Drove 30 minutes with a sick kid and was late 1 minute and Desert Shores wouldn't see my sick daughter. Couldn't believe it! They lost 3 patients. Don't Go they do not care about your child! We took my daughter to a doctor that cared and she had a high fever with strep throat! Desert shores turned away a child with a high fever with strep because of 1min. The reply below shows they do not care about your child! read more

We had a very disappointing experience with this office. Our family was dealing with a serious situation -- our daughter was hit by a car, and we have substantial medical bills. When I called to discuss a small outstanding balance, we asked if we could pay a reduced amount temporarily due to our circumstances. The staff refused to work with us at all, threatened to send the account to collections, and were rude and dismissive. They even suggested asking our family for money, which felt inappropriate and insensitive. While the doctors themselves have been good in the past, the office staff's lack of empathy, abrupt communication, and unwillingness to offer a payment plan made an already stressful situation worse. Some staff members may be inexperienced or nervous, but that does not excuse the overall lack of support. I hope they reconsider how they treat patients who are facing difficult circumstances read more

This is a follow-up to a previous review. After I posted this review I got a phone call from the medical director. At first she sounded like she wanted to know my concerns, when I started to explain she interrupted to reiterate their stance. I explained to her I already know her stance because I read their form regarding their stance. She proceeded to tell me that she was handling the paperwork to remove us from the practice. I asked her very clearly three times if she was telling me that because of my review we could no longer be patients at that office. Instead of me taking my time to find a new office she was actually removing my three children as patients. I had been taking my son in for some stomach problems and not only did they kick him out of the office but they never called to give me the lab results. This office decided that it was more important to seek revenge then to ensure that my son got the care that he needed. After 16 years a disagreent with how they're handling vaccinations and I get a phone call that I am no longer allowed to take my children to their office. I have never been more disgusted with a business practice. As a professional I can see so many better ways that they could have handled this. Why would you not call and hear my concerns and express that you hope that I have been happy with everything else in that office for the past 16 years. Why would you not express some care for my children that you were supposedly caring for for the last 16 years? Why would you not try to win my business back? Apparently vaccinations are the hill that they are willing to die on. Again quick reminder all of my children are fully vaccinated so this had nothing to do with safety. They were not concerned about other children and did not remove us from their office because of immunosuppressed kids, my kids are fully vaccinated. This office made the choice to remove my children as patients and no longer allow them to go there because I disagreed with their handling have a very sensitive topic. I could not be more disappointed. read more

Desert Shores Pediatrics, PC - My original review - Pediatricians Near Me - Gilbert, Arizona

First concern - lack of professionalism - this was my daughter's 15 year old check up. During the appointment the provider wanted to complete a physical exam, the provider was very awkward/unclear of what she was needing my daughter to do and that caused my daughter to feel extremely uncomfortable. The experience with the provider overall was odd, the provider was very animated and while the behavior would have been appreciated with a 2 year old patient, I feel like for a 15 year old it was borderline weird. 2nd concern- after the appointment I was contacted by their billing department stating I had a balance. Knowing my benefits, I questioned any balance since our well care is covered at 100%. The staff then proceeded to tell me that the provider had ordered labs and was therefore able to add additional billing which triggered patient responsibility being assigned to the claim. I clearly expressed to the staff that this was an error and we had zero concerns going into the appointment and this was not coded correctly. During this contact I also expressed my concerns with the providers interactions with my daughter. I received a callback from someone in billing stating I have to pay and they did not bill incorrectly. I asked for a callback back and never got one regarding the provider. This appointment was months ago, I just got a call today from their billing department stating I was being sent to collections. I asked for a callback from a supervisor to address my clinic and billing concerns. The staff member Kayla was extremely unhelpful and rude, she confirmed that the owners were aware of my concerns since they had reviewed them during my initial call. I never received a follow up or correspondence after their "review". At this point I feel like I am being harassed and they are making a desperate attempt at a money grab by inappropriately and incorrectly billing patients. We switched to Banner for her care and we love it, that was the only good thing to come out of this experience. I highly recommend seeking care for your children elsewhere. read more

Terrible policies and always placed on hold when calling. Little to no actual assistance provided. Also, pay attention to the recent 1 star reviews, seems to be a trend... read more

Since having my baby, he has only been seen at Desert Shores Pediatrics. We have had multiple visits with Dr Grant who has done a wonderful job at getting us seen in a quick fashion, listening to our concerns and questions, and informing us of milestones. We did have to wait a while for one of our appointments, but that is to be expected to a certain degree with doctor's visits. I don't love waiting, but I appreciate that the doctors spend the necessary time with their patients when needed because one day we may need a longer appointment too. The front office staff is friendly and helpful and the back office staff is competent and quick. Overall, we have had a wonderful experience with this practice and will continue to bring our kids here. read more

Hi Christie, I appreciate your long response outlining your reasoning for not accepting patients without immunizations, but you are aware that state law prevents discrimination against parents choosing to not vaccinate due to philosophical, religious or medical reasons right? After speaking with your front desk and determining an exemption for religious beliefs is not accepted at your office I was taken aback and decided not to associate myself with a medical professional who is so blatantly discriminatory. I hope other current patients or potential new patients are aware of how your office judges and makes a determination about someone based on their vaccine status. read more

I waited at least a year to write this review to be as accurate as possible. Our kids see April and she is absolutely amazing. We have been to a few pediatricians and this office by far exceeds our expectations. I feel the ratings for this office are not an accurate depiction as most negative reviews are about vaccinations. If you are anti-vaccinations, then this is not your place. They are reasonable about a vaccination schedule that meets your needs (ie delayed vaccination) from what I have seen. They practice evidence based care which is much appreciated. I am a native to AZ and not sure when a large population here decided to make vaccinations political but sure glad Desert Shores leaves politics out of it and just supports science and evidence based medicine. Bravo Desert Shores. We love you! read more

Desert Shores has been quick to get us in when needed and has many options open to always work with our schedule. We've been seeing April Resop FNP for the past two year and have had an excellent experience. She truly cares for kids and families she works with. She wants to hear what the parents have to say. We've had some odd things pop up with our kids and April has always been quick to respond to us or get us to the proper provider. She always provides great advice to help us as parents and the health of our children. Highly recommend! read more

We have trusted desert shores pediatrics for the past ten years. They are caring and knowledgeable. Thank you!!

This morning, I called to make my 12 year old son an appointment for blood in his urine after being a patient here for 8 years. They asked if he had his 6th grade booster vaccine yet. I said no. Then asked if I would be willing to get the vaccine today. I also said no because I wanted to make sure there was no infection. The receptionist then put me on hold and when she got back on the phone said they had to drop us as patients because he wasn't getting that vaccine. Mind you he is fully vax'd. This place pushes vaccines for a money grab. Thanks for turning us away when we needed you the most. I WILL NEVER GO BACK. If you are looking for a pediatrician go elsewhere. read more

We have been going to the chandler location for our pediatric needs and we love it out there. The doctors are really great and we have always had good visits. Recently our kid was sick and since there was no availability at chandler location we had to schedule one in Gilbert with a PCP and not a doctor. Our experience was not that great, the nurse was so busy, she didnt have the time to diagnose, nor check or talk to us on what was going on, we were in and out in 5 minutes. They charge the same amount whether a doctor or nurse. Then, why would anyone see a PCP. I left a review about my experience and the representative called us and was so rude - she told that since we don't believe in the facility anymore they are releasing the kids and said good luck finding one. This came as a shock, she didn't bother to solve the issue or help us out but was ready to let us go. I took down the review and told her that it's not the experience with the doctors but the nurse itself. It didn't matter, they had decided for us and we didn't want to go either after all this. They sent a letter to us to start looking for a different pediatrician, ofcourse we would, good luck with your facility who doesn't care or acknowledge the problem but want to get rid of the patients. This rating is mainly for the facility & the nurse we saw and not the doctors. Doctors are really good & wish we get to see them outside of this facility. read more

I have been bringing my children to Desert Shores for the last 19 years. I appreciate that I have always been able to get in the day I call for a sick visit. The providers are so friendly and caring. There are so many other pediatricians that are closer to me but I would never switch. I highly recommend! read more

This Dr's office started off ok but soon found out they nickle and dime everything. They never take a payment when u show up and all of a sudden u owe 50 dollars without a bill sent to our house. Missed appointment is 65 dollars but I have had yo wait over an hour multiple times in the waiting room...dont go here unless u like giving a bunch of money and no bill or like waiting read more

Run, do not walk to a different pediatrician's office. They will bill insurance for portions of appointments they DO NOT EVEN TRY TO ATTEMPT. I have spent MONTHS trying to get a "little" charge taken off that they had already submitted to insurance! They have also inputted demographics wrong, again resulting in a fight to get corrected. When a provider leaves the office, you are not notified or told-simply put on with a different provider and if YOU don't ask, chances are you won't know until you show up. It is never an easy or pleasant experience. There is no integrity or accountability. IN RESPONSE TO THE REPLY: BILLING INSURANCE FOR SERVICES NOT ATTEMPTED OR RENDERED AND HAVING DR. HOLMES TRY TO SAY I AM READING MY EOB INCORRECTLY AND MISUNDERSTANDING MY INSURANCE IS NOT OKAY. YOU DO NOT SUBMIT TO INSURANCE ON A SERVICE THAT WAS NEVER ATTEMPTED. YOU DO NOT CONTINUE TO LIE WHEN YOU WERE NOT IN THE EXAM ROOM. THIS. IS. FRAUD. This is EXACTLY WHY insurance is so expensive. Kudos, Dr. Holmes, for hanging up on me when I had to yell at you to stop speaking over me and I would absolutely be reporting this to insurance. I thoroughly regret following our old pediatrician and coming back to this office. You wouldn't have to discharge patients if 1) took any sort of accountability as YOU are the head, 2) didn't commit insurance fraud, and 3) YOU had the basic respect to not speak over and down to people as if you aren't the one wrong. You have been wrong from the very beginning and would not answer a VERY simple and straightforward question of "were you in the exam room, yes or no?". YOU are the one telling patients the entirety incorrect information and TJE BILLING DEPARTMENT-which you through under the bus in multiple voicemails to myself and my husband. You have NEVER spoken or interacted with my husband yet the voicemail you left was nasty. Dr Christie Holmes, you have absolutely NO business being in medical care, let alone over seeing care for CHILDREN. I have worked insurance. I have also been an employee with your company-you absolutely should have paid closer attention to details-I am well aware of the absolute disorganized chaos it is. As well as the high turn over rate. It's a shame you don't focus your energy and efforts into running a productive and helpful pediatric practice, instead of replying to reviews telling patients they are wrong when it is very very obvious you have no idea what actually went on in an exam room yoy were never in. I hope every patient and employee leaves before y'all are screwed over too. read more

After I left a poor review about staff, rather then being called and advised how they would do better I was sent a letter to find new care for my child due to slandering the practice online. Last I checked I am not loyal to businesses that mistreat me or my child and I also have freedom of speech. I hope they do better. Its not everyone at this practice but there are definitely some rotten apples. read more

Beyond frustrated with there new patient policy. Babies are unpredictable and sometimes parents run late no matter how much they plan ahead. We were 4 min late to our appointment and the front desk checked us in and we were called the back before some blonde lady decided we were too late and needed to cancel the appointment. Make sure to follow the new patient rules because they don't make any exceptions. read more

We love Desert Shores!! Dr Allred is our doctor, who we adore. We have also seen other providers and I've had a good experience every time!

I LOVEEE this practice for my kids! Dr Kipp is so good with my kiddos! He takes his time to address any concerns we may have and ease any worries! I am so glad we found him! Thank you DrKipp for all you do! read more

I love all of the providers and having two locations is very helpful. However, I have been at this practice for over 7 years and they have always had issues with taking calls. Whenever you call you are immediately put on hold and consistently waiting for some time. Just this morning I had a 17 minute wait. I have considered leaving the practice multiple times because of this issue but the providers are good enough to make me stay. I understand being understaffed for some time but over 7 years is a long time to have this issue and seems like it isn't something they are even considering an issue at this point. read more

Their immunization policy is out of touch. Many people go there so they have choices on how to vaccinate their children. Not accepting new patients that don't fit their mold, and making it difficult on the patients that have been going there for years is ridiculous. We will be finding a new office for our children's needs. read more

Not only do they NOT read a review properly and respond accordingly, they are not a together office. lol laughable at best. My review CLEARLY stated I am not anti vaccine. However your response would lead people to believe that I am. As for scientific studies, they show African American boys are the most adversely affected by vaccines. My son is black. An alternative schedule was chosen bc black boys who get certain vaccines at the "recommended" ages cause adverse reactions and should be given later on. If you're stating you don't get incentivized for this policy say that clearly. Also, when a NEW patient calls the 1st time to establish care with your practice, have well trained people taking those calls so they can explain your policy upfront. I received a call a day before my scheduled appointment with you all. When I asked why this was not disclosed when setting up the appointment I got I don't know for an answer. When I asked why your practice had this policy I was also told IDK by your front office person. She stated the owner would have to answer that. If it's truly bc you care for your patients the clearly post it's not due to invectives and that you do not currently receive or plan to receive incentives from insurance companies to force medical care. read more

My children are patients at the Gilbert location and we have had nothing but good experiences. They always have openings for sick visits and fit us in. They run on schedule (no 20 min waiting room times) and have moved stuff around accommodate us running a few minutes late. We have seen several staff members including our regular DR - Dr Kipp. Every staff member has been supportive and taken time to answer any questions we have and has given us top tier quality care. Dr Kipp took the time to explain things to my 7 y/o in terms he would understand about his allergies. I would recommend this practice. read more

Made an appointment with Desert shores for my daughter to be seen. They took my insurance info and said I was covered. Went to the appt and was seen by great NP's. I have no complaints about the service of the medical team. Left the office with no bill because they were sending to my insurance. Months later I get the entire bill because they are not contracted with my insurance and then because of that they wont refer my daughter to the specialist any longer for the care she needed. Disappointed that I got stuck paying for their mistake. read more

I've always been able to get an appointment in a timely manner and staff is great. On our last visit, we all had a laugh. I brought my youngest in because her schools nurse had called to let me know of an incident at school. They thought my daughter may have a fractured hand because it was swollen really bad. I brought her in that same day with the first available opening. After examining her, it was apparent that she actually had a bug bite. Lol!! This location is close to home, as well as school. It's also conveniently located next to Walgreens to pick up prescriptions. read more

Horrible place. I've been patient with them for years but it's time to find a new pediatrics office for my daughter. Every single time we have appointment it will take more than one hour. Always late. I think they keep accepting patient even if they are fully booked. Don't go to this place! read more

We love desert shores! Always able to get us in and Dr.Baron is amazing. Thank you for taking such great care of my kids!

We moved to Gilbert in June and have two boys aged 11 & 13. We were referred to Desert Shores Pediatrics by a friend and we have been nothing but happy with their front desk service and the quality of doctors. Our boys have visited for check-ups, vaccines, and assistance with learning dissabilities. Everything has been a breeze and we feel fortunate to have found this place. read more

We have been going to Desert Shores for about 7 years and have always had a positive experience. The doctors and staff are all extremely friendly and take time to listen to our concerns. We are always able to get appointments in a timely m read more

This is a great practice they have been super helpful with all my daughters issues anytime I called her very supportive they're always able to get us in and help us with whatever needs are very thankful for that read more

I needed to schedule an appointment for my kiddo and Anissa went above and beyond to help me out. She really took her time to hear what I needed and schedule my appointment easily and efficiently. We also would like to mention that Dr. Kipp treated our son a few months ago and he really took the time to figure out what was wrong in a bit of a complicated case. Thanks everyone. read more

I would not go to this place! Getting anything done there is ridiculous! The doctor who wrote my daughter's prescription allowed her DEA to expire, and now here we are on Sunday and I can't get her prescription filled. When I called the after houses line, they say because it's it adderall they won't do anything over the weekend! What a bunch of BS! You screwed up and you should go out of your way to take care of your mistake!! I don't care if it's a weekend!! I am so glad my daughter is almost done with this place. If I could give it 0'stars, I would! read more

DO NOT GO HERE. If I could give 0 stars I would. The doctors give their personal opinions on every topic and shove V@comes down your throat. Even the cov!d vaccine for babies. They don't respect parents and their wishes to delay or set their own timeline. They don't advocate for parents making informed decisions or having the ability to do their own research for their children. The wait times are EXTREMELY long. Do yourself a favor and find a different place that is more encouraging versus belittling. read more

We have gone through a few doctors over the time we have been at Desert Shores Pediatrics due to two Doctors moving in the first year we were there. A little disappointing since we liked them and got comfortable with them and had no idea they moved or were leaving until we made our next appointment. Loved Dr Potts all around and Dr Yin was very knowledgeable but now we see Dr Allred whom my son LOVES! I have the typical toddler who cries with any healthcare personnel he sees but he is so good for Dr Allred! She is so sweet, personal, knowledgeable and always takes my concerns into consideration. My son never cries when he sees her and actually looks forward to seeing her! One star removed for the billing area. I have had a few issues with being double billed, having an extra statement that was already paid in office or insurance not getting the correct information so I would get charged for something that I wouldn't have to pay out of pocket. I have had many calls with the office and communication with the front desk and insurance and it's always been cleared up but watch your statements. read more

Very disappointed. I called to make an appt, advised front desk what I needed specifically for my child. They advised we would need to schedule for a full physical. So we did. Once we got in the doctor told us she does not work in the field of what we had wanted and that I would have to reschedule with someone who does. So not only did I waste time from work, but now I'm having to pay for a visit that we literally got nothing out of. Literally nothing. The doctor said she apologizes for the staffs mistake in scheduling with her, and that's great but unfortunately it's going to be me stuck paying for a visit due to the front office mistake. Not cool. Now looking for a different doctor who can help with what we're looking for. Very disappointed. read more

I really liked our doctor, but I don't like this establishments business practices. I remember getting charged extra fees that were not disclosed upfront that insurance did not cover. Made this business feel untrustworthy. read more

Please be aware of this place!! The admin staff is impossible to deal with. I had a bill that I went into the office to pay, the front office insisted I did not have a balance, so I went about my daughter's office visit. About a month later, I got a certified letter that I was being removed from the practice for not paying my balance! I called and spoke to the billing lead, who was condescending and rude. She kept reading off my address and listing dates of statements; I tried to explain to her that I went into the office to pay and was told I didn't have a balance, so how am I supposed to pay something the front office staff is telling me I don't owe... She said they're new and don't know what they're doing. She explained that they probably clicked into the wrong chart because my child has a common name. And somehow this was supposed to make me feel better about the whole situation. This is who I'm trusting to treat my young children... very concerning. read more

Desert Shores is awesome, top shelf, truly. We moved to Gilbert in June 2018 and were able to get into the Chandler location though we live very near to the Gilbert location. Dr. Van Tassel is a rockstar. She connected w/ our son immediately, like they've known each-other for years. She demonstrated significant expertise in managing his higher level needs which go well beyond the average kid. The staff have gotten us in same day when they can, and have been trained well and most always have a great attitude. So grateful to have found Desert Shores. The Beitz family read more

There are no real pediatricians here. It's ran like a puppy mill. They don't value their patients time or health.

The Gilbert office is horrible! We arrived there 7min late, and they refused to let us check in! We were never late to previous appointments, just because of the traffic due to road construction today, we were a little late. And they did not even listen and try to help. Just keep repeating we cannot accept check in later than 5min window! I don't think they care about patients, they just want to take off from work on time! So disappointed! read more