It has been years since my review of Rivertown Ford and FINALLY the sudden downshifting has been acknowledged by Ford and a recall has been issued!!! I stand by my review and can truly say SHAME ON YOU RIVERTOWN FORD!!!! My truck would downshift and I almost had a head on collision - if you are traveling at 55 mph and the vehicle downshifts, you cannot complete your pass. It was terrifying when the downshifts happened. The picture shows the recall has been announced. PS-I now drive a Chevy Silverado read more

Rivertown Ford - Finally a recall for this issue - Car Dealers Near Me - Columbus, Georgia

Not sure why the reviews on here do not match the great reviews on google, but I had no issues at all at this location. They were very efficient and helpful when I showed up for a service. The inspection video was super thorough and clear on all inspection points! They also didn't try to bs me into getting any unneeded maintenance done. In and out within 45 minutes. Will definitely be returning! Thanks! read more

Very friendly service. They processed my truck the last three times exactly when it was supposed to be there. The folks are courteous and friendly at the service department. I will continue to use Rivertown for this reason. read more

I took my 2020 F-150 in for a routine oil change, tire rotation, and tune-up on May 13, 2023 and today(may 27th) I was working out in my garage and noticed one of my lug nuts are missing. It's not just any lug nut, it's the one that requires a special tool to remove. So there's only two people that can have that, myself and the dealership. No one has been around my property to mess with my vehicle because I have cameras and motion sensors so either the lug nut fell off after a couple days or it was deliberately left off during the tire rotation. Either way, that is very dangerous, especially driving on the highways and rugged roads in this city. This should NEVER happen. This has never happen the 20 years I've been driving cars or trucks. Imagine if my kids are in the back and The tire pops off while I'm driving. What happens next? read more

Rivertown Ford - Missing lug nut - Car Dealers Near Me - Columbus, Georgia

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Joe Willie, the Acquisition Manager with Rivertown Ford, contacted me through Facebook marketplace and told me that he would pay 31k that day for my truck. I told him that as I was trying to buy my first house for my girlfriend and baby, I would take that (under 3k what I was asking for) to get my DTI down. He had me fill all the paperwork out (which I had to do while at work) and told me they would call to schedule a pickup. Once a pickup was scheduled, I took off and traveled 5 hours home (as I work out of town) to fill out the last signatures. Even sent me a picture of a check. Once the delivery folks arrived, they looked at the truck and said they would have to pass due to there being more damage than what they thought. This is after I paid $3k+ to pay down the loan to what they needed it. That was $3k I chose to scoot by without in order to better provide for my daughter in the long run, and $3k I could've used to make repairs to my vehicle. The pictures on Marketplace showed the damage and if asked I would have been more than willing to send more detailed pictures. I feel like I was completely led on and this was a very unproffessional way to go about this transaction. This experience was awful and I can guarentee Rivertown Ford will never get me or my family's business for as long as I live. read more

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My experience with Rivertown Ford and their lack of customer service has been terrible. I dropped my car off 4 days ago because the car is draining battery after battery. They called today to tell me that they cannot troubleshoot the car with the current battery and that I will need to pick it up, put a new battery in and bring it back. FOUR days after I dropped my car off. The lack of empathy and most of all knowledge is astounding. read more

I purchased a new f150 and the salesman Leroy Cutter went above and beyond to help make it happen. His customer service exceeded my expectation. So if you are looking for a used or new vehicle visit Mr. Cutter, I'll be back to see him on my next vehicle purchase. read more

Rivertown Ford - F150 hybrid - Car Dealers Near Me - Columbus, Georgia

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Probably not the best place to buy a used vehicle, they don't seem to inspect vehicles before putting them on the lot. Make sure to take it to your own mechanic before purchasing. read more

Love my Ford Escape! The service and assistance from Robbie at Rivertown Ford, in Columbus, GA, with the help of Corri Embry from Ford Corporate, has been extraordinary! The dealership worked so seamlessly with the corporate office, they were able to handle any requests or concerns with ease! None of this would have been possible without the care, guidance, and assistance of Corri Embry. Both Corri and Robbie made sure that everything flowed smoothly, and that I was back in my Ford as soon as possible. A BIG thank you to both Corri Embry & to Robbie, and all of the folks at Ford! read more

My son Todd, asked me to post this for him. His salesperson was Wanda Morris. She showed him exactly what he was looking for. She could not have been more helpful. He decided to purchase the truck she showed him. The transaction was very smooth and he was treated fairly and with the utmost respect. After notifying her of a couple of small issues with the truck, she got right on it had them taken care of with no expense to him. She even followed up later to be sure all issues had been taken care of. We highly recommend her and Rivertown Ford if you are looking to purchase a vehicle. read more

Outstanding professional service. Mr. Assad Lowe, our salesman ensured that my husband and I selected a vehicle we wanted. He explained to us about our Bronco's features, including different prices on each vehicle questions. He explained that Ford dealership has a better price, and a great financial service. I will recommend Rivertown Ford to all my friends. read more

I had to report this dealership to the state of Georgia and Ford corporate to get any progress with my situation. They do not answer phone calls or respond to emails. Ford Corporate forced Rivertown to purchase the vehicle back from me. The "owner" called me and stated that the loan is paid in full and I am not at fault for any further charges. Skye is now demanding I make payments in excess of $1,000, but will not even say what the actual amount is. He is now going as far of accusing me of things that I never did. I have the phone call recorded where I was informed I do not owe any money at all. Georgia is a single party consent state, so I am well within my rights to record any conversation without informing or getting consent from the person being recorded. They took the vehicle back, yet are refusing to reimburse me for the down payment made. Buyer beware, do not give these criminals your business. read more

I recently had a poor experience at Rivertown Ford. I had an appointment at 9:00 AM for an oil change and tire rotation. I also had a problem with a a trim piece on my roof. By 5:30, I received no phone calls, emails, or texts. I called. My service advisor had gone home already. Another service advisor told me my truck was ready. He didn't know anything about my roof trim. I was advised to take my truck to a glass shop to fix the roof trim because the back window needed to remove the back window. I had to pick it up the following day. I have a premium level maintenance package AND a premium level extended warranty. I needed an air filter which the maintenance package would not cover AND the warranty would not cover the trim panel on my roof. This is an abject failure on the part of the dealer and Ford Motor company. read more

Terrible Experience! I went to look at this 2013 Audi S4 and was told it drove smooth perfectly fine with no issues. The CARFAX also had a good history so I thought it was going to be a great deal as it was priced very reasonably. I ended up traveling all the way from Atlanta over 150 miles in an Uber only to find out it had a bad transmission. This was not brought to light at all. Upon test driving the car there was slippage and very substantial power loss. The engine light was not on but the "transmission overheating" light kept popping up when accelerating and there was instant power loss. They acted as though they knew nothing about it... but the transmission light popped up 3 times in the space of 10 minutes me driving it, just didn't weigh up! To make matters worse there was some complications with my finance paperwork but I was not told there was a change in the APR rate originally quoted and the down payment amount had also changed, which I would have been okay with if mentioned promptly. Do business here at your own risk, personally one of the worst experiences I've had at any dealer. read more

Lacey Dawson is the best! Dealing with a fleet of trucks that run all day when I need something fixed she is on top of it and has me in and out quickly, also she stays in communication with me on progress! Thanks Lacey for your continued great service we will see you soon! read more

I rated the service that I experienced a top score because from the minute that I approached the receptionist at the front door to the well-wishing goodbye from service advisor Mackenzie G, I was treated like a hometown best friend. Mackenzie demonstrated a thorough understanding of my truck's mechanical needs and was clear, upfront, (and showed empathy for my situation) when she communicated the process of repair from diagnostics to restoration. She was faithful to update the progress and very cordial when I requested a change to the original plan. My only disappointment has nothing to do with Rivertown Ford Dealership. Rather it is with how the truck is designed. As a backyard mechanic I would have saved some money by doing some of the work myself except that the engineers who designed the power train didn't seem to give much thought about the struggle to repair that causes the greatest cost to be in labor because to even get close to the faulty part requires Chess-game like maneuvers. But I will say that the service department overcame the challenge very well. In the end I am happy that my truck is running like new. I have confidence that it will serve me well for many years to come. read more

I had my Explorer serviced on 1/16/24. The service I got was top notch from the moment I pulled into the service area. My service advisor Alexia Grier was very friendly and professional. She even saved me some money by making a suggestion on what oil to use. I am new to the Columbus area and, I almost didn't come here because of all of the negative reviews on this site. However, I thought I'd give them a chance. I wasn't disappointed. Service was great, waiting area was very comfortable. Definitely will come here again. read more

I wouldn't suggest anyone bring their vehicle here for service at all!!!! I usually take my truck to get serviced at different Ford Dealerships... since I travel a lot! But this location in particular gave me the hardest time. ( I don't need a hard time because I'm already disabled and fighting for my life) I set an appointment to get my truck serviced for a alignment. I received a follow up call to confirm. The next day, when it was time to take my truck in, I walked in and was not greeted when I walked in . That was kinda odd to me but business is different. But after standing there awkwardly for about 7 mins or so, someone came to finally help me.(Makenzie Once Makenzie came to help me, she had informed me that my recently confirmed reservation for my truck was now canceled... (Okay that's strike 1) She then said she would be able to wiggle me in for that day (11am was my appointment and now I don't know what time my truck will be seen, but I have to trust I will get my truck seen at some point that day.) That day I kept getting text that said my appointment was canceled. So I called, I was told it was a glitch and Makenzie would send me a text to tell me my truck it ready. (She did) They sent me a ride to pick me up from my home so I could get my truck (3pm) I walked in and No one went over anything... they simply told me to pay and sent me out the side door to where my truck was (still with the plastic on the seat) and no one drove it to the bay/drop off area and did a walkthrough with me... They just assured me my truck was finished and it also went through an inspection. (I have the proof of that) That's was strange to me as well because every dealership I've been to usually has your car in the bay/drop off area or pull it around to you and they do a walk through to talk about what was done or etc. (or simply just have it in the bay/ drop off area, not just send a link and show you what's all going on. Also after a alignment, some dealerships drive the car to make sure it's okay..NOPE! NONE OF THIS!!! So fast forward to the next day, less than 24 hours of me having my car returned, it breaks down 5miles from my house..... One wheel goes left and the other goes right.. almost causing me a life threatening accident. Now me and my family needs therapy. I call them and tell them what's going on and they ask to get the truck towed to Rivertown. I recorded and took pics of everything before my truck was towed and while it was on the tow truck. But when it got to the shop, i was told it needed a lot of work done. And it had other issues that wasn't there when I took pics and videos when it was getting lifted to be on the tow truck. (Strange! And I'm at strike 3) It's now Sunday and I have to wait until Monday for an update.. ALSO THIS PLACE DOES NOT GIVE COURTESY CARS... -*****UPDATE: MONDAY..... So it is very hard to get in contact with anyone. You leave voicemails and call but no one will answer. It wasn't until I called the Ford complaints line that they answered for Ford, than turned around (less than 5 mins.) and called me and said I had to pay for the repairs ... (almost 3,00.00) I explained to them that I didn't cause the damages, and that the tow company they called/provided , caused damages on top of the misalignment they preformed on my truck. They said maybe the tow truck did it or some of the damages. I called the tow truck company and they explained to me that someone at Rivertown told them the wrong information about the damages. ****TUESDAY So on the drive to school I went up to the dealership and asked to gain access to my truck... and what do you know.... The part that they told me was broken, was actually sitting in my front seat not broken...The way they explained how this part was broken is in fact not... so many lies....(have pics as well) Wednesday :Turns out, My truck had a recall on the parts that was broken! But no one look to check the codes. We was told by Ford Customer Relations to take the codes and the print out up to the dealership so they can fix the parts that's was broken. Everything was covered under a warranty recall. We had Ford on the phone so they could talk to the service advisor Makenzie. She said the codes didn't pop up, but they never checked because the truck was dead. Nevertheless they still had the go ahead to do the repairs and still refuse. So Makenzie told Robbie in the back office and Robbie asked us to come to his office. When we got inside of his office, he immediately asked yelling WHAT DO YOU WANT! We told him we had the codes to fix the truck and we had Ford on the phone to explain the codes. And we wanted our truck fix He became a bit more upset and yelled "NOT GONE HAPPEN" We asked why. He went on to say we are asking to many questions and he was upset we talked to the owner. He asked us if we was broke. And told us to get out his office and get our "fucking tuck off his lot" ! Robbie called us a racial slur and customers heard it. read more

HORRIBLE!!! I'm absolutely disgusted by the experience at this dealership! Sold my 80 year old dad an absolute piece of JUNK! Car had to be towed 4 times with promises of "making it right." Did absolutely nothing to correct the despicable customer service. Completely took advantage of my elderly dad. Knowingly charged him 3x the Kelly Blue book value and did NOT keep their "promise" to make the situation "right." I would use extreme caution if even considering walking onto this lot! HORRIBLE EXPERIENCE!!!!! read more

So right now I am sitting on the side of the highway, waiting on hold. All because the Service department failed to put lug nuts back on my left rear tire! Luckily I noticed the truck was driving weird, and pulled over to only find 3 lug nuts on my tire! As I am typing this, I am still on hold! This is absolutely ridiculous. I DID bring all my vehicles to Rivertown for servicing and have bought 3 of my last vehicles from there, NEVER again! I will put 5,000 miles on my vehicle just to get the oil changed anywhere else in the Unite States of America before ever going back there!! Oh yeah still on hold, going on 30 minutes.... Don't worry Rivertown Ford I will sit on the side of the road unable to move my vehicle, be late to pick up my children. Because if your people are to busy to put my Lug Nuts on my truck, why would I think you would have time to answer the phone! So, finally got my wife to drive to the dealership while on hold. Still will never go to Rivertown Ford again. But MR. SCOTT CROMWELL THE SERVICE MANAGER WAS 100% ON TOP OF IT! WENT AND GOT THE TRUCK FROM THE SIDE OF THE ROAD, GOT A RENTAL UNTIL MY TRUCK WAS FIXED! I KNOW MR. SCOTT HAS DONE EVERYTHING HE COULD! But, Still 100% ridiculous that I was missing lug nuts! read more

Rivertown Ford - Weird 3 of 6 lug nuts!!! 5 minutes after picking up my truck for an oil change and Tire Rotation - Car Dealers Near Me - Columbus, Georgia

The customer service I received at Ford was great. Chris and Chance were very friendly and attentive. I have a Chevrolet Camaro so tires for these cars can be a little pricey but I received a deal where I bought 3 Nitto tires and got 1 tire free. This deal saved me about $186 ($183 for the tire and $3 for the disposal fee). I was able to get 4 tires, mount and balance, and alignment for a little under $800. I was thankful Chance took the opportunity to educate me on my tire options because that saved me a lot of money as I decided not to buy BF Goodrich tires this time (which were only about $195). The service took about 1 hr and 30 mins to complete. This service was way better than the service I received at Son's Chevrolet when inquiring about the same services (Chevrolet wouldn't honor their price matching guarantee for tires). I don't have a Ford but needless to say they definitely earned my business! read more

Rivertown Ford - This is the Nitto tire I purchased. - Car Dealers Near Me - Columbus, Georgia

Robbie Andujar (service advisor) is THE MAN! I took my 2020 Ford F-250 Super Duty in for a premium service + Alignment & Tire Rotation. There were some issues (Ford Death Wobble) when driving down the highway. Robbie went the extra mile to make sure my truck was taken care of and even found a deeper issue - and got that fixed too! My truck drives like a dream now all thanks to Robbie being so caring and attentive. I ONLY buy cars privately and have taken my vehicles to the same person for years, now I am buying my next cars for my business from Rivertown Ford thanks to Robbie! read more

Rivertown Ford - Car Dealers Near Me - Columbus, Georgia

I had new tires, brakes, and rotors resurfaced in September 2023. I had to return immediately because of a squealing sound. They informed me that now a new caliper was needed along with $400. I went to another shop and found out you must replace both calipers not one. I had the work done for half Rivertown's price. This past week I had to replace rotors and another set of brake pads on my car. Rivertown should have replaced the rotors instead of resurfacing the old ones. I had only chosen to use the dealer for service and repairs but unfortunately their dishonest business practices have caused me to lose all confidence with them. read more

Sunbelt Ford & Lincoln of Albany replaced the front collision sensor. It did take 2 weeks for the part to come, but they told me right away. Unlike Rivertown who took 2 hours to find my vehicle after being there for 6 days. This was even after having correspondence with the General Manager. read more

I bought a used 2013 Mazda3 for my 16 year old son from Rivertown Ford, and I had a positive experience in doing so. I actually found the car online, and was able to put down a $500 deposit to hold the vehicle for 6 days, which they did honor. Once I arrived at this dealership, they let me take the car on a long test drive by myself. The car was in good used condition, and it did not smell like smoke, which was a huge plus! The entire process went smoothly: I was already approved for a loan through Bank of America before I even arrived at this dealership, which saved me lots of time. Neither the salesman nor the finance guy pressured me one bit into purchasing additional add on packages etc. The price advertised online was the price I paid (plus the tag/title fee & taxes); they DO NOT charge a bogus "prep fee" like some greedy dealerships do. After they filled up the tank of gas for me, I drove home in the car. Word of caution-- ask questions about the car before you decide to go see it... the photos online are somewhat deceiving (the photos online did not show the large rust spots on the roof nor the chips in the windshield that were very noticeable upon my own inspection in person). I ended up having to replace the windshield within days of bringing the car home. The car battery also died within the first month of purchasing, which was a headache to deal with! And be aware that the county this dealership is in DOES NOT require vehicles to pass an annual emission test in order to get a tag... so if you live in a county that does, I highly advise you to get an emission test done on the car prior to purchasing. Overall, I had a great used car buying experience at Rivertown Ford. A special thank you Derrick (salesman) and Steve (finance) for your outstanding service! read more

Rivertown Ford - Car Dealers Near Me - Columbus, Georgia

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Their service department was not honest with me. First, I was having transmission issues. They "checked" it and told me they needed to charge me a $750 Diagnostic Fee to see if the Valve Body was good and most likely would need a new transmission, at a cost of approximately $6000. I took the truck to another local mechanic. He checked the fluid level and found it 4 quarts low, due to a small leak in the seal. He replaced the seal, changed the fluid and filters, at a cost of about $300 and it has not been a problem since! The Ford service department told me that they did not think it was necessary to check the fluid level because of a "code" that showed up on their equipment. read more

I bought a truck for 44k and had issues in 2 day brought it back a week has passed and i still can't get clear answer when i will get it back . I was sold this truck with illegal tint covering the whole front window was told it was fine the Harris County sheriffs department didn't think it was fine i had warnings lights come up and was told the truck had issues and needed to be worked on , everyday i call to check and get a new excuse. I don't want anyone to have to go thru this, buying a new vehicle should be a good experience this has been horrible and i got a feeling its just beginning . read more

I'd give negative stars if I could. GM - Brad Williams is disrespectful and unbothered. I brought my brand new vehicle in *again* for warranty service (first issues appeared the day after I bought it with a mere 200 miles on the dash), I was told my car can't be fixed, and that i have to turn off all my safety features each time I get behind the wheel, and I can't use my remote start or any of the nicities I paid for until they can get an update for my car which in their best guess will be mid summer 2024! He also refused to put me in a rental car knowing the defect on my brand new 2024 vehicle is a huge safety issue and he even made crude jokes about my shaky video documentation I provided capturing some of my car's electrical defects as I'm driving 70mph on the highway (video is shaky because I'm scared to death to drive my own car!). I even tried to trade my vehicle in since there is no fix, they refused to offer me a rental, and I was simply terrified to drive my car again. But Mr. Williams wouldn't even offer me a price for my vehicle I purchased brand new from his dealership 7 weeks prior until I showed him my 30 day payoff to which he offered me even less than (keep in mind I put down $10,000 at signing). He offered me a total of $13,000 less for my vehicle than what I just paid for it less than 2 months ago, and also marked up his USED 2022 vehicle I was looking at trading for to over $3,000 over the original sticker MSRP. He also laughed and winked at me when I told him I don't care if my car kills me, because Ford will be paying my family for it, but if my children are in the car with me and are killed too, I will come back from the dead and make sure heads roll. Point blank I was sold a lemon instead of my dream car, and not even the GM can be bothered to right what's been wronged or at least regard the safety of my family over trying to make a quick $20,000 off of my misfortune of buying a defective brand new vehicle from his dealership less than 2 months ago. read more

Rivertown Ford - Car Dealers Near Me - Columbus, Georgia

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Clay and his team were a pleasure to work with. I purchased a CPO Mustang site unseen. I am in Florida and couldn't make the trip to see the car. Norma was my sales person and she provided me with as many pictures as I asked for, down to the smallest detail. Steve took care of my financing needs and the whole team provided me with first class service. Norma even stayed after hours to wait for my transporter to pickup the car for the trip to Florida. I have purchased many vehicles and this was by far in the top two of my best experiences to date. I highly recommend the team at Rivertown Ford, buy with confidence. read more

Rivertown Ford - Car Dealers Near Me - Columbus, Georgia

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My bf took his car here to get fixed June 6th after it broke down on his drive to florida. It's July 26th and they still haven't done anything to fix it. He tried getting it towed to a different place so someone can actually get him is car back, they wouldn't let him tow it away. They blocked his and his moms number so he couldn't contact them. He has been calling them on other peoples phones to contact them. He has a warranty for something like this and they keep trying to find reasons for him to pay out of pocket. If I could give this place -5 stars I really would because this is just absolutely absurd. If there's a problem with your car/truck you're better off watching a YouTube video and learning how to do it yourself. read more

Our truck was taken in 3 different times for the same problem that still has not been touched. The first time it was dropped off the service tech canceled the day it was supposed to be fixed and scheduled it a week later, dropped off the second time. We were offered and taken to a rental place but denied by them because river town did did not pay their bills basically, and now that it was dropped off a 3rd time They told me it's going to be a 2 day job to rip apart the dash and replace an actuator. 2 days And last but not least the were going to get me a ride home but had to wait because it exceeded the amount they have with Lyft. This place pissed me off so much. I felt the toilets didn't deserve to see my ass. read more

I spoke with the service manager, Scott in reference to my daughters car. The service manager is the rudest person I have ever spoken to. He belittled me on the call as if my military training in Mechanics was useless. He asked me how many Ford transmissions I had broken down and even went as far as to say that I thought a service bulletin was my "fix all". He said that he would trust his mechanic over a person with no equipment and no training," referring to me. He is extremely rude. Once he said "Thank you for knowing what transmission programming is'" I opened my laptop and started recording. read more

This is the worst place to do business, I downloaded yelp to make this so you can grasp how bad they are. They cannot and will not do anything correctly. This dealership needs to be closed or hire some people that actually do their jobs. I won't even purchase a pencil from here. 0 STARS You can't find my name in the system because they spelled it wrong- nothing right read more

Scheduled my car to get a recall looked at, and dropped the car off the night before, in order to (hopefully) have it worked on at 8am like the appointment was scheduled. Received no phone calls, so I called at noon to check up on it, no information. Next, I called again close to closing time, and the service person said "I have no information on it at this moment." Stopped in right as they were closing to find out it wasn't even looked at. They didn't even know if the recall was necessary or not. Absolute waste of time, and now I have to get my car checked out at my local Ford location (I'm from New Orleans!) instead. 0/10 would recommend, just go to another location. read more

This is an update to a review I wrote in 2014. With the renovations complete, the interior of this dealership is very nice. They have a good number of amenities for people in the waiting lobby such as food, coffee, water, tv and couches. I came here to get my truck serviced for a recall and again had a good experience - both with the staff and the low price I paid for the service. The wait was somewhat long - about 90 minutes - but nothing too terrible. Again, while my review has stayed the same, it's good to know that the service here is still good. I know a lot of people haven't had great experiences at Rivertown but mine was pretty darn good. I may be an outlier, but I'm a loyal customer right now. I'll definitely continue to take my truck here to get serviced. read more

I would recommend never buying a used vehicle from this dealership. Whatever inspection they claim to execute prior to selling a used vehicle has to be equivalent to a once over by a blind mechanic. Which is why they push the extended warranty. I should've realized if they couldn't replace a $50 piece of broken trim what else did they ignore. read more

With an appointment, it took over 2 1/2 hours for an oil change and tire rotation. Just letting people know so they can plan accordingly. Staff was nice. So that part is good. read more

The team at Rivertown Ford are committed to making sure the buyer drives off the lot with the vehicle that is both, right for their family situation and that satisfies their want list! My wife and I went in thinking we wanted one thing but ended up getting something better. Thank you for your patience as we made up our minds on our must haves and for your willingness to show us our options, so that we were truly satisfied with our purchase! We are repeat customers and will definitely be driving back down from NC to buy from y'all gain in the future! Thank you for a great buying experience! read more

Rivertown Ford - 2020 Ford Explorer XLT (and the salesman's finger tip) - Car Dealers Near Me - Columbus, Georgia

ZERO STARS! Stay away from this place. I went through the process of purchasing a used car off of them and it was awful. I was told a price on the car and I informed I would be coming that evening to check it out. I get to Rivertown Ford and they "can't find the key and can do nothing for me til tomorrow". My total drive time there and back home was 3 hours. The following day, they raised the price of the vehicle by nearly 3k. Frankie, the "sales manager" says he won't honor the previous offer as it "was an error". I was given the price over the phone and online but they refused to honor their word. Well, several hours pass and all of a sudden we can go back to the original offered price again. The email I received stated "doc fee is included in sales price". But guess what Frankie does? He adds a $999.00 doc fee extra instead of including it in the sales price as it was told he would do. I have the original email in which he states this and will keep it for anyone wanting to see just how bad this dealership is. I have never experienced a business so unprofessional, unethical, unreliable and unfair. If you're think of going there DONT! read more

The service department is horrendous. They schedule an appointment then state they can't see you when you arrive due to being backlogged. Rescheduled for the following day. Before giving them my vehicle, I was clear to the service department rep. that I needed my vehicle returned to me before the close of business. It was going in for an initial diagnostic for a check engine light. While we were checking in, three recalls were addressed. They had my vehicle since 0920am and I did not hear from them until the close of business. I was livid. I asked them what they found out pertaining to my light, she stated that the engine light was on and they needed to run a full diagnostic and it would be $153.20. I knew the check engine light was on, and it made no sense to me why I'd bring it in to have them just look at the light and tell me that "yep, the check engine light is on". She had no other information. I told the rep to send the courtesy Lyft because I'm picking up my vehicle. She said my vehicle wasn't ready because one of the recalls needed to cure for a few more hours. Again, this was negligent, as I reiterated that this vehicle needed to be completed BEFORE closing. She spoke to the mechanic and said she'd leave the keys at the front sales desk. I went to pick up my vehicle arrived at 6:34pm and I asked to speak to the manager. The service manager and general manager were gone. The sales manager took down notes and apologized, offered to fill my tank up with gas when I returned and he will have the service manager contact me. The next day I receive NO call from anyone at FORD. At around 2:30pm I received an email with a more detailed report of the initial codes they read. Over 24hours later!!!! Lastly, They wanted me to pay the diagnostic fee to get more detailed information. This company/department is a joke! I called around and for a full diagnostic it's less than $99 at other well reputable places. I'd highly suggest looking around before getting any work done at this dealership. This is not how you do and keep business. This is complete unprofessionalism. I'm disgusted with the service and management at this facility. It was a waste of my time, energy and money to even interact with this company. I will not recommend them nor will I advocate for Ford any longer. read more