Date of Visit: 01/03/2026
Server: Caroline D
Check #: 138
Manager: Carie (refused to speak with me)
Check Total: $104.39 (cash tip not included)
Giordano's has been my favorite pizza restaurant for the past seven years, so I was genuinely excited when a location opened in Indiana.
During my most recent visit, my order included the following:
* 1 Dr Pepper
* 1 Mountain Dew
* 1 Water
* 1 Mozzarella Triangles
* 1 Traditional Chicken Wings (plain)
* 1 Starter Giordano's House Salad
* 1 Large Make-Your-Own Thin Crust Pizza (half pepperoni, half sausage)
* 1 Small Stuffed "Meat & More Meat" pizza (intended to be to-go, though not noted as such on the receipt)
* 1 Skillet Cookie (requested to be served with dinner as we were celebrating my nephew's birthday)
We were seated in the party room, which was extremely cold--especially considering it was approximately 20 degrees outside that day.
My family and I experienced an extended wait just to receive our beverages. After placing our order, it took approximately 45 minutes for our food to arrive. The Skillet Cookie, which was supposed to be served with dinner, did not arrive. I had to remind our server, and it was finally brought out 15 minutes later, along with our receipt and a quick "good night." After my nephew finished the cookie, we left.
It wasn't until I arrived home--about 30 minutes away--that I realized the Small Stuffed Meat & More Meat pizza was never brought to me.
I immediately called the restaurant to explain that I had paid for an item I never received. I was told the pizza would be frozen and available for pickup the next morning. I explained that the server had already closed out my check and provided the receipt, indicating the transaction was complete, yes I left without my order but the fault was not entirely on me. I then requested to speak with a manager twice.
The representative placed me on hold and returned to tell me that the manager refused to speak with me. I asked again, and instead of attempting to resolve the issue, I was told there was nothing they could do. At that point, I ended the call.
I have worked in customer service for 32 years, with 28 years in management, and I have never once refused to speak with a customer. Management's refusal to engage was shocking, disrespectful, and showed a complete disregard for customer concerns. Especially given today's economy and rising costs, management should always be willing to listen to an upset guest and attempt to resolve the issue.
I recently completed chemotherapy for breast cancer. As many may know, chemotherapy significantly affects memory, cognitive processing, and taste buds--especially with tomato-based foods. Pizza has always been my favorite food, and being able to truly enjoy it again was something I deeply looked forward to. That made this experience even more disappointing.
This visit has completely changed my perception of Giordano's. I no longer feel this establishment prioritizes its customers, nor do I feel comfortable continuing to spend over $100 per visit here.
I have contacted corporate approximately five times since this incident and have yet to receive a return call. As a result, I am sharing this experience publicly in hopes that someone from the corporate office will finally follow up.
I can provide the receipt if needed. read more