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    Premium Plumbing

    4.2 (5 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

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    4 months ago

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    Jones & Sons Plumbing

    Jones & Sons Plumbing

    3.4
    (30 reviews)

    I needed a repipe after learning about a massive slab leak. It took a few days without water before…read morethey could make it out to start the work. Due to previous remodeling, they were able to get one bathroom functional in a couple of days. ​That was the good part. The rest of the work was sloppy, running piped ON the laundry room walls, kitching piping on the outside of the house. They were sloppy in cutting access holes in the walls and while they had indicated they would fix all that, they did not . They left drywall dust and insulation, tracking it through the house. Dirty hand prints on walls, doors and ceiling and cigarette butts everywhere outside, even after being asked to not drop them. I was pressured for final payment before it was all finished, probably why they didnt finish after payment. I would NOT recommend them under any circumstances.

    My girlfriend had a plumbing issue in her complex and her landlord passed it off to her as her…read moreproblem, since Jones and Sons was familiar with the piping and the past problems in the complex we decided to contact them. James was sent and my girlfriend and I found him to be very friendly and knowledgeable. Trying to track down the problem (a foul sewer odor) when the washing machine was used was a process of elimination. There was a washing machine drain installation improperly done years ago that James saw and the thought was that the sewer gas was backing into the utility room particularly after doing a good number of loads of laundry. James corrected the problem and brought it up to code. His work was extremely neat and precise. Sadly for us the problem continued and James spent a good amount of time trying to snake the line and drop a video camera down. The drain line wasn't freeing up and the camera showed that there was still waste in the line which should have passed with the snaking. The thought was the perhaps the line broke somewhere down the run and we decided to take a few days to explore the options. It turned out the sanitary line in the complex started overflowing and what the property manger claimed was my girlfriend's problem was really the landlord's problem. I brought this to the attention of Jennifer from Jones and Sons, even though James had invested his time and materials on the job Jennifer was so pleasant and understanding. She asked for me to be patient and she would call me back the next day. James called me the next day and he was as nice as can be. Mind you his business card has him listed as "Uncle James" and lol that what I started calling him from the beginning. His words to me were " I want you to be happy, what can I do to make you happy? " We spoke and he really listened and we came to a very fair resolution. In reality James is like your uncle, your favorite uncle! Jennifer and James are the nicest people! I highly recommend Jones & Sons for who they are as people.

    Premium Plumbing - plumbing - Updated August 2026

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