Unfortunately the techs came half an hour outside of the 2 hour window due to traffic…read more However, they did a good job and were apologetic; so I walked away happy. I would hire them again.

I didn't have a chance to examine my two rugs after they were cleaned since we moved to the US and…read moreI couldn't open the rugs until now. Since we no longer live in Toronto, I am unable to have them recleaned by the company. The smaller rug was as dirty as it was before cleaning. This carpet had been in a bedroom that was not used often, so the dirt was just from slippers. The larger rug now has an orange-line stain (see picture). I'm surprised by all of the excellent reviews since both of my rugs were not cleaned properly. The rugs were picked up, cleaned, and returned in under two weeks and the delivery men were pleasant and efficient.

Very happy with the service, professionalism and speediness of this service. Even my cat was…read moresurprisingly welcoming and didn't run and hide like he usually does. Will definitely recommend to others. I wanted to stick with a homegrown local business not those big name box store type businesses, so glad I stuck with my intuition.

Both young fellows where very professional and polite....Thanks for your great work…read more we had a little trouble with the dryer vent but they worked very hard.

I have a franchise location with Harvey's and hired Kevin's cleaning. They were a nightmare to work…read morewith. For 5 nights straight I had to do back and fourth about them not cleaning up efficiently enough. They're attitude and work ethic was juss lazy and poor. i wouldnt recommend this company to any establishment thats seeking third party cleaning.

James completed the work with impressive efficiency and attention to detail. The team demonstrated…read moreprofessionalism throughout, and the cleaning was done to a very high standard. Everything was left spotless--I'm genuinely pleased with the results.

James was in my house within an hour after we spoke. He…read morerestored my sectional set that i was thinking to replace. The result was an amazing, clean and fresh smelling couch that looked almost as good as new. This is my second time to hire James to clean my old sofa and couch and he never disappoints.. makes himself available when you need him, good price with exceptional service. Highly recommended :)

Julia and Scott were amazing. Friendly, well priced and did a great job.read more

Excellent work by Garrit and Bradley; upholstery cleaning in the new house, and carpets cleaning in…read morethe old house. Courteous, knowledgeable, efficient, and organized. Price was great and results were perfect. Everything was dry and ready to use in a few hours. Will definitely use this service again! Thank you :)

I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication. From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price. As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable. When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works. What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront. A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here. This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges. I would strongly warn anyone considering Cindy's Alterations.

I will definitely be coming back in the future! She altered my wedding dress perfectly and had…read moreawesome suggestions. She's super friendly and made me feel very comfortable. Her pricing is also amazing!