all prior ratings less than 5 stars are inherently irrelevant…read more The facility is well kept with meticulously maintained machines organized in an appealing way. Balanced between an inviting main entrance, and a secondary lounge, the team is ready to greet you wherever you wander to whether you fancy a road machine or off-road machine. The staff here are some of the greatest people I've met as I continue to explore Florida. Thank you for a lovely visit! I hope to see them soon.

Let me start by saying I found a used bike they were selling and was ready to go test ride when I…read morecame across YELP's reviews of RideNow Ocala that basically tore them apart new A**hole. A 1.5 star rating (24 reviews) made me reconsider. The saving grace was a buddy who had an awesome experience with them last year trading in a bike and buying another. I decided to go check them and the bike out. Let me say that everyone was courteous, actually friendly and helpful. Mike Ballard took over from Daniel, the Internet contact I had been working with to schedule a test ride, and the sales manger (sorry cool dude from VT, I forgot your name) stayed with me throughout and answered my myriad of questions about the bike. A complete safety inspection of the bike was done before I test road with Dave, a very professional rider, and when I got back no one was pushing the bike sale. It was like a bunch of dudes just talking about riding. They were in no hurry and I felt like they were truly interested in my concerns and questions regarding the pre-owned motorcycle. They were happy to negotiate the sale like you would hope all your vehicle purchases would go, and it was super easy to get to a price both they and I were happy with. SO, while most smooth transactions don't ever get posted as a review and every bad experience is lit up like a roadside sign, I figured I would add a good plug for them. BTW, I typically never answer review requests, so this is a one off that I thought needed to be posted in their favor. It's hard to come back from poor reviews. I hope this helps others and encourage buyers to work the "art of the deal" and find that compromise where both parties get something. Thanks RideNow Powersports and your entire staff.

Richard is a wealth of knowledge. He has the passion of cycling like no other. Incredible service,…read moremountain of parts and make sure you ask to see his collection of early rides. Don't arrive in your clean shirt and loafers this place is a true shop. This is the first place to call in Ocala and the surrounding area for any work needed on your pan head.

Great people to deal with. Bought a new Yamaha Kodiak…read more Knowledge and professional people. Would definitely recommend!

Very nice employees, great deals, very knowledgeable. The people there really care and take their…read moretime to be transparent and fair with anything and everything they do.

Best prices around and reliable labor. I don't take my bike anywhere else. And you know who your…read moremechanic is unlike large dealers. I highly recommend this shop.Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

I have been a customer of Gibson Kustoms Motorcycle Repair for several years and have always found…read morethe staff friendly and competent to take some of the tough challenges I have had during my riding career. The owner has helped me in the selection of new bikes and the personalization / customization of my new ride. Fair prices and great service makes for a great experience at Gibson Kustoms.

Four of us were riding three bikes from Conway/Myrtle Beach SC to Key West and back two weeks ago…read more At approximately 16:30 on Tuesday April 14th , our friend's bike, a 2003 100th anniversary Fat Boy broke down near downtown Maimi. We called for a tow and called Peterson HD, who told us we were calling the south location, and we would be better off calling the north location. We called the north location and confirmed with them our situation and we were planning on having the bike towed to them, they let us know they would close at 19:00. The tow truck was having difficulties due to traffic so at approximately 17:30 we called the dealership again to let them know we were still in progress of getting there, they did not answer their phone, so we left a message. Bottom line is we called the dealership a total of four more times (leaving a message of desperation each time), they never answered and to this date they have not returned a call to any of our messages. We ended up getting the bike to an independent shop where they will replace the oil pump. Our friend's rented a car and we continued our journey. We all agreed this is why we do not use HD service departments, they are more interested in the clock and what time they get off rather than their customers or products. On Sunday April 19th while riding through Ocala FL, seven miles beyond War Horse HD on Hwy 301/441 my wife's bike a 2010 Softtail Deluxe just sudenly quit working, while trouble shotting the bike we realized the battery was completely dead, we called War Horse and the woman on the phone let us know that the service department was not open on Sunday but they do have a technician there just in case. We decided to change the battery first and asked if we could purchase one, the woman said of course she would have one ready by the time our friends got there to pick it up. Fourtinately the batter did solve the electrical issue but the bike still would not start, the fuel pump would not engage. We chaned the fuse for the fuel pump and it did not resolve the problem so we arranged a tow for the bike, getting very close to closing time for the dealership, we called, the woman on the phone said they would wait for the bike to arrive. The bike got to the dealership and War Horse was waiting, supprisenly they did pull off the seat and checked the fuses, one of the technicians checked the "ECM" fuse and the fuel pump engaged and the bike started right up. However the question remailed why had the battery died and the fuse blown, a quick diagnostic revealed we needed to replace the stator. We left the bike and felt confident it would be taken care of. On monday my wife got an e-mail confirming the stator needed replacement and was given an estimate and an option of ordering the parts (2 or 7 day delivery). We elected the two day parts delivery and was kept informed of the whole procedure with pictures. We were informed on Friday the was ready, so we rented a trailer and drove down from Myrtle Beach Saturday morning arriving at noonish. The bike was ready as stated. It has been years (2007) since I had trailered a bike, one of the gentlemen gave me pointers and advice on how to tie the bike down so it would not get dammaged, he actually cared about our situation (I wish I had gotten his name). To make a long story short I told the service manager Mike my story, that we rarely use HD service departments because they seem to care more about their hours and makiong money and not their customers or their bikes. However Joey and Justin (and one other person) stayed after hours to assist us on a Sunday (WOW), the service department kept us informed so we knew what was going on and even how to plan out travel to retrieve the bike. Hell Mike even offered to go to Maimi and retrieve our friend's bike and complete the repair. What a fantastic service department, can you guys move to Myrtle Beach!! I am sure there are people who have not been mentioned, but I am terrible with names so I will give a shout out to the who dealership. Although we love to ride our harleys (avg 8000 - 1200 mi / yr), we rarely by Harley shirts (although we do have several from long ago), but we wanted to show our appreciation and went to the cloting department and purchased shirts for us and our friends who were very impressed with your service department as well. Again thank you to your entire team.

We drove 90 miles and Purchased a 2016 Heritage softail classic with 2,176 miles July 2016. Their…read moreservice department were inside the fuel tank to replace the fuel pressure regulator and the fuel filter and ignored the rust in the tank. Put it together and called it good. Needless to say it started to run poorly. Took it to my local Harley shop and found out the fuel pump went out due to the rust. Their service department that did the work refused to assist in repair cost. Only way they would assist if I allowed them to come get the bike from my local dealer and let them use my extended warranty for maintenance that should have been done prior to putting it on the lot to sell it to someone. They even offered me a $200 in store credit for merchandise. Unbelievable!! Very disappointing and frustrating. Will not ever purchase from this store again.