AVOID THIS DEALER
I would strongly advise anyone to stay far away from GMS Autos.
I purchased a vehicle from them that turned out to be defective almost immediately. Within the first few weeks, the car had serious issues and had to be returned to the dealer for repairs -- not once, but twice. After the first time they claimed it was "fixed," the vehicle failed again just days later and left me stranded on the side of the road. That alone should tell you everything you need to know about the quality of their repairs.
Each time, they kept the vehicle longer than I even had it in my possession, and despite all that time, it was never properly repaired. To make matters worse, they never once provided a repair order or any documentation showing what work was supposedly done on the vehicle.
Communication throughout this entire process has been terrible. I've been left in the dark repeatedly, forced to chase them down for updates, and given little to no transparency about what was actually done to my vehicle.
While they had my car, they provided me with a loaner -- but here's where it gets worse. I was never asked to sign a single document for that loaner vehicle. No agreement, no authorization, nothing. Yet somehow, they went ahead and registered that loaner car in my name with the DMV without my knowledge or consent. To be clear: this is fraud.
Instead of doing the right thing and unwinding the deal on a clearly defective vehicle, the dealer has refused. Their "solution" was to offer to buy the car back for less than what I paid, leaving me without a vehicle and forcing me to take a financial loss on a problem they created.
For anyone considering buying from them -- don't. And especially do NOT purchase the white 2021 Ford Expedition Max Limited with under 100,000 miles that they are selling. That vehicle is not roadworthy and not safe. It has a bad transmission, a failing oil cooler, broken radiator shutters, and a bad battery. You will end up spending thousands of dollars trying to repair it properly.
This has been one of the worst experiences I've ever had with a dealership -- from selling a bad vehicle, to failed repairs, to extremely poor communication, and now fraudulent activity. I would not trust this business under any circumstances.
Proceed with extreme caution. read more