Amazing food. Unfortunately, it was the worst customer service I think I've ever had out dining.
We called ahead and made a reservation for 4. When we arrived, 2 employees at the front were taking/reviewing reservations for guests and gave us attitude about not having a reservation. We were eating early and there was plenty of capacity. My wife showed her phone with text confirmation from them, and they begrudgingly sat us and gave us rude nonverbal signals. This was just the start of what was to come.
It might be an isolated server issue, as I've never been here before, but our server was immediately abrupt and dismissive. After taking our order, he returned to clarify which salads we ordered. We received the salads, and literally seconds after the salads our entrees were delivered: the table was awkwardly crowded : our group is east going, didn't put up any fuss. We ordered wine along with the food: the server put empty glasses down, then returned as the meal was ending to serve the wine, no apology. We were eating quickly, and with about 1/3 of our food in the plates he came by and said "are you ready to go?" We asked to order dessert and he seemed unhappy, abruptly left to give us the menu, as he handed it to me he struck me on the arm with the menu (I think intentionally based on the force, it wasn't slight), and gave a smirking apology: we had been trying to ignore the service issues till that point, as we were out to enjoy the evening - but after that, no more orders.
In my many years enjoying an evening meal with my family I've never (literally never) asked to "speak to the manager" - I tend to just speak with tips if something isn't going well, and honestly generally tip very well because I think people in service industry work very hard and deserve it.
After we paid, I went to the front, asked to speak to the manager. The individual at the front desk told me " I'm the manager". I hope he was honest about this: as he struck me as a host, and not as the person supervising. To his credit, he listened to my concerns, I had already paid my full bill, and I even left the server a tip (even after all that). He didn't offer any kind of real compensation - that's is NOT what I was looking for, I'm just stating this to highlight their response. I wouldn't accept any : we did eat and finish great food; I simply wanted the team to know that their server is either having a bad day, or something is not working there. He issued a customary apology - but no promise of follow-through with his team.
My family felt rushed, disrespected, and unwelcome. I felt embarrassed to have gone there, and quite taken advantage of- as we do our part: make reservations, show up on time, order quickly, give thanks for any service coming to the table, eat up without delay, and normally leave great tips.
I see the many positive reviews here, and I agree with the points on the food: very good. The service from the front of house, server, and management were shockingly bad: frankly rude. I'm still trying to process why the server hit me with the menu the way he did, and the lack of management response to my discussion with them. read more