As someone who gets a facial every month or every other month I guess you can say I'm a spa enthusiast. I originally booked a facial appointment with Glow Spa earlier in the morning but had missed the appointment because I overslept through two alarms. I ended up booking an appointment later in the day under an alias. Upon arrival the spot is very nice they have very relaxing spa music in the background and I was greeted by a gentleman who offered me a drink. They are well-equipped with juices, wines, tea and coffees. The man at the front desk was very accommodating, nice and charming and proceeded to have conversations with all the ladies in the waiting area. At one point he also apologize for them running a little bit behind even though I didn't mind because I was probably about two minutes late myself. A few minutes later, a woman came out, pointed at me and said "come", no introduction, no hello how are you and she didn't even call my name out to see if I was the correct client, ok. I proceeded to follow her into a room where she told me to disrobe, put on a robe, lay down and walked out. When I was all settled onto the table another woman walked in, no introduction, no hello, she told me that I was laying in the wrong direction on the table so I switched and then she asked me if it was my first time at the spa to which I answered yes. I'm assuming her name was Ingrid because that's what all the certifications on the wall read. Without warning she flashed a very bright light into my face and examined my skin, proceeded to tell me that my skin was oily and I need to moisturize, asked me what products I was using etc...after that she started to wash my face in a sort of rushed motion, not slow or soothing at all, wiped the product off my face, then proceeded to paint on my face with what felt like a light scrub cream (I'm just going by what it felt like because she wasn't giving me a step by step or anything), leaves it on my face then walks out of the room for a few seconds, comes back in and scrubs my face with whatever product she previously put on, it was kind of dry and not very wet, then she wiped that off, put what felt like wet paper on my face, sprayed the paper with more water and left me under the steamer, I was probably under the steamer about 3-4 minutes then she told me we were going to start the extractions (normally my least favorite part) but fortunately this was actually the most pleasant extraction process I've received at a spa, mostly because she didn't use any needles or instruments, just just her finger tips to extract. During the extractions was the only time she was very chatty with me, she suggested a few other treatments the spa offered for the future. After the extraction she wiped my face again, told me she was going to put on a moisturizer followed by a papaya mask. While I was sitting with the mask on I didn't receive a neck or shoulder massage like the brochure said I would. Instead I received a very rough arm and hand massage, I say rough because she was aggressively massaging my arm and hurting my wrist bones, and at one point it felt like she was literally going to rip my arm off with all the pulling and tugging. I don't know, maybe some people like that but that was my least favorite part. After the massage she took the mask off, wiped my face again and put on a moisturizer/sunscreen then said I was done. Instead of leaving the room she proceeded to stay and clean up her station, so I was left to get dressed while she was still in the room. Luckily I'm not a shy person but any other person might find that awkward and inappropriate. Other spas always give you the privacy, not this one apparently. So my overall experience at glow spa was just ehhh. As someone who usually pays $120-150 for a facial up in Yonkers, I wanted to find a spa closer to home (glow is only 10 blocks from me) and for the price of $60 for a facial I thought it was a hit. But I learned that a $60 dollar facial is EXACTLY what you get here, no special treatment, not a very soothing atmosphere since the light in the room was on the entire time during my facial, at one point she turned on a machine I think or what sounded like a small vacuum cleaner in the room which took away from the music, never covered my eyes from the bright lights.
This spa I guess doesn't include a high frequency treatment which most other spas include with the facial. She also never walked me out of the room and I had to ask which way to exit. I was really rooting for this place because they had very nice reviews among some mixed ones as well. I will probably not be returning but I do advise to owner or management that they make sure to inform the girls of proper etiquette and at least introducing themselves to clients upon meeting them, it is very important for those clients (like me) who take customer service seriously. Also to give clients their privacy when dressing. read more