I contacted them as I was in need of a carb cleaning. They told me to bring it in next week. Three…read moreweeks went by so called to check status. The woman at the desk told me they hadnt looked at it yet and not to call back. They would contact me. After 5 plus weeks they said the bike was ready. ($1240 for a carb cleaning) and they would only accept cash. I took the bike out for a 15 mile ride and the bike stalled at every light and the fuel gage didnt work. I called them to discuss the problems and they said they would call me right back. I havent heard from them since. Draw your own conclusion.

So I took my son's bike in to have a tire replacement and it leaves this shop with a massive oil…read moreleak.Come to find out they loosened his dream plug.So they can create more work.What they could have done was killed my son with oil, getting under the.Rear tire, so we've contacted an attorney about this shady place.Be cautious

Four of us were riding three bikes from Conway/Myrtle Beach SC to Key West and back two weeks ago…read more At approximately 16:30 on Tuesday April 14th , our friend's bike, a 2003 100th anniversary Fat Boy broke down near downtown Maimi. We called for a tow and called Peterson HD, who told us we were calling the south location, and we would be better off calling the north location. We called the north location and confirmed with them our situation and we were planning on having the bike towed to them, they let us know they would close at 19:00. The tow truck was having difficulties due to traffic so at approximately 17:30 we called the dealership again to let them know we were still in progress of getting there, they did not answer their phone, so we left a message. Bottom line is we called the dealership a total of four more times (leaving a message of desperation each time), they never answered and to this date they have not returned a call to any of our messages. We ended up getting the bike to an independent shop where they will replace the oil pump. Our friend's rented a car and we continued our journey. We all agreed this is why we do not use HD service departments, they are more interested in the clock and what time they get off rather than their customers or products. On Sunday April 19th while riding through Ocala FL, seven miles beyond War Horse HD on Hwy 301/441 my wife's bike a 2010 Softtail Deluxe just sudenly quit working, while trouble shotting the bike we realized the battery was completely dead, we called War Horse and the woman on the phone let us know that the service department was not open on Sunday but they do have a technician there just in case. We decided to change the battery first and asked if we could purchase one, the woman said of course she would have one ready by the time our friends got there to pick it up. Fourtinately the batter did solve the electrical issue but the bike still would not start, the fuel pump would not engage. We chaned the fuse for the fuel pump and it did not resolve the problem so we arranged a tow for the bike, getting very close to closing time for the dealership, we called, the woman on the phone said they would wait for the bike to arrive. The bike got to the dealership and War Horse was waiting, supprisenly they did pull off the seat and checked the fuses, one of the technicians checked the "ECM" fuse and the fuel pump engaged and the bike started right up. However the question remailed why had the battery died and the fuse blown, a quick diagnostic revealed we needed to replace the stator. We left the bike and felt confident it would be taken care of. On monday my wife got an e-mail confirming the stator needed replacement and was given an estimate and an option of ordering the parts (2 or 7 day delivery). We elected the two day parts delivery and was kept informed of the whole procedure with pictures. We were informed on Friday the was ready, so we rented a trailer and drove down from Myrtle Beach Saturday morning arriving at noonish. The bike was ready as stated. It has been years (2007) since I had trailered a bike, one of the gentlemen gave me pointers and advice on how to tie the bike down so it would not get dammaged, he actually cared about our situation (I wish I had gotten his name). To make a long story short I told the service manager Mike my story, that we rarely use HD service departments because they seem to care more about their hours and makiong money and not their customers or their bikes. However Joey and Justin (and one other person) stayed after hours to assist us on a Sunday (WOW), the service department kept us informed so we knew what was going on and even how to plan out travel to retrieve the bike. Hell Mike even offered to go to Maimi and retrieve our friend's bike and complete the repair. What a fantastic service department, can you guys move to Myrtle Beach!! I am sure there are people who have not been mentioned, but I am terrible with names so I will give a shout out to the who dealership. Although we love to ride our harleys (avg 8000 - 1200 mi / yr), we rarely by Harley shirts (although we do have several from long ago), but we wanted to show our appreciation and went to the cloting department and purchased shirts for us and our friends who were very impressed with your service department as well. Again thank you to your entire team.

I live in Orlando and was interested in a used motorcycle. As it's too far to just stop by, I…read morerequested an out the door price on the bike I was interested in and provided all info for my trade. No response. When someone finally did contact me, I was given a low-ball offer for my trade (half of kbb trade-in value) while they didn't move $1 down on theirs. Done. Communication was horrible and I remembered why I've bought my previous bikes directly from the owners. I moved on quickly, too many addons for me. I guess it's good if you want to pay top dollar and don't mind additional charges.

Q repairs it is a small, veteran-owned/mechanic-owned shop. John, the owner is a genuine, honest,…read moregood guy, with affordable rates and accurate pre-work estimates when he's worked on my Toyota, as well as a family member's older Lexus. I've discussed the approach/fixes and prices with a mechanic/shop supervisor in my family, and he's always agreed with the plan that John at Q Reparis has come up with, and agreed that the pricing is fair. Q repairs is a smaller shop, and doesn't keep a large inventory of parts on hand. I think this helps him keep prices down. In spite of this, he has never had any major delays in sourcing parts, and fixes have been faster than my experiences at Toyota dealerships when I've gone there. If you're anxious when choosing a mechanic, like I was, this is the shop I would recommend. He's honest, he's fair and upfront on pricing, and makes repairs much less stressful than other locations. When there's a car problem, it's always stressful. Having a trustworthy mechanic in town like Q Repairs makes car problems much less anxiety-provoking.

This place actually cares about you and the issues you are having, as soon as I walked in and met…read morewith Jon I already knew that this would be a good shop, after talking with Jon regarding some of my issues he actually let me borrow a tool to help me diagnose a problem. This is the kind of honesty and customer service that I wish existed everywhere. Jon is extremely knowledgeable and I would definitely' trust him with any auto repairs you have. I can't say enough about his character and the way the shop is run.

I had tires installed they did a great job and did it quickly glad I took my bike to them if I need…read moreanything else I will call them first.

Poor Communication, Unprofessional Behavior, and Unnecessary Panic…read more It took me over a year to get an appointment at this shop, as it seems to be the only local option for older sport bike repairs. The owner, Roland, is rough around the edges and lacks basic customer service skills -- but I initially gave him the benefit of the doubt, assuming he was simply busy. I had my Kawasaki ZX9 towed in for front brake and caliper repairs. I specifically asked for a quote before any work began, but instead of calling me, I had to chase him for the numbers each time. The total ended up being $1,300, which I paid in person since I couldn't pick up the bike myself due to knee surgery. I arranged for a tow company to retrieve it, gave Roland their details, and provided the pickup time. After the tow company left with my bike, Roland called to say they had used a wrecker and "didn't know what they were doing," making it sound like my bike was likely damaged. This caused me unnecessary panic -- especially since he never called me before the bike was moved. When I asked why he didn't call earlier if he was so concerned, he got angry and hung up on me. When the bike arrived, it was in perfect condition. His alarming phone call was completely unwarranted, and the stress he caused was unnecessary. While I can't yet speak to the quality of his repair work, I can say that his attitude, lack of professionalism, and poor communication were enough for me to decide I won't return. In the future, I'll tow my bike to Orlando or Tampa, where I've received skilled service and respectful treatment.