Outstanding services provided by this company. They are very efficient and have always been…read morereliable. Their service really does work, I'm grateful to have found them as it makes a world of difference! I would not hesitate to recommend them to others, it's also great value for money and they are always available to offer helpful information as well.

If I could give 0 stars I would. The only reason I am not currently signed up with my previous pest…read morecontrol who I absolutely adored is because their schedule got full after I left for a year out of state and came back. First of all it took them 5 times coming back to fix the ant problem in the house since the houses in my area are known for that. My previous pest control company it took 1 time! I have a cleaning lady that comes every 2 weeks I keep my house clean so that wasn't the issue. Second this guy jumped my $5k custom gate on the side a couple months ago which he admitted today and since then I have had issues with my gate. I realized he went to my home and literally was going to do it again because my neighbor called. This man is not small man he looks to be almost 300 pounds so all of that weight on my gate I am just in shock a company would even allow this!!! This guy had the audacity to call me and tell me his manager was at the dentist and he had to assist me! Yea right your boss needs to give me a call cancel my services and refund me! I am so over this company! Do no whatever you do /sign up with them! The crazy part is I had to step out of an office meeting to call Jeff and I couldn't remember the code to the gate which was already unlocked but he locked it when he attempted to put another code in the gate! So I told him you know what you need to come back another day! He responds oh well I guess we'll come back sometime in between the valley and here that sounds super convenient! He literally said this so loud that my neighbor heard! Just to add I did reach out to them and the owner called back left a message saying he was going to cancel the account and to take care! They do not care about your experience!

Derrick is always great. I've used him many times over many years. He gets rid of my bugs and is…read moreVERY honest in his pricing. Give him a call!

Derek is the best! He is extremely knowledgeable, has a ton of experience and it shows. The…read moreservice he provided was very thorough and above and beyond what I have received in the past from the many other pest control companies I have used throughout the years. I would not use anyone else! Highly recommended.

Needed a new pest control service and contacted Bug Patrol via Yelp and received a response almost…read moreimmediately. Everything was set up via Yelp! Mario showed up for the initial visit on time. He explained everything in great detail and took a tour of the property. Once he was set, he spent a lot of time spraying pesticide and getting rid of spider webs. The entire visit was informative and productive. The very next day, I found dead bugs! I highly recommend Bug Patrol.

I'm pretty disappointed with this company. They seemed professional at the beginning and we did not…read morehave any bug problems in our house up to this point. We realized that we started having ants in our home and it got worse as the days went on. My husband had reached out to the owner and did not get a response. I then reached out to the owner and they followed up by sending me my bill, which I had forgotten to pay. I had told the owner that I would pay the bill but nonetheless, I didn't understand why bugs were in our home if this is the service that they provided. I was quickly given the runaround and different excuses. I'm a pretty reasonable person because I am also a small business owner, and in no way, am I trying to get out of paying a bill! I just want the work to be done correctly I told him. But I what I was hoping to be a simple conversation, ended up escalating quickly with the owner being unprofessional and said I'm going to Cancel you as a client keep your money! I was a bit shocked after he hung up on me while I was talking to him. It is not OK to treat your clients like this, especially in a time of need. But I guess that's how they do business. We'll definitely not recommend to anyone! Update after owner's reply: I don't mind paying for service and I told you this. But how am I supposed to pay for a service when it's not done correctly? I even offered to pay half! I just wanted the service to be done correctly. You followed by rudely giving excuse, excuses and talking over me. When I was trying to explain myself and trying to de-escalate the situation, you said you were going to cancel me, As you already did. And then you hung up on me! At least I'm telling the truth in my review

We texted Gus late yesterday afternoon and he scheduled an appointment for the next morning. He…read moreshowed up on time and took a look at our problem and said we didn't have termites. It's nice to run into an honest person who didn't try to make money off us saying we had termites when we didn't.

Gus was very responsive via text and very helpful! Quick, efficient, & professional. Would…read morerecommend to anyone who needs their services!

Had a gopher. No longer have a gopher. I'd say that would be a success. The staff were nice and on…read moretime.

Owner tried to hustle me for $6000 of repairs he said my attic needed when I called a different…read morecontractor it was just $350 for a single sheet of missing insulation over a single room. This is after paying that much already for attic remediation, which after seeing the work was not worth the extreme expense, nor hassle the company will put you through. Nearly every time I called for service that was botched. Either they came on the wrong days, or came to do the wrong service. Would then say they would need to charge me to come out on the correct days or do the correct service, but would then "make exceptions" after I would complain to the owner that it's their mistake, not mine. When I would point out they are trying to charge customers for their own errors everyone would say it's just company policy. Buy they'd make a big deal about making an exception for this one time, like I should be grateful. Gopher service was also a nightmare. After not taking care of the gopher over multiple visits they stopped coming. When I called to ask why they stopped coming, and pointed out that they said they guaranteed the work, they said oh then it must be different gophers in the same spots and same behavior somehow, which conveniently isn't covered. Was told I had to pay for a second gopher service for them to finish the job. After wearing me down with argument after argument I just caved and paid for the second service to get the gopher removed out of exhaustion and desperation. Stupid of me, I know. For the quarterly service they do not top up the bait stations every time, and the spider spray does not work. Went to go cancel and surprise, you guessed it, they want to charge a cancellation fee that's more than the quarterly service itself. Everyone at the company will point the finger at someone else for the constant mistakes and failures, and they are hidden fees and charges everywhere, it's so exhausting I just got tired of dealing with them, which honestly I think is part of their playbook. The tipping point for me leaving this review was the attic repair estimate. After seeing how they quoted me $6,000 for a $350 repair that was the nail in the coffin that they were absolutely taking advantage of us the whole time. I would never recommend.

Great reliable friendly service! I've been using for almost 2 years now. Definitely Recommend.read more

Fast easy reliable affordable service. If in the AV area highly recommended. Needed a house sprayed…read morethe next day they were there. No problems

I sincerely value my Burbank Mills Pest, family owned, husband and wife and the service cannot be…read morebeat. An example of this was in a recent service their tech alerted me that one of the crawl space doors was ajar under my home. Today one of the two owners came by to look at the door and offered to repair it (as I am disabled and some such repairs beyond me). I was so heartened by his visit and offer of help. This is the kind of service few others offer in this age of hurry up and don't ask questions. I cannot recommend Burbank Mills Pest enough.

Great experience with Mills. I contacted a number of pest control services for general bug…read moretreatment for our apartment. Their pricing is very competitive and the communication was seamless. They made the whole process easy and effective.

I tried setting up multiple appts and asked to call me when they went to give them access…read more Unfortunately these instructions were to difficult as they would show, not call, then leave notes they could not access the place... terrible customer service

Jorge was very professional friendly courtesy removed spider webs and from the kid's swing set…read morethank you

Ervin completely turned things around for me. I was dealing with gophers, ants, termites, and even…read moremice, and it felt overwhelming. He not only handled the problem but also helped me set up a consistent monthly maintenance plan that keeps everything under control. He's professional, efficient, and dependable. My schedule can be unpredictable, but he's always flexible and finds a way to make it work so nothing gets missed. I also appreciate that he never pushes unnecessary services or add-ons. I strongly recommend him to anyone in the area--he clearly knows his craft and takes pride in his work.

From the owner: With over 3 decades in the pest control industry we thrive in providing the most efficient,…read moreeffective responsible and honest pest management. Resolving pest issues is our goal, but costumers satisfaction is our highest priority. Give us a call.

Mike saved me!!! Last weekend I had bees in my apartment…read more(randomly). He was able to come take care of the issue within a few hours of me calling him. He was nice, efficient and knowledgeable! Will def recommend and thank you for taking care of my little party crashers. Even though we love the bees we don't love them inside out living spaces

When they come they do a good job. Really friendly nice folks family-owned. I stopped using them…read morebecause even if I reminded them the night before somehow they would forget me. Other than their terrible tardiness and absenteeism they are great. Do not rely on them for appointments specially if you or working your day around they're spraying. Their prices are really good and really really nice it's too bad really nice doesn't kill bugs.