I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication. From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price. As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable. When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works. What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront. A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here. This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges. I would strongly warn anyone considering Cindy's Alterations.

I will definitely be coming back in the future! She altered my wedding dress perfectly and had…read moreawesome suggestions. She's super friendly and made me feel very comfortable. Her pricing is also amazing!

Nick and Andrew seem to have had rather bad service at JP. I, on the other hand, have had much luck…read morein the 2-3 times I have been there. Going back again this weekend with some pants. I work on Bay Street and my shirts must fit well. I have been buying $100 bespoke shirts for a while now, no more. Now I buy $20 shirts at Winners and take them to JP for $8 tailoring. Very very nice work. They rip the shirt up both side seams and rebuild it. I'm very happy. Don't be fooled by the bad signs outside -- good work and nice people inside. Parking in driveway.

Don't be fooled by the look of the shop. I brought two,…read morethree piece suits that I had made in India to be fully altered. Jacket, Pants, and Vest all fit perfectly. Very happy with the service as it was completed within 3 days as requested upon drop off. Sending my wife back today for a dress alteration.

Alice does amazing work. I've been to her multiple times and every time my items are altered…read morewithout any issue at all. Her prices are also very reasonable and you get your items back in a timely manner. Alice works out of her basement and it's a well organized space. Highly recommend if you're looking to get alterations done.

Great quality alterations and friendly service. Had a…read morejacket and multiple pants and a jump suit altered.

I went in to Earth Care Cleaners today to have a winter coat cleaned. It is a long trench style…read morecoat which I thought was wool. The owner looked at my coat and asked if he could suggest having it cleaned at the end of the season. I said I preferred to do it now as even though it did not look dirty I wanted to freshen it up. He looked at the label which read 'dry clean'. He went further and read the fabric content of the coat, then he said that based on the fabrics I could wash it at home. I washed it on a delicate cycle in cold water, tumbled it in the dryer for a few minutes on low temp and now it hanging to finish drying. Turned out perfect! Highly recommended!!!

I have brought several items here to be dry cleaned as well as altered and have been thrilled with…read morethe results! The owners here are incredibly friendly and helpful! They even gave a change room/area to allow you to put on the garment needing alterations and the lady fits and marks accordingly. They are quick and efficient and can accommodate rush service and even text you when your items are ready to be picked up! I love this place and recommend them to all!

Anh did an amazing job hemming my curtains! Perfectly executed and the work was completed ahead of…read moreschedule!

Anh did an amazing job fixing my suit. Fair prices, friendly, and honest. She works from home and…read moreanyone needing tailoring or alterations in the Durham region, I recommend you come see Anh.

Id give the quality of work a 5 star for formal dress alterations, button hole repair and hemming…read more But.... They need someone on cash full time. 1 star for convenience of service. I stopped by four times on a Sunday. Line was down the mall hall. I don't think they even knew. No one was at cash. They are buisy doing fittings maybe. What ever the reason. They are Definitely short staffed to provide costumer service for drop off and pick up. i have waited on a number of occasions. Dissapointed

Great service and superb job! Purchased a second dress for my wedding they altered and steamed it…read morewithin 24hrs, so happy with the results fits perfectly! Prices are also reasonable !

Friendly service. She did an aging job!! I highly recommend and will definitely be using her…read moreservices again!!

A+ service. Hem on my pants needed repair. I emailed my inquiry through Yelp and received a quick…read moreresponse. Joanne took care of me in a flash.

I've always been curious about taking my clothes to a tailor/seamstress, as nothing ever really…read moreseems to fit me right. I'm a 29yo, 5'7" male and pretty skinny, so even slim fit clothes are often a little baggy. After a particularly frustrating shopping trip I ended up searching on yelp and found Joanne. After discussing my needs, I decided to bring Joanne several pairs of pants and shirts for alterations, which she had done in no time. I like to dress nice for work, and I know I'm going to look so much better with well fitting clothes. It was also extremely convenient because we live right around the corner from each other! Thanks again, Joanne!