One of the things that motivates me to review on Yelp is being able to highlight amazing small businesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself? read more

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My rating is due partly to a very recent handling of my business, but there is a much bigger picture so I am not going to begin with the most recent, which certainly was a catalyst to write this.I realize this may affect my relationship with this business, if it can be called that. Just out of convenience, Gibson is also a "compounding" pharmacy.I hope not, but if it does, so be it. Let me also as someone who practiced law over 35 years as a Plaintiffs in employment and labor, and politically and philosophically I in those ways naturally at odds with Walmart as oligopoly and the Walton family as multi billionaires.The current heirs worth billions have never worked a day in their lives and pay no taxes. So, why do I shop there? It is not just cheaper prices. My wife really likes people working, checkers, most of whom are probably immigrants. And also the pharmacy. Everyone believes the stereotypes that big multistage stores are distant and impersonal but cheaper prices driving the poor local businesses into bankruptcy. (I also practiced bankruptcy law for many years.) But, the local business were your neighbors, would recognize you, treat you special, make you feel your business is wanted. You can see where I am going with this. I can only speak to the Walmart Pharmacy on Foothill Drive in Salt Lake City. The head pharmacist and other workers know both my wife and I and call by our first name, they have called us personally about vaccinations and given me information and print out of medicine without my even asking. I have been doing business with Walmart Pharmacy for about 3 or 4 years so maybe about a year or less than with Gibson's. I only go there for the filling one prescription because it was relatively new as to be prescribed and my health care provider recommended it. (Let me be perfectly clear. I do not think for a second that my physician is getting back or anything improper about her relationship with Gibson's.) I cannot say and I am not going to check but I am sure I have been doing business with Gibson's, the local family ownedmUtah business, for over two years. It may be close to three. The vast majority of workers treat me continuously as an unknown and complete stranger. Maybe I should expect that. But, after several months, some of the pharmacists behind the counter look at me as to recognize me and never say a word to me when I come in unless I go out of my way to smile and give them a big "Hello," which earns me a grudging acknowledgement. They have been continuously cold and unfriendly to me. I was in there one time and a fellow I assume is a head pharmacist and who ignores me went out of his way when a middle aged woman came in, maybe a neighbor or somebody who goes to the same Church. That makes a big difference in Utah. What happened recently is I understood for a long time, several months, I could renew my prescription on the 15th of each month as allowed by the insurance company. In June, I let it slide for over a week for several personal reasons. This month, July, I called and renewed my prescription religiously on July 15th. Two days later, I had to call back having not received a text from Gibson's that my prescription was ready to be picked up. I was informed the insurance company had placed a "hold" on my prescription as they had without warning changed the date I could renew as I waited to a later date in June. I do not blame Gibson's that they could not provide me with my prescription during the hold, but they could have easily prepared it. Now, here is where the problem occurred and the continuing delay. It worked out that the hold lasted I believe until July 23rd. The 24th of July was a state holiday so they were not open. They were open July 25. Nothing was done to fill my prescription until Monday, July 28th and it was not ready to be picked up until late yesterday, July 29. They could have easily foreseen that the holiday was coming up plus the weekend so I was facing an unnecessary delay unless they gave me some consideration. Maybe I Am asking to be treated special but that is the difference between a business that gets 5 stars and one that gets 1 or 2. Factor in how they have treated me so coldly over the course of my "relationship" with them. read more

This place was my favorite pharmacy for a long time but whatever changes they've made in ownership and since their move from Winchester to State street has turned it into a shit show! Went to pick up a very important medication this morning that needed to be started as soon as possible and they couldn't sell it to me because they didn't have a pharmacist on staff. All they said was sorry with a bubbly grin, and they there's nothing they can do. The impact is serious and they didn't take the situation serious. Zero empathy. They didn't provide any other solutions. This is only one of many issues I have come across each month. Last time I was there it took 6 staff members to figure out how to apply a coupon. I've had to fight with them about a regular refill being automated. Automation is something they offer. Thile inability to follow through left me in severe pain multiple times because they wouldn't have my med ready and then I'd have to chase down why and talk to multiple staff. Then I'd have to wait 1-3 days for them to refill. They refused to let me refill a prescription 3 months at a time because it was too expensive for them to do so, even though I'd been doing it for years.m. They have 20+ people working so you think it would be able to operate efficiently. I've never seen a pharmacy with so many staff who can't do what they are there to do. read more

They have turned what should be a fast convenient, stress free way to pick up prescriptions, into an over an hour wait and Completely stressed to my limit because they will now Not allow me to pay out of pocket for the pills the insurance doesn't cover. They told me i could take what the insurance covers or pay for the entire prescription without insurance, which is $111.00!!! I even called ahead to make sure the prescriptions were ready so I wouldn't have to wait! WHY DIDN'T THEY TELL ME WHEN I CALLED!! Whoever bought the original owners out does Not care about the people and trying to help them save money, they only see $$$$ signs for themselves! My husband and I have been going here for over 30 years and its no longer the friendly, chat with your pharmacist who knows you personally. I am finding a new pharmacy and will continue telling everyone I know to not waste their time or money at Gibson's Pharmacy. read more

they have always been so helpful and been so great with multiple medications and our family

They were pretty nice. They didn't fill the scrip very fast and it was more expensive than my usual pharmacy. Average service overall.

As someone with a chronic condition, Gibsons is by far the best place in the Valley to get your scripts filled. They are so nice. Never do you have to wait 30 min like you do at most chains. I switched over because the other pharmacies would say they'd fill something and come back to pick it up but they never had the meds in stock at all. No call no anything. Leaving me to scramble at the last second to find another pharmacy. And another pharmacy that gave me an instant release instead of an extended release, which could have done major damage. I imagine because it was 24 hours and she was over worked. Anyway, you won't find any of these problems with Gibsons, they really are fantastic. read more

The staff is wonderful and always so nice and quick. Their compounding prices are far better than my last pharmacy and they're always eager to ask how I'm doing. I love Gibson's! read more

Great Pharmacy that specializes in prescription compounding. Compared to other pharmacies prices on compounding they are very reasonable. Never disappointed with the way my family has been treated. Great store. read more

I love going to Gibson's Pharmacy! The people are kind, and helpful. Last September my husband had a kidney transplant. This came with a lot of new experiences for us. Gibson's pharmacy helped us through the confusion about medications. They were great and I would recommend them to anyone. The staff is kind and will go out of their way to help anyone! read more

Gibson's has a great staff and owner that try to go the extra mile to help you! Thanks

Gibson's Pharmacy is a WONDERFUL place to get your perceptions filled. They are so kind and helpful and always make time to inform you when you are asking questions or directions on how to take medications. They are prompt and if you call ahead you will always have your medication ready for you when you arrive. The staff is amazing as they honestly seem to care about you and if you go there quite often they learn your name and you become fast friends. They have comfortable chairs and magazines set out in case you have just walked in with your prescription. Always positive and friendly and a place you will want to start using as your drug store. Much better than a place where no one knows you and you are just a number. Parking is right outside the front door. Our family will always go to Gibson's Pharmacy. read more

Awesome compounding pharmacy!! Went out of their way to fill my compound, My phone was stolen and I couldn't get to them on a saturday so I called on monday morning to have it filled so I can fly out for work in the morning and these wonderful people did it!!! read more