On the recommendation of our neighbor, we called the Comfort Authority and scheduled a quote for 2 home air conditioner repairs and new ducting installation. We have always been skeptical of this industry since we've been burned before and are very careful of who we do business with. Taking our neighbor's recommendation, we made the call and met with a respectful and kind company representative, but were not ready to make a final judgement until potentially doing work with this company. As a businessman myself, I know that a cheap estimate or company quote is not always a good way to go as you often "get what you pay for" and later regret the choice to go cheap. My neighbor had gone as far as to mention that the Comfort Authority was not the cheapest, but not the most expensive; however, we would likely be very pleased with the quality of the equipment, any installations, and certainly the after-care. All of that said, as a long-time businessman, I still remained skeptical and ready to "pull the plug" if anything went wrong with any installation if we chose to go with this company. Well, as expected, and as advised, the Comfort Authority was not the cheapest, but also not the most expensive with their quotes. What initially impressed me with the quotes are that we were offered different options, from lower efficiency rated systems, to higher efficiency rated systems, as well as different warranty packages. The representative didn't just leave a quote and run away, he took the time to review all of the options with us and ask if we had any questions, going as far as to tell us that if we had any questions or concerns along the way, they would be quick to address them...but of course, I wondered if this was just a ploy to get us to sign. Well, we decided on using the Comfort Authority, even though there were two less expensive companies that we could have gone with, while admittedly, there were a few companies that had higher prices as well. I always remain skeptical until a job is completely done. Impressively, 2 large vans arrived early on our scheduled day and the entire team was introduced to us, consisting of a five person team with Peter, Shaun, Freddy, Michael and Eduardo. These gentlemen were all very humble and each of them always made sure to put on covers over their shoes to prevent any dirt from coming in our home. Each of the men would ask to enter the property when they needed to and aside from asking to use the restroom, only asked if we had any questions while they were working. We were told what the team was doing during the whole installation and were asked "if that was ok"...actually making sure we weren't being bothered by being kept informed! I kept waiting for the bomb-shell to drop. The amount of work these gentlemen needed to accomplish spanned more than 2 days and each time the same greetings and same kind professional attitude. The men all understood that although they were receiving a paycheck from the Comfort Authority, we were the ones they were working for. We were so thoroughly impressed with this team and the company so far, that we then requested them to come back and rework the ducting which we understood had been previously damaged by rodents. With the exception of Freddy from the first team, it was the same team that came back to complete the ducting work and the exact same attitudes, explanations, and kind professional attitude. Well, suffice it to say, I am more apt to scream when I don't get what I pay for and certainly provide feedback on any negative experiences, but rarely get the opportunity to provide positive feedback on such an extensive job. I will never lose my skepticism with business and contract work; however, this company and their professional team, well, they're surviving in a cut-throat business with very unscrupulous competition that will likely try to undercut them whenever possible. That said, if you are willing to spend just a little more than the cheapest, I can say at this point, you will not be sorry if you go with this company and their team! Thank you! Steve read more

I am often skeptical of services that have only great reviews. As a fellow business owner, I can say it is a rare to find a company that provides 5 star service consistently. I am often leery of contractors in Florida, due to the workmanship my hardwood flooring service encounters often. However, when reading the reviews on Yelp, I was inclined to see what The Comfort Authority was really about. I moved into my grandparents house 4 years ago and our air conditioner was never very cold. Our previous "AC Guy" always told us everything was just fine, so we started to replace windows and make sure our house was sealed up, it was built in 1935. I still was getting almost $600/month Teco bills AND my house was still 85 degrees inside after midnight, every night! I decided it was time to find someone to look at it. We hoped it would just need Freon or something minor like that, but prepared for having to have it replace. The reviews for The Comfort Authority was so phenomenal, I called to schedule a quote. We had to wait 2 weeks for them to come out. When James came, he spent 2 hours with my husband and I and thoroughly went over our system and why it would need to be replaced. Unfortunately, not only was the system very outdated, not installed to any code, but was too fragile to be repaired. He provided us with 4 different options, each had the option of replacing duct work as well. He explained the differences of each unit, in layman's terms, so we could make informed choices, but NEVER pressured us to go with any system or even their company! Based off of our gut instinct and the time spent with James, we decided on the spot to go with them and to replace EVERYTHING! Two weeks later, and man did we count down the days, Peter and Shawn arrived followed later by Steve and James to begin the 2 day tear out and installation of our new system. They arrived promptly, had all of the material needed for the project, and worked together was a well-oiled machine. The teamwork between them was outstanding! They we very professional, courteous, friendly, and hardworking group of guys! I was stress about a sense of chaos in my home prior to their arrival. This was probably the most enjoyable service I have ever had done in my home. None of the guys seemed bothered by my or my 7 yr old's questions, they even allowed him to "help" and never seemed bothered, in fact they seemed happy for it. For any parents out there, you know how children can often annoy people working, so this was very impressive for me to watch. We can not say enough great things about The Comfort Authority! If you want quality people who do quality work at a reasonable price, they are the only way to go! You will not be disappointed! read more

Let me start by saying that this is the second time in my life that I am writing a review. This was a very difficult decision for me to make because it's a big purchase and the first time I'm purchasing an air conditioner. I always like to be an informed buyer, so I had my work cut out for me. I decided to replace my air conditioner for 2 reasons. My electric bill was sky high for most of the year and I wanted to replace it before it died in the middle of the summer. I got 2 references from people I know. I called those people to come out and give me an estimate. I also spent a lot of time researching to understand everything I could about buying an air conditioner. I didn't have a good feeling about the first person that came out. I had decided to go with the second company, but when I decided to look them up in the BBB, they had unresolved cases. I then decided to look on my own and see what I could find. I came across The Comfort Authority. They had the most number of reviews and the highest ratings. After reading their reviews, I called and immediately had an evening appointment set up. James came into my house with his shoes covered to avoid bringing anything from outside into my home. He did his evaluation and explained to me what my options were should I decide to go with them. By the end of the evening, I knew that my search was over. I had some questions along the way leading up to my installation, about the product, where the air conditioner was going to be installed, etc. I even called several of their customers to get their feedback on their equipment and the company. I heard only glowing comments. I came to understand that the contractors are the most important part of this equation. You can have the Cadillac of machines, but if it is not installed properly, it will not work properly and be nothing but a nightmare. They showed up at my house a little after 8 am on installation day and left at 11:30 pm. By the end of that day, I could feel air coming from the vent in my bedroom for the first time since I lived in this house. I was not sure at first if I was imagining it or not. I've had the new system now for 4 days and I am completely satisfied and relieved that I made an excellent decision with a great outcome. James and Steve are the owners. Everyone on their team, are professional, polite and service oriented people. They are great and I look forward to having a long relationship with all of them. I hope this review will be helpful to someone who is in the position I was in several weeks ago, starting your search. You can't go wrong with The Comfort Authority; they will stand behind their work. Deborah P. read more

Just to let know that Gerri Cox was very friendly and gave us three options to solve our problem. We had contacted other company who just sold to us a new A/C unit, but they didn't evaluate the conditions of our home ducts, they evaluate them after the installation of the new unit was already done. When the other company evaluated the house ducts the technician told us that the ducts had holes, mold and they were under sized and they needed to be replaced asap because the new A/C unit could break down. I felt I was pressured and he assured me that they were the only ones offering a great price and warranty. The next day I called The Comfort Authority and they came to my house the next working day. I explained to Mr.Cox what happened with the other company and then he proceeded to evaluate my house ducts, he took he's time inspecting them, and provided several pictures of all the ducts from the whole house. He told me that the ducts didn't have any holes, that yes they had mold and they were undersized. Then he gave us three different options all of them involved replacing the ducts but the difference were the kind of ducts be used. Comfort Authority quote was more appealing. The warranty on the ducts, the warranty on workmanship and the overall price. Gerri came on Dec.21.2017 and the job was completed on Dec.26.2017. The job took a whole day and Gerri told me that it was a possibility that installation could take two days. The four technicians doing the replacement one of them his name was Marshall, were very nice and polite. They did a nice job and after they finished one of them asked to us to pass the vacuum inside the house due to some insulation fell through the ducts during installation. I told them to not worry since they were in the attic the whole day doing the installation. Also there was some insulation outside on the driveway, and they wanted to picked it up. I also insisted that it was OK that we were going to clean up even though everything was minimal. Also Marshall checked the new A/C unit and told us that it needed a pound of Freon. Even the other company failed me on that matter also. We are extremely happy for the level of professionalism and being very nice to us. I will definitely recommend them because they surpassed my expectations and I felt confident doing business with them. Thanks Comfort Authority my home is safe no MOLD, and feels very comfortable now!!!!!! HAPPY CUSTOMER!!!!! read more

We had annual preventative maintenance service on 2 air-conditioner units today by Derek and Marshal from Comfort Authority, and while trying to avoid sounding like an advertisement, we can say that we were nothing short of impressed. We've had air-conditioner technicians from other companies in the past either misinform us or push the "up-sell" of services, upgrades, or new systems when we didn't need them. These gentlemen were extremely respectful and honest. Honest is a rare trait now-a-days, especially in an industry that few people understand, which leaves many companies and their technicians to be able to easily mislead customers into repairs or replacement of parts or whole systems when they don't need them. Today, we knew one of our air-conditioner systems needed some extra attention because of circuit breakers that were "popping" whenever we tried to use the air-conditioner. As a prior electronics technician, It's easier to determine if a technician is attempting to mislead me; however, these gentlemen easily located a simple and common problem and repair that my lack of air-conditioning experience prevented me from finding. These technicians were aware that our air-conditioner had a circuit breaker "popping" problem and that it wasn't cooling properly; however, they quickly found the minor problem and with our permission, they repaired it and performed the annual service without attempting to sell us more than we needed or even try to take advantage. This is how a good company keeps loyal customers, especially in an industry that's hard to keep good people and that is riddled with dishonest companies that take advantage of people's lack of air-conditioning knowledge. As long as this company keeps it's focus on it's professional and honest caring for the customer, we are going to remain loyal customers!! Thank you Derek and Marshal for your professional and honest customer care, and thank you Steve for maintaining the integrity of a workforce that values these traits!! Paul read more

These guys were fantastic from day one. We got four quotes from the top rated companies on Yelp and Angie's list. I bought an older home that needs some major upgrades, starting with air quality. Only this company provided an estimate that provided full equip. detail with pricing options, starting with the 18+ seer with eco ducts, or without, and scaling down from there. I had other contractors out and took too long to decide on the a/c which was a costly mistake. My existing a/c began to leak onto the wood floor. I called a on Monday morning and spoke with Kalyn who asked, "When would you like this install to take place?" I said, tomorrow. And no joke, they were here 'tomorrow' and just like another review stated, Owner Steve Cox came to the house and discussed the install plan with us which included input from the install crew in a meeting they had had the evening before while planning out the job. We had a large crew lead by Marshall and each person knew our job well and could answer any question we had and was a pleasure to have around. We are so thankful. Better yet, we have discovered we do not need to set our thermostat to 73 degrees. That is freezing!!!!! Now we leave it between 78-80 with a humidity around 65% and are quite cool. That is amazing. Oh, one more thing....If you go to the north side of the house the temperature will be exactly the same as the south side of the house. It's smart. And, I can control the thermostat with my smart phone. Oh yea. It's that sweet. I called them all the way out to Belleair and it was no problem for them. Even if you have your go-to a/c company (the a/c systems are mostly the same, it's the install that makes it suck and blow and stay cool) I still recommend you call them for the informed estimate and a fresh look at how your system should be installed for optimal function before you pay for more of the same old, same old. I went with the 18+ seer with eco ducts because we breathe this air!!!!!! Pura Vida! read more

We recently had our A/C system go down entirely and had to search for a quality service company to come out and give us pricing on replacing/installing a new A/C system. After an exhaustive search we found The Comfort Authority and are we glad we did! We went through multiple companies and sales pitches ranging from average to "what are you doing in my home?" The experience we had with The Comfort Authority was first class on every level. They were professional, thorough and detailed with their walk through of the house and diagnosing the system. They were very educational when they presented the available recommendations for our house and conducted a very thorough presentation including the technical side of the system, available pricing options and warranty etc. They never pressured us, upsold us or mislead us throughout the process. Once we made the choice to go with The Comfort Authority we came to the day of installation and we had trepidations about the process of replacing our entire system from top to bottom but it was an incredible experience that we won't forget. Marshall, Sean and Peter were outstanding and took their time, explained things and answered every question we had as they installed the system. They were incredibly clean and detailed with everything they did and I can't say enough about how great of a job they did- THANK YOU!!! Post install many companies get their money and run but a few weeks after the install Steve (the owner) came to our house to a full quality control check on the system and answer any questions that came up since install. He was great and truly cares about his business and his valued customers. To sum it up, if you have any heating or A/C needs I would HIGHLY recommend the guys at The Comfort Authority. Simply put, there is nobody else out there that compares with them and I'm thankful to them for everything they did for us. THANKS guys, incredible job!!!!!! read more

When you have to spend thousands of dollars on a new air conditioner, you want to feel like you are in good hands and that was totally the case with Comfort Authority. I knew my unit was on borrowed time after a series of band aid repairs over the last few years but I made an appointment to get the coils cleaned and a new thermostat put in with the hopes that I could slap yet another bandaid on the unit and have her last a little bit longer. The technician who arrived, Derek, took his time inspecting all aspects of my system and gave me a gentle dose of reality about the health of my 27-year old dinosaur (yes, you read that correctly, 27) but he never pressed the sale. He explained all my options in detail, including just fixing up my old ac. When I finally accepted that a new unit was the way to go, Derek was able to offer finance options that I could live with, both in monthly payment and interest charge. Derek was just awesome! The installation was set up for just two days later. The crew that showed up (Shaun, Peter, and another gentleman whose name I've forgotten. Sorry 3rd guy!) were so polite, friendly and conscientious. They worked for 12 long hours because I also had them move the location of the ac unit. It was hot, dirty work and they ran into some problems with my wiring but I never heard a complaint or negative word from any of them. These guys were so concerned about protecting my already filthy floors and finger-print smudged walls. After their cleanup, I swear the area where they worked looked better than when they came in! The owner, Steve, even came by to help the installation crew figure out some of the wiring problems and gave me the sincerest thank you for using his business. From the the initial phone call to the end of the installation, the folks at Comfort Authority really delivered on high quality service. If you need air conditioner service, this is the place to call. read more

Just wow. These guys are the real deal. They just installed a two stage system in my townhome near Kennedy and Howard. Extremely professional, highest quality workmanship, and a price and warranty that cannot be beat. I did my shopping with other companies and Comfort Authority came in almost 20% under some of the other leading area companies. Every single person I talked to from the first phone call, to the owner, to the technicians who limped me along on my old system and finally installed my new AC was friendly, extremely knowledgeable and professional. It's cheesy, but I'm not joking when I say they are such a pleasure to work with that I want to continue to do business with them even though there isn't much business left to do in my cool house. On his first visit, Steve spent well over 90 minutes explaining how my AC system works (I ask a lot of questions); he showed me the parts and model numbers of the machines he could install; he gave me 5 different price options from basic to all the bells and whistles; and then he said, "Thanks so much for your time, here's my business card. Call me if we are the right company to help you." And then, he was gone. No pestering, no pressure, no "sale ends labor day" speech. That plus the warranty and price on his equipment made my decision easy. Fast forward a few days: The installers left no stone un-turned and virtually every part of my system is brand new - from the drainage system to the electrical work on my roof - all complete,up to code, and professional. The machine is high quality, works like a champ and is extremely quiet. They even vacuumed the floor and cleaned up where they worked when they left. I wish all companies would demand this level of quality- *and customer service*- from their staff and technicians. I am extremely impressed and would recommend them to anyone - whether you need repairs or a complete replacement. read more