Let me first state that I had to select a number of stars to post this, but I would not have selected any with how I feel about this office and the way they run business.
My husband and I will never refer this office for pediatric care EVER! My DAUGHTER, which is what the 'F' or 'M' denotes for sex right? was referred to as a he/him numerous times by office and billing staff and her DOB was entered incorrectly as well, as I saw on another review, though we were at the Power Ranch office. This was caught when I went to cancel her second appointment and the receptionist couldn't find her or her appt due to incorrect DOB and must have been an omen that we would never return to this place. This office is careless and completely unorganized.
One of the reasons I chose this office was because they had a sick child entrance and a healthy child entrance, but when we walked through the healthy child door it lead into the same waiting room with the same toys, chairs, and the same sign-in and pen to be used by all. There was no divider to prevent the spread of illness whatsoever.
I had issues with billing and every time I called I was put on hold and different people would pick up and ask if I'd been helped, I would explain my issue just to be put on hold for another great length of time. On the last time I called I was speaking to the billing dept. and was put on hold, yet again, and when someone picked up and asked if I'd been helped I told them what I was waiting for and her response was, "this isn't billing" ......?!?!? and again I was told to hang on and was placed on hold. I hung up. When my call was returned they called me by the wrong name on the voicemail they left me. I received a final notice for my bill that stated since they hadn't received a response from me, which they had numerous times and my account had the note in it....?, that failure to pay my bill would result in my agreeing to terminate my relationship with Gilbert Pediatrics and would have to seek Pediatric care elsewhere - trust me Gilbert Pediatrics that would NOT hurt me and I terminated my relationship with this terrible office after my first visit which is why we never returned for our second visit. I disliked the office, staff and the way my daughter was handled during her week old visit. My billing issues were resolved, but not by any member of this staff, but by ME. I don't know why they have a billing department because I was told numerous times that I had to contact my insurance and then "as a courtesy" needed to inform GP of what was going on......? isn't it the job of a billing department to handle insurance, not the patient's entirely?!?!?
I completely agree with another post that they are just in it for the money and not the care of patients! My final notice made a comparison of having a credit card on file to pay for my child's health to the same as when you book a hotel room or rent a car - it makes for an easier, faster and more efficient checkout - AKA they are in it for the $$$$, who knows how many people they have taken advantage of charging the card on file without the patient knowing whether or not the amount was accurate. read more
