I get they are trying to make sales but every time this guy will not stop what feels like arguing with me. I say no I'm good with my usual product and he argues well this will bloat you, counter him with nope it doesn't have that effect on me I've used it for years. Still argues up until I put my card in. One thing is being a salesman, and another is berating customers that are plenty knowledgeable in fitness. Comes across very know it all and that the customer is wrong in their fitness journey and personal experience taking supplements. I hate having to go in with a wall to get him to just stop and charge my card. read more

The woman at the counter helped me out last minute with an online order, was super polite and helpful even though I had come in last moment! Explained to me about why certain locations did not do the sales the same as their store!! I will definitely be suing this location from now on, and I live down south, COMPLETELY worth the drive!!! Big thank you to your team!!! read more

Very knowledgeable staff. They'll take the time to educate you on the products they carry to ensure that you buy the exact products for your body type and your personal fitness goals. read more

GNC - a large selection of supplements in a store - Health Markets Near Me - Austin, Texas

I came in town from Houston for business. Stopped in to just get some Vitamins. The store manager, I believe his name was Brock, was very knowledgeable and helpful. I ended up buying more than I came in for but Brock went in to detail on what each supplement would do for me and the goals that I'm trying to achieve. Was never really impressed with GNC's in Houston. I recommend this location due to the fact that the manager is very knowledgeable about the products that they carry and is very polite. Thanks Brock! read more

This location consistently offers the worse customer service. I places an online order at 11am on 1/1, I stopped by the store 2pm because I was passing the location. The person working said he didn't see an order. After offering no other suggestions or solutions, I had to ask about other solutions, I said do you all even have the product or is it basically I don't see an order please leave. After he closed he eyes for a minute, he asked about the product and checked the stock. I don't work for this store, I shouldn't have to tell the employees how to provide BASIC customer service. With online shopping and shipping, we don't have to deal with incompetent service people. Just Get It Together!!! read more

Orders my father's memory pills with overnight shipping. The package never made it to the UPS, and when I contacted them days later, they said 'we are reshipping with 2-day shipping at no additional charge but it will take 1-2 days to process.' When I asked why I was being downgraded from overnight to UPS 2-day, they replied with a comment that basically said that's how it is, is there anything else I can do for you. Totally unacceptable to have me pay for overnight, fail to take the package to UPS, and then downgrade my shipping speed. NEVER going to do business here again. Period. read more

Horrible. It is Sunday 1-29-2023 and it is 12:30pm and no one is in the store or answering the phone. I waited 20 min to give associates time to arrive and still nothing.. then folks wonder why companies close down.. because of this. Lack of pride in ur work and job. It says they open at 12 and it's damn near 1 and still closed read more

Amazing customer service! Been going to this location for about a year now and every time I leave with exactly what I need. Very informed on the products and sociable! read more

With a new outlook on health and fitness, I had my first appointment with a personal trainer. Among learning new ways to stretch before a workout, and blanching my spinach to get the full nutritional value, he suggested two things I needed to add: 1.) A protein shake. (cough); and 2.) A new multivitamin (What? Centrum isn't good enough?). Apparently Centrum is NOT good enough. For the shake, he recommended a brand that I couldn't find easily, so I just ended up buying the Whole Foods brand of whey protein mix. As for the vitamin, he said it needed to be time-released, so that I could absorb more over the course of a day. Whole Foods didn't have what I wanted, so I made my next stop GNC. GNC seems like a pretty straight-forward place. The guy working there was preoccupied with another customer, but he did say he'd be with me in a moment. This gave me time to peruse the utterly confusing array of vitamins and supplements whose actual nutritional value I hold highly suspect, unless told otherwise by my doctor. I found the vitamins designed for guys, and with the butch packaging and huge daily percentages of vitamins, I started to doubt whether I needed these things at all. I mean I was power walking at the gym, not training for the Olympics. Finally, the clerk came over to assist. He told me the most popular time released vitamin would be the GNC Mega Man Sport (to help with muscle repair and such). He suggested the larger Vitapack, but I felt only the multivitamin was needed. I got a three month's supply for around $30. The guy was knowledgeable and made the decision that much easier. He offered some sort of GNC discount card that when I did the math, probably wouldn't have helped in the discount department at all. I suppose if you were spending hundreds of dollars on pumpkin seed oil and calcium chews, it would make more sense. Not so much for my little purchase. So far I'm happy with my new GNC multivitamin. One concern? Ever since I started taking it, my pee is this jazzy neon yellow. Eh. I can live with that. read more

The first time I went looking for a specific supplement, the cashier and another customer were loudly talking trash about bikini competitors. I must have searched the entire store for the supplement and the cashier didn't even acknowledge me. (Icing on the cake: I compete in bikini). I left and went to Vitamin Shoppe where I was promptly greeted and directed to what I needed immediately. I was hesitant to go back after my first experience, but this store happens to be right next to my gym. My 2nd time, I had a different cashier who was extremely nice and helpful. I figured maybe I just had a bad experience previously. The third time, I walk up and there is a "Be back in 5 min" sign on the door. I wait more than 5 min, then walk back to my car in front of golds. When I drive by, the sign is off, so I decide to try again. The door is locked, (during business hours!) and someone has to come let me in. The cashier gives me a lame excuse about having to count inventory. OK, whatever. As I'm leaving I see the cashier walk over to the haircut place next door. Not sure what was going on there, but I probably won't come here again. read more

This location is great - always helpful staff that aren't pushy. Go to this location if you need to pick something up right away - otherwise you typically find a better deal at their online store. In addition, this location sometimes has some flavor of the lean 25 and lean protein shakes on clearance, about 10 bucks lower than online and no waiting to have the product shipped. Avoid the Hancock location at all costs - friendly enough guy working but when I asked why the price for items was about 20 bucks more expensive than online (even with gold card discount) I seemed to catch him off guard and he said "well we don't charge shipping that's the big differnece." Really?? 20 bucks to ship a 30 count of supplements? Are we shipping from Antartica? Clearly, I walked out of the door pretty quickly. read more

Absolute worst customer service ever. Was told I need a receipt for material to be returned, but they have all of my info on their computer. The bouncer that works here barely knows how to use a computer. Will never purchase from here again. read more

My husband and I ran out of our previous whey protein powder that had been handed down by a friend who wasn't using it anymore. It seemed great for our insanity workouts, but felt it wasn't maximizing our results, so we thought it was time for something new. We had been to a different GNC location previously not knowing a lot about what we needed to buy. The salesperson was nice and seemed slightly knowledgeable, but didn't really help in the decision making process, so we left empty handed. We saw this GNC location (which was actually closer to our house), and noticed a sales guy inside that looked like he had a fit lifestyle and would be helpful in making our decision. We didn't walk in at the time, but knew we would be back. We walked in today determined to buy a protein powder. At this point, I had done lots of research on whey proteins. We had an idea what to get, but still not 100% sure. The salesperson, Janey, was really nice. Within a few minutes of telling her what we were looking for, she recommended a powder and even gave us additional info on the product. She (like the previous sales guy we had seen at this location), worked out and lived a fit lifestyle, so I felt like I could trust her professional and personal opinion. She also explained everything very well, so I didn't feel dumb. I finally felt very confident in what we were buying, thanks to her! The only reason I didn't give it 5 stars was because the product we purchased was more than I would have liked to spend for as often as we will need to buy it (since my husband and I will be sharing it) Otherwise, great customer service! read more