Pharmacy was awful. I came through at 12:45 after being at the ER with my daughter all night. I used the drive through as I had my sick sleeping daughter in the car. I was told it would be a 20 minute wait. I pulled through and parked in an attempt to be a decent human being so that if someone came through who didn't have to drop off and wait and was just picking up they could.
20 minutes go by and I pull around, getting in behind another car.
Unfortunately that person didn't want to be a decent human being and dropped of her prescription and then quite literally parked to wait in the drive through.
Fortunately there were two lanes for the drive through, with a big sign saying "Both Lanes Open". So I pull into the second lane and hit the button.
A man with an accent answered and quipped "there are people ahead of you, a car and four inside" and then hung up. Not wanting to wait the hour or so longer the automated message told me it would me, I called through where the pharmacist again told me he couldn't help me yet. I (luckily?) stopped him from hanging up on me again to ask if I could speak to someone else (since he was busy) as all I wanted was the prescription paper back so I could go somewhere else.
Mind you, it's now 1:20 in the morning.
He started yelling at me about waiting my turn and not using profanity (yes, when he claimed to be he only person in the Walgreens I responded snidely "really? There's no one else in that whole damn store?") and refusing to give me back my daughter's prescription.
I'm tired, she's tired and has pneumonia, and all I want to do at this point is leave, but she needs this medicine to take first thing in the morning and so I'm being held hostage by this lunatic with a power trip. And I lost it, I yelled that I didn't care about the other people, that I was told it would be 20 minutes, it was now nearly 40 minutes later and he was telling me all these people who came after me would be helped first simply because I didn't park at the window. I demanded the prescription paper back saying all I wanted to do was go somewhere else so I could take my sick daughter home.
Suddenly he says something about not knowing it was for my kid in the car, and that now he was going to fill it and run it out to me.
AND THEN HE HANGS UP ON ME AGAIN
My daughter is now crying and between coughing fits asking if we can just go home. And honestly maybe I should have, and tried to get the doctor to call in a new prescription somewhere else...but I was desperate to get her the medicine she needed.
So I call back, but tell the automated system I had a photo question, got a very nice guy on the phone who immediately got me the manager (so much for being all alone in the store you lying sociopath). The manager was very apologetic, and went to talk to the pharmacist, who magically was insisting he was trying to give me the medicine but I was ignoring him (!!!) she passed it through to me and waived my copay charge "for the inconvenience". I left the pharmacy almost an hour after I got there with my "20 min" fill.
Long story short(er) I will never use this Walgreens again, and likely will never use any Walgreens again, especially considering there's a CVS right across the street. The pharmacist was either completely inept or on a power trip...and either way lacked the basic customer service skill called "listening". I would advice you avoid this place like the plague.
Meanwhile, I'm eyeing my daughter's prescription and praying he mixed it correctly in his haste to prove to the manager that he'd been trying to help. read more
