I can't say enough great things about Parker at Seattle Boat! He stayed in touch with me for over…read moretwo years--never pushy, always patient--and when the time was right, he helped me find the perfect Cobalt. Not only did he answer every one of my (many!) questions along the way, but he also personally arranged delivery from Seattle to Lake Chelan, directly to my boat slip, making the entire experience seamless and stress-free. Parker truly went above and beyond, and I'm so grateful for his professionalism, dedication, and genuine care throughout the process. If you're looking for someone who really puts the customer first, Parker is your guy!

I would be cautious when dealing with this company for a few reasons. We were looking at a used…read moreboat with them. The price was negotiated before we looked at it with the caveat that the boat was in good condition. They also signed a letter of intent on price with a new trailer vs. using one they had there. Experience when we got there to test drive was great and kid that took us out on the water was super nice. However when we pulled the boat out to look at the hull (when they said boat was in good condition), the entire outdrive was very chewed up (more than just the skeg itself). Parker who was the salesman kind of just dismissed us saying we couldn't make a deal that day (for various reasons) and went back on the letter of intent price we had in writing for both the boat (couple hundred bucks difference) and the new trailer price (couple thousand dollars difference). He said he would call the next morning and never did. Something must have happened with him going back on what he personally wrote in writing vs. what he said that day however having multiple dishonest practices is enough for me to not do business with them.

Got me dewinterized and on the water before my April 15th appointment. I just happened to stop in…read moreand was chatting about being excited to have my boat launched and they said we have time today if you would prefer? HELLO??? Did Christmas just arrive early? One of the few sunny days and I have my boat!!!! I could not be happier. They have serviced and stored my boat for the last 2 years and it still runs like a champ even though she is a little old like me. Nice group of knowledgeable people. Thank you for getting me on the water today.

Couldn't pay me to come back to these guys. Every experience I've had with them has been horrible!…read moreRude customer service, non responsive via email or phone calls. Would recommend literally anywhere else besides these guys.

Good and accessible non ethanol fuel from the water or drive up . Usually friendly kids helping out…read moretoo.

They sell ethanol free fuel here. You have to back the…read morevessel in but the attendant is very helpful.

I strongly recommend this business and it's team. After decades living in the greater…read moreSeattle/Eastside areas, I've finally found my "go to" professionals to assist with all of my marine/water sports focused interests and assets. NWWSports Boat Services are remarkable. Cost effective, completely reliable "Valet" services to and from my front door, both waterfront and or dry land locations. I tend to be very "picky" and never had a single need or concern go unanswered. Nice. Completely seamless. One call and I'm set. All I'm left with is the pure enjoyment of the water with my family and friends. The way it is supposed to be. Try this business. You won't be disappointed.

Worst vehicle purchase I've ever experienced. For starters, they didn't register the boat within…read morethe 90-day requirement for the state which left me with expired tabs on both boat and trailer for a long awaiting family vacation. Next, they would not get back to regarding a signature from the previous owner for the remaining factory warranty which was a major selling point for me. Then, I received a backdated bill from insurance for $900 because they didn't follow protocol. And finally, and this is the kicker, they've mistakenly listed me as SOLE OWNER on the title which I have in my hand despite the bank financing 90k. The ineptness with this dealership is beyond me and leaves me shaking my head with all of these still unresolved issues. Spend your $90k at the actual Mastercraft dealer, this place is the worst. 100% regrets.

I've had good experiences with these guys…read more They fixed the carb on my old Honda B100 and they had parts for that old motor that I couldn't even find online. They did annual service on my Honda 75 4-stoike and it runs pretty sweet now. I've had it serviced elsewhere for years and it never ran this well. Service is pretty quick as far as I can tell. Mony is a nice guy and will try to help with advice. I've had the mechanics do the same, unprompted. If you're moored at South Park they'll come to your slip to check out your issue. Pretty good deal. And to that reviewer on here who gave them one star because he forgot to put his own drain plug back in before going out on the water? Dude that's your fault... Don't blame the business for that.

Overpriced $200/hour, slow, and careless…read more 8/20 update Boat engine would not start. Likely due to water damage caused by repair shop carelessness. 8/15 update Boat top speed was going lower, and alarm was starting to go off when going above 20. Took it in to Rick's. They said it was overheating but couldn't figure out the problem and kept changing things, water pump, electric fuse, wiring, and even the temperature gage which turned out to be fine. The alarm stopped, but the new temp gage which doesn't mast he my other gages, shows even higher temp close to 200. They forgot to put the plug back in and sent me on the water and the boat started sinking. I am lucky the engine didn't get damaged. I paid $7000 for this boat. It took them 4 weeks and cost me $2500 to have them fix the alarm. They kept saying they'd call me when things are done but never did. I had to call everyday to check on progress and they kept pushing it, blaming the tide, the parts, and so on. Still not sure what caused the alarm and what stopped it. They almost cost me the whole engine, and since they have you sign disclaimers they would take zero responsibility. Go somewhere else. Most places charge almost half the price for labor, are faster, and are probably less careless.

If you're looking for a marine mechanic you can truly trust, Coastal Marine is the only shop we…read morewill ever use for our 42 Regal cruiser. After Coastal serviced our boat this spring, we experienced an issue with our generator after we had already left the Seattle area and were docked on Lopez Island. Instead of asking us to bring the boat back, Martin went above and beyond--he flew his private plane to Lopez Island and came directly to the marina to service our boat. That level of dedication says everything about Martin and his team. He genuinely wanted to make sure we were safe and stood behind the work of his shop without hesitation. Customer service like this is incredibly rare, and it's clear that Coastal Marine truly cares about its customers. We are beyond grateful for Martin's professionalism, integrity, and commitment. Coastal Marine has earned our trust for life, and we will forever be loyal customers. Thank you, Martin, for your exceptional service and for giving us complete confidence every time we head out on the water! - Nauti by Nature

They double dip on their service calls…read more They will charge you for a round trip to their location when their next or last service call was within a mile. This is known as double dipping in the industry. And when you confront them- they get nasty and charge your credit card without permission and add a 4% fee. DO NOT use this company!!

My wife and I recently bought a boat from Waypoint marine group, we got an awesome deal on a…read morebeautiful Cobalt. We decided to keep the boat at Waypoint utilizing their dry stack storage. I have to say, the whole process was quick, easy and we were out on the water within just a couple days. To say this is a dream come true would be an understatement. The dry stack app makes getting the boat in and out of the water super easy and convenient. And now we're part of the Waypoint family, at least that's what it feels like; everyone working at Waypoint is just so nice, helpful and generous. We had the impeller replaced for the salt water cooling system and they made it happen quick, easy and very affordable. Thank you Waypoint!! For being a great full service boat company! You guys rock! Thank you Brenda and Buck (the owners) Gary, Jake, Adam and Art, Katie May, Ray, Troy and all the rest of the Waypoint team. You run a tight ship and I'm telling all my friend to come see you for all their boating needs. If I could give you six stars, I would. We appreciate you!

Customer service at Waypont has not been good. We bought a Highfield Tender from them. It has been…read morenothing but problems. It has been difficult and expensive to get Waypoint to follow up on product support.

I love Seattle boat they are so kind and caring! Even the other day I met a young man still in high…read moreschool with the last name Lytle and was so happy to be at his job and helped me get my cover and when my boat wouldn't start he came on a got the jump kit! Couldn't ask for a better customer experience.

Been a longtime customer and the service has declined significantly. Bring Tony back!!! It's lost…read moreany commitment to friendly familiar customer service and is just becoming a don't care factory.