Over the last couple of weeks, my 2017 Rogue seemed to hesitate at the day's first cold start, but then ran fine. Yesterday I had to go to Gilroy for a dentist appointment, and it not only hesitated but the malfunction light came on. I turned it off then on again, thinking I would drop it by the service department on my way home to see if they could check it out. They were busy but I asked to leave it overnight so they could cold start it today and get the problem to replicate, which I did. My only problem was a ride home. They immediately said they'd take me home, and I don't live in Gilroy. Very caring personal service. Turns out that when they checked the 2-year-old battery, it was gone. Battery replaced! read more

I just had to write a review on the Nissan website; I do criticize when I don't get good service, so I definitely will rave about the service that I have gotten since I purchased my Nissan two year!! When I purchase my vehicle, The manager, Brian, said here's my number you have any problems, give a call.. I didn't think too much of it because that's a normal response after buying a car "right".. over the Mother's Day weekend I meant to call the service department in advertently called Brian's cell phone to my surprise he actually answered it in shock I apologize for interrupting his Mother's Day weekend and told him I just meant to call the service department he said absolutely no problem I will always answer my customers call, he actually knew it was me call me by my name I called made an appointment for Saturday they got me in and out in record time.. I enjoy customer service and very satisfied and thought I would never buy outside the Ford dealership..but I am ecstatic that I decided to buy from the Nissan of Gilroy!!! LeeAnn Gilman read more

Corey! Corey! Corey! ....through a mix up my wife forgot a much needed certificate, The service manager Corey Cutler, without hesitation, offered to personally drop it off in my mail box so to save me the trip back to the dealership. I just got home and there it is! Corey! Corey! Corey! Great service! way to go above and beyond. read more

I just had to write a review on the Nissan website; I do criticize when I don't get good service, so I definitely will rave about the service that I have gotten since I purchased my Nissan two years ago!! When I purchase my vehicle, The manager, Brian, said here's my number you have any problems, give a call.. I didn't think too much of it because that's a normal response after buying a car "right".. over the Mother's Day weekend I meant to call the service department in advertently called Brian's cell phone to my surprise he actually answered it in shock I apologize for interrupting his Mother's Day weekend and told him I just meant to call the service department he said absolutely no problem I will always answer my customers call, he actually knew it was me call me by my name I called made an appointment for Saturday they got me in and out in record time.. I enjoy customer service and very satisfied and thought I would never buy outside the Ford dealership..but I am ecstatic that I decided to buy from the Nissan of Gilroy!!! LeeAnn Gilman read more

I bought a new 2017 sentra here (since then had an accident & it was totalled). I'm very dissapointed in this dealership. I had to have a co-signer & the finance guy assured us it would be under my name. He lied because we came to find out it was under my co-signers name. They also were slow (more so than most dealerships) & wouldn't give straight answers. Never going there again or referring anyone. read more

Attention Yelpers, The SC Nissan saga continues, this time is has been reopened by Vince. C, the mechanic who worked on my Titan, via his Yelp account a full 3 months after the fact. This is what Vince. C wrote to me: Hi Greg, Vince C. has sent you a message on Yelp: TITAN TRUCK REPAIR "This is Vince at Nissan, and you completely got the whole story wrong and completely slanderized my name. Franks repair is the one who broke the line when they were taking it off to rebuilt your transmission. As I wrote in the BAR report the lines have a tendency to freeze so when you remove the line bolt the line twists with it. I never said tough luck customer, I was sympathetic to the situation, but held my ground in saying I inspected that area and it was fine and not leaking." Vince, I find it sad that you wait 3 months to respond about what you "believe" happened to my Titan and when given the chance 3 months ago, you never voiced your opinion to me, to your service manager or to Franks Auto. You're right, you never said tough luck customer, but by holding your ground, you were definitely not sympathetic to the situation. Worse than that, your service manager, did nothing (IE. offer any solution) to try to remedy the situation to me, a faithful, non-complaining customer at your dealership for over 10 years. So instead of having me continue to help pay your salary with the services I paid for with my regularly scheduled truck maintenance fees, I continue to drive potential customers away from your place of business with my Yelp review. As I said before, when Mike Rhodas ran your service dept. I was very happy with the service to my vehicle and the way I was treated. So much so that I have pointed folks to Stevens Creek Hyundai to check out their selection. Obviously, you have a lot to learn about working with the public and how to treat a customer. In the future, hopefully you or someone in your department will step up to the plate and go to bat for your customer when something like this occurs. Sincerely, Greg S. read more

Buyer Beware! Preface Note: there are TWO Gilroy Nissan accounts on Yelp.. making their business even more fishy in my opinion. My wife bought a Chevy Captiva SUV from here in May of 2015. She tried to ask all the pertinent questions about the condition of the car and it's history. She was shown a Carfax report and assured that it was a clean history and never been in an accident. And that's we're the lies began. A year and a half later we've moved across county and we're having the vehicle appraised to possibly sell. We've come to find out the vehicle HAS been in a substantial accident and even had frame damage reported. Just take that in for a moment: a woman came to this dealership to buy a car for herself and was sold a car that had documented accident history AND vehicle structural damage. California is a buyer beware state... and the used car documents they sent her home with were all signed and included NO history documentation. There are plenty of auto dealers throughout the greater San Jose area. Find one that won't take advantage of people not versed in automotive purchasing. read more

I am utterly disgusted with the run around I am getting from this dealership. I purchased a new vehicle from them and an extended warranty. My car has been in their shop for over 2 months and still getting the run around. Buyer beware. Take the time to find a reputable dealership. Stay away!!! read more

Last year I bought a 2014 Sentra from this place for $15k. They guaranteed me lifetime warranty on the engine. I put 3,000 down payment and will be paying off this car for an estimated another 4 years. One year later, my engine light came on and my car broke down. I had to pay for a tow late at night for $70. He dropped my car off at the Nissan dealership. The following days, I barely heard anything? I called and they said they moved my car back to the Hyundai dealership which is right across the street. They then told me they had to replace the transmission, fortunately they did take care of it via my warranty. But I missed school and work in the process. I'm self employed and am not made of money. I commute; they didn't offer a loaner car! So i did loose money because I had to cancel my clients. After 3-4 days they finally came through with a rental car. I had that vehicle for about 2 weeks they did pay for the rental, and I agreed to buy their insurance (better to be safe than sorry?) but still that was well over $300?? I finally got my car, about 2 months later, I get this rattling noise which was only getting worse? So I took it in again it was my heat exhaust, they said that was my fault plus I learned that I needed a new battery?? So that was another $300 total! And oh no more then 1 month later, my engine light comes on again... Hyundai then transferred my car back to Nissan. It turns out now I need a new PVC and even though it's literally a part of my engine, my warranty does NOT cover it!! That's another $300 out of my pocket on top of my car payment of $250 + the $25 insurance I purchased for automatic windows in case anything happens to them which ends up being 280/month!? In the last 4 months or so, I've had to come back here for service!!! Nissans are supposed to be reliable!? Most people are very happy with them?? To top it off, I looked to see if I could trade it in for another vehicle... after putting in $6,500, you'd think I'd have equity earned to do that but unfortunately my credit is not too good right now, they told me to go through it, I'd have to either get a co signer or put $3k down for this dodge that already has over 70k miles on it??? Plus it doesn't have any warranty. I just said no way maybe if that car was no more than 30k I'd do it, but no way, not worth it!! I've had to cancel my clients or turn clients away who wanted to book appointments which I lost hundreds of dollars and anyone living in the Bay Area knows how hard it is to live out here!!! Conclusion? I'm very disappointed that I bought my car here when money was not a major issue. But now that it is? I'm stuck with this unfortunately. Live & learn. Granted the people who work in the service are very good and don't deserve the abuse I gave them! But I was so upset when I realized what I inherited!! But after my personal experience, I don't trust their salespeople!! They don't think nothing of selling you a piece of crap for the most out of you they can possibly extract!! After this, I'll never buy a car from them again!!! In fact I won't unless it's a brand new car or I buy from a private owner who I knew took good care of the vehicle! The service people are decent! But I wouldn't buy a car from them read more

I can't speak for everything but I will say the service was wonderful. I had to pick up my car after the service dept fixed it. It was July 4th weekend and I was driving from LA to SF only for my car to smoke up and got it towed to Gilroy after speaking with the nice gentlemen Kyle from Hyundai and got it okayed. The service department Rob got a hold of me literally Saturday morning right when they started and told me they were already working on it and doing tests and will keep me posted (he is seriously the BEST person I have ever worked with in car repair). They called me like 3-4 times to keep me posted and got it fixed before day end on Saturday. I went to pick it up Sunday and even though the service dept was closed, the sales dept helped me. One of the sales rep (couldn't remember his name but super nice guy) helped drive with me to return my rental car at Hertz and I dropped him back off. The Hertz was closed where I thought it was originally and he went beyond and helped me find the alternative Hertz and basically was there to help the whole time even though they were understaffed that day and he had to leave dealership to return the rental with me. I just can't thank them enough. I'm sorry for anyone with a lesser experience but I am so thrilled to have gotten this lucky. They totally made my July 4th and helped me out during a what could've been horrible time and made my life 10 times easier. They were super efficient, had everything done, and I was still able to get home before Monday (for work). This dealership makes me want to visit just for the service. My own dealership close to home was such a disappointment when it came to servicing my car efficiently so this is a pleasant surprise. THANK YOU GILROY NISSAN/HYUNDAI!!!!!!!!!!!! YOU GUYS ROCK! read more

Mike helped me with a very complicated purchase for my mother. I'm in LA, she's in Santa Cruz, we had to do a trade in, and it was far from easy, being that my mother wasn't well at the time and needed a lot of assistance and the trade in had to be towed in... Not only did Mike give me clear rates, he walked me through a number of different options, so that we could ultimately get the best deal for my mom. I called a total of 9 Nissan's in the Bay Area, I always call a number of dealers when purchasing a car, I could barely get a straight answer out of half of the sales associates, I swear they spoke in circles. The ones that I could get information from, gave me the same information Mike did--but Mike still offered the best deal. Not only did he get us exactly what we(my mom) wanted, but he was there to walk her through the entire finance process. She was so impressed with him, as was I. I'm so grateful, to the entire team there, as I spoke to numerous people in service as well. Mike came through in a huge way. He got it, communicated clearly, and delivered! Thank you so much, Mike! read more

So today was the third time I have taken my car to the service department here and I think the people are awesome!! I have had the pleasure of working with Sara and Bob and they made my transactions SO easy and painless. The last time I was here my car had an issue that was going to cost a lot. So Sara called the company I had bought an extra warranty from (I recommend this by the way) and I only had to pay $100 out of pocket. They had my car for 2 days, but I received a rental car from Nissan, that my warranty covered also. It was so nice to be able to get a rental car from them and not have to hassle with a rental car company. All in all these are very nice people, and as busy as they are they always have a smile on their face! I will definitely be back for future services! read more

I only have my Nissan serviced at this dealership and I am so glad that I do. Not only does it keep all my records in one spot, but they constantly check for any recalls or anything else that might be needed on my car. All I know is that I don't ever want to be stranded on the side of the road and if I can take care of my car upfront....I'm happy! The service guys were all very professional and helpful even though they were very busy they took the time to explain the work done on my car and even show me the problem areas that needed to be addressed. They informed me of upcoming work that needed to be done which is so helpful so I could budget and plan ahead. The best thing is that they remember who I am every time I go in. The personal interaction and service is amazing and I fully trust that they will handle everything on my car. I have never had any problems with any of the work that they have done and when I actually complared prices, I found them to be very comparable. I couldn't be happier. I appreciate the kind and helpful staff and I am so glad I have someone reliable that I can take my car to. Can't recommend enough. read more

I currently worked for this dealership and some advice I can give to those who want to work here or buy is. This dealership is beyond dysfunctional iv seen 2 managers quit in 2 months. All sales quit till only someone and i were the last in sales. "They try to sychological make you talk in a way that forces a sales to happen." They will promise you you will be making great money, NOT true they will pay you minimum wage and overtime work you everyday with maybe 1 day off a week 9am to 8pm They only sell an average of 30 cars a month and "ONLY" give you a 3$ increase hourly AFTER selling 11 cars. And if you don't make 11 then you get nothing off any of those cars. Most dealers average 15 salesman and 300 cars a month. They have poor management and do not properly train there employees, well not even train them at all. The owner saying is "HE DOESN'T BELIEVE IN GIVING EMPLOYEES ANYTHING MORE THEN WHAT THEY WORK FOR. So to make this simple why would you work for someone who gives you no incentives not even long hours of overtime. read more

Today 5/2011 I took my Hyundai Sonata for AC diagnosis. I arrived at 9:30 in the morning and Weston said he could have it looked at in 45 minutes. Consequently it was 2:00 before he even had the techs starting looking at it. I have a Masters in Electrical and Mechanical Engineering and understand cars. I'm too old to fix them and don't need the money now at my age. Anyway I got there and was told I needed a new compressor. I asked them to show me what they meant. We opened up the hood. First of all the clutch wire to the compressor was disconnected and tangled in the serpentine belt. Second, there are two caps on the lines (High and low pressure) where you measure/fill freon. Both Caps were missing. I pointed that out to them and they immediately went and got them and screwed them on. They also left a tool under the hood which I kept since I felt I was being ripped off for the amount they were charging me. They said they could get me a compressor for about 900 but that didn't include labor. Consequently I paid the money they charged and left. Now I know why I don't take my car to the dealer. They really don't know what they are doing. You are better off taking it to a local mechanic that you trust. I will buy my own compressor on the internet and have my local mechanic install and charge the system. Probably save at least 800 bucks...Stay away from this place if you can!!! read more

i took my 2011 genesis 4.6 for the 15,000 mile service here because the dealership i purchased the car from wasn't able to get the service done that weekend . at south county hyundai i was charged $335.25. i thought the amount was a bit high so i called the dealership that i usually go to and they quoted me a price of $212. i would offer this advice to anyone going for a service to shop around . other than the price ,the car was serviced in a timely manner and everything seems to be ok with the car. read more