First time here. First impressions are everything and we did t get off to the best start. If I make an appointment at 7:30, and arrive at 7:20, I would expect to be welcomed and checked in. Instead I was met with locked doors with service agents behind glass. I was told to return to my truck, in the service bay, and wait. You should no have appointments until 30 minutes after your ready to open. That way, when people arrive for their scheduled appointment, you are ready. When greeted (promptly at 7:30). It was friendly and welcoming. read more

I drove an hour and a half to look at a vehicle they had listed, only to find it wasn't as advertised. The salesman then showed us another car, and after discussing the numbers, he went to speak with the manager. We were told the deal was approved and moved forward -- even test‑drove the car, and my daughter fell in love with it. After waiting about 30 minutes for paperwork, the salesman returned and said the dealership would no longer honor the numbers they had just agreed to. At that point, we walked out. This experience was disappointing, unprofessional, and a complete waste of our time. A dealership should stand behind the agreements they make. I won't be returning. read more

So I dropped my Sierra 1500 off yesterday around 1130 for a check engine light. Its been 24 hours with no updates from the service team. I had to reach out to them. The biggest kicker is I asked for a ride home or possible loaner in which I was told no to both. I was told they would have my truck for a few days, so am I supposed to walk. You sale 100k Trucks and SUVs but no one can get a ride home. WTF!!!!!!!! The crazy thing is I have a second vehicle. When I take my Acura in for service in Columbus the treat me like a man who just liberated a whole country and put me in a brand new car always until my service is complete. Please make it make sense. My service writer is a good guy but GMC management needs a wake up call. Then a salesmen tries to put me in 2026 with 10k off which is cool but the engine is a 6.2L which we all know are criminal and you cant fix my current truck. Am I tripping or is it just hot outside. Maybe I will just drink some water and hydrate myself. read more

Predatory, Disrespectful, and Dishonest I went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most unprofessional and predatory dealership experiences I have ever had. They tacked on thousands of dollars in unnecessary fees, inflating the cost of the vehicle to over $3,000 more than it is actually worth. Fees were added with vague explanations, and every attempt to question them was brushed off or met with attitude. The worst part was the finance office. When we clearly and politely declined extended warranties, the finance employee became hostile. He threw a pen across the table, mocked us, and said, "What, you think the car will never break down? Or you'll never need to fix it?" Once it was clear we would not buy into their extended warranty upsell and he would not earn more commission, his demeanor completely changed. He treated us like garbage, would barely look at us, and rushed through the rest of the paperwork with clear resentment. To make matters worse, Rivertown Buick GMC charged us an additional and completely unnecessary $1,158.15 in TAVT tax, despite us clearly explaining that we are a military family, and that the vehicle was already titled and registered in Florida with no plans to change that. We made this clear from the beginning. They did not care and added the tax anyway. This dealership operates on pressure, intimidation, and misinformation. Once they realize you are an informed buyer who will not fall for warranty or fee scams, their customer service disappears entirely. If you value honesty, respect, or basic professionalism, avoid Rivertown Buick GMC at all costs. Buying out a lease should not feel like a battle, and no customer deserves to be mocked or disrespected for saying no. read more

Rivertown GMC - Car Dealers Near Me - Columbus, Georgia

I purchase my used 2013 RAM 1500 Pickup. Vin 1C6RR7FG0DS700998 Advertising no. Issue deal inspection Only to find out within 1 weeks it's has a misfire issue. Didn't pass emissions test P0305. Took it to a mechanic Failed to compression test . Needs engine replacement. BEWARE of This DEALERSHIP. False advertisement read more

10/10 experience buying from this dealership. My salesman Holden helped set this deal up in a matter of hours from 300 miles away. From the time we started talking he answered every question I had and really eased my mind buying from a long distance. Mr. Jerome Brown in finance had all of the paperwork ready to go and explained everything to me clearly while signing. Couldn't be happier with the professionalism and knowledge from the employees at Rivertown! read more

Rivertown GMC - Car Dealers Near Me - Columbus, Georgia

Valerie Kenney was our sales professional and she was excellent! Best prices we could find for the vehicle we wanted in GA. Purchased an SUV runs great, and we love the vehicle. You can trust this dealership! read more

GMC sends out coupons that state and Oil change was $59.95 with a line through it and is Now $9.95. However the dealer says i the fine print it is off the original price. So they say the coupon is for $9.95 off on Oil change. TOTALLY MISLEADING AND FALSE ADVERTISING. An Oil Change is not even the $59.95 that is crossed out, try $69.95 so no desls at all! read more

Had an appointment for 10:30 got there at 10:20 didn't leave till 3 hours latter. Very unhappy with my service not to mention they did a tire rotation that I did not ask for. I didnt even notice till I looked at my receipt later. read more

We had a schedule appointment at 7:30 arrive about 7:15 and the guy clearly wasn't interested in serving anyone until 7:30 . Just a suggestion maybe consider making all appointments 30 minutes after your employees arrival time so that maybe they will be pleasant and more willing and ready to service customers. read more

When we arrived to test drive a vehicle that we are more than qualified for. We were told they "typically" didn't test drive hummers and we could test drive it in the parking lot or in the Hollywood Connections parking lot. After they found out what my fiancé did for a living, they let us test drive it and even let us test drive it on the highway. We were told a number of reasons such as , they didn't let people test drive because at the victory drive location people would come and test drive them and they'd never hear from them again. Doesn't that happen sometimes when people look at cars? Then we were told by a gentleman inside wearing a red shirt because of the horse power and safety reasons but we test drove a Tesla last week that has about the same horsepower and the hummer is equipped with so many safety features. It is 2025, when will we stop assuming things about people ? How are you supposed to sell a car if someone has to ask 3x for a test drive. Our sales person was Kaleb. We were highly considering purchasing a vehicle from them before this unsatisfactory and sketchy experience, but out of all the vehicles I've had and the many times I've been to the dealership I've never got any pushback on test driving a vehicle whatsoever. I've always been encouraged too. I've never had this experience at a dealership before and I've been to a plethora of dealerships over the years. read more

After a terrible experience at CarMax that left me depressed I found an interest on Rivertown website. I'm not to savvy with their webpage so I called and reach Stacy Day. He was extremely helpful and got me in ASAP to view vehicle. I was so impressed with his customer service skills. The very next day I saw Andre who also made me feel welcomed and stayed with me as my sales associate the entire time! ( not get transferred to 10 different reps and internet substitutions) I was in and sold driving car home same day. I've bought twice before from Rivertown so shame on me. Thank you for making me feel a priority and answering ALL my questions! The best customer service by far! read more

This place is so unreal. My husband and I was looking at a 2020 Yukon Denali, did the credit check which we have good credit so no problem there but here is where it all starts the bullsh**! This suv seemed to change prices 3 times in less than 24 hours and they will not honor the price that it was listed the day we started the paper work. Not to mention they are trying to tell us that the best finance rate is 9%.... Again we have good credit. They have since figured out we have screen shots of the different prices and the days/times of the different prices and are trying to say it was a computer glitch.... BULLSH** or it would have been put back to the original listed price. They have called and text asking if we are still interested in buying but yet still seem to think we are dumb enough to fall for this rip off they trying to pull. Text today offering another vehicle at the same price they should be honoring the first one at but with 50,000 more miles on it. It's unreal what this dealership is pulling on people. Sorry not sorry they can keep their suv thats been there for months now and we will take our business and money somewhere else. Wish I could give them negative stars. read more

the Manager lies he had stollen a 2020 toyota corolla and put me in a 2016 enclave that broke down on me right after i left the dealership and had to call a tow truck to get it towed back and they put me in a 2023 Buick Encord GX the price on Kelly blue book say 1900$ but the manager charger us 3500$ and he said after your 10 payment you can trade in or refinance it and we try bother option and the manager wont do it i wont go back not unless i have to ger an oil change down but other then that the manager is a liar i wont buy a car from there ever again if Buick see this they can go themself i dont care anymore you dont lie to a military person or lie to anyone at all read more

Worst service department ever. Sitting on the side of the road as I type this after they failed to put any oil in after service. Think twice before you use them they have 2.5 rating for a reason! read more

Took my 2016 Tahoe (wife's car) into the service department a few weeks back for an issue in the transmission. Was told that the problem occurred because my wife had the Auto selected instead of 2wd. They recommended doing a complete transmission service and stated that they have been having some issues with Tourque converters coming apart. Paid for the repairs and picked up the vehicle. In the next week, the issue, ( shuttering in the transmission during acceleration) was noticeably worse. Brought the vehicle back to the dealership on 10 Dec at 8am. On Thursday, December 13th the service writer called to say that GM just put out a bulliten stating that we need to do a sevice on the transmission and add this new "special fluid". He said that he explained that we just did a transmission service 400 miles ago...but GM says sorry do it again. Service writer states that he is trying to locate the "special fluid" and he would get back to me. On Wednesday 12/18, the service writer called to tell me that they will not have the "special fluid" or adapter to install said fluid until mid January. So basically they said....come get your car and bring it back in late January. It took them over a week to do absolutely nothing and hanmd the issue back to me. The service writer kept stating, I know this sounds crazy but... He did confirm that the "fix" a week ago would have been to replace the Tourque converter but now that the bullitin is out....well that's easy...the answer is "special fluid"....only issue...You don't have any "special fluid" This is a warranty repair....I'm done with this service department, this dealership and GM. read more

If you call for a basic oil change, they will give you a time and date for a reservation. But the service department DOES NOT HONOR YOUR TIME SLOT! A basic oil change, apparently to this company, is first come, first served. (They said over 2 1/2 hours it would take). Rightfully so, except if I have an appointment, it should be honored. Went to another place, it was like fast food- In and out in 21 min. Anything to do with Rivertown in columbus Georga, is beyond a rip off company- it is like dealing with the politicians. I hope GMC reads these, because they can go themselfs. read more

I made an appointment for oil change and tire rotation. Took off work to get there on time and was told they couldn't get to it, there were 6 ahead of me. No one called to tell me and Jamie was short and unprofessional and didn't even off to reschedule. He just said "sorry" and walked away. Scheduling at this place is useless. I won't go back. read more

This is the best service from a dealership I have ever had the pleasure of dealing with. My service associate amanda orr was very polite, very caring and did everything she could to fulfill my needs. Techs were very caring and careful with my car also and I appreciate that to. I can't wait to return again next week and do my alignment and balance. Highly recommend A+++. read more

Rivertown GMC - My Cadillac CTS-V they took care of - Car Dealers Near Me - Columbus, Georgia

Came here for GM recall work, service appointment scheduled for 10:00 am, arrived 15 minutes early and at 10:45 the car still had not moved. The service advisor was very condescending towards me, and got very irritated with me when I asked why it would take so long to be pulled in for service even though I had a scheduled appointment. Also: it would have been nice to Know that there was a shuttle service available. Would have been better than having to wait around there for four hours. As far as first impressions go, this place is awful and I will probably never return. read more

Horrible experience. The staff is very unprofessional and rude. I asked about the tires on a vehicle and the salesman told me to check using a quarter. When I asked other questions, Sam, one of the salesman told me I was asking too many questions. The entire experience was horrible and clearly unprofessional. read more

I own a 2008 GMC Acadia that I have always brought in to have regular scheduled maintenance. I have always trusted Rivertown Buick GMC for my suv needs. I never feel pressured into buying anything my vehicle doesn't need, and I've always left happy. They keep me pretty informed and the staff I've met are all friendly. N. M. read more

I scheduled an appointment for service and was assured that a shuttle would be avaialble to take me to work, leaving a little after 8:15. I was there at 8:05, however the consultant I was told to ask for was unavailable and so Tiffany took on my service. The shuttle left with no warning, and I was told that another would not leave again until 9:15, and so my husband had to leave work to come get me in time for a very important 9AM meeting. Prior to me leaving, I was assured by Tiffany that someone would call me shortly with an estimate of how long the repair would take and if there would be any cost (although when I made my appointment, I was told this would happen before I even left the dealership). However, not only did no one ever call me, but when I called the service department four times over the course of that day, no one could give me a status on my vehicle. Around 4:30 PM I was finally able to get to talk to Greg, who passed me to Tiffany, and I was on hold for over ten minutes - still trying to get a status on my vehicle. I finally was informed that they still did not know what was wrong with my vehicle and that I could come pick up a loaner/rental prior to 5:30. My husband, children, and I raced across town to pick up the loaner, did all paperwork, and I got in the loaner only to find that the gas was EMPTY - the needle was as far past E as it would go and the vehicle was actually shaking and stuttering as I tried to make it to a gas station to get gas. We ended up putting in a full tank of gas that we did not use. The next day I personally went in and met with the service manager, he was very kind and apologetic, and promised to help get things back on track. My car was ready that afternoon and so we went in to pick it up - I was informed by Tiffany that due to our experience, they waived teh cost of the oil change, but given the fact we put more than $40 of gas in the empty car, I would say we barely broke even at best. Also, I would like to note that my vehicle was not washed or vacummed, which is standard at most dealerships when receiving warranty and recall service. I bought my vehicle at a dealership in Alabama because I was warned by everyone in town NOT to do business with Rivertown - now I see why the dealership has the bad reputation that it does. The communication, client service, and competency is hugely lacking. read more

Rivertown GMC - Empty tank. When I complained, they just informed me that was the only loaner available and gave me a blank stare. - Car Dealers Near Me - Columbus, Georgia

My dad had told my mom before he died to take her van to Rivertown Buick. My mom listened to my dad. She has a 2005 Buick Van only 149,000 miles on it , she is also 89 yrs old. She has taken the van over to Buick for other issues which she had to take back several times. Well this time it was the a/c . They had kept her Can for 2 weeks and finally called and said they blew up the compressor. Now let me re-say that "" they blew up the compressor "" . They call my mom and tell her it is going to cost $6,000. To repair the a/c . Oh let he back up and state they kept harassing my mom to seek her van to them .. even call her at home. My mom told them no don't fix it I'm coming to pick it up. We took the van to someone who looked at it and at no charge advised us to take it to Cool Auto on Bellwood dr. Columbus ga . She dropped it off expressed her feelings about Buick and how they had made things worse on the a/c. John at Cool auto spent over 20 hrs.. taking apart the mess that Buick made. Even stating it appeared to be deliberately damaged. He replaced broken parts that he has NEVER had to replace on any other auto.. 6 different parts had to be bought.. after all the time he spent on that van to make my mom happy , he only charged her for 5 hrs of labor.. my mom told Buick she was too old to buy a car and she was happy with her van and would never sell it to them or buy a car from them . Avoid RIVERTOWN BUICK read more

Took my vehicle in for servicing, requested a detail of my Denali. The truck was not cleaned correctly. On top of that my Emergency Credit card was stolen out of my console. I spoke to the service advisor - did not seem like the dealership cared and advised me to let the 'police' handle it. Would advise any person to find another shop to service your vehicle read more

I loved my Buick until I had to deal with Mr Gregg at the service center. In the beginning he was really great guy. He was friendly and kind. Then that all changed when I did not bank at a brick and mortar bank and use an online bank instead. I needed a "normal bank card" to rent a car that was to be covered by my warranty. When I returned to the service place he treated me poorly. Blaming me for not having the right card to get the car. I was upset I live here alone no family and friends here. The weekend was going to be here. I had not even made 6 payments on my car and my car had less than 6000 miles on it. Yet, some how this was my fault. I researched the Buick cars when I went to buy one and bought one because I was lead to believe that they were good cars with good service. Mr Gregg went as far to even tell me that I should of never bought the car from CarMax. A Buick is Buick no matter where you buy it from. Buick is a million dollar company and they promise a rental with your warranty, they should have a system in place for situations like this. a customer who lives alone in a city should not be left without a rental when they have a warranty. IT SHOULD NEVER MATTER WHERE YOU BANK THEY SHOULD KEEP THEIR PROMISES WHEN IT COMES TO THEIR WARRANTY. Mr Gregg should not be allowed to treat me in such a way over a bank card and all his coworkers were there and pretending to act like it wasn't happening. I honestly believe had I been a male I would have been treated that way. I don't play the female card either I was raised in the Army. That is literally how I felt. I WILL NEVER RECOMMEND A BUICK OR THIS SERVICE CENTER. THAT IS BECAUSE OF THE EXPERIENCE I THAT RECEIVED BY MR GREGG. read more

The service department has always been very friendly and professional. I have no complaints at all. The service is always done quickly compared to other service departments I have dealt with. Thanks for the great treatment of your service dept. provided by Mrs. Ngo. read more

Finally...The general manager made contact with myself to fix the issues. It shouldn't of came down to that. But, overall happy with him taking the time to address it, and resolve it. Thanks read more

I got my oil changed on my at time brand new AT4 Carbonpro Sierra 1500. Well it had 24606 miles on it so almost new. I was traveling to the mountains afterwards for a vacation. When i got to the blue ridge mountains my low oil pressure light comes on. I have onstar preform a diagnostics test and it comes back nothing so i just tell myself since its the first time driving in the mountains that it was from the steep inclines that i had been driving. so the next day i check the oil and it was about half a quart low so i drove to the nearest dealership and had them take a look. They performed another oil change and informed and showed me the oil that had made a huge mess that all up under the under the truck From where the last person to change the oil RIVERTOWN GMC's oil tech or whatever did not screw and tighten my oil filter properly so i was losing oil and it was spraying my undercarriage which was still nice and new!! read more

2 hour wait for a oil change, asked if I wanted tires rotated and I said yes. Make sure you put best tires on the front. When I went to check out the bill was $81.59! Should have been closer to $40! They charged me for an alignment before even asking me. Today I noticed the front tires are the worse ones! This is my last time using them. Save yourself time and money and go somewhere else. Went back to dealership today and they corrected my issues, refunded me for a tire balance and got me out quickly. Very attentive to my observations and are willing to improve. All is good now at Rivertown! read more

HORRIBLE EXPERIENCE* DONT BUY FROM HERE* GO ELSEWHERE* Ive heard of sales people being amazing before and during the time of purchase but completely turning their backs on their customers after the sale. But, never in a million years would I figure my family would have to endure such a blatant disregard for our safety from the staff here at Rivertown. I don't consider myself to have all of the riches of the world, however my family is a true treasure and my most precious possession. My retired mother (60 plus years of age) purchased a GMC Acadia Denali from this dealership and had a great experience and loves her vehicle. However, recently she had a blowout, and it was absolutely the most horrifying experience to know my mother who was heading to church was on the side of the road stranded and alone prior to us being able to get to her. Thank God she was fine and nothing serious happened and we were able to get her back up and running in no time. She reached out to Rivertown and they apologized about what happened and asked her to send them a picture of the tire. Mind you, the car only has around 35,000 miles on it and the way the tire burst, the sidewalk is completely detached from the tire. After sending them a picture of the tire the representative told my mother that she probably drove over something that busted the tire. Then told her she was driving around with a low tire pressure. Then told her she probably drove over something that made it start deflating until it couldn't take it anymore and busted. My mother stated none of those accusations were true and that she just had the vehicle fully serviced in September. The representative then told my mother that she could get her a new tire, but she'd have to pay for it. Being that I am a very protective son, i do not appreciate anyone disrespecting my mother by insulting her intelligence. I warn you tread lightly with this dealership. This is the first time anything like this has happened to my family and we were greeted with blame, pointing the finger, and all accountability on our behalf. This is the fourth vehicle my family has purchased from this dealership, however the first since they've changed management. Never again will we do business at this location and i implore you to take yours elsewhere as well. read more

Rivertown GMC - Car Dealers Near Me - Columbus, Georgia

I purchased a coil for my 2006 Cadillac SRX from another dealer (legacy Chevy Filed BBB complaint 11097001) . in less than 30 days the part failed and it was swapped out after extensive questions. 8 months later the same part failed again now they are refusing to honor 1 year warranty. i also filed complaint with GMC and they stated warranty is up to dealership but it should be covered. GMC has been attempting to contact parts department at other dealer and this one and they are not returning calls or coming to the phone as they call. Dealership states part failed because of oil. this is a sealed component and oil does not effect coil according to GMC and it should be covered. BBB report filed 11097012 read more

Run, don't walk from this dealer...Horrible customer service, service writers have attitude problems and the technicians could care less about your vehicle, (I had scratches and dirty handprints all over it). I will NEVER use them again, I'd rather push my Denali HD to Glynn Smith in Opelika. read more

I will never purchase another vehicle from Rivertown. We purchased a 2016 Yukon XL with the entertainment package. It took over 2 weeks to receive the 4 headsets and remote. The dealership did hand deliver the items. The point it the sale man told us 3 different times that the items were mailed. 3 weeks later we received a letter to pay $25.00 to do a tag transfer. The last 3 new vehicles we have purchase the dealership took care of the tag and the tag was mailed to us. We are not pleased with this dealership. read more

I brought in a 2007 Pontiac Solstice that would not turn over. Your staff diagnosed the problem along with pointing out some other issues that needed attention. I have the car back and he (the car)is running the roads again. Mike Clarke was so pleasant and extended superb customer service. The cashier was patient with me trying to get my affairs in order to pay as well. I also enjoy the complementary coffee and breakfast danish. Oh how can I forget, with all the wonderful service and morning nourishment you all throw in the POPCORN! Nice touch Rivertown! read more

I was well informed and given a loaner for recall work. Waiting area clean, free popcorn was great. They were out honey buns! Booo

My truck had the same vibration issue the whole time I had it, it was brought in on four seperate occasions and was not fixed. The last time it was brought in, it was there for ten days. That is absolutely ridiculous for a new truck to continue to have the same issue and not to be corrected. I was to say the least, very disappointed. I will not be taking any vehicle back to this service department. After doing some research of my own, I found that there is a vibration issue with these trucks. GM should have remedied this, or stopped selling them. I say all that because I am amazed that GM would even let these trucks leave the factory after driving them on the test track. read more

Appointment made in advance and arrived early, told that there was two customers ahead of me.. Presented service writer with confirmation and service to be performed, plus cost. Asked if had coupon and wanted to charge more than posted. Once again, it took over an hour for a oil change, once truck was placed in shop. Shortly before completion, was presented with $800 of unneeded services, Lastly, Again overcharged for services, as I had to fight to get the military discount and the last few service visits were less money, for same service completed. read more

Went to get my oil changed... the associate who helped us was fast and helpful. We definitely recommend going here for anything you need done on your vehicle. Fast service and stress free! read more

Made an appointment for 0930. It's an hour later and I'm STILL waiting and my truck is still sitting waiting to be serviced. What's the point in making an appointment? When asked what the hold up was, I was told that making an appointment doesn't necessarily mean you get services right away, it means you get a place in line when you pull up at 0930? (Strange, I've been to several other gmc places to get serviced and I was always served on time, minus 5-10 minutes) Hmm...makes no sense to me. I expect to wait 15, 20 minutes, but an hour after my appointment time? Ridiculous. I'd rather drive to opelika. read more