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Tampa, FL

Premium Plumbing

3.7 (6 reviews)
Closed • Closed
Updated a few days ago

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Red Cap Plumbing, Air & Electric

Red Cap Plumbing, Air & Electric

(333 reviews)

AC stopped working and a technician came within 2 hours His…read morename is Leo and did a fantastic job!! He is well mannered, very knowledgeable and answered all my questions. I want him to come back anytime I may need service. It is a piece of mind to have someone with this level of professionalism. Thank you

We had a very disappointing experience with Red Cap Plumbing. We were going to be first-time…read morecustomers and chose them because of all the positive reviews we saw online. The call center staff was friendly when we scheduled our appointments, and the promotional deal sounded great -- $25 AC maintenance and free water heater flushing. We scheduled two separate technicians, one for the AC and one for the water heater. The day before the appointment, they called to reschedule the AC appointment, and then called again to reschedule the water heater appointment, saying they needed technicians to handle emergency calls for customers without AC. We understood and rescheduled everything for the following week. Unfortunately, we received another call today canceling both appointments again for the exact same reason. At this point, it feels like customer service and honoring scheduled appointments are not a priority. I completely understand emergencies happen, but canceling on customers repeatedly after they've cleared their schedules is extremely frustrating and unprofessional. It gives the impression that technicians are being directed toward higher-paying jobs instead of keeping commitments already made to existing customers. If that's how scheduling works, it should be communicated upfront instead of wasting customers' time. This experience left a horrible taste in both mine and my husband's mouths. Unless we have absolutely no other option, we will not be using Red Cap Plumbing for future maintenance or repairs.

Premium Plumbing - plumbing - Updated October 2026

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