Truly do LOVE the price of this place more than anything, affordable tanning with no required…read morecommitment. It could use some renovation but respect wanting to keep prices as they are and keeping that a priority. I bought a package of 20 sessions. I typically use them to start my tan before trips or when it is tan season. I was so excited to start my tan yesterday. The front desk lady then asked if I wanted to buy a package. I was extremely confused because I know I did not use my 20 sessions. The lady proceeds to let me know they have expired. I had six tanning sessions left. I was NEVER told they expired. There is no way I would throw away money or my six sessions like that. She said there's nothing they can do about it repeatedly. She also checked who sold me the sessions, and lets me know she doesn't work with them anymore. I asked to talk to a supervisor or manager. I was told the manager/supervisor would give me a call because they can't give her number out. She again said there's nothing we can do anyways. I have not heard from anyone. Again, I was not told they expired and lost 30% of my purchase. This is not okay.

Best experience hands down! it was my first time in and Natalie was so kind, knowledgeable, and…read morehelpful! The red tanning bed and red light bed was great! Sign me up! Thank you The Tanning Zone for a great experience!

I recently moved to Tyler and Palm Beach Tan was a recommendation from another wellness provider…read more I am pretty fair skinned and the mosquitos are killing me here so I tried a spray tan about a week ago to help cover all the bite marks in addition to this white flesh and couldn't be happier to find this location and franchise. I worked with Kelslee (I hope I spelled her name correctly) who is the Store Manager and she is a fountain of great information and "how to's" on the best steps to use the spray tan booth once in the private room. I loved the color she customized for me based on my cool undertones and veins and it looked very natural. My Mom didn't even know I got a tan and commented that my legs are finally looking tan a few days later so I finally told her! I was deathly afraid of getting the "orange Oom-pa-loom-pa glow" I've experienced before. I'd like to try their tanning booths too before I make a decision on which plan to choose from but I would highly recommend this location and the personal customer service here but especially working with Kelslee who was a delight.

I used to love this tanning salon. Palm beach was my happy place. Now, the front desk staff are…read morerude, unfriendly, and unaccommodating. The customer service is so bad, I will not return to this salon. Such a shame, as Tyler has limited options. But the ladies that work here made me uncomfortable and definitely didn't make me want to come back. Save your money and take it somewhere where it's appreciated.

I went to La Vie Med Spa today and had the anti aging facial. Amber was the one that did my facial…read more From the moment I walked into the room to when I left I felt so relaxed. She was very professional and it was very relaxing. I have had one other facial done in the past and I will only have one done again by Amber. My face feels so smooth and well hydrated after just one treatment with Amber. She has won my business and I will be referring other to have Amber take care of their skin also. She deserves a 10 star from me! Thank you very much Amber! See you again soon!

Thank you so much! The service was great and I left relaxed and truly enjoyed my morning. I got a…read morefacial and brow wax. Thank you for your kindness and such a beautiful experience.

Great service, great explanations and so much patience answering questions. I researched every…read moreplace in town thoroughly that does laser hair removal. Go here! They consistently run sales and have a great environment and service. Their machine is top of the line and the same machine the most expensive treatments in town have.

I would not recommend using this business. I spent several hundred dollars on multiple laser hair…read moreremoval packages in 2021. I made my initial appointment and the week before that appointment, I received a call from the office that they had to cancel because the woman who did the laser hair removal had walked out and they had no one to replace her at the time. I proceeded to make a few appointments after that and each time as the appointment was approaching I was called and told that they had no on to do it. They then told me that they would call me whenever they had technician again. I never received that call. Several months later I became pregnant and was unable to do the do them, however the spa still had never called me anyways. I am now trying to book an appointment to start the past packages and am being told that they have expired. When I told her that I had appointments scheduled for months in a row that were cancelled by the spa, to no fault of my own, and the form I filled out in 2021 online when I bought the packages said nothing about an expiration date (I kept screenshots for my records since I was spending several hundred dollars online for these packages), she said there was nothing they could do. This is very unprofessional and they have basically stolen several hundred of dollars from me as I was never able to use a single appointment due to their spa canceling on me.

This place is amazing & the staff is by far and the friendliest staff ever. I went with a group and…read morewe were so impressed by how nice everyone was that we would have told the manager (but he/she was out for the day). We all loved our massages and the garden area with the cold face towelettes. The relaxation room was my favorite part (aside from the massage). When it came to our lunches, most of us got the gumbo (wouldn't recommend), but the one of us who got a chicken Caesar salad was happy - it was huge & had lots of cheese! I would recommend to anyone. Was perfect for our bachelorette weekend

I have been here a couple times…read more Once for waxing. The aesthetician was professional but didn't do a great job. I've had better elsewhere. It wasn't bad but it wasn't good either. My stylist was very good and professional. She did a great job of knowing exactly what I wanted even though I probably wasn't very articulate. Later my husband purchased a spa package for Mother's Day for me. The massage was fantastic. I fell asleep twice; I was super relaxed. Then I had a facial which was very refreshing and effective. They even have a mimosa between services.

I have tanned at tru tan for years.. this last year I've endured rude Customer service but today…read morewas the worst. Without a nice welcome coming in I was told by the young girl as I was leaving leaving of putting a scratch on her car door. First I have rubber on my doors and I did not "ding " Her door. Second why are employees taking up The very few front spots? Third, you have time to leave your job and go outside? It was an obvious older scratch and my door wouldn't even reach! I'm very disappointed and think I will cancel my membership. Too many other places that will appreciate my business .

i have tanned with tru tan for years With a auto draft membership. Even in the winter when I was…read morenot tanning the membership was still active. I had my card compromised and a month didn't go thru. When I went to tan again they said I had a balance. I told them the issue and paid the balance while also telling them that card would not work ever again. So I paid cash for a 6 week time frame. Went to tan on Monday and again a 60 balance came up. They refused to let me tan. I have called left vm with no response and have wasted days of tanning waiting on a return call. apparently this an very common problem

I received a gift card from my husband at All doll'd up for a xmas gift. First off I had never…read moreheard of this Salon,and its new. I set up a massage back in Jan. When I got there I had to wait for 45 min cause the ONLY GAL they had was late. Did not get a discount or anything in fact I bought some hair product and they didnt even offer a doscount for that it was $50.00.Let me add when the massage did finally start it was a good massage but very hard hands I was a little sore but thats deep tissue.Then I call today to set up a Appt for another Massage and was told it would be 10-12 weeks before the gal would be back( Maternity Leave). I understand She is having twins and congratulations to that however When you offer services you would think that first you could hire someone to fill in while she is out and second offer some kind of discount when you were 45 min late. I have 3 daughters and like I said congratulations to her on her babies but as a NEW business and offer those services I DO NOT RECOMMEND THIS SALON FOR ANY SERVICES. Bad experience and my husband fills very bad its not his fault. He spent 200.00 and I can not use it It was for massages only and no good to me. I am not the first person to make a complaint someone else has also made a complaint that when they arrived for a haircut nobody was even in there no customers and 1 Employee the receptionist!!!!! Dont get ripped off like we did

very over rated - too expensive and horrible customer service. did not want to give them a star…read morebut had to give them one or it would not post.