I made an appt online. I booked an hour long full body massage. When I arrived the door was locked & no one was in the front area. By the time they saw me and let me in it was a few minutes past my appt start time. The girl at the front desk asked for my name at least 3x & could not find me in the system. I showed my confirmation email & she went to get help from someone. They eventually found my appt but did not seem to have been expecting me. It's worth noting I made my appt for 5 & they close at 6 so I was likely the last appt for the day. 2 girls finished their appts, paid, & left while I stood by the counter. By the time I was finally brought back it was 20 minutes after my appt start time. The room had no music playing, no hook to hang my dress, & the small bench to put my stuff on also had the masseuse's belongings. My masseuse only spoke Spanish & I only speak English so we had the front desk girl translate for us. I said I was having some back pain & showed where. I said I wanted a full body massage but do not touch my feet. The table was not a regular massage table. There was no hole at the top for the face & the massage started with me on my back. There was a heat pad under my back & a pillow. She started with a scalp, neck, & shoulder massage that felt good. It was the best part of the massage & it was only the first couple minutes. She then went down & started using a roller on my feet, talking to me in Spanish. I told her I didn't understand so she left to get a translator to tell me that she was going to do foot reflexology for free to help my back pain. The roller was not comfortable, she pressed too hard, but only did it for a couple minutes. She then did my legs, stomach, armpits, & arms. Then she had me roll over on my stomach using what was essentially a neck pillow to place my face into. I really wished they had regular massage tables with the hole at the top for your face. She did my back briefly but completely ignored focusing on where I showed her needed attention & used a vibrating tool way too hard. I feel like my back is bruised from that tool. Then she did my legs again & that was it. She also left in the middle of the massage to get hot stones for my back, but she was gone for the same amount of time she spent on my back which was the area I said needed the most attention. I'm also not sure what she used on my back but it felt like icy hot. My back was on fire while she worked on my legs but nothing was on it except the sheet. When it was over I wiped off whatever it was on the sheet & immediately felt relief. The massage finished promptly at 6 so in total it lasted for maybe 30 minutes when it was supposed to be an hour. The massage was choppy (literally & figuratively), had no rhyme, reason, or flow, and was the worst massage I've ever had. I'm not a confrontational person & didn't know how to say anything while there (plus I couldn't really say anything during the massage due to the language barrier). When I went to pay a different girl was at the desk. She asked if it was an hour or a half hour & I said it was supposed to be an hour full body but started very late. She charged me for a half hour deep tissue (which is more expensive than a half hour regular massage, and this was definitely not deep tissue). I was overcharged. The masseuse came out right after I signed (they're cashless right now) & I did understand when the girl told her how much she charged me ($50/Cincuenta) so clearly she asked in front of me knowing damn well I didn't get what I came for. I had already tipped 15% & it was visible on the screen. No goodbye, no thank you, nothing from either of them. I stood there and was like "is that it? Am I good to go?" The girl at the desk said yes so I left. I will not be returning for any services. They also sell Monat (it's in a display case at the front) which is just odd since Monat is an MLM (aka pyramid scheme) company & not something you'd see in any reputable hair salon. read more
