My review is solely based on my facial with Heidy and Belgica. I've been following Heidy on Instagram for a while and I was finally able to get in on one of the days she was in NYC. The whole facial experience was out of this world. I received a dermaplaning facial and it was amazing. My face felt smoother than a baby's bottom. The work was outstanding. Usually she offers clients mimosas, coffees and all types of goodies. With covid rules in NY it was impossible but I still enjoyed my facial. I had been breaking out a lot and it had been a while since I was able to get my face cleaned out like this. I came out of my appointment doing a happy dance and with a glowing face. I hadn't felt that way in forever. My face looks amazing and she provided a treatment plan that I hope I can stick with. The only downside here is the location isn't too glamorous or spa-like. I wish it had a little more TLC and I wish it was a bit more appealing. Other than that, as I said, facials with Heidi and Belgica are out of this world. Parking situation isn't the best so make sure to arrive in time to be able to park in the nearest parking garage. Facial is a 5 out of 5 read more

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Wow! Hidden gem! I've passed this place so many times. I finally got a couples massage and Julianna was the best! Can wait to go back.

This spa is by appt only. I can only speak on the Brazilian wax. I came here for the first time Trying Brazilian waxing they have a lot of choices chocolate , candle, regular so depending on your skin sometimes if you're sensitive some may or may not work for you. I stuck with the regular and the good thing about waxing is that it does help keeping your skin lighter and it last a lot longer than razors so it has very great benefits. The price was reasonable like 39$ so I came here for a while. The staff were so sweet and helpful and the place was clean. The reason i stopped coming here it's cause I went to another location called "hibba" on 59th st and I realized for some reason at Hibba the experience it was not as painful and my skin was also not as red. I think being that it was my first time waxing at the spa I thought it was normal to have your skin so sensitive!!! and red. But at hibba it was like wow way more gentle and care and no red! They have a lot of other services however and the place seems to have a lot of regular clients. I would prob go for a massage but not for waxing. read more

I had a great experience during my facial; I highly recommend this business for facial and massage services. When you leave your face is red after the facial treatment however it gets better and become clear the next day;I was happy with my results! read more

I was hesitant to go here but it was worth it. I choose the "special" facial, I have recently been having trouble throughout my chin area with cysts that go deep under the skin. Josefina Reyes, not the owner, gave me the facial. She was very sweet and professional. Her hands are gentle which was great for when we got to the extractions! She asked if I was ok with her lancing a few stubborn acne cyst which I agreed. Exactly what I needed! Today is the day after the facial and there is minimal redness on the spot where the biggest cyst was and my chin looks smooth. I would definitely see Josefina again. read more

Great Soa! I have frequented this spa for years. Best facials, body contouring... Everyone has a beauty secret to share... Josephina's Spa is that secret read more

So I came here in the past and most recently. The girl who did my nails in the past was great but unfortunately she's no longer there. This place isn't very welcoming to people who speak English. I called before to make an appointment. I spoke to someone who understood everything I said and wanted. A simple gel manicure and decal. I was told I could be there at 4:30. I get there 3 minutes early. They tell me they're running a little behind. There are 3 workers and only one is actually working. I sat there for 45 minutes waiting patiently for my turn just to find out they can't do what I requested. Waste of time. If you don't speak Spanish don't come here. read more

Absolutely loved this place the massage was amazing already booked another appointment

Iris is who I go to for my facials and beauty treatments. She does an amazing job and knows what she is doing. Very professional and knowledgeable. Always up to date on what's new and trending. If you want amazing skin she's your girl. read more

I love this spa. Excellent customer service, the location is clean, always smells like essential oils, soothing waterfall background music, the massages are worth the price. You will leave feeling brand new and relaxed. They serve chamomile tea at the end of your massage. I recommend this place ! read more

I decided to stop in for a manicure on the weekend, which is in a separate smaller storefront from the main spa. The woman said she was busy, could I come back in 45 minutes? I also asked the cost and she said $15. When I came back, I got a decent manicure, but it didn't have all the little flourishes that I've come to expect from other places in NYC. I also asked about making an appointment in the future, but she said it was just better to stop by. I ended up being charged $10, although she sent me over to the main storefront to pay. I previously got a blowout for $20 from the hair salon (although, as far as I can tell, they don't do haircuts) which is in yet another storefront. Overall, I would recommend them as a good place to go if you're in the neighborhood. read more

I could give this place 5 stars but Rosie from the nail salon took two off for the whole team. Every time I come to get my manicure and pedicure. So here's the list: 1) she always eats while having costumers 2) she's always on the phone gossiping with someone else 3) she treats her coworkers better than her costumers and by better I mean she doesn't even acknowledge customers she doesn't know personally 4) gossips to people in person WHILE cutting cuticles which led her to cut my toes 5) I saw her pour dirty water from someone's manicure into the pedicure tub and then sit a person down for pedicure without washing the tub. This places charges $55 for mani and pedi. Please, let's upgrade the service too. The massages are the bomb here!!!! read more

This spa is worth the long train ride. They take there time and you leave feeling so much better. I only wish they had another location in lower manhattan. read more

I got a mani/pedi done here a couple hours ago by a woman named Iris. She was really sweet and polite. She made sure everything was perfect and everything was I was satisfied. the place is kind of small. Only two people can be getting a mani and pedi at a time-- luckily I didn't have to wait. pricing isn't so bad, overall I paid 55 and my nails were gel so I think that's fine. read more

This place would be better IF the ladies did not gossip while giving you a massage,gave you unsolicited advice, or try to sell you everything from facials, makeup, and other procedures. Seriously, give me my massage and STOP with the business. The place can look better. The only pro is that it's 15 minutes away from home. This place needs improvement. read more

My go-to all service spa in NYC! I've gotten waxes, mani/pedis, a blowout, facials, massages, sauna, and even cool sculpting sessions here and nothing ever disappoints. Excellent service, super warm and accommodating staff, top of the line products and machinery... seriously my favorite place to relax and unwind. def recommend! read more

Not the greatest, not the worst. Came here with a friend and used a gift card my husband had gotten me. We wanted mani/pedis. It was a bit of a surprise that there were only two chairs for manicures and two seats for pedicures - the place is quite small. (This is only for the nail salon.) Because we came together, we wanted to get everything done together as well, so it took a while longer. We were there for almost two hours. The service itself was fine. Nothing spectacular. The girls are very nice, but I felt like it wasn't the most sterile environment. My girl dropped some of the utensils a few times, which worried me. I got shellac done, and it feels sticky now, like it wasn't finished off properly. Also, $55 for a mani/pedi seems on the expensive side. read more

This is where I go for my waxing. After trying many different places in the neighborhood, I made an appointment at Josephine's and was given an appointment with Esperanca and she is who I go to for my waxing. Her room is clean and private. She makes sure that I leave hair free and feeling good. The combination of price and quality work for me especially if it's for maintenance. read more

Really good spa, great service. They have been in business for a long time and have always been attentive to customers. I use this spa once every few months for a massage and I am always satisfied and happy read more

I recently visited Josephine's Salon for a pedicure and got the absolute worst Infection on my toe I have ever seen In my life. She cut me and did not take proper care of It which led my toe to swell Incredibly. I will not be visiting this mediocre poor excuse for a salon ever again In my life! Fail! I will now be checking for license's for my next experience and spa. read more

I went for a massage and noticed they use ultra sound gel as well as target oils. I would've expected better products since they have over 20 years of experience. Didn't like the massage either. read more

I can only speak on the Lymphatic Drainage Massages. I purchased a package of 10 and came here for the first time after this place was recommended to me. It's pretty small and cozy. I believe the girl who has been doing my massages (only see her) name is Lenny. She is very professional and good at what she does. She has been very good and informational every step of the way. They are pretty prompt on appointment management so they get good points from me on this. read more

I went few months ago and place is nice(interior decoration). What i didnt like was when i was getting my facial. They dont put u in a private room as they would do when giving the massage. I heard all the noise from the lobby. They on their cellular phone while doing the service. I had to tell her to get off the phone while she was doing my toe nails. I found that to be really ghetto. Didnt felt like i was in a spa. read more

I came to Josefines Spa for a facial with my sister. You need to make an appointment, no walking's in are accepted. The place looks really nice. The ambiance is pretty relaxing I would say. They put you in a separate room give you a robe to put on. I had Egna she's really friendly gives you tips on how to keep your skin healthy. The only thing I would say I didn't like was that I thought the facial consist more, but that's just my opinion. I came out looking horrible with a bunch of red bumps but that's what you get out of a facial. read more

Recently moved into the area and decided to go here instead of my regular place for a gel manicure, pedicure and eyebrow wax. The girl who did my mani and pedi was very nice, but my nails looks awful. My nails are filed uneven and the paint is bulging in spots. I didn't ask for her to correct it while I was in there because she was too busy conversing with other customers that came in and I had been in there for too long and just wanted to leave. When I had to go next door for the eyebrow wax I was put in a room immediately and taken care of but the owner or desk manager charged me $2 more than their website states for aa easy eyebrow wax. $10 is outrageous for a subpar job. Everything was a total waste of $60 and I will not be going back to test the other services that they offer. read more

Love Yomary... knows what she's doing when it comes to waxing. Decoded to stop by the spa, even though she was on vacation. I got there a little bit late, but on top of that had to wait 45 minutes extra. Plus, the girl didn't even know what I was getting done. Unacceptable read more

Extremely unprofessional. I called on a Wednesday to make appointments for myself and two others to get a massage, pedicure and facial on that coming Sunday at 11am, and when we showed up, they had no record of my call and said they were booked. I even showed the receptionist my phone history of when I called and the five minute conversation. Never trying this place again- ruined our Sunday morning. read more

Being new to the neighborhood i was looking for an affordable facial and massage. i chose the hydrating oxygen facial and wow - Excellent job. I've had a couple of dozen facials in my life and This was well worth the price. I also booked a massage and they did a great job. The massage was the perfect amount of pressure, not too soft, not too strong. I am definitely going back next month!!! read more

I'm not too sure on what the name of the women I got my Brazilian wax. But she didn't do such a good job. I still had some hairs left. I was hoping she thought I was getting too swollen to pluck a few off or something but its just too much!!she was middled age and claimed to be working there for some time.on the bright side she was pretty comforting (since it was my first time waxing) so when it comes to how they service us is okay. But as I mentioned I don't think she did such a good job with the wax so I will continue to try different spas until I find the right one. This 1 definitely isn't the right one for me. read more

I recieved a Brazilian Bikini wax here. its super clean and the woman (don't know her name) was super quick, didn't hurt that bad, and got the job done right. I would definitely return again but the only thing is that they're a bit pricey. another minor downfall about coming here is that a majority of the staff don't know much english. i had to be out on hold twice for them to find a staff member that spoke english so that i could book an appointment. read more

I went there few days ago and I can't wait to go back , I went for a massage , it was my first time over there and I can say that was absolutely fantastic and real relaxing massage , you can ask about the lady's name ALEXANDRA , she's professional & good , so I recommend this salon for people read more

It's my birthday and I'm using the Christmas present that my husband and son gave me. Just what mama needed. My masseuse Linda was wonderful!!!! The only complaint was when she started to use her elbows on back massage it hurt like hell. When I told her she immediately apologized and did something that brought me back to my tranquil place. I wish I booked 90 minutes. Next time I will. A gem in the Heights that I will tell my Uptown friends about. Thank you. read more

Im getting pimpels since i started visit this place for facial and when i called the lady that use to do me the facial to asked her what kind of cream could i use she just play around and did not answer my question. How can they say that they are professional? I will never recommend that person =margarita read more

I have been here twice for a Brazilian bikini wax, and they did a great job each time. It costs only $35, which is affordable for pretty much any city. They are doing construction, so the place itself doesn't look great, and the towels that they use are looking a little worn, but the service itself was fast, efficient, and definitely well-priced. I will be coming here for my bikini waxes from now on. I made an appointment this last time, but the previous time just walked in and they accommodated me. I would give them a call just to check. read more

OMG! This place is great. And Dahlia was amazing. I hadn't had a Brazilian in 2 years. It was pain-less, efficient and she was friendly. I knew I was in the right place when she busted out the tweezers at the end of the waxing. The only reason I took off a star, which has NOTHING to do with Dahlia, was because Winter was right. The women at the front were talking and nearly forgot to give me my change. But otherwise, go there! read more

I have been going to Josephine's Spa for a few years now. I usually get my eyebrows done with Dahlia and brazilian wax done with Veronica. I have absolutely no complaints. The only thing is that they need a policy on no double dipping for the brazilian wax. read more

I come for Massages, today was my second time and the 1 hour massage is amazing! I come out so relaxed and brand new!

First Time going to Josephinespa and I can say at first I was bit scared but once I was there I loved the way they welcome you to the spa the service was very good will be going back for more .. read more

I can only speak on the Lymphatic Drainage Massages. I purchased a package of 10 and came here for the first time . It's pretty small . the girl who has been doing my massages (only see her) name is Veronica excellent knowledgeable and great personality i so recommend her to get the massages done, she is awesome you will not regret seeing her ,She is very professional and good at what she does. read more

It should be noted that my review is for the NAIL SALON Josephine's runs right next door to their spa. On a scale from 1-10, they receive a 1. No music playing and poorly executed service. I have been a loyal customer at Josephine's for a few years, going regularly to be serviced by Dalia. Her expertise and excellent customer service is what has kept me coming back. Recently I went for my regular visit and decided that I wanted to get a manicure right after. I usually go elsewhere for my nails, but due to time constraints I opted for Josephine's nail salon to avoid travel time. I was seated immediately, but neither of the two stations were set up as they should have been. The lady doing my manicure had to get up several times in order to get the tools she needed. She did not ask if I wanted my cuticles cut. Instead she proceeded to aggressively cut them and obviously has little experience handling tools, because she cut me deeply on the corner of my thumb by digging WAY too deep with the cuticle cutter. After leaving a hideous gash on my finger, I selected my color and was told that I would be charged $3 extra for selecting an OPI nail polish. That's a first. I have been getting manicures for years and have never been charged extra for polish other than top coats. The woman in charge explained that she purchased OPI to use for gel manicures and that I was welcome to choose another color. The problem? The OPI I originally selected was the ONLY red they had to offer. Not necessarily fair. I was forced to pay extra due to their lack of stock. She also felt the need to tell me that Josephine's does not want to invest in OPI and Essie polish, so she personally went out and bought the polishes that were available (which was her way of justifying the $3 additional charge). How is that the customer's fault or problem? Employees who air their company's dirty laundry are unprofessional. As a true Dominican would say, ella estaba de chimosa. Finally, attempting to dry my nails was a nightmare. There was only one dryer (for the entire place), which left me no choice but to sit at the one that was shutting off every two minutes. The fans inside the machine were full of dust and seemed to be getting jammed because of it. Took my nails triple the time to dry. ..Needless to say, the tip was non-existent. read more