I was an extremely upset customer however. Becky in the service department and the service manager saved a customer for their company Great job! read more

I went in months ago with an appointment for a recall on my vehicle. They took my vehicle for over a hour before informing me that they didn't have the part and said they pull reach out within the next week when they received it but never did. read more

Thank you to John Capps and his Sons staff. Bought my wife a new 2025 XT4. Byron not only helped us through the process he was amazing. Words will not be able to describe how grateful we at to him and the whole staff. Bryon helped my wife feel comfortable. He took his time to answer all our questions, he even sent us a video of the car before we arrived. Just amazing all the way around. The car btw amazing . If you are even remotely interested in purchasing a new or used vehicle check out Sons and make sure to ask for Byron. read more

Sons Chevrolet Cadillac - Auto Repair Near Me - Columbus, Georgia

Response to Sons. Below is an email I sent to your sales team. I spent almost a week of trying to tell someone that I will buy the car for the price they set; "I have been trying to tell anyone who will listen that I am ready to buy C6387 at the price you sent me. I have used several different channels of communication and all have been unanswered. If you were looking for an apology and upgrade for the 1 star review, I had that planned for after everything was finalized. However, the unprofessionalism being displayed by management by refusing the sales team to communicate with me reflects the exact behavior I documented in the review. The past 6 days has been no better than the first 11 days. I have it well documented as well for use in a future review(if need). If this is something you are willing to rectify and put behind us and make a sale, let me know." I couldn't be any more clear and yet NOBODY would respond. If you would like to discuss this further, you can reach out to me at your earliest convenience. I would to take this opportunity to thank management at Sons Cadillac for starving their sales team. Their unprofessionalism towards this deal allowed me to expand my search and find a CT5-V for less than the CT4-V I was trying to purchase. Not only did I find a better car, the dealership I worked with did not play games and came to an agreeable selling price within hours and not 11 days. The dealership I worked with lowered my OTD price by almost 5k. They had no problems at all with removing their dealer fluff and reduced costs to make up for other fees. Their almost 10% discount actually made a difference. They are a true example of a motivated sales team - nothing like my Sons Cadillac experience. 3 weeks later and the car is still listed for sale on their lot. read more

It took over 2 hours to complete an oil change that was scheduled and I was first in line.

I wanted to do everything online and, on the phone, so I tried to order the car directly from the GM - Cadillac site. They recommended that I reach out to 4 dealerships that had a similar car of the one I build. Sons of Chevrolet Cadillac was the closest one from Atlanta, where I live. I sent them an e-mail straight from the Cadillac site and one of the salespersons contacted me the very next day. His name is Keith. He was easy to work with; just a very personable person. I ended up purchasing a 2024 Cadillac XT4 Sport. I've always purchased new cars and I've owned 6 so far. This was my very first American car. The previous 5 have been 2 Toyotas, 2 Hondas, and 1 Acura. So, the car was delivered to me on December 30th of 2023. Upon inspecting it, I found 2 scratches (1 was over 3 inches). We called the dealership and Keith told me they would have it fixed. I know, I should have gotten something in writing. My defense is that the entire process so far was seamless, and Keith came across so trustworthy, that I felt I could trust him. Feel free to call me stupid, like my co-workers! I want to warn people not do business with these dishonest people. They have managed to ruin the joy of the purchase. I will be warning people on every site that I can leave a review on this dealership. This will by my 1st of many reviews. If I can save 1 person from their dishonesty, then I will chuck this down as lesson learn. read more

It's been 2 hours and my wife is still sitting at the dealership for an oil change and filter replacement. She is accompanied with 3-4 other people that have also been there for over 2hrs. How can a Jiffy Lube do this exact same job in 20mins (at the worst one you'll go to and on a bad day), but a Chevy Dealership's service department can't do it in 2hrs. Just moved here and can tell you I won't be coming back. read more

WAYNE TRUITT IS A LIAR! I inquired about a 2016 Chevy Malibu that was listed at $9,500. I told him this was the only vehicle I was interested in and not to mention another car to me; I know how desperate car salesmen are. I called him to tell him I was on my way when he said, "do not come; the car is being serviced." I told him I would wait until the car is out of service. He texted me about a $20,000 Malibu and I told him not to bother with me. After a week, I went into the dealership and Oneida did not know where the car was. How do you lose a 4000 lb car? They are known for posting cars that does NOT exist. Crooks, liars and conniving business. Go elsewhere!! read more

Sons Chevrolet Cadillac - 2016 Chevy Malibu that does not exist. - Auto Repair Near Me - Columbus, Georgia

I typically do not write reviews but wow. The worst customer service I have ever experienced. Don't bother scheduling a service appointment, apparently that's only an appointment to talk to the front desk girls who are rude and completely useless. I explained the issue with my car and they said "we can't do anything for that" (it's a big clunking noise). They offered no other help and didn't get a tech or manager to give me any advice either. They told me it would be hours before I could get a tech to even look at it because they were "backed up". If somewhere is unable to honor an appointment time, there should be a courtesy call BEFORE I get there to let me know so that I don't waste my time. read more

I had an outstanding experience. I not only buy from SONS Chevrolet Cadillac, I do all my service there as well. No one was pushy. They are very knowledgeable and make you feel like family. read more

After numerous unpleasant encounters, I do not recommend getting your vehicle serviced at Son's. They are not trustworthy of your time, money, or business. Listed below are just a few of my experiences. Some, the same day. I wish I would've posted these sooner, as it may have helped others avoid this dealership. 1. I have been overcharged on at least one bill. Please always check your itemized invoices. I did not notice until I got home, and had to call them back to address it. See 2. 2. I was ensured by my advisor this day, a female staff member, that a brand new tire was put on my vehicle and was even told where it was placed. Got a call back from her later that they did not even put it on. I had to go back again for them to correct the mistake after already spending a great amount of time and money (thinking that they were completing everything I scheduled service for). I was compensated $30 off my next oil change. See 5. 3. I inquired about a tire and ordered one. Then, I was told the tire would be here by a specific date. That day came, I was told the next day. That day came, I was told the following week. I asked them to cancel the order. 4. I wanted to order a replacement part for my vehicle from wear and tear over the years. The customer service during this was awful from both parts and service department. It seemed as though neither wanted to deal with me as they were transferring me back and forth over the phone. So much so, I decided to take my vehicle to Glynn Smith. They helped me swiftly with no issues. The only downside is that they are about 45m away from Columbus. 5. I scheduled an oil change and got a notification about recommended additional services. Tire, brake pad, lug nut. Declined for this visit, but a few weeks later called to set up an appointment for the tire. I decided to go ahead and order 3 since it was about time for the others as well. Because of my history, I made sure to verify that the tires would be there the next day, Thursday. (I was persuaded by John, my most recent advisor, to "bring my vehicle on Thursday because they work with half their men on Saturdays. We can get you a ride to work with our shuttle service", see 6). I was ensured tires would be there the following day and the appointment was set for 8am. When I got there, I informed them to contact me if my car was done before 5pm, because surely it does not take all day to put on 3 tires and a few lug nuts. While I was there I overheard staff in the back say "I'm trying to make you as much money as I can!" to another. By 3:30 I decided to call to get a status update. I was informed at that time that the "wrong tires were ordered, but we have some on hand and we're trying to get them put on as soon as possible." By the time my vehicle is done... around 4:15pm, I get another notification about recommended additional services. Shocking. My advisor's attempt to getting me prompt service was counter productive. After the shuttle ride, I did not get back to the dealership to get my vehicle back until after 5:30pm. 6. The guy that shuttled me to work was very pleasant. I felt like I was in good hands as this was my first time using this service. The guy that picked me up from work was unprofessional. The shuttle vehicle should be equipped with GPS and hands free capability so the driver isn't constantly distracted by inputting addresses in his phone or stopping in the middle of the road to do so. Safety should be top priority. I had to assist staff with finding a location for another customer to be picked up. Excessive profanity is not ok, especially when staff thinks they can be relaxed with certain customers. read more

Randi B. has had zero contact with me while my vehicle was in for repair. I was told when I called on Monday 19th that my parts were in and my repair would take ONE DAY. I dropped my car off Tuesday around 9:30 AM and no one contacted me that day. I called later in the day to ask the status and was told "Randi is at lunch she will call you back when she returns." I did not get a call back Tuesday to tell me the delay. I called Wednesday around noon and was told the same thing. Randi is at lunch she will call you back. I called AGAIN on Wednesday at 2pm and apparently Randi must get a 2 hour lunch break because she was still at lunch at 2 pm. It was not until Thursday did I get any type of contact from someone at Sons. I did not get a call as I had requested more than once. I got a text message from some automated service saying my car would be ready to pick up Friday at 4 pm. I was informed via this automated text service there was a delay getting my parts even though on Monday I was told the parts are already in. I called just now at 3 pm to ask if my car would be ready as expected from the automated system quoting 4 pm pickup time. I was told NO it will in fact NOT be ready. I asked why I was not given a call or update when my car would not be ready at the stated pickup time and was told "You estimator Randi is not here today" SO essentially no one looked at my repair at all today to check on it and since Randi was out and did not tell me ahead of time the delay I will now be without my vehicle for an entire WEEK when I was told a simple one day repair. If it was going to take longer than one day I would like to know so I could have arranged a rental car instead of being jerked around all week without answers by your staff. read more

This was the worst dealership experience I've ever had. My husband and I drove 6 hours, AFTER asking the sales rep if the car had anything at all wrong with it. We were told that the car was 100% perfect before we drove and purchased a hotel room. After getting there, we realized that it had body lines that didn't match up. Then after driving it, realized that it had major front end damage that caused it to drive terribly. After confronting them, they told us that it's just a wheel alignment, until we asked for the CARFAX and noticed TWO accidents including front end damage. They continued to try and explain that it happened from a test drive where the customer went off roaring a hit a hard bump. So he knew about all the issues and decided not to tell us... I hate that we drove 6 HOURS and purchased a hotel room, all on the word of this guy that the car was pristine... I would advise never buying a car from this sketchy dealership... read more

I was treated very poorly here. They have had the same group of leftover 2019 Colorado W/T (the lowest trim level) and they haven't gotten back to me. I called them. Still nothing. Wrote bad review on Facebook. Still nothing. If after this review you still decide to try them, I hope they treat you better. *Update* I was contacted yesterday by the Internet Sales Manager. read more

I take it back , updated my , I just learned my repair wasn't sent in and after 45 days 8 called the GM Corp. And learned they had to put in a new case because they didnot get the paperwork from. The deerskin, had tobpay out of pocket, anyway the first review was for another repair, but go figure...it has been about 3 months now to resolve my warranty and learned nothing g has been done , is it because I payed for it out of pocket and oh well they donot care antmore????? read more

I've been looking for a new car for 2 months. I came to Son's Chevrolet and found several cars that I was interested in. Wayne was very patient with me. I actually drove 5 different vehicles. I decided on a 2019 Nissan. Wayne never pressured me. I had to work for the next two days during that period They got my paperwork done and I returned on Wednesday. My time in the dealership was minimal .I returned and signed paperwork. There is a new general manager who in my opinion is perfect for working with the public. Billy Mreir. He was easy to talk to. He had MY interest in mind! I received a fantastic deal. I can't recommend Son's Chevrolet any higher! To all my patients in the Columbus and Atlanta area, if you're looking for a new car it's worth it to stop in and look around. You won't be sorry. Ask for Wayne and make sure to introduce yourself to Mr. Billy. read more

Roger is one of the service department managers at Sons Chevrolet, and the biggest problem within that department. So incompetent/unprofessional that when I told him my problem of waiting for three days without a car diagnostic and his employees ignoring me upon my arrival, all he provided was excuse after excuse. That's when I told him that he was the problem. He didn't take that well. Told me "hope to never see you again". Then he refused to provide me a copy of a receipt as evidence that my car was there. I had to raise my voice to Roger, for him to understand that I meant business. I worked 15 years as a civilian (quality assurance) for the Department of Defense. Identifying and solving systems problem is my expertise. Roger is an old gentlemen who is on the comfort zone and believe he own the business. He is the problem for this business and it's reputation. Good luck. read more

Update- Can't talk on behalf of the service department yet but the sales department.....this place is under new management and it shows!!!! They worked with me, I didn't get ripped off, they gave me the most for my trade, I got a awesome deal on a vehicle today that I love, AND EVERY SINGLE PERSON I TALKED TO ACTED PROFESSIONALLY! The only issue I had was something happened with the computer stuff and it took about 6 hours.lol. But worth it in the end. I have been to every dealership in Columbus area, Phenix City, to LaGrange, and this is a place you want to go to. Going to take my wife's vehicle there to trade soon as well. They have a new customer read more

Sons Chevrolet Cadillac - My new Baby! - Auto Repair Near Me - Columbus, Georgia

Just got done with a routine oil change. I was worried it will take a long time since it's a Saturday but it wasn't a long wait at all. I was pleasantly surprised. I just waited in the lobby. They also had a strong wifi service that is free. The service advisor was Kerry Mclendon. He was very friendly and answered all my questions. read more

Only go if you are dropping off your vehicle for 8 hours for an oil change. Worst service I have ever experienced. Had an 745 appt for a simple oil change and alignment. I patiently waited until 1130 until I asked for a status only for them to tell me they only got to the oil change. I told them I could not wait any longer and it then took 15 minutes just to check out. There was not any announced delays of arrive or technical malfunction. They just simply waited until we asked.. I will never come back not recommend to any of my military officers that move to the area. read more

My husband and I flew in to see a car that was posted online, a used SSR. Brian Cooper was our sales guy... He was VERY PATIENT, while my husband looked over that car for over an hour. Brian stayed with us the whole time with great patience... My husband test drove the vehicle it drove like it should awesome!!! From the pictures my husband knew the car was rough, after looking over it for more than a hour we decided that it wasn't for us. If you are looking for someone with patience, who is helpful, very transparent, and there for you go see Brian Cooper... We did look at the reviews just before coming to the dealership and it wasn't what we got. Everyone we came across was friendly... #2 sales person would've been Lateya (w/ the great nails)... I'm glad we didn't receive what the reviews stated. I hope that everyone else that comes there get the experience we did, through out the whole process. read more

Sons Chevrolet Cadillac - This Sales Consultant was the best. - Auto Repair Near Me - Columbus, Georgia

These clowns are a rip off. Came in to get my car checked out to see why my car was hesitating when I pressed on the accelerator, an oil change, and to check my tire pressure monitors. These clowns said it would cost $169.00 to conduct a diagnostic on my car and for each check they performed, it would cost a $169.00. Fast forward, left my car overnight and I had to call to check on whether my car was ready for pick up. When I went to pick up my car, these clowns said they could not determine what was wrong with my car why it was hesitating and charged me $255.00 for a diagnostic and oil change. Bottomline, these clowns charge too much and they are out just to get your hard earned money. The post should ban soldiers from doing business with these clowns since they are out to only get your money. I see why there are no cars in the lot and the place has no business. Finally, these clowns not only did not check my tire pressure monitor, they disabled all four of them and now they are blinking on my dashboard. Good old Southern hospitality to attempt to rip your ass off!!! Recommend this place be sold and put under new management because these clowns don't have a clue about business and customer relations! read more

Worst dealer. I purchased a vehicle being told everything was running with the vehicle, I drove several hours to see it, drive it, and then purchase the vehicle. Turns out the vehicle doesn't have working A/C and the battery died within 2 days of purchase. The dealership said they wouldn't do anything to provide help in fixing the A/C worst car buying experience I've ever had. Not only did they sell me a 27k$ car with a broken air conditioner but they don't want to be responsible for it. read more

This place is a total joke, service manager couldn't manage a lemon aid stand. Couldn't fix my Silverado with the CHEVY SHAKE

DO NOT GET YOUR CAR REPAIRED HERE!!! I've been ripped off twice by this place. Took my car in for a specific A/C problem and I paid over $1200 dollars for this repair and it didn't even fix the problem. Then they proceeded to charge me $100 more dollars without me knowing, to find the problem again! If I knew the repair wouldn't fix the issue I wouldn't have WASTED $1200 dollars for literally nothing. They said they would find the problem for me after not doing it right the first time then I was charged unknowingly for it. I am never bringing my car here again and will never give another penny or should I say another $200 dollars to them for nothing. read more

Chana was our salesperson and she was pretty amazing! She worked for US, encouraging us to ask for exactly what we wanted. We did and are the proud new owners of a 2019 Chevy Silverado truck. 2 hours and done! read more

Sons Chevrolet Cadillac - Our new truck. - Auto Repair Near Me - Columbus, Georgia

I got a routine oil change. Mechanic must have forgotten to completely close oil filter. It happens and I understand that, but I was not compensated for the extra oil that I purchased when I got the notification that I was low on oil, nor was I offered assistance to clean the oil stain off drive way. Nice and friendly employees, but an extra step of kindness will not happen here read more

Called on a Tuesday for a Friday appointment at 0800. Figured an appointment as soon as they opened would mean I was first, which I was, and the standard oil change/12-pt inspection would be quick; it was not. I was told 60min for the service, worst case scenario 1.5hrs. It took 1hr 52min for a simple oil change/12pt inspection. Don't tell me one hour for a service then take twice as long to deliver. read more

If zero stars was possible, that is what I would give them. I purchased my Cadillac I decided to give this place a chance. I had a very good system for making appointments online learned appointments are useless. I brought the car in 30 it's almost 11 o'clock started on my car many people standing around never ask. My service was it was OK I can't do anymore than the service department can do. If they would've been honest about how long of a tank I would've gotten a ride home I had someone pick me up. This is truly amateur hour. I would never buy a car here and I will not come back for service. read more

I am service member stationed here at Fort Benning, and I was about to drive all the way to ATL to look for my vehicle, but I went to SONS, and Bill Meyers and Andrew George ensured I was well taken care of. Also, getting me the best deal was their #1 priority! I really appreciate their professionalism and welcoming staff. I definitely would recommend buying from SONS Chevrolet. read more

This review isn't really about the sales people or the way in which vehicles are sold. I am choosing to post this review because I strongly believe in the freedom of speech, and I feel that I have been treated unfairly. I became employed at this establishment as a temp a few weeks ago. Everything was going well, the girls I worked with were very sweet, and my boss was also very nice. Then one day out of nowhere, I get a call from the temp service saying that my assignment has been terminated. The reason, they claimed, was poor performance. This angered me very much, because all that my job required was to answer the telephone and transfer customers to the correct department, and to make popcorn. Literally, that was all. The entire time, my boss was constantly smiling in my face and telling me that I was doing a good job, but I guess behind the mask she wanted me gone. I'm dumbfounded as to what I did not do correctly. I was trained for just a few days before I was by myself. Of course I'm going to make mistakes until I learn it completely. And if I wasn't desperate for a job I wouldn't have taken this one to begin with. During the interview she told me she had been through a Litany of girls in the past x amount of days or weeks or whatever. That's a huge red flag. I just don't have a lot of respect for people that are fake. And she seemed to like me in the beginning so if I was making mistakes why didn't she just say something so I could work on it instead of expecting Perfection on day one, not getting it, and moving on to yet another person to train all over again. It's ridiculous. I wrote a review on Google and all I wrote was "toxic work environment". Someone, probably my ex boss, wrote some comment trying to defend the workplace, but I ignored it and then deleted my comment entirely. I just want to be heard that's all. And I won't take this down. And as I said, I'm not posting this to say anything bad about their business or anything like that. Just the fact that I was treated unfairly and some of the bosses up there are two-faced. So if you're looking for employment, don't go there. read more

While I take responsibility for taking my vehicle here after all the poor service I've received in the past. Never again and I recommend that you avoid this dealership!! I took my vehicle in to get a windshield wiper motor "replaced" and unfortunately this seemed to be to hard of a task. Instead of replacing this part the service department took it upon themselves to fix it instead. As I write this they have had the vehicle for 4 days and each time I call no one can give me a straight answer on my vehicles status. The management is inept on returning customers calls; 3 days, 3 different messages left. #legacycheveroletofcolumbus read more

I had a great experience with the Legacy Chevrolet service department. After speaking with the service manager Paul and learning about the initiative to improve customer service I was very impressed to see the service department deliver on that promise. Veronica Gearhart is very courteous, professional, and an asset to your organization. She should be acknowledged for delivering on the promise of providing excellent customer service. I vowed in the past because of poor experiences in the service department to never purchase another Chevy, but this experience has changed my mind. If you can keep the customer happy in the service department, you'll keep your sales people happy from the repeat business. Thanks! Belinda Johnson read more

RIP OFF ALERT!! Military families and otherwise, stay as far away from this place as possible, service or sales!!! My wife had to replace a tire due to an unfortunate incident, I wasn't available to go with her, and they outright lied to her and said the wheel was bent and she needed to replace it. I told her I was skeptical after she sent me some pictures, and asked to hold off for now. Low and behold, after taking it to 3 different wheel specialists for opinions, they all said nothing was wrong with it. If I didn't have my head on a swivel, we would have been out $1,000 for their lies and incompetence!! I have never encountered a more shady, or absolutely repulsive "place of business". Anybody who can steal from a woman like that and sleep at night should be burning in hell. And I pray he will!!! read more

Sons Chevrolet Cadillac - Look at the comments - Auto Repair Near Me - Columbus, Georgia

See all

Poor service! We pulled up and parked in front of the front doors to the show room. We were in a non Chevrolet vehicle. It took a while for us to get our children out of the car put them in stroller. While getting the kids situated the receptionist and I made eye contact twice! She was fully aware we were there. We proceeded to look at the trucks on the lot and were on the lot for a good 30-35 minutes. No one came over. Walked into the show room asked the receptionist a few questions and she was completely rude, not interested in us bothering her and continues texting on her phone. As we looked around the show room no one greeted us nor asked us if we needed help. After returning to the receptionist I asked her if this was how they treat customers? She gave me a blank stare and brushed us off. Only at that time a gentlemen approached us and apologize for not greeting or assisting us. This is NOT our first car, we're military and your commercials always enticing military to come through your dealership. Super unhappy with your receptionist. She's unprofessional, and never takes any initiative to greet. She IS the first person a customer sees and she should be the one to help get someone to assist! Totally Unacceptable to be ON YOUR CELL PHONE TEXTING when a customer is standing right in front of you! read more

I am unhappy with the service today. I came in at 8:15 am for a oil change and I fog light replacement. I am still here. No one has came up to me or answered my concerns. This is totally unsat. I hate dealerships. There is no loyalty to the customers anymore. Not happy. read more

I am very pleased with the service that I received at Sons Chevrolet Cadillac. My change oil light had been on for almost week and I called on 7/20/20 and spoke with DJ and he had me in the next morning on 7/21/20 to have it done. He did not give the run around and was very professional. I explained that I had to work at 10 a.m and that I would have to drop my car off for the day in order to be able to get my oil changed. He was very quick to offer a solution and kindly told me that their was shuttle that could take me to work and pick me up from work so that I would not have to put off getting my oil changed any longer. When I came into the service center the day of my oil change the staff was quick to help and DJ had everything ready for me before I had even got to the shop. DJ notified me before any additional work was done on my car and was clear about any charges that I would receive. He was kind enough to keep my updated throughout the day on where things were at with my vehicle which I found to be reassuring, it is nice to know that your vehicle is in good hands. I was not hassled about other maintenance that my car may have needed. However, I was given a reminder that my car would be do for somethings in future but I was not pressured into spending hundreds of dollars on the spot. DJ made sure that my car was washed and vacuumed and did not judge me for all of my empty cans of monster energy (haha). I am most pleased with my experiences. Yes going to the dealership for an oil change is a little more expensive than taking it to the Jiffy Lube but sometimes Quality is better than Quantity. I rather spend a little extra money to be receive more individualized care from the staff. So, thank you DJ! You truly made my day today. Mrs. Christinaa Daniels read more

Wish I could give this dealership zero stars!!! Made a deal on a new truck that they were going to get at another dealership because they didn't have the color I wanted. Sales manager told us there was only one in the color and package we wanted within 300 miles. Told us the next day that the dealership that had the truck we agreed to wouldn't trade with them AND they mistakenly gave us a $1500 rebate that we weren't eligible for since we weren't financing with them. Funny, we found two trucks just like the one we wanted the next day at other dealerships within 30 miles. These folks are what gives the car buying process a bad name!!! read more

0 stars!! Very unpleasant service, cocky attitudes. Had to deal with too many people... each with a different answer. Got too many "salesman" type answers. At the end of the deal, it wasn't anything I had originally been promised. They seem to need the extra money more than I do. Crappiest car dealership ever!!! Finance department is severely unhappy and expresses it through horrible customer service. read more

Seriously pass on dealing with this dealership. No customer service what so ever! I would rather drive my vehicle to Atlanta or Newman for service. I even called to speak to the GM, Stanley, left a detailed voice message and have yet to receive a return call. Looks like I need to send communication to Emmanuel. Totally different business/professional atmosphere than Atlanta. read more