Cancel

    Search

    Rivertown Ford

    2.2 (160 reviews)
    Closed 7:30 am - 5:00 pm
    Updated 3 weeks ago

    Request a quote

    You can now request a quote from this business directly from Yelp

    Services - Rivertown Ford

    Auto diagnosis or inspection

    Auto maintenance

    Oil changes

    9 More Services

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Rivertown Ford Photos

    You might also consider

    Recommended Reviews - Rivertown Ford

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Missing lug nut
    Kevin D.

    I took my 2020 F-150 in for a routine oil change, tire rotation, and tune-up on May 13, 2023 and today(may 27th) I was working out in my garage and noticed one of my lug nuts are missing. It's not just any lug nut, it's the one that requires a special tool to remove. So there's only two people that can have that, myself and the dealership. No one has been around my property to mess with my vehicle because I have cameras and motion sensors so either the lug nut fell off after a couple days or it was deliberately left off during the tire rotation. Either way, that is very dangerous, especially driving on the highways and rugged roads in this city. This should NEVER happen. This has never happen the 20 years I've been driving cars or trucks. Imagine if my kids are in the back and The tire pops off while I'm driving. What happens next?

    F150 hybrid

    I purchased a new f150 and the salesman Leroy Cutter went above and beyond to help make it happen. His customer service exceeded my expectation. So if you are looking for a used or new vehicle visit Mr. Cutter, I'll be back to see him on my next vehicle purchase.

    Weird 3 of 6 lug nuts!!!  5 minutes after picking up my truck for an oil change and Tire Rotation

    So right now I am sitting on the side of the highway, waiting on hold. All because the Service department failed to put lug nuts back on my left rear tire! Luckily I noticed the truck was driving weird, and pulled over to only find 3 lug nuts on my tire! As I am typing this, I am still on hold! This is absolutely ridiculous. I DID bring all my vehicles to Rivertown for servicing and have bought 3 of my last vehicles from there, NEVER again! I will put 5,000 miles on my vehicle just to get the oil changed anywhere else in the Unite States of America before ever going back there!! Oh yeah still on hold, going on 30 minutes.... Don't worry Rivertown Ford I will sit on the side of the road unable to move my vehicle, be late to pick up my children. Because if your people are to busy to put my Lug Nuts on my truck, why would I think you would have time to answer the phone! So, finally got my wife to drive to the dealership while on hold. Still will never go to Rivertown Ford again. But MR. SCOTT CROMWELL THE SERVICE MANAGER WAS 100% ON TOP OF IT! WENT AND GOT THE TRUCK FROM THE SIDE OF THE ROAD, GOT A RENTAL UNTIL MY TRUCK WAS FIXED! I KNOW MR. SCOTT HAS DONE EVERYTHING HE COULD! But, Still 100% ridiculous that I was missing lug nuts!

    This is the Nitto tire I purchased.
    Jennifer K.

    The customer service I received at Ford was great. Chris and Chance were very friendly and attentive. I have a Chevrolet Camaro so tires for these cars can be a little pricey but I received a deal where I bought 3 Nitto tires and got 1 tire free. This deal saved me about $186 ($183 for the tire and $3 for the disposal fee). I was able to get 4 tires, mount and balance, and alignment for a little under $800. I was thankful Chance took the opportunity to educate me on my tire options because that saved me a lot of money as I decided not to buy BF Goodrich tires this time (which were only about $195). The service took about 1 hr and 30 mins to complete. This service was way better than the service I received at Son's Chevrolet when inquiring about the same services (Chevrolet wouldn't honor their price matching guarantee for tires). I don't have a Ford but needless to say they definitely earned my business!

    Robbie Andujar (service advisor) is THE MAN! I took my 2020 Ford F-250 Super Duty in for a premium service + Alignment & Tire Rotation. There were some issues (Ford Death Wobble) when driving down the highway. Robbie went the extra mile to make sure my truck was taken care of and even found a deeper issue - and got that fixed too! My truck drives like a dream now all thanks to Robbie being so caring and attentive. I ONLY buy cars privately and have taken my vehicles to the same person for years, now I am buying my next cars for my business from Rivertown Ford thanks to Robbie!

    See all

    Photo of Ed K.
    0
    33
    2

    12 days ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    27 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thanks for the review and we appreciate your feedback!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thank you for your kind words for our staff, we appreciate it!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J B.
    0
    3
    1

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R C.
    0
    1
    0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 3

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 1
    Love this 0
    Oh no 2

    6 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 4
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joel M.
    347
    4
    1

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thank you for the kind words. It was our pleasure!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R G.
    115
    153
    86

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - Rivertown Ford

    Review Highlights - Rivertown Ford

    My husband and I bought a car from Danny Arencibia in May 2014, and we had a great experience!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    AutoNation Honda Columbus

    AutoNation Honda Columbus

    (38 reviews)

    Brought in our 2021 Honda Odyssey Touring, that we've owned since new, for a routine oil change…read more The service was completed, or so I hope. Two weeks later I went to replace the cabin and engine air filters and noticed that the coolant was an inch below minimum. I checked the "routine service inspection" sheet and it was marked as "good". There was literally probably 5 ounces in the reservoir. This is, in fact, not good. Now I question if the entire inspection and service was a sham. To put the icing on the cake, they even tried to give me a cash offer on our vehicle by phone as I pulled out of the dealership. I'll most likely go elsewhere for service.

    Least expected to write this review as during the sales process everything was perfectly fine but…read moreafterwards is where my problems began. I purchased a 2019 Mercedes CLS53 AMG, when I saw the vehicle I asked if i could get a PPI (pre purchase inspection ) they denied it & assured me the vehicle has been through a rigorous 135 point inspection & sold it to me with a 90 day limited warranty. Since purchasing on August 27th almost 2 months ago the vehicle has been in the shop for over a month, from a coolant leak from a failed heater pipe to a turbo line leaking oil to now the oil leaking from deep within engine block from the high pressure fuel pump. (*update from when I first wrote this in my notes: Cam position sensor also leaking oil) The vehicle has over 35 hours & counting of in-shop service repairs. At the time of this review I still do not have my vehicle. Along with the vehicle being in absolute terrible mechanical shape, I paid cash for this car Aug 27th 2024 & now on Oct. 22nd still have not received the title (*update Received on 10/29/24)I reached out to my salesperson Josh multiple times to which he said he would check for me & now stopped responding to me all together. I called last Tuesday (10/15) spoke with Kevin the used car manager who said he would both check on status of my title & see if he can speak with his higher ups on if they can help me in anyway for the over $8,000 in repairs my car has succumbed to, which again is absolutely abysmal on a 2019 with only 54k miles. Kevin did not call me back on 10/15 as he said he would to update me on status of my title nor did he reach back out by that Friday 10/18 where he said he would have word from some of the higher ups on what they can do to alleviate this horrible situation. I instead called Kevin myself 10/21 hoping he would have an answer for both things but he just transferred me to someone's voicemail. I ended up speaking with someone eventually on status of my title & though it's absolutely ridiculous to have to wait 2 months for a title, Im happy someone gave me some sort of update. Now, autonation is a huge company & I was happy with their professionalism during the purchase process, however true colors always shine after the fact & that is exactly what is happening here. Usually it is the smaller lower end dealerships you have these problems with but unfortunately I and a ton of other people from these reviews have also dealt with super rough vehicles that Im not entirely sure how they get mechanically approved. I have all receipts from the repairs, little over 9 weeks of ownership & I have had the car for a total of maybe 2 weeks. Over $8,000 in repairs, was given 90 day warranty from auto-nation which of course does not cover all repairs, I have personally paid over $3,000 of the repairs from my pocket, along with towing costs when the vehicle broke down. Im sure there will be a generic comment asking me to call a GM. I did not want to write this review but their actions here have left me no choice at all.

    Rivertown GMC

    Rivertown GMC

    (46 reviews)

    I drove an hour and a half to look at a vehicle they had listed, only to find it wasn't as…read moreadvertised. The salesman then showed us another car, and after discussing the numbers, he went to speak with the manager. We were told the deal was approved and moved forward -- even test‑drove the car, and my daughter fell in love with it. After waiting about 30 minutes for paperwork, the salesman returned and said the dealership would no longer honor the numbers they had just agreed to. At that point, we walked out. This experience was disappointing, unprofessional, and a complete waste of our time. A dealership should stand behind the agreements they make. I won't be returning.

    Predatory, Disrespectful, and Dishonest…read more I went to Rivertown Buick GMC with one simple goal: buy out my lease. What should have been a straightforward transaction turned into one of the most unprofessional and predatory dealership experiences I have ever had. They tacked on thousands of dollars in unnecessary fees, inflating the cost of the vehicle to over $3,000 more than it is actually worth. Fees were added with vague explanations, and every attempt to question them was brushed off or met with attitude. The worst part was the finance office. When we clearly and politely declined extended warranties, the finance employee became hostile. He threw a pen across the table, mocked us, and said, "What, you think the car will never break down? Or you'll never need to fix it?" Once it was clear we would not buy into their extended warranty upsell and he would not earn more commission, his demeanor completely changed. He treated us like garbage, would barely look at us, and rushed through the rest of the paperwork with clear resentment. To make matters worse, Rivertown Buick GMC charged us an additional and completely unnecessary $1,158.15 in TAVT tax, despite us clearly explaining that we are a military family, and that the vehicle was already titled and registered in Florida with no plans to change that. We made this clear from the beginning. They did not care and added the tax anyway. This dealership operates on pressure, intimidation, and misinformation. Once they realize you are an informed buyer who will not fall for warranty or fee scams, their customer service disappears entirely. If you value honesty, respect, or basic professionalism, avoid Rivertown Buick GMC at all costs. Buying out a lease should not feel like a battle, and no customer deserves to be mocked or disrespected for saying no.

    Rivertown Ford - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...