This review is for the excellent work done by The Clean Plumbers in Tampa and St. Petersburg. After…read morereceiving unusually high water bills from the City of St. Petersburg, a city inspector checked my water meter and advised me that I likely had a leak. I called The Clean Plumbers. Eric came out promptly, diagnosed the issue, and clearly explained how the work would proceed, including cost estimates and permitting. The plumbing team, led by Luis, with technicians Jackson and Carlito, did outstanding work. They had to cut through four inches of concrete in my circular driveway to run a new plumbing line to my house, and they handled the job with professionalism and care. When the work was finished, they repaired the concrete so well that it looked new. I am truly grateful for the excellent work of Luis, Jackson, Carlito, Eric, and the entire Clean Plumbers team, and I highly recommend them.

ATTENTION VILLAGERS!! Dove Plumbing is now owned by The Clean Plumbers. The Clean Plumbers is…read moreoperated out of Southern California. Had an issue which required some trouble shooting. Had 2 different techs from The Clean Plumber out to tell me the same thing. "We will get back to you". Of course they never did. Much like Frank Gay Services, they are only looking for easy , fast fixes. Thankfully our electrician turned us on to another locally owned plumbing company (see next review) who sent our a delightful guy who took his time and figured out the problem. Yes, The Clean Plumber is new to the area, but why waste your time and money?

Alvarez Plumbing has serviced our home twice in the last year, for two unrelated issues. Our most…read morerecent technician, Jacob Fox, came to service our A/C unit. They are very reliable and do great work.

Update review: responding to the owner…read more I want to correct several points in this response because your company's internal notes do not accurately reflect what occurred in our home. First, I have never disputed that the capacitor tested poorly and needed replacement. That is not the issue. The issue is how the overall service was presented. We called for an intermittent ticking noise while our AC was cooling properly. Multiple components were presented as the solution associated with that concern, yet the original noise was not properly identified or resolved. That distinction matters. Second, your statement regarding the refrigerant does not reflect what was communicated to us. My husband knew the price per pound. Cost was not the reason he limited the refrigerant. He specifically asked your technician how much refrigerant the system needed, and the technician responded that he did not know and told my husband to tell him when to stop. My husband stopped him at two pounds because he was being asked to authorize an unknown quantity without being given a clear target. We strongly dispute any documentation suggesting otherwise. Third, although your technician mentioned a possible leak and used electronic detection equipment, no leak was located. Your own subsequent visit also failed to locate a leak. The independent company we hired has likewise been unable to identify the leak your original technician suspected. That company has had to continue diagnosing and monitoring the system. Saying that additional refrigerant was later provided "at no charge" also does not erase our concern about how the original service was handled. By that point, our home was experiencing cooling problems that did not exist before the original appointment, and our family had already incurred additional expenses, including two nights in a hotel with our minor child. Regarding the signed paperwork, this is also part of our dispute. The documents were presented electronically and scrolled through for signatures. The technician's detailed narrative was not individually reviewed with us before signing. Therefore, repeatedly referring to a signature does not resolve our disagreement about what was actually said and communicated during the appointment. We have never asked Alvarez for financial gain. We asked for a reasonable refund so that we could apply those funds toward properly addressing the system with the company now assisting us. We were even willing to discuss Alvarez retaining the reasonable cost of components that were actually necessary. I understand that Alvarez chooses to stand behind its technician and internal documentation. We stand behind what actually occurred in our home. Those are two different accounts, and repeating the company's notes publicly does not make our experience untrue. We contacted your company for a noise not because our home was hot or because our AC had stopped cooling. What followed was a confusing, sales-driven experience, disputed documentation, refrigerant added without a clearly communicated target, additional service visits, additional expenses, and ultimately a loss of confidence in your company. We attempted to resolve this privately and requested what we believed was a reasonable resolution. Alvarez declined. At this point, I will not continue debating the same facts publicly. I stand by my review and my account of our experience. Any remaining dispute can be addressed through the appropriate consumer-protection and dispute-resolution channels.

I decided to try and replace my shower cartridge on my own last week. I've become pretty handy. But…read morebeing that it was 20 years old and very stuck, I spent my whole day off wrestling with it just to have to break off. By then It was 4:00 on a Friday and I started to panic. My wife would be home soon from work and I couldn't turn the water back on until it was fixed. I started calling plumbers just in case. Most weren't answering phones, were out of service, or couldn't get to me until Monday. I tried True Plumbers first and was put on hold. I waited a couple of minutes and no one picked up. So I hung up and called other plumbers. After not getting any good answers, I tried them again. They had one of their plumbers call me. Josh was working on a job in Lakeland, but said he could come out to me that evening. I talked to him about what was going on and what I was doing to fix it. He told me I was on the right track. He encouraged me to keep doing what I was doing (because it was exactly what he would have to do). And for him to do it, I'd have to pay the service fee + parts and labor. Not cheap that time of the day or week. Lucky for me, my wife got home and saw I was totally exhausted and frustrated. She took over trying to get the rest of the cartridge out. Josh told me to check back in with him in the meantime if we needed him. He was still planning on coming later if we couldn't do it. Probably a good hour later, my wife got the rest of it out. Let me tell you we shared a huge high five and there was much cheering in that shower! lol I called Josh back and let him know we did it and he didn't need to come over. But I was so grateful for his advice. Sometimes you just need someone to tell you you're doing it right. If we have any other plumbing issues, I'll call them again for a quote.

They charged me around $340 dollars to hook up the fridge water line to the wall. One of the two…read moreplumbers was very unprofessional and disrespectful. Had a new fridge put in and the guys who put in the new fridge said they couldn't touch the water line of the old fridge and that the valve from the wall needed to be replaced so that the water line from the new fridge could be connected, and to call plumbers for that. We called them and they arrived an hour earlier than their estimated time range. Long story short, the plumber guy said replacing the valve in the wall wasn't necessary and the hose from the valve could be connected to the new fridge. He said this to me like I was a moron, which I don't know much about plumbing, so I'm probably a moron when it comes to that stuff. But the way he said it and looked at me rubbed me the wrong way. He then puts a fitting thing on the fridge hose and connects it to the valve hose coming from the wall. It takes him maybe a minute to do this. He tells me it's gonna cost $340 or something close to that. I ask why so much for having done so little, he said he had to drive forty minutes and says it like it makes total sense and I'm the idiot for asking such a stupid question. I will never use their services again.

I've been a customer for approximately six years and I've never been disappointed, nor do I expect…read moreto be disappointed. I'm pretty regular with my maintenance for HVAC and each time a representative comes out to inspect and/or service my unit, I experience professionalism, patience in answering all my questions & thoroughness in educating me about the system and how it should be working. For this particular review, I had my annual HVAC and plumbing inspection and maintenance. I had Chase for my HVAC and James for plumbing. Both of them provided what I believe to be a thorough inspection and maintenance, which included a review of my past history, pictures to show me what requires attention, and for record of services provided; we discussed several options to resolve my issues, and they cleaned up behind themselves. I appreciated their consideration in applying shoe protection in my home. Both individuals were pleasant to work with.

I've been a customer of theirs for over two years. Every engagement has been extremely positive…read more They are always honest and I feel like they have my best interest in mind. I subscribe to their maintenance plan which is a great investment, because they've fixed a few things free of charge that were part of the plan. Ura came out to help today and he is always professional, honest and works fast. But honestly everyone else I've worked with here has been a true pro.

Friendly service on a Saturday afternoon. I was thankful for the technician Paul that came out on…read morethe weekend and solved my mini crisis. I had to turn off the water until it was fixed, they were quick and provided great service. The office staff was friendly as well, and even checked after to make sure everything was good.

This company renovated two bathrooms and hooked up our brand new kitchen 2-1/2 years ago. I am a…read morelicensed contractor and had to foster new relationships with vendors because I was 4 hours away. The tech was mildy experienced and hooked up may items incorrectly which we had fixed at our own expense. The most recent being the master bath shower pan that was not done to code for two reasons. The first reason was there were no dam corners above the curb as required by the Florida building code.  Dam corners are put in so if there is ever a leak where the shower enclosure penetrations are, everything stays protected.  This is evidenced in the 2023 Florida building code chapter 27. They really need to educate themselves.   Also, this pan should've been pre-pitched with either a Styrofoam liner or with floor mud before the pan was put down. This is Florida building code and is the way that I do it in my business every day.  Placing a shower pan directly against raw concrete without a proper slope, almost certainly leads to a pan failure. Water will pool beneath or inside the pan, rotting the surrounding structure, fostering mold, and compromising the waterproof seal which is exactly what happened.    I paid them to do this correctly and I had assumed that it would be in accordance with the Florida building code. I was not living there and was not able to be there to supervise.   When I contacted them, Luis argued with me and told me that it was done correctly, the same way he did when he hooked up our Alkaline Water machine where it was reversed, and the Alkaline Water was coming out of the small spout where you couldn't even fit a cup under. He actually called me "picky."  I have never, in my 37 years, doing kitchen and bathroom remodels, called a client picky for wanting something to work as designed and intended. I requested a refund on what was paid orginally (not the amount to rip everything out, pay for a proper pan to be done, and re-tile. That cost will be over $10,000.00. Their response is as listed below: Thank you for reaching out to us. We have received your request for a refund regarding the shower pan installation completed at your Tampa condo in December 2023. As a General Contractor and fellow industry professional, I believe you can appreciate the operational standards necessary to maintain the integrity of a specialized trade like plumbing. Because of our respect for your professional background, we want to address your concerns with complete transparency. Our standard service warranty on labor is one year from the date of completion. As this project was completed over two and a half years ago, it is well outside our established warranty window. More importantly, our records and your recent correspondence indicate that another contractor has already opened and manipulated the work area to perform their own diagnosis and remediation. From a protective and liability standpoint, it is impossible for us to honor or evaluate a warranty claim once another party has touched the work. In our industry, it is unfortunately common for a competitor to attempt to discredit previous work to justify their own scopes. Because we were not given the opportunity to inspect the issue first-hand in its original state, we cannot verify the conclusions drawn by a third party. That being said, we truly value the long-standing relationship we've built with you. Because you are a VIP customer, we are willing to offer a professional courtesy that reflects that status. While we cannot issue a refund for work that was accepted and remained functional for over two years, we would be happy to send a senior technician to look at the issue and suggest a root-cause fix. Should you choose to have us perform the corrective work, we will apply a heavily discounted "VIP rate" to the labor and materials, just as we have done in the past. We value your business and hope to resolve this in a way that respects both our warranty policies and your history with Premium Plumbing. This response is a joke. The pan was leaking into the unit below and caused over $1000.00 damage to their unit which I also had to pay. As a contractor, I fully realize things can go wrong. It's how a company rectifies those mistakes that sets them apart.

Had a leak near the water meter on Saturday morning. They came within an hour and fixed it for a…read morefew hundred dollars. Great service by Alex!!!

We contacted Dam Plumbing & Drain to replace a tankless water heater. Unfortunately, the new water…read moreheater was set at 98 degrees and it was not working properly / consistently. When the plumber, Richie, returned to review his work a week later, he argued with us and said the water was hot. I told him that's not what our complaint was - the temperature wasn't consistent. When we asked him to re-install the previous unit, he said he couldn't because he had thrown it away in the trash. The previous Reem water heater of ours was working just fine. We were just downgrading to a smaller unit. We sent a complaint to the office almost 2 weeks ago but no one has ever called, texted or emailed us back. Absolutely an unreputable company! I can't believe they have so many good reviews when we definitely received the worst service possible. Update: I don't think it's wise for any business to publicly give an "excuse" why they did something that a customer is unhappy about, and rightfully so. Their plumber was told from the start that our current/previous tankless water heater was working just fine. Why would anyone throw away a unit that's working fine? After speaking with Lucy today, I was also asked to revise my review here if they provide a new service that is satisfactory. My husband and I run a small business and we've never asked a customer to revise their online review. It is always the customer's choice to do that on their own. A company's response to a negative review always shows how they truly operate.

McNatt fixed a problem created by a previous company, taking the time to trace down all the damage…read moreand repairing the problems at a reasonable price. The plumber even didn't let rain--non-thunderstorm, so he worked safely--prevent him from finishing the job. I will be using McNatt Plumbing Company for my next plumbing project.

Never showed up. I was told that they would be at my house between 11am-1pm. I called at 2:30pm and…read moreasked if they were coming or not. Was told that they were in another job. I called again around 3:30lm to cancel the appointment. They were not going to show anyway. Waiting all day is ridiculous, especially when they gave a time frame. Communication is lacking from this business and professionalism. I was not pleased with the lack of communication and effort on this company.

Lisa was our plumber. Very professional and knowledgeable regarding our repair of 2 pressure…read moreassist toilets that we wanted repaired vs. replacing. The unfortunate thing was that it took almost a month to complete (hence 4 stars) due to the incorrect parts being sent. Another order was placed for overnight but it took longer to get here. The second order only came with one part so only one toilet got fixed. Another overnight order placed and this time it came the next day with the correct part. Lisa was easy to work with and we would highly recommend her to take care of your plumbing needs.

Full regret on hiring this company! What was supposed to be a re-plumb of piping from curbside…read moremeter into house. Replaced main water line but as disconnected my sprinkler water line and did not reconnect. Had to call multiple times to get another crew out to reconnect sprinkler piping, When they did show up, they cut out the sprinkler control wiring and just threw the cut out wiring in the bushes! Beyond the lack of a quality installation, this company is not looking out for interests and will end up costing you more on non-plumbing related repairs...a spiteful company and needs to be run out of this market! Dont trust Dan Chauvan (sales guy) or Ricky Kissel (branch manager).