I rarely leave reviews, but I feel strongly compelled to write this one so other customers don't…read morewalk into the same situation I did. My experience at Cindy's Alterations was frustrating, confusing, and left me feeling taken advantage of due to a complete lack of transparency and communication. From the moment I walked in, there was no clear discussion of pricing. I brought in an item expecting a straightforward alteration, but instead of explaining options and costs upfront, additional services were suggested in a casual way that made them sound minor and necessary. At no point was I given a clear breakdown of what those services would cost, nor was I asked to formally agree to a final price. As someone without experience in tailoring or alterations, I relied on the professional to explain what was being done and what it would cost. That didn't happen. There was no estimate, no written quote, and no verbal confirmation of price before the work was started. I wasn't told, "This will cost X," or even given a range. I was simply guided along as if everything being suggested was standard and reasonable. When I returned to pick up the item, I was shocked by the final bill. The price was far higher than expected, especially considering I was never informed of the cost beforehand. At that point, you're essentially stuck-- the work is already done, and you're pressured into paying a price you never knowingly agreed to. That is not how ethical customer service works. What made this experience worse was the attitude when I expressed confusion about the cost. Instead of acknowledging the lack of communication or explaining the charges clearly, I was made to feel as though I should have known better. That's not fair to customers, especially those who don't regularly use alteration services and trust the business to be honest and upfront. A reputable business should always explain pricing clearly before performing any work. Customers should not have to ask repeatedly or guess what something might cost. Transparency is basic customer service, and unfortunately, it was completely missing here. This review isn't about the quality of the stitching--it's about the experience. Even if the work itself is acceptable, that doesn't excuse unclear pricing practices or putting customers in uncomfortable positions where they feel pressured to pay unexpected charges. I would strongly warn anyone considering Cindy's Alterations.

I will definitely be coming back in the future! She altered my wedding dress perfectly and had…read moreawesome suggestions. She's super friendly and made me feel very comfortable. Her pricing is also amazing!

Great place if you need any quick fixes - Ginetta makes it good as new!…read more I often run into issues with the length of my shirts and pants with my petite sizing and Ginetta always manages to do a great job. I even had to bring in a dress once for emergency work and she got it done right away and saved the day. I would highly recommend this place to anyone who needs any sort of custom alternations - even my boyfriend gets his expensive suit jackets tailored at her place now!

Why I go here? I…read morehave been many different alteration places in Toronto, all of them had problem with sewing but I do not have issue with her work. Always stay as it is! Good Price and good Work. Few days ago, she turned my old dolce and gabbana jean to a new hot skinny jean in two days. It was very amazing and I love my old jean more than before

Alice does amazing work. I've been to her multiple times and every time my items are altered…read morewithout any issue at all. Her prices are also very reasonable and you get your items back in a timely manner. Alice works out of her basement and it's a well organized space. Highly recommend if you're looking to get alterations done.

Great service and fair prices, very helpful with making suggestions on what would look good. Thank…read moreyou

I went in to Earth Care Cleaners today to have a winter coat cleaned. It is a long trench style…read morecoat which I thought was wool. The owner looked at my coat and asked if he could suggest having it cleaned at the end of the season. I said I preferred to do it now as even though it did not look dirty I wanted to freshen it up. He looked at the label which read 'dry clean'. He went further and read the fabric content of the coat, then he said that based on the fabrics I could wash it at home. I washed it on a delicate cycle in cold water, tumbled it in the dryer for a few minutes on low temp and now it hanging to finish drying. Turned out perfect! Highly recommended!!!

I have brought several items here to be dry cleaned as well as altered and have been thrilled with…read morethe results! The owners here are incredibly friendly and helpful! They even gave a change room/area to allow you to put on the garment needing alterations and the lady fits and marks accordingly. They are quick and efficient and can accommodate rush service and even text you when your items are ready to be picked up! I love this place and recommend them to all!

Anh did an amazing job hemming my curtains! Perfectly executed and the work was completed ahead of…read moreschedule!

Anh did an amazing job fixing my suit. Fair prices, friendly, and honest. She works from home and…read moreanyone needing tailoring or alterations in the Durham region, I recommend you come see Anh.

I got dry cleaning and some alterations done, great service and quality of work. 100% recommendread more

From the owner: Professionalism, Honesty, Relationship builder, On the spot Alteration(mostly), Rush Service with…read moreextra charges Try to save money for cx by giving honest advice. On time delivery, Our Motto: "Service to humanity is Service to God"

Great service and superb job! Purchased a second dress for my wedding they altered and steamed it…read morewithin 24hrs, so happy with the results fits perfectly! Prices are also reasonable !

I went in to have a button moved over. Simple task. The associate had me try on the jacket and…read moremeasured "the alteration." I watched her write on the slip what the instructions were. TWO WEEKS LATER I received a call from a woman who barely spoke English, asking me "what to do with the jacket". Apparently she did not know what to do. I told them not to do anything and that I'm picking it up. When I went to pick it up, they gave me a hard time because I was wanting my jacket back. They told me that "we are not in customer service." Evidently!

Friendly service. She did an aging job!! I highly recommend and will definitely be using her…read moreservices again!!

A+ service. Hem on my pants needed repair. I emailed my inquiry through Yelp and received a quick…read moreresponse. Joanne took care of me in a flash.

I've always been curious about taking my clothes to a tailor/seamstress, as nothing ever really…read moreseems to fit me right. I'm a 29yo, 5'7" male and pretty skinny, so even slim fit clothes are often a little baggy. After a particularly frustrating shopping trip I ended up searching on yelp and found Joanne. After discussing my needs, I decided to bring Joanne several pairs of pants and shirts for alterations, which she had done in no time. I like to dress nice for work, and I know I'm going to look so much better with well fitting clothes. It was also extremely convenient because we live right around the corner from each other! Thanks again, Joanne!

Unfortunately the techs came half an hour outside of the 2 hour window due to traffic…read more However, they did a good job and were apologetic; so I walked away happy. I would hire them again.

I didn't have a chance to examine my two rugs after they were cleaned since we moved to the US and…read moreI couldn't open the rugs until now. Since we no longer live in Toronto, I am unable to have them recleaned by the company. The smaller rug was as dirty as it was before cleaning. This carpet had been in a bedroom that was not used often, so the dirt was just from slippers. The larger rug now has an orange-line stain (see picture). I'm surprised by all of the excellent reviews since both of my rugs were not cleaned properly. The rugs were picked up, cleaned, and returned in under two weeks and the delivery men were pleasant and efficient.