To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

You could show up for the appointments. I booked online end of last week I confirmed my appointment…read moremultiple times. I showed up ten minutes before my appointment time its now thirty minutes after my appointment time no one is here. No one answers the phone it does not even have an answering machine. I should have just gone to the Ridgeway location.

Had been going to another waxing place and was getting super frustrated with not being able to book…read morewith the same person consistently....and as we all know not all waxers are equal. Went to a sugaring NYC and had Juliett. Super pleasant and made the process as painless as possible..lol.

Jacinta sugared multiple areas on my body and made the entire process amazing! She kept me…read morecomfortable with good conversation and made me feel very comfortable during my time with her. Be sure to ask for her by name! A+++ service!

Got my lip waxed with Chaliya. She was very thorough and did an excellent job! Did not hurt at all…read more Super sweet. Definitely recommended! Best service I have had in a long time.

I had a wonderful experience with Sunni! She was incredibly kind, professional, and made me feel…read morecomfortable from the moment I walked in. Her attention to detail and care throughout the entire appointment was amazing. She took her time to make sure everything was perfect, and the results exceeded my expectations. The wax was thorough, efficient, and as comfortable as possible. I truly appreciate her friendly personality and expertise. I highly recommend Sunni to anyone looking for exceptional service and a great overall experience!

I had my service done by Sunni today, she was great! Amazing vibes, very personable and very…read moreskilled at her craft! Will definitely be back! 5 stars!

I've gotten Brazilian wax in Los Angeles, New York City, Atlanta, Chattanooga and now, Jackson…read more Danielle does the best Brazilian wax I have ever gotten; with my girl, Sonia of LA, at a close second. I highly recommend this establishment for your waxing needs. Five stars across-the-board!

Fantastic experience! Everyone was so nice and being a first timer, I was nervous but they made me…read morefeel at ease! I will definitely be back and will be recommending this place to everyone who needs waxing services!

I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!