I'm not a frequent reviewer, but I'll put in the time if I think it can help someone, and Ghassem's definitely is getting me off the couch. With all these great reviews, they're doing something right, but I feel a need to share a warning.
HERE'S THE SHORT VERSION:
For routine maintenance and repairs that you know need to be done, they are probably fine. But if you need a diagnosis of an unknown problem, I'm guessing they've gotten lazy.
NOW THE LONG VERSION:
I've only gone to them once... my car was stalling and Abbey suggested replacing the mass airflow sensor for $280 for the OEM part and $400 in labor. That is a ridiculous price, especially for the labor. The MAF is a pretty common problem and the first thing anyone should try is to just clean it with an $8 spray cleaner. I asked him about cleaning it and he said it wasn't possible. I did it in 10 minutes.
Giving him the benefit of the doubt, maybe he knew cleaning wouldn't work (and it didn't). So as he suggested, I replaced it... in 10 more minutes, with a screwdriver. It didn't work either but the point is that it's a super easy job and he quoted $400 in labor. It's not even in the realm of reasonableness.
When I plugged in my $20 OBD scanner (which reads the car's computer), lo and behold the 2 issues it put out were the exact 2 things he said I should replace... in other words, my guess is they did no thinking on their own, they just wanted to replace what the computer said, which is not necessarily the answer. I get that it can be more efficient for mechanics to just replace a part, but I can't make sense of why he quoted so much in labor. Best case scenario is he wasn't familiar with my car (after 30 years experience) which is sad for such a basic repair... worst case is, well, I don't wanna say.
I can see why people say he's a super nice guy, and I'm sure he is, but just like with a doctor, try to get a second opinion or do a little research, especially when they say "you should replace it". I don't blame mechanics for doing what's easiest because troubleshooting a problem and being cost-efficient for the owner takes A LOT of time, but that means you have to watch out for yourself, even if they have a great smile and a charming demeanor.
1/21/14 UPDATE: I replaced the distributor cap and rotor by myself for $40 and problem solved. Ghassem's strong recommendation would've been over $900, most of it for labor, on REALLY easy jobs, that wouldn't have even solved the problem.
Don't get me wrong, I'm not complaining about a misdiagnosis, I know it's hard work. It's more that they didn't seem to think about other possibilities. I kinda feel it's like a doctor simply googling your symptoms and saying you need surgery without considering easier options... and on top of that, charging you way way way more than the going rate. Sorry for being harsh, just saying it like I see it. read more