It's hard to describe what happened to this store. We've lived in the area for over a decade…read more It's a Walgreens - not a high end department store - but they really seem to lean into the esthetic of unstocked or messy shelves and nonexistent employees. The only reason we ever ventured here was the pharmacy. But that has become an even worse issue than the messy shelves. They will randomly and abruptly close down for the day. Not the known 30 minute lunch break, but random closings of hours to days. I will get texts saying my Rx is ready just to find they've not begun to fill it. Having bad customer service is obviously bad for employee morale and the quality of their customer service has likewise plummeted. It's just not a pleasant place to shop at all. Moving my Rx's over to another pharmacy as soon as I'm done ranting here

They filled my pain medicine prescription but not my antibiotic prescription when I had an active…read moreinfection. They lost another prescription. Another prescription took two weeks to fill.

One of the things that motivates me to review on Yelp is being able to highlight amazing small…read morebusinesses in the area, and Gibson's is one of those small businesses that I have nothing but pure pleasure bring to the world's attention. Gibson's is an independent pharmacy located in a strip mall across from Fashion Place. Walking inside, you're greeted with an open, clean, and comfortable space that feels cozy and welcoming. If soda bars were still in vogue for pharmacies, one wouldn't feel out of place here. The staff is friendly with excellent customer service skills. Anyone who reads my reviews regularly knows that my primary focus is on customer service; everything else is secondary. The pharmacists genuinely seem to care about the people who walk in that door with a compassion that is often missing in larger pharmacies. To those who need the pharmacy once every year or so may not care so much where they get their medications. I know that it didn't matter to me until a few years ago when my life changed unexpectedly through no fault of my own. I was healthy and took great care of myself; chronic conditions through injury or illness never crossed my mind, nor did have any clue that it was possible for one person to be sensitive to so many different types of medications, fillers, brands, and even have issues with absorbing certain vitamins. Dealing with such a thing has been more frustrating, embarrassing, and draining than I have the ability to express. This is important for my review because the staff have been very patient and caring as I bring these special needs with me through my transfer to their business. Chris and Char have especially impressed me with their kindness in making sure I'm taken care of. In a world where people (especially the elderly, chronically sick, and those dealing with chronic pain from injuries) are processed through a conveyor belt-like situation--just another money making product for pharmaceutical companies--this is not only refreshing, but brings real feelings of gratitude that could never adequately be explained in words to someone who has never been in that situation. Gibson's does their best to keep prices low for their customers. I was surprised the first time I picked up a medication just how much cheaper it was than my last pharmacy. Of course, every prescription will be different, but that was my experience. Another plus is that Gibson's is a compounding pharmacy, which means they can hand make prescriptions without certain fillers/dyes/etc., create a liquid version of a medication, and take care of bio-identical hormones for better absorption. Other things to note: a very comfortable waiting area for patients, adequate parking and spaces close to the door, and conveniently close to the freeway. They also deliver (for FREE), do immunizations, can test for flu/strep, consult for medicare open enrollment, and offer a medication sync program to help patients get all their medications filled on the same day of the month (which I know that I am personally interested in!). There is a trade-off when you support an independent pharmacy. It isn't 'conveniently' located inside of a grocery store or a big-box retailer where one can do a 'one stop shop', and you don't get 'loyalty points' for whatever store it might be in. They also have less over the counter items to choose from than a big corporate pharmacy might, though they still have a nice little selection. Some other things to keep in mind are that they are not open late into the night and are closed Sundays. Pharmacies do not all have the same distributors, so if you have special pharmaceutical needs, this is something you would want to check first. Lastly, and this is more of a general consideration in changing pharmacies: there are middle-men called Pharmacy Benefit Managers (PBM for short--I recommend reading up on this) connected with your insurance that have a large influence on what brands and prices you get. If you change pharmacies, you may get a different brand with the lower price. Some people don't care, while others are more particular, but it's worth mentioning on any pharmacy review. Humans are creatures of habit, and we will stick with something we know even if there is something that could be better. That was me. I wish I would have done this sooner. Besides everything else I've written about here, I love that I'm supporting a small, local business; which, in turn, supports the community, and keeps prices low in general through competition. As you can see, I'm very happy with my decision to move my business to Gibson's. My experience in the 'Medical Industrial Complex' has made me realize how important it is to seek care outside of that chugging machine, if possible. When you support an independent pharmacy, your business actually means something to them and you're not just a number. Why not see the difference yourself?

They have turned what should be a fast convenient, stress free way to pick up prescriptions, into…read morean over an hour wait and Completely stressed to my limit because they will now Not allow me to pay out of pocket for the pills the insurance doesn't cover. They told me i could take what the insurance covers or pay for the entire prescription without insurance, which is $111.00!!! I even called ahead to make sure the prescriptions were ready so I wouldn't have to wait! WHY DIDN'T THEY TELL ME WHEN I CALLED!! Whoever bought the original owners out does Not care about the people and trying to help them save money, they only see $$$$ signs for themselves! My husband and I have been going here for over 30 years and its no longer the friendly, chat with your pharmacist who knows you personally. I am finding a new pharmacy and will continue telling everyone I know to not waste their time or money at Gibson's Pharmacy.

Best Walgreens experience I've ever had! Carrie was so helpful and kind. I had some issues with my…read morephotos, and she was so patient with me as we solved a problem that was my fault. So thankful for her kindness and time. The store was insanely busy and only two people working, but they took care of every single person. Thank you wonderful people!

I had to pick up a supplement to my prescription at Walgreens where I have been getting my…read moreprescriptions for a few years now. It took me several minutes for the pharmacist to understand that I knew I would have to pay for it and that insurance would not - but that I wanted to fill it anyway. She didn't seem to speak very good English. Later, I went to the drive through and was told by Jason that it wasn't ready yet and that it would take about ten minutes. He requested I pull through the drive through and come back later. I looked around the two stalls and found that me and one other car were in the drive through the other car in the other lane). I indicated that as long as there wasn't anyone waiting behind me I would like to wait where I was. He got really rude and told me that as long as I didn't move he would not help the next person sitting at the window. I explained that I was the only car in my lane and that if someone pulled in I would be glad to move for them. He refused and repeated that he wouldn't help the next person in the other drive through line until I moved. I couldn't believe his attitude since I myself have waited behind other cars for sometimes as long as 30 minutes. He then informed me that the prescription would now somehow take longer and that I should just leave. I checked the price my insurance company was paying and it was $5.00. These people charged me $11.00 for the same prescription. I will not be sending anymore prescriptions to this pharmacy - they don't seem to have it together enough to properly do business and don't seem to be governed by common sense.

This is a highly unpredictable pharmacy. Take their posted hours with a grain of salt. Sometimes…read morethe pharmacy is unexpectedly closed in the day, sometimes it's only open for a few hours. It can be highly frustrating, especially when they put your medication back even though you've tried to pick it up umpteen times but they've been closed at those unpredictable times. :-S Today my prescriptions were ready without a wait. What's my secret? I gave them a couple extra days to be on the safe side -- last time they didn't have anything ready. I'm not sure why they tend to not have prescriptions filled even when the automated system says they're ready. I only gave three stars this time, because I received multiple phone calls saying the pharmacy was closed at random times. Get your act together, Walgreens. :-D I've attached photos to reflect the new hours.

Every time I call the pharmacy, no one picks up! I even called the photo department and had them…read moretransfer me and he said they would pick up, and no one did!! Customer service in their pharmacy is not there!! DO BETTER! Hire people that care for their customers

Local grocery with everything you need. Decent produce and bakery. I haven't not been able to find…read moresomething!

I am a regular shopper at Macey's and am always very happy with my shopping experiences. I'm there…read morea few times per week and everything I need is always in stock, and fresh. Macey's always has decent sales and my kids enjoy their signature King Kone ice cream cones. I sometimes like to grab a drink at the Starbucks in their store or a freshly made sushi roll created by their own sushi chef. They also have a rotating selection of three delicious soups, amazing hot sandwiches, and wood-fired pizzas. There's fresh squeezed fruit juices, and my favorite garden fresh salsa, antipasto bar, etc. The grocery store is always neat and kept super clean. Plus the employees are so personable and kind! My absolute favorite person there is a cashier named Shaima who remembers me by name and always asks about my family, plus she gives great food recommendations to try. I notice that she makes all the customers laugh and smile, so I always look for her when I'm checking out, because she's so uplifting and pleasant. :) I really enjoy this store and the happy employees. Five well-earned stars.

I'm in town visiting my son and needed a small prescription until I get home. Normally I use mail…read moreorder but it hadn't arrived by the time I left so my doctor's office offered to call in a two-week supply for me locally. They confirmed that they had, in fact, called it in at 1 pm (12 pm local time) yesterday and verified once again the pharmacy location and phone number. Today I went there at 4 pm to pick it up only to be told by the pharmacy that they hadn't received it. They offered to transfer my entire prescription to their pharmacy which would then enable them to fill it for me but I wasn't interested in changing pharmacies... just getting enough medication until I returned home. They were nice about it, but I told them I had called my provider's office before coming who confirmed they had called it in so I believed they should have it. Just then another woman working in the back came up to "help." I had heard her complaining (grumbling?) since I got there about how she needed to leave or she'd get caught in traffic, so I wasn't surprised when she firmly restated to me that it hadn't been called in. Her "husband's a doctor" you see, and she sees this all the time where the doctor's office says they did something when they hadn't. Well guess what, Mrs. my-husband's-a-doctor, I'm not sure how your husband's offie is, but I've been going to the same provider for 15+ years and my experience tells me when they confirm they've done something, it's taken care of. On the other hand... there's a long list of reasons why I no longer use CVS as my regular pharmacy and today, you just made that list longer. May I suggest a little refresher on customer service?

Everything is what you can improve! Every time I come in here I think I'm going to give it just one…read moremore shot. But the constant and I mean constant every single time I walk in the door there's an issue. It's always their policy that they can't do what is necessary that delays the prescription and then they're out of the meds. I need all of the time, and it's not their fault they never have any accountability and every single time I think to myself I'm never going to come back in these doors again for this pharmacy and now I have completely reached my limit! This is the worst pharmacy I've ever been to do not come here!

My doctor is in the same building so there is no where more convenient than them. They are so fast…read moreand friendly. The prices are equal to or lower than most all other big box stores with pharmacies. If your in the area needing a prescription filled give them a try you won't be sorry. They also have a real good selection of drug store items, cold drinks on fountain and bottles. They are closed on Sunday though.

I posted originally on another review board and I believe they have attempted to have my review…read moretaken down even though it is completely accurate. So I'm going to do my best to get the word out there. I live 45 minutes away from this pharmacy but the doctors office refused to listen to me that there was a compounding pharmacy 5 minutes from my house and that these guys were the only ones who could do it. So when I arrived they told me I had to wait 15 minutes for them to get the prescription ready even though they've had it for a full 24 hours. In response to that they later claimed in response to my review that they needed more information, this was completely inaccurate as they didn't ask me for any information other than my name. I was not even asked for an insurance card, when I offered, it I was told this was not covered by insurance. I have no doubt these guys are giving kickbacks to the doctors here. The claim by the doctor that you are the ONLY compounding pharmacy capable of this prescription is too fishy for me to believe that there aren't kickbacks happening.

This Smith's Pharmacy location is impressively bad. They cancel prescription refills without any…read morenotification or explanation. If it's an insurance issue, fine. But having prescriptions quietly disappear from your account with zero communication is unacceptable. Calling to ask what happened is an adventure in itself. Expect dismissive, rude behavior from pharmacists who seem irritated that you dare to even ask. Somehow, that same attitude extends to doctors as well. When my physician called on my behalf, she was treated with the same condescension, including suggestions that they knew my treatment plan better than she did. The kicker? When I finally transferred my prescriptions, the new pharmacist knew exactly which pharmacy I was leaving... and exactly why. This isn't a one-off mistake. It is a pattern. Do yourself a favor and take your prescriptions elsewhere.

I Requested a specific balloon for my kid and the florist gal went above and beyond to get it in…read moreand call me so I could come by. She is always so kind to us! Olivia is always a super cheerful gal at the checkout area! Thanks for hiring such friendly folks. Also the remodel is looking so good!

The AI assistant that answers the phone and tries to transfer calls is so incredibly annoying. She…read moreasks multiple unrelated and unnecessary questions. Impossible to get an answer

Pharmacy is listed as being open 24 hours. It is not open 24 hours anymore. Near as I can tell the…read morenearest 24 hour pharmacy is in Provo at Walgreens.

Giving a 1 star based on my customer service experience with the pharmacy department. Particularly…read moreDahlia. I don't know why anybody is putting her on the phone duty. She should not be talking on the phone the customers. Rude & Irritated to have to do her job. My doctor called me in a prescription that is out of stock. I called to discuss two questions. If it's out of stock, when will you get it?? And two, if you guys are unable to get it today, can you transfer it to another pharmacy so I can pick it up today?! That seemed very difficult for her. Her response in a nutshell. We don't have it and can order it will be to here tomorrow. I need it filled today as I'm leaving town. Asked if she could have it transferred to another pharmacy. She told me to hang up and call another pharmacy to have it filled there. I asked her if she could have it transferred since she's already in my profile. So I don't hang up and have to call another pharmacy. I mean that would be a good customer service. No. Then she told me to just go to the pharmacy and talk to them and pick it up. At that point, I said, let me talk to a manager. The manager got on the phone and said she can't even transfer it and that the doctor would need to have it transferred. So she just gave me information that was false just to get me off the phone. On top of that- if she's going to talk crap about me at least know that her phone is still on I can hear. Take that girl off the phones. *** and after reading these reviews, it sounds like the pharmacy department is just making the review ratings go down.

DO NOT, and I mean DO NOT go here for pharmacy services! Absolutely the rudest and incompetent help…read moreI have EVER received. The good help doesn't stay and I understand why. Had to have everything transferred away from this location to another. Unbelievable how they treat their clients.