They have a nice store with a big selection of carpet and wood and vinyl flooring. I think they…read morecould do better with follow up with customers.

I love my experience here. Mike is very knowledgeable and really go above and beyond on the service…read moreI received. Also, his pricing is the most resonable out of the three show room that is also 4.5 to 5 stars I had visited. He took his time to explain to me and answered all my concerns. This is my first time replacing carpet for entire home and he made it easy for me. I also appreciate the fast turn around to get in my order in just a week to go before my tenant move in. His crews takeout, installed it in just one day, they also vacuum at the end. I came back to my house looking clean and the carpet look and feel nice as well. I would recommend this business to anyone looking for a reasonable price, fast turn around and over all a well done job.

Great quality work. They were able to compete the job in a day and they ordered the fabric quickly…read moreand installed as soon as it came in. Thank you guys

Phenomenal from start to finish. Great communication by Misty. Easy to deal with. Answered all…read morequestions. Bri the installer for my kitchen backsplash was fantastic. Top notch quality work. Great to work with, gave options and advice on layout. Came out fantastic. I can see why they have 5 star reviews.

Mike (owner) and his team were professional and fast during the turn around time from quote to…read moreinstall. The installers were also quick to complete the install in four bedrooms in the same day making this carpet install painless. They did an excellent job of hiding any seams and ensuring a good tight stretch so the carpet doesn't bubble up.

Mike is such a nice person to work with as well as highly responsive. Great customer service and I…read morereally appreciate supporting good companies like this. Nice selection of carpeting and solid installation.

I came about vision flooring from a designer in the area I live, bought a house in STV. needed…read morecarpet so my guy quoted a price for the carpet and -provided me with a quote just for carpet. he would order at his,price and ship to Arizona installer. upon meeting with marcus in arizona we spoke about the install and cost of carpet. He gave me a price for,the carpet which was 20.00 less then my designer quoted me. Hmmmm I decided to let Marcus handle the entire transaction, nd I saved some serious money. Thank you Marcus and vision flooring, they also included an upgrade padding for my housewarming present. This company is great

The in-store experience was fine. Our salesperson was helpful…read more That being said, the delivery and installation was absolutely atrocious. The guys who installed our carpets were rude, rushed and used too much carpet glue. Our house absolutely stinks of new carpets to the point where we have headaches, and the guys were no help as far as how long it'll take to dissipate. We even paid for the "non-toxic" carpet and pads, but apparently the glue+pad they delivered was not the actual EPA-approved product we selected in the store. When we spoke to Shane, a manager at the store, he offered virtually no help and told us to remove our poor review. My review will stand because we didn't get the product we paid for and our house absolutely stinks. Not to mention that the guys were in such a rush, the carpet is pulling up in various areas.

My puppy really messed up our carpet! Robert was able to work miracles!! He was punctual and worked…read morevery fast. And he quoted me a very reasonable price for the patch! Thank you so much! Very happy with the service, highly recommend.

Robert did amazing work stretching out our upstairs carpet. He reached out regarding my project…read morewithin minutes and let me know his schedule. Price was very reasonable and he is good, fast and professional. I will reach back out to Carpet Repair of AZ for all my future carpet repairs.

I am a remodeller and have been using Scott at Carpet Direct AZ for three years. You couldn't ask…read morefor a more trustworthy and diligent person to handle your flooring needs regardless if it is carpet, tile, hardwood or vinyl. He is on time, does what he says he will do and ensures your flooring gets delivered and installed on time. He is precise with his measurements and there are never any surprises; what more could you want? If you want a quality job from a quality person ...call Scott (I do) !!! Chuck Varga CMBC Property Enrichments, LLC

Great experience all the way around! Great help with picking out our carpet, measuring our home was…read moreaccurate with little waste. Carpet was installed on time and looked great. We have a large hole and they did all the carpet and moved all of the furniture back in one long day. Would definitely recommend them to anyone who is looking for new carpet and a great experience. Ask for Elisabeth, she is awesome!!!!

I have been working with Rafael, Star and Jr. for many years, they have been almost family to us…read more They offer competitive pricing, great selection and always a lot of insight as to better practices, partners, sub-contractors and installers. It's so nice to see them continue to grow, and provide the same service to a new market.

Highly recommend! We were in the middle of a month long flooring nightmare with another company (LL…read moreFlooring). We decided to buy flooring from Maverick and hire their recommended install company J & C Custom Tile and Flooring. The flooring was exactly what I wanted and the owners were amazing. The product got here quickly and the crew came in and got the job done quickly with no issues. The crew was friendly, respectful and professional. I would 100% use them again and recommend them to friends & family. Thanks Maverick & J & C Flooring!

My friend whom I was staying with was redoing a room that was to be a guest room. The carpet had to…read morebe removed and replaced. This was an unexpected expense. As I do interior decor work and renovations in Toronto, I said that I would take care of the shopping. I contacted a few flooring places that had good reviews on Yelp and narrowed it down to Arizona Wholesale Floors. We visited this company and they had a large selection of flooring samples. The customer service rep was pleasant, polite, and accommodating. We were quickly shown suitable samples of berber carpeting in our desired colors, quality, and price point. Our order was written up quickly and we were given an installation date. We were called the day before to confirm installation and an appropriate time. Luis showed up alone to install the carpet which was for a 15' x 17' room. We learned that Luis had been installing for 35 years (since he was a teenager). Luis was both polite and efficient. We are very happy with the finished product which are in the pictures below.

They are a great company to work with! From the beginning of the process, to picking out the…read moreflooring to installing it! The gentleman that did the work did an awesome job and very friendly! I need some more to do and will definitely use them!

Went there this morning for some help making a wheelchair cushion and Stephanie was sooooooooooo…read morekind and helpful. While the store did not have exactly what I was looking for, she put in the work to help when she could have just said "sorry, good luck" and I still would have been grateful. She really was that nice. Because she didn't have what I had come to buy, she offered spare bits of foam and then I bought a 1-inch foam topper. I was so impressed because not only was she truly doing her best to help, she remembered every detail of what I needed. When you've got a project to get done, go to the place that actually listens and is willing to do whatever is possible to get you results. Ask for Stephanie! She does not give up. She's clever, resourceful, kind, and she pays attention!!!

Excellent fast professional service delivered everything they said they would installation was a…read morebreeze they cleaned up. It looks fantastic. I would highly recommend it.

I chose The Floor Store for both flooring and countertop projects because of the positive…read morereputation they have built in the Valley. Unfortunately, my experience did not match that reputation. The projects themselves had issues, but the bigger problem was the communication, lack of follow-through, and lack of accountability when those issues came up. To be clear, I understand that mistakes happen. Materials can be delayed. Defects can occur. Schedules can change. That is part of any home improvement project. What matters is how a company communicates, takes ownership, and helps the customer through those issues. That is where The Floor Store fell short in my experience. My carpet project started with a material shortage that left part of the installation unfinished while more carpet had to be ordered. That shortage also appears to have contributed to seams being placed in areas where they may have been avoidable if enough material had been ordered correctly from the beginning. The countertop project then brought a separate set of problems when a defect was identified and a replacement became necessary. Again, issues happen. But throughout both projects, I repeatedly had to chase down updates, ask for status information, and coordinate details that I believe should have been proactively handled by the company. The most frustrating part was the breakdown in communication between scheduling, installers, contractors, and management. Follow-ups that were promised did not happen. Schedules changed without proper notice. At several points, I felt like I was doing the work of the project coordinator just to keep things moving. What concerns me most is what happened after the projects were completed. At management's request, I took the time to provide a detailed written summary of my experience and concerns. I sent that on July 25. Weeks went by with no acknowledgment or response. I followed up again on August 11 and still received no meaningful communication. I also attempted to escalate the issue again before posting this review. That lack of response reinforced the exact concerns I had already raised about communication, follow-through, and accountability. I spent more than $20,000 with this company and expected a much higher level of customer service and project management. While the final products may be acceptable, the process to get there was unnecessarily frustrating and disappointing. At this point, I am posting this review because all private attempts to resolve or even discuss the matter have gone unanswered. I was not looking for excuses or an argument. I was looking for acknowledgment, accountability, and an honest conversation about what went wrong. Ignoring a customer after more than $20,000 in business is not acceptable. If ownership or senior management genuinely cares about their customers, their reviews, and the reputation of this business, I would encourage them to contact me immediately. I would still prefer to resolve this directly and fairly, but that requires someone from The Floor Store to actually respond. Future customers should know that when things go wrong, communication and follow-through matter. In my case, that is where The Floor Store failed. I hope management chooses to take this seriously, because this experience has completely changed the way I view a company I originally trusted.

We wanted to have all of our flooring replaced in our 2700 square feet. The Floor Store was the…read morethird business we received a quote from. The pricing was fair, we loved that it's a local family business and they were very good at guiding us through the process of choosing our flooring, which can be an intimidating process. There are loads of choices in their showroom! We were so happy with our results and the customer service that Chris gave us, we recently recommended our real estate clients to use The Floor Store, too, and they're in the process of replacing all their flooring. I highly recommend this business and I will continue to refer our family, friends and real estate clients!