A customer since 2019, and a ~ weekly regular since 2024... writing this all out, yeah... i'm done. Gget Larchmont has the worst customer service of any restaurant in the city, including all French Restaurants.
They can sometimes be friendly when they take your order, but any other interaction with these people is a privilege. They don't clean the tables, they don't offer any sort of help. They will take your order, bring it to your table and that is it. What should've been the last straw for me was when I was using their hand sink for customers, only to realize it was broken because I got covered in water from neck to crotch. Not one employee said anything (they all saw) and even worse, a customer sitting in there said the same thing had just happened to him. He looked like he was covered in his own urine, as he got it all in that area. I was not offered a paper towel, a sorry, or a napkin --nothing. (it didn't look like he had been offered either) I'm not exaggerating when I'm telling you that I am soaking wet from neck to crotch, like cannot-continue-doing-anything-for-the-day, have-to-go-home-and-change kind of wet. The employees just pretended like nothing happened. Not a word. Employees will take up a table for FOUR for their personal breaks or endless phone calls that the customers just love to listen to. The lovely women who work here really seem to enjoy doing this during their busiest hours while squinting families stand there holding their food in the sun, juggling stroller'd babies and leashed dogs between plates. The other day, we ordered from the phone app, came in and asked if it was ready for 45 minutes only to find out the now-cold burrito that had been sitting there that entire time WAS indeed ours like we had been very politely suggesting since we got there. The 10/15 min process of getting a take-out burrito took one hour. You are really stepping into their private club when you walk in the door, and are lucky to even get to eat there.. or at least that's what it feels like when you have to deal with any of the employees here.
I will drive to a better location like sunset/silverlake or maybe try weho. Although it's been a joy to walk to our local spot with my family over the last year and a half, the way we've been treated just does not justify supporting their business. After writing this out and remembering the embarrassment of being not only drenched in water but not even attended to I'm really insulted. I wouldn't even treat a stranger like that let alone a customer. Get your (turd emoji) together read more