again !!!!!!!!I will stick with Sierra boat parts they have been in business for over 50 years !!!!Also you can go to your local Oreilys parts store they have the catalog to order from!!!!! read more

Please save yourself time and a headache by NOT doing business with these folks. It doesn't look like you can return anything to them. They play you along then dump you like so much garbage. I don't know if they are incompetent or just trying to make a quick buck. They had a great opportunity to make me a happy and loyal customer but failed a very basic test. By the way, I suspect there would be many more (negative?) posts If you didn't have to jump through hoops and sign up to post your concerns. read more

I ordered 2 fuel filters on 11/21/16. Their tracking service made no sense as it said the parts would ship 11/24/16 but were still showing in process days later. Multiple calls and voice mails were not returned and today their tracking indicates a shipment date of 12/01/16. This is for a fuel filter I could have picked up locally, obviously they didn't have it in stock. I would have cancelled the order, but have had no succes reaching them. NEVER AGAIN! read more

I don't think 15 days to get a small circuit breaker is good customer service. Apparently the item was on backorder but I was never told that. When tracking my order their system gave a date as to when it would leave their warehouse even days after the supposed date. A "contact us" email went unanswered, and then my order disappeared from their tracking system. A phone call provided no accurate info, and then I received an email that the item had "arrived to" their warehouse on 5/1 and would be shipped on 5/5. Wow, do they think this is good communication and service?? read more

This company has awful customer service. I was reviewing the carb kit online and called to ask if it would work with my engine (I need three carb kits for 3 carbs). I called and they said yes to both. I had a 2 month old baby at the time (now 3 month old) thus it took me about 47 days to get to this. I disassembled the first carb last night and realized it was the wrong kit. Now they are refusing to accept a return on the carb kits (even though they are unopened) when all I want is the correct carb kit. They were wrong on the analysis and now they claim that because I relied on their statements that it was correct, that they can keep my about $210. There are far, far better online boat parts companies online I have used. I will never use this one again and I recommend if you read this review that you avoid this company as well. This is completely ridiculous and this company is basically saying too bad we are keeping your money even though we told you that it was correct. Ridiculous. All I want to do is substitute three carb kits THAT ARE MORE EXPENSIVE THAN THE ONES I ORDERED. I offered to pay the difference and for the shipping back. This company would clearly rather profit from a $200 one-time sale at the expense of future business and even making more money off of the same sale. I have never dealt with a worse online boat parts company. read more

Ordered prop shaftseal, got lowest price anywhere, and they arranged will-call smoothly at the manufacturer.

As a follow up to my poor review of Go2 Marine: I have since been contacted by the owner of Go2 Marine, and he took the time to look into my dilemma. I am confident that he will manage this problem I have experienced. As a result, I will be trying their company again. So good company, but had a problem when problems arose. read more