I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

This was my first visit to EXC and I am so impressed. i ordered full leg wax. its sognifigantly…read morecheaper than Goulds at EWC, everyone was super kind and positive. They saw me right away. Ashley made me so comfortable and she does quality work.

Shakira is the best and always does a fantastic job on my eyebrows and delivers outstanding…read morecustomer service. Request her for your next appointment.

I found this service through GroupOn. I had never had eyelash extensions and it sounded like fun…read more The office is a little old fashioned and cheaply furnished, but appeared to be clean. When I arrived, she was in a room with her son doing homework. During my service, the child was constantly in the room distracting the woman, walking around the table I was laying on, looking at my friend's phone to see what he was doing (playing a game), and generally being a nuisance. This was my first time getting eyelash extensions. They looked good when done, but there were glops of glue that irritated my eyes for days. Now, about a week later, the lashes are falling out in clumps and taking my natural lashes with them. I have done some research and this is not how it is supposed to happen. I was on vacation in Memphis and did this for a treat. Now I have to find a professional to rectify this mistake before I become a freak with no eyelashes. At least they looked good for a while, even though they were uncomfortable most of the the time.

Santricia was absolutely WONDERFUL!! I went in for a Brazilian wax after debatingI going here or…read moreThe European Wax Center....I'm glad I chose The Waxing Specialist! I've been getting waxes for over 5 years. If you want a very thorough and detailed job... The Waxing Specialist is the place for you. She did such a fantastic job and I added to my services while there. Quit searching, looking, and reading reviews... BOOK YOUR APPOINTMENT NOW FOR THE WAXING SPECIALIST. YOU WON'T BE DISAPPOINTED!

While this doesn't look like a traditional spa, the services are excellent! My husband and I got a…read morecouples massage and it was wonderful. The masseuses allowed us to choose who we would be more comfortable with, and the room was set up with a calm ambience. I think their prices are reasonable as well. When you arrive, you will need to find street parking. They are very efficient about starting the services on time with little small talk, but trust me, the massages are great. We will definitely be back for individual massages!

My daughter and I enjoyed a wonderful couples massage. Everyone was very professional and nice. Our…read moremassages were very relaxing and felt great!

As always Jewel does an excellent job!…read more This is a before and after! She doesn't thread them to thin just the right amount to give a clean arch! If Jewel isn't available, try Gauri!

Don't recommend at all! Went yesterday and everyone was very rude and the lady with the long hair…read morewho threaded me was talking so loud in my ear . Felt like she was extra rough and I've gotten threaded plenty of times .

I came in for a Brazilian wax around 5 PM on November 17, 2025. The building was clean, I was…read moregreeted right away, and the acting manager took me back for my service. She gave me a moment to get settled before starting, which I appreciated. The wax itself felt a bit rough, but nothing out of the ordinary. I was on the phone with a friend to distract myself, and I began to notice she kept going over the same areas repeatedly, almost as if the wax wasn't grabbing the hair. When she finished, she let me check the results--and that's when I noticed that about 75% of the hair was still there, just broken off the way it looks when you shave. I tried to discuss it with her, and she attempted to go over the area again, but the wax still wasn't picking anything up. I was disappointed and asked for a reasonable solution, especially since I now have to wait for the hair to grow back to at least 1/2 inch before anyone can fix it. She told me she couldn't offer a discount and that I was still responsible for the full balance. When I asked to speak with the manager, she told me she was the manager and that the head manager wouldn't return until Wednesday. When I asked for their contact information, she refused. After pushing the issue and explaining my concerns, I was eventually offered a free service. Overall, the service was poorly done, and as a loyal customer for years, I'm extremely disappointed. My wax feels prickly--like porcupine quills--and that's absolutely not the result I expect from this place. So disappointed.

I've been here a number of times and every single appointment has been stellar!…read more The rooms are comfortable and clean. The staff is friendly and professional. I've gotten a Brazilian every time I've visited and I've been so happy with the results. I also appreciate the wax they use as I feel like it works a lot better (and causes less pain) when compared to competitors in the area. Highly recommend you check them out!

This place is relatively new to the area. It's beside the Las Delicias where the Escape Rooms used…read moreto be. This was my first time seeking a wax in Memphis and I'm glad that I stumbled across this place. When I walked in I was greeted with a warm welcome from the receptionist. She scheduled my appointment; I received a email confirmation and multiple text reminders. The decor is comfortable and cute. They have snacks and water available in the waiting area (no wine). Brittany did my wax! She allowed me to express my concerns and she kept the conversation flowing. They don't use waxing strips and it was the most painless Brazilian I have had thus far. It's so smooth and the skin is soft; no remnant wax. Will be returning in 4 weeks!

Terrible. The waxes are low quality now since the good waxers have left. If I could leave 0 stars I…read morewould.

What a joke. This place is not clean, rather unkempt. The facial was just useless, and it was…read moreapparent that that Mrs Prior does not know anything about facials. Don't waist your time or $

This was probably the worst massage and facial I ever had. The massage was mediocre. I told the…read moregirl what type of pressure I wanted at the start and when we started on the back massage, I repeated again that I wanted more pressure. Nope. It felt like nothing. No proper pressure. on top of that the girl was sniffling she probably had a cold and should have worn a mask. So, we are still in Covid times. Clearly did not follow simple health measures towards customers. Massage wise- Would not recommend The facial. I think it was done by Cissie. My goodness if you want to hear bragging about all the academia clients she has then you are in for a treat. She could not stop talking about all the important customers she has! How about her work? Well, first of all facials are done differently. To start with, she did not analyze the skin. She cleaned it, smearing product over the face, then put the steam for a long time on only one side, the other side of the face wasn't educated enough to get steam? I asked her a few questions, which she did not answer, she did not explain what she was doing. Kept advertising a product she did notknow how to pronounce the French correctly, and kept telling us how we would be eligible for expensive upgrades. The checkout? No water was offered. Painful, the ownder took a very long time. Just no proper customer service. In these days where we are looking at our pennies, these folks don't deserve your hard earned money. It was very clean, and they did perform a service, but it wasn't industry standard. I sure hope I won't be sick this coming week. Masks are easy to get by these days, or don't come to work if you are sick. Too expensive for NO expertise! No real knowledge of her craft. Please don't go there.