Gave is the best offer for our car, double what dealership offered. Before you sell to a dealership…read moreget a quote from carmax.

Terrible service front the business office made a tough day worse. When I was in dire need of help,…read morethey said, "sorry we can't help you" and made no attempt to do so.

I cannot say enough good things about Rivertown Toyota. The salesperson Mrs. Ohare Listened to me…read moreabout what I wanted. The team was so nice. There was no haggling and I got done In an efficient time frame. I ended up buying the corolla. It had so many warranties and safety features and the price was excellent. not enough good things to say about those people.

1) Don't promise and charge for upgrades that don't exist…read more 2) Process registration paperwork in a timely manner 3) Don't rip off members of the military while you sit safely in your climate controlled environment.

I was an extremely upset customer however. Becky in the service department and the service manager…read moresaved a customer for their company Great job!

I went in months ago with an appointment for a recall on my vehicle. They took my vehicle for over…read morea hour before informing me that they didn't have the part and said they pull reach out within the next week when they received it but never did.

I drove an hour and a half to look at a vehicle they had listed, only to find it wasn't as…read moreadvertised. The salesman then showed us another car, and after discussing the numbers, he went to speak with the manager. We were told the deal was approved and moved forward -- even test‑drove the car, and my daughter fell in love with it. After waiting about 30 minutes for paperwork, the salesman returned and said the dealership would no longer honor the numbers they had just agreed to. At that point, we walked out. This experience was disappointing, unprofessional, and a complete waste of our time. A dealership should stand behind the agreements they make. I won't be returning.

Predatory, Disrespectful, and Dishonest…read more I went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most unprofessional and predatory dealership experiences I have ever had. They tacked on thousands of dollars in unnecessary fees, inflating the cost of the vehicle to over $3,000 more than it is actually worth. Fees were added with vague explanations, and every attempt to question them was brushed off or met with attitude. The worst part was the finance office. When we clearly and politely declined extended warranties, the finance employee became hostile. He threw a pen across the table, mocked us, and said, "What, you think the car will never break down? Or you'll never need to fix it?" Once it was clear we would not buy into their extended warranty upsell and he would not earn more commission, his demeanor completely changed. He treated us like garbage, would barely look at us, and rushed through the rest of the paperwork with clear resentment. To make matters worse, Rivertown Buick GMC charged us an additional and completely unnecessary $1,158.15 in TAVT tax, despite us clearly explaining that we are a military family, and that the vehicle was already titled and registered in Florida with no plans to change that. We made this clear from the beginning. They did not care and added the tax anyway. This dealership operates on pressure, intimidation, and misinformation. Once they realize you are an informed buyer who will not fall for warranty or fee scams, their customer service disappears entirely. If you value honesty, respect, or basic professionalism, avoid Rivertown Buick GMC at all costs. Buying out a lease should not feel like a battle, and no customer deserves to be mocked or disrespected for saying no.

Very friendly service. They processed my truck the last three times exactly when it was supposed…read moreto be there. The folks are courteous and friendly at the service department. I will continue to use Rivertown for this reason.

It has been years since my review of Rivertown Ford and FINALLY the sudden downshifting has been…read moreacknowledged by Ford and a recall has been issued!!! I stand by my review and can truly say SHAME ON YOU RIVERTOWN FORD!!!! My truck would downshift and I almost had a head on collision - if you are traveling at 55 mph and the vehicle downshifts, you cannot complete your pass. It was terrifying when the downshifts happened. The picture shows the recall has been announced. PS-I now drive a Chevy Silverado

Worked hard to get me approved. Great customer service. Communicating by text which was helpful…read moreduring my work schedule. Thank you.

I financed my van on 5/21/2022. Its 06/24/2022. And the van been at mechanic shop 2 times for major…read morerepairs. First time warranty covered 2nd time they would not and USAUTO SALE refuse to put me in another car with zero down being my account is current and i only had van limit amount of time plus expect me to pay $2000 in repairs plus car payment. Now I'm out of my money and car don't go here lies, lack of communication unless you owe them no help at all do the bare minimum to help hard working honest customers. GO ELSE WHERE TO GET YOUR MONEY WORTH OUT OF A CAR! WILL BE REACHING OUT TO MY LAWYER

Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

Least expected to write this review as during the sales process everything was perfectly fine but…read moreafterwards is where my problems began. I purchased a 2019 Mercedes CLS53 AMG, when I saw the vehicle I asked if i could get a PPI (pre purchase inspection ) they denied it & assured me the vehicle has been through a rigorous 135 point inspection & sold it to me with a 90 day limited warranty. Since purchasing on August 27th almost 2 months ago the vehicle has been in the shop for over a month, from a coolant leak from a failed heater pipe to a turbo line leaking oil to now the oil leaking from deep within engine block from the high pressure fuel pump. (*update from when I first wrote this in my notes: Cam position sensor also leaking oil) The vehicle has over 35 hours & counting of in-shop service repairs. At the time of this review I still do not have my vehicle. Along with the vehicle being in absolute terrible mechanical shape, I paid cash for this car Aug 27th 2024 & now on Oct. 22nd still have not received the title (*update Received on 10/29/24)I reached out to my salesperson Josh multiple times to which he said he would check for me & now stopped responding to me all together. I called last Tuesday (10/15) spoke with Kevin the used car manager who said he would both check on status of my title & see if he can speak with his higher ups on if they can help me in anyway for the over $8,000 in repairs my car has succumbed to, which again is absolutely abysmal on a 2019 with only 54k miles. Kevin did not call me back on 10/15 as he said he would to update me on status of my title nor did he reach back out by that Friday 10/18 where he said he would have word from some of the higher ups on what they can do to alleviate this horrible situation. I instead called Kevin myself 10/21 hoping he would have an answer for both things but he just transferred me to someone's voicemail. I ended up speaking with someone eventually on status of my title & though it's absolutely ridiculous to have to wait 2 months for a title, Im happy someone gave me some sort of update. Now, autonation is a huge company & I was happy with their professionalism during the purchase process, however true colors always shine after the fact & that is exactly what is happening here. Usually it is the smaller lower end dealerships you have these problems with but unfortunately I and a ton of other people from these reviews have also dealt with super rough vehicles that Im not entirely sure how they get mechanically approved. I have all receipts from the repairs, little over 9 weeks of ownership & I have had the car for a total of maybe 2 weeks. Over $8,000 in repairs, was given 90 day warranty from auto-nation which of course does not cover all repairs, I have personally paid over $3,000 of the repairs from my pocket, along with towing costs when the vehicle broke down. Im sure there will be a generic comment asking me to call a GM. I did not want to write this review but their actions here have left me no choice at all.

After unsuccessfully working with several dealerships in Tennessee and Georgia, I decided to check…read moreout Mercedes of Columbus. I reached out to them about a few cars on a Wednesday. They immediately set us up to speak with Tyler. He was responsive, attentive and willing to do anything he could to help. Once we made our decision, the process was quick and painless. We did it all virtually and he delivered my new car two days after our first chat! He even noticed a little pull in the steering when he left and drove back to the dealership to make sure everything was ok. Exceptional service and he went above and beyond to make sure we had a great experience. They have gained a loyal customer and I look forward to our next purchase with Mercedes of Columbus!

really really awesome people who are honest and really try their best to get you a good car. Evelyn…read moreworked with me and she was very honest and upfront and easy to contact throughout the whole purchase. She is just a charm! They did $3k of repairs on my car, just a few months before selling it to me. Because they told me they value "safety" and want to make sure I'm driving a safe car. I took if to my mechanics after buying it and they could see all the work that was done and were really happy about it. Everyone there is super nice too. From the front desk to the salespeople to accounting to the people who deliver your car. Just a wonderful group of people and I feel very blesses to get to buy a car from them :)

Don't shop here. They only care about money not the actual customer. I had my loan APPROVED and…read moretold Rodney I would come in on Monday to pick up the car and make the final signature. I get a text on Sunday saying that he sold the car to someone else even though I was ready to come in the next day. Then he had the nerve to try and sell me a car that I took to the mechanic and the mechanic told me it had problems. Never coming here again.

From the owner: We are a family owned and operated used car dealership that cares about selling a quality car,…read moretruck, SUV or minivan that meets your needs. We work with local banks and credit unions to find you the best rate and payment for your budget. We are easy to do business with and pride ourselves on making the car shopping experience an easy and stress free process. Give us a try. We won't steer you wrong!