Whatever you do don't say it's urgent. They responded fast on Angi and came between the hour, then tried to charge me $850 just to glue a PVC that broke in my outside wall. I was able to get the price down to $800 which is still insane and they should be ashamed of themselves for charging people those numbers. The work itself took less than 1 hour and they don't even patch the hole in the wall. They got $800 today from me but lost a customer for ever, good business Cass Plumbing! read more

I was obtaining quotes for the replacement of a 40-gallon electric hot water heater in my Treasure Island condo. Cass Plumbing supplied an emailed quote which was higher than the others. Later that day, Brian Cass called me and was following up on their quote. Brian told me that he was the sales manager of the family-owned business. He also said that Cass Plumbing would match other quotes from licensed plumbers other than Home Depot's contractors. Brian went on the provide me with his direct email address. He told me that if I received a quote that was lower than theirs to send it to him. I forwarded him a significantly lower quote from a licensed and insured plumber and followed up with two emails without a response from him. I checked Cass Plumbing's website, and they have the following in writing: Cass Plumbing's Lowest Price Guarantee Cass Plumbing makes every effort to offer our customers the most competitive plumbing pricing available. To support this effort Cass Plumbing additionally offers the following Lowest Price Guarantee... Lowest Price Guarantee: Cass Plumbing will beat any plumbing price by up to 11%. Competitor prices must be in writing and issued by a licensed, bonded and insured local plumber. Additionally, any competitor's written prices must be presented to Cass Plumbing before we start to provide our plumbing service. Even more, Cass Plumbing does not give or confirm our Lowest Price Guarantee price in writing, unless Cass Plumbing first receives from the customer, the customer's commitment, that Cass Plumbing will be selected to provide the plumbing service detailed on Cass Plumbing's written pricing estimate. (This Guarantee may not be used with or combined with any other discount Cass Plumbing may be offering). Clearly, this isn't being followed and is misleading. It is false advertising. read more

Called I was told that someone would be out between 1 and 3. when the plumber called me he said he couldn't come out because it was not considered an emergency. HUH????? Either they are terrible at communicating between the office and their employees out in the field or they do not know what they're doing. Thanks for making me waste my afternoon now I have to call a different plumber read more

Used them to connect an outdoor gas line to our grill. They were quick fast and did a great job!

I called Cass Plumbing for repairing my Washer connection. Quoted me $650.00 for replacing hot and cold valve. My jaw dropped and this did not include any material and fixing wall, that would be $500 more. They are the biggest rip off. I called Cross Creek Plumbing and got it done for $350 including material cost. They are all commission based plumbers and Cass plumbing takes cut. read more

Cass was the first plumber to reply to my request on Angi (Home Advisor) They had very high ratings. If you look at yelp.com their ratings are not very good. I was pleased that they came out right away so I give them high marks for coming fast and without a service charge. Their quote was $650 to install a faucet and fix the kitchen leak. I hired a different plumber and they also came out that same day, and it cost me $354 in total including a trip charge of $59. That's 83.6% higher than the amount I paid. Shame on you Cass Plumbing and shame on those that pay your ridiculous prices. i assume that theyt lure a lot of people to give them a try because they don't charge an up front service fee, but they sock-it-to-you once they come out. read more

What a shit outfit this is. Wanted to charge me 2800 for a blocked toilet. Tech was an asshole only surpassed by their supervisor who went into an anti-NY tirade and told me to go fuck my self. read more

Amazing precise craftsmanship. Amazingly neat. Amazing final product. See pic of new garbage disposal read more

Cass Plumbing - Clean Neat Precise Perfection - Plumbing Near Me - Tampa, Florida

I just had a new kitchen sink installed. It was difficult to find one because I live in an older mobile home, but Cass hung with me the whole time. Their customer service is excellent, and they worked extremely hard to get my sink installed. I will never use a different plumber -- Cass is the only one I will use from now on. read more

great service, called on a Friday nite with a leaking hot water heater. Richard called and was at my house in least than an hour and stopped the leak, said Louis would be there Saturday morning and fix the problem. Louis was here by 9am and completed the service. Can not say enough nice words for their service, would not use anyone but Cass for my plumbing problems . Price was also very reasonable no extra charge for nite or weekend. read more

I called them to give an estimate to install ProFlex CSST through my attic, and down the outside wall. Basically, go into the attic with a 50' ProFlex CSST line. Drop one side through soffit on right side of the house, and drop other side through soffit on left side of house. Connect to pipe and into kitchen. Perhaps a 3, maybe 4 hr. job. House is 35' wide, single story. The drop down is 5' on one side, 8' on the other. They quoted me a ridiculous price ($70 per foot). Seriously? When I told him I had another quote he asked that I send it to him and he would try to match it. He then asked for the lic # of the other company. I sent that to him as well. I followed up with him and he said he had a medical emergency and would call me in a few days. That was weeks ago. Never responded to any of my messages since that day. read more

They are amazing and always work extremely hard when performing all my plumbing needs, and their prices can't be beat. I highly recommend them. read more

I contacted Cass Plumbing through Angie's List and had them come out to give me an estimate to install a water softener I bought in a location where the previous owner of the home had his ( I just bought the home) and put in a recirculating pump on my instant hot water heater. Quote for the installation of the water softener was $4650. read more

DO NOT CALL! UNRELIABLE, INCREDIBLY RUDE, DO BUSINESS ELSEWHERE! Waited around for HOURS for them to show up only to be talked in circles by 3 different people in the same company, all with completely different stories/excuses within a 15 min time span! The only positive thing that came from this is not having a company like this in your house! SCARY! read more

I got 3 quotes to replace the whole-house shut off valve. The price quote form Cass Plumbing was double the quote from the other 2 companies. It is a very simple job. It is hard to explain why Cass Plumbing was so high. read more

I needed a new hot water heater and was referred to Cass Plumbing. They were friendly and came when they said they would. Their price was a bit high but they were willing to match a price given by another plumber. We did not use Cass as they asked for a 50% deposit in advance. We have never been asked for a deposit before. The reason we do not approve of this is that once a plumber, electrician, etc. has your deposit they can change the cost of the job and you could be stuck trying to get your deposit back. This was especially true as their initial price was several hundred dollars higher then some others. It is important to repeat that they were friendly, punctual and were willing to work on pricing. We just do not pay plumbers a 50% deposit. read more

Cass Plumbing Leaking kitchen faucet, nothing out of the ordinary. Issue was not with the repair but rather the advertised first time customer $75.00 gift certificate. Turns out the "gift certificate" is imaginary as it is never noted on any of the invoices and thus never applied. You are given a figure, you pay half and the other half upon completion. When you ask about the credit you are told.. "no more discounts".. but hey, where's the first discount?? However I can do math; add the alleged "$75 gift certificate " to the quoted cost and you get a sum that no one would agree to to change out a faucet! That's called low key shady and misleading advertising. First and last time as a customer. read more

Scam artists. Came out 3x and my toilet was still not fixed. After paying $275 the first time was told that I needed a new toilet the third time. An hour later quoted me $750. For a guest bathroom toilet install. No way! Do NOT give these people your business. Home Depot toilet is $150. $300/ hr labor? I don't think so... RESPONSE TO CASS: I understand sir and I appreciate the $100 credit after I asked for it, however $750 (or $650) is just not competitive with the market for a small install like this. Also I was told driver would call when on his way and of course he did not. I have a big dog that goes crazy when people ring the doorbell. read more

This company is a bunch of lying thieves.I had a water pipe leak under my mfg home.Their man wanted $700.00 to fix because it was wet under my home.Another plumber came laid down a card board box and in 20 mins had the leak fixed.Cost $100.I fully intend to intend to put these crooks out of business.Lazy over priced and most likely cant plumb as well. read more

My technician Maurice did an excellent job, with a much more reasonable quote than competitors, and quick service. Customer service over the phone was equally great! if I have any future needs, I'll be sure to continue with them! A+ read more

Cass Plumbing - Commercial Water heater, 40 gallon, electric - Plumbing Near Me - Tampa, Florida

Took nearly 3 months to complete a job they told me will take 3 days to complete. After two months of not returning my calls or avoiding them, I had a scheduled 12 day vacation planned for over a year, then they blamed me away those days why it took so long, even though when I got a hold of them they confirmed it would be done the day I left and I had someone at the house waiting with no show. It took the BBB and a Lawyer letter to get them to finish 5 days shy of 3 months. The nerve of them after two and half months to say it was me for that time. Stay away. Even when they came to fix the remaining it took them two trips, because the first team half ass it leaving holes in the yard. read more

Cass was referred to us by the COA for a required plumbing inspection. The only issue we knew of one toilet was running, there were no other noticeable issues. Cass sent someone out and they said there were numerous issues at the property and they would fix everything for $3250. I had another plumber go out to quote the same work. That plumber came back and informed us that most of what Cass identified as issues, were in fact not issues. That plumber fixed the three items that were actual issues, one of which Cass did not even identify as an issue. The bill for repairs from the second plumber was $325. Cass charged us $250 to inspect and provide us a bogus quote. I will not use them again. read more

One star because 0 is not an option. Gave me an in person estimate to replace toilet. In the estimate appointment, I explained the toilet had only plastic lines and valve that I wanted updated. On the scheduled work day, I noticed the valve and line were not changed out. I was told that was $150 extra. I tried to explain that it was discussed in the estimate and part of the quote. The company was quick to tell me that it was not in writing so they would not honor anything said in the estimate. Very bad customer service, very rude service provider .... Please save yourself the hassle and find an honest plumber. read more

Would give them a zero if I could. Called to get a quote to replace two water heaters and they said they would send someone out between 12:00 and 1:00. Great. Therefore, we made plans to be home by noon to meet them. They showed up just after 11:00 and left because we weren't there yet. On top of that, they were rude when we called them back and basically blamed us. We have used Cass in the past but will NEVER use them again. read more

Stay away!! I used them previously and didn't have an issue. Hired them for a second job and every thing fell apart. Please note, Cass has program where if you use their services, they provide you with a $75 discount coupon towards a future service. Make sure they apply the coupon before doing the work as they will not honor their own coupon!! I asked them to come and do an estimate to install a water softener. Nice guy comes out and tries to talk me into upgrading my hot water heater as well. He quotes me $450 to install the water softener and $550 to install the water heater. I explained i only wanted the softener done and he says OK. Fast forward a few days and I notice I never received an estimate emailed to me. I call the office to set up the appointment and ask if they can email the quote over to me. The dispatcher explains the price to install the water softener is $550. Now I'm confused. I explain to her that wasn't what the gentleman that provided the estimate had quoted. $550 was the cost to install the water heater that i never even requested an estimate for. The dispatcher was really nice and says that she will check in with her manager. She calls me back the next day and says "Mr Hall, you are right, I spoke with the guy, $450 was for the softener, $550 was for the water heater" She even mentioned that she could see from the original call, I was only looking to install a water softener only so no worries. I set up an appointment with her for the following week. Fast forward to the appointment date. No one shows up. No phone calls and I'm confused. I call the office and get a different person that had no knowledge of my appointment and only had details on the previous work I had done. Now this is starting to get bad. I call a different number and i reached the original dispatcher I spoke with. She can't find the appointment and has no clue what's going on and asks if she can call me back. When she does, she says that she reviewed our calls. She says the appointment should have been set, but she didn't know why my appointment wasn't in the system. She keeps apologizing and then she says she will ask her manager about a discount and if she could call me back. No worries but this is where things get very upsetting. The lady calls me back and I explain its nice that she is offering a discount for the NO SHOW but i wanted her to be aware that Cass Plumbing provided me with a $75 discount certificate which can be used on any future services. If they are going to provide any discount it would be on top of that coupon as I planned on using the coupon they provided to me. The dispatcher then tells me, that since they already gave me a discount and reduced the installation price for the water softener from $550 to $450 they won't provide any discount for being a NO SHOW for the first appointment AND I can't use the discount certificate they provided to me for future service. Cass Plumbing dropped the ball and was a NO SHOW. I don't really expect a discount for that. However they did quote me $450 to install a water softener and provided me with a $75 coupon I expected to use. It is extremely unprofessional to change the estimate from $450 to $550 and then act like you're doing me a favor when you change it back. $450 was the original amount of the estimate for what I wanted done. You guys got the numbers confused trying to include other items. It is extremely unprofessional to give me a coupon good towards future use and not honor your own coupon!! These are my two complaints. Im not even going to address the poor customer service, them not showing up for the appointment or them treating me in such an unprofessional manner. I Would Stay Away!! read more

Cass Plumbing - Plumbing Near Me - Tampa, Florida

redo bath shower plumbing. good work,clean, done right 1st time

Called for a clogged sink (Garbage disposal), they showed up and asked me to pay $175 diagnostics. 3 minutes later, I was told I need a new garbage disposal that will cost close to $500. The serviceman never even tried to run the disposal or loosen it. I wouldn't get them near my house. read more

I was staying in Riverview with a friend. After a series of plumbing leaks, leaks that she was repairing one at a time she finally experienced a huge pipe burst. After calling and emailing multiple plumbers, Cass got back to me almost as soon as I pressed enter. They were out at the house in 14 hours and were able to give a full evaluation of the problem. They also provided an estimate. With estimate in hand, I shoped around. Cass was right in line with the cost. Within a week the entire house was replumbed. An entire house recieved an entirely new system, the old system shut down and the water heater, outside spikets, etc. all properly hooked up and working perfect. Cass was professional, worked without budget and did things quickly. There were a few things that I didn't expect. When I reached out to Cass for clarity, they came back out, fixed a few things that were not part of the contract and did it with free of charge. They put quality and customer service ahead of dollars. If I ever need, or know of anyone that needs, plumbing services, Cass will be my first and last call. read more

Found Cass Plumbing Inc. through Home Advisor. Scheduled an appointment 4 days in advance to ensure availability on both sides as I would need to take time off from work to be home. At 12:30pm day of appointment (appointment window 12-2) I call them to confirm only to learn...."Sorry we are busy and won't be able to make it today." How do businesses like this remain in existence? They clearly don't value the customer or respect the customers time or efforts to accommodate them. Consumer beware! read more

They quoted me a price when they came out i let them know i will shop around first to my surprise Mario shows back up to the property and tells me he can do a under the table job he seemed very creepy so i refused what type of company is this its not safe. read more

This company failed to fix the problem and charged as if they did. Since they didn't fix the problem, they allegedly did a camera inspection and charged again. When we questioned the charge for the camera inspection, they were rude and threatened collection and a lien. We did find another company to resolve the issue quickly and without a camera inspection. This company is not good. read more

After having 4 different plumbing companies try to solve the problem at a cost of over $1000 I finally called Cass Plumbing and was impressed from the first phone call. They were responsive, hard working, communicative and professional. They gave me a very competitive estimate and even called the morning of their visit to let me now they were on their way. Their team included Cleveland, Stephen, and NG, (new guy, sorry I did not get his name). They worked hard to cut through 20 feet of concrete to replace a broken sewer pipe. They cleaned up their mess afterward. When I next need a plumber I will certainly give these guys a call. read more

Advertises as free Estimate, scheduled an appointment . but when they actually get to the property they will try to charge you to do the diagnosis in order to get a 'free estimate' . Another words no advantage over any other plumbing company in the Bay Area. As a property manager will not be using them again. read more

Called several 24/7 Plumbers, none could come until the following day except Cass Plumbing. Richard arrived on schedule (8:30 pm on a Saturday evening) and made the repair quickly, efficiently and at a reasonable cost. Very pleasant, friendly and personable. He was informative throughout the entire process. Will call Cass for all our plumbing needs in the future. read more

Horrible experience. Problem was misdiagnosed and we were charged for a flange we did not need. The plumber was obviously not experienced. Horrible customer service. Will never use cass plumbing again. read more

Today I had Cass come out to snake the main drain line. They would not give an est. over the phone, and when the plumber came out he charged $425 with a $75 first-time customer discount. So $350 for a 30-minute job that should have cost $100. People are getting overcharged for simple jobs! Since I needed to be completed ASAP, I had no choice. I would not recommend this company because of the price. Simple labor should not be this expensive for a 30-minute job. read more

Outrageous Estimate Had them come to provide an estimate. They were the 4th of 5 I was getting. The first four estimated 3-4 hours of work, all at about $100 per hour. Cass came and provided an initial estimate of $3250. In their defense, the person told me not to gag. When I told him I wasn't interested if it was anywhere near $1000, he hemmed & hawed with much silence. I asked him to leave for wasting my time. Are they just trying to find an unaware customer willing to pay such bizarre costs? You should check around and never pay more than $100 per hour for a licensed and insured plumber. They wasted my time. read more

I called them about a plugged toilet issue on a Saturday. They stated it would be $55 to come out and see what the issue was and give an estimate. If I decided to use them the $55 is waived and there was not additional charge for a Saturday call for service. The tech called me and said he would be there in 2 hours about 15 minutes later he called back and said he was on his way and be there in 30 minutes, I thought wow that is great, but that is all that was good about the service. When I tech showed up I told him the issue and showed him the bathroom. About 10 minutes later he came out to the kitchen area and said that it would be $270 dollars and I told him not to do the work and why so high priced. He stated they have set prices and a restricted toilet is $270 no matter if it takes 10 minutes or 3 hours. He informed me that I owe the money because he had completed the work already. It appears my father ok'd it to get it fixed so that is not issue with Cass Plumbing. When I called on Monday to find out about these set prices and why if they have set prices why tell people it is a $55 to respond for estimate. I was told they cannot give prices over the phone, guess they get plumber to door and then collect $55 when they give outrageous price. They then had service manager Drew call me back. He told me their prices are set and that is the price for a toilet to be cleared and it does not matter if 10 minutes or 3 hours, woe I guess that is in their training because that is the exact same words the tech used. He told me it was the luck of the draw, don't know if it is good luck then that it only took 10 minutes versus 3 hours but for a manager to say to customer the price is set and luck of the draw. Drew told me he would send me a $75 dollar gift card but a week later I did not get it. When I called the lady told me that Drew did not tell them to get me one but she would get one out in the mail. When the card came there was nothing else inside the envelope not even a business card or thank you comment, it was like here take this a go away feeling. I did see another review saying they got a $75 gift card from Cass Plumbing too, must be standard practice for them. Drew also told me that he needs his people to make $200 per hour and that still only gives him 3% profit, he needs a new financial department if he only makes 3% that means for $20,000 the company only is making $600, how do they stay in business? read more

Almost 2 weeks ago 2 associates from Cass Plumbing came to give me an estimate to install a water softener. One of the individuals put his leg through my garage ceiling leaving a hole approximately 3x3 feet. I was assured that it would be repaired. No word after 2 days. I began calling every day and was told each time they were attempting to reach their drywall people. Never did anyone contact me with a status. I filed a complaint with Home Advisor where I had originally obtained the name of this company. Still nothing. I sent an email to Tammie the office manager for a status. She replied that she attempted to contact their drywall people "to no avail" and suggested that I find someone, WHAT!! Seriously, you want ME to find someone to fix this problem that was caused by YOUR employee!!?? So 2 weeks later I still have a huge whole in my garage ceiling. If I could give a negative 0 rating I surely would. read more

We had an emergency back up at our community where CASS was supposed to both Jet the line and run a camera. Neither of those services were performed and they charged me $1000. They did not fix the issue and I had to call another plumber out following their visit who was able to fix the issue by jetting the line. I expected a service call as time was spent on the property, however, to charge $1000 and they didn't even do what they were called out for was extremely disappointing. Unfortunately, I would not use them again nor recommend them. read more