serenity one of the workers was amazing at Airtopia. She made us feel warm and welcomeread more

I was looking for a place to bring the kids to burn some energy on this HOT day... and we ended up…read morehere. We got the 2 hour pass and that was more than enough time! The kids were going nonstop and were EXHAUSTED by the time we left! When we first got there around 3pm on a Sunday it wasn't too crowded and the kids had free reign to go everywhere without waiting. By the time we were leaving it was starting to fill up, so I'm glad we went earlier in the day. This place is clean, has plenty to do, and most of the staff is pretty friendly. As an observer, make sure you bring a sweatshirt because they keep it pretty chilly in there on account of everyone running around and getting sweaty! I was a little annoyed that we couldn't bring in waterbottles (metal refillable ones, not plastic one use bottles). The girl made me take them back out to my car. I understand they want to make money, but seriously for as much as I paid for the 2 hour pass... on a Sunday (I recommend going on a weekday... much cheaper) and had to buy socks, the least they could do is let us bring our own water. I understand no outside snacks or food, but c'mon. Sometimes I just don't understand why these places can't just let you go and have a good time without gouging you completely. All in all, the kids had a great time. We will come back...just not on the weekend! Haha!

This is my second time having my son's party at Urban Air Fullerton, and both times the entire…read morestaff was overly accommodating and professional. This year I reserved a party room, and Montze was our Host, she was excellent. By far the absolute best service I've ever gotten. Attentive, patient, accommodating & caring, she was great! The kids really loved being able to use the TV the way that they wanted to in order to entertain all 10 kids Wish I would've left a bigger tip Thx again Montze!!

The kids had a great time, and our party host was wonderful. This review is not about the staff…read more Our party host was friendly, helpful, and did a great job keeping the party running smoothly. My frustration was with the way management handled changes to party packages. I booked and prepaid for my son's birthday party in June (for a July party) during a promotion. Before the party, I even called the party hotline twice to go over the details of my reservation, and at no point was I told that the attraction tiers had changed or that there would be optional upgrades available. When we checked in with seven excited kids ready to play, I was told I would need to pay additional fees as their packages had changed. Mind you, I had already paid the $200 for the party in June. I had to pay $35 for an extra kid because the new package included 5, not 6 kids. In addition, I had to pay an additional $9 per child if I wanted everyone to have access to the attractions they wanted to use. That wasn't the time to be making an unexpected spending decision, and realistically I wasn't going to tell a group of kids that some of them couldn't participate. (I was prepared to pay for one extra kid and an extra pizza). We ended up paying $360 instead of the $260 I had budgeted. To add to the confusion, I also didn't receive the balloons that were included with my party package. After reaching out to management, they explained that the attraction tiers had changed after I booked and clarified how the pricing worked. While I still think the communication leading up to the event could have been much better, I do appreciate that they took the time to respond, acknowledged that the communication wasn't clear, and offered two complimentary Unlimited Play passes and a large pizza as a goodwill gesture. My suggestion to Urban Air would be simple: if party packages change after customers have already booked, proactively notify them before their event. It would avoid confusion, unexpected charges at check-in, and allow parents to make informed decisions before arriving with a group of excited kids. What would be even better is that when you book a package, you are locked into that price and details instead of it changing. I would be really hesitant to book another party here because I wouldn't know what price I would ultimately be paying day of. Overall, the kids had a blast, and we'd likely return to play. I just hope the communication around birthday parties improves, because that's what took away from an otherwise fun celebration.

Gigi's wonderful great personality a great asset for the company she's polite very professional and…read moreshe's a sweet person

First time here , staff super friendly and nice. The place seems really clean, staff constantly…read morecleaning. Better than kids empire for sure !!

I had my son's 8th birthday here! Big shout out to Leann…read moreand Anthony for such great customer service! They happily helped us out and made sure that our family was happy and well taken care of ! I appreciate you Anthony and Leann

We had our team bonding event here yesterday and it was a 5 out of 5 experience!…read more Chris, the assistant manager, went above and beyond to make everything run smoothly. He made organizing check-ins for all my players incredibly simple and ensured we had easy access to a table area for both players and parents, which made a huge difference for our group. His warm and welcoming attitude really set the tone for the entire event--it made everything feel fun, relaxed, and well put together. All of our guests had an amazing time and have been raving about both the experience and how well everything was coordinated. Highly recommend for group events!

Love this place. Very intertwining foe kids and families. Friendly oriented stuff. Highly…read morerecommend.

We brought our three-year-old and two-year-old here on a Friday morning around 10:30, hoping to…read moreattend Toddler Time, let them socialize, and possibly consider a membership. Unfortunately, we learned after arriving that Toddler Time would not begin until August 17. We planned to stay for the full 90-minute session but left after approximately 45 minutes because of the lack of cleanliness, organization, and supervision. The toddler area was especially filthy. I honestly felt like bringing in a container of antibacterial wipes and cleaning everything myself. There was visible grime, duct tape covering multiple areas, ripped and damaged padding, lifting floor sections, and peeling walls. We also noticed dark staining and deterioration on the walls that appeared consistent with water damage and possible mold. I cannot confirm what it was, but it was concerning to see inside an area designed for very young children. The safety gate for the five-and-under section was loose, unstable, and did not feel like a reliable safety barrier. Some of the equipment also looked worn or poorly repaired. Several attractions, including the climbing walls, were not being used, so we could not fully evaluate everything the facility offers. The staff members were friendly, but unfortunately, they were not very attentive or hands-on. We saw at least three employees, and all of them remained at the front desk, frequently on their phones. We did not see anyone supervising the individual play areas, enforcing the posted age restrictions, or actively cleaning. Since the facility was mostly filled with children around six and younger that morning, having staff visible throughout the play areas would have made the environment feel much safer and more organized. This place has the potential to be a four- or five-star indoor play center, but it needs significantly better maintenance, cleaning, staff involvement, and management oversight. With young children touching everything and playing on this equipment, cleanliness and safety should be the highest priorities. Based on what we experienced, I cannot recommend a membership or a return visit unless some major improvements are made.

More like 3.5 but I'll bump it to a 4…read more Something fun to do and fairly close in the IE, could be cleaner sure but it's super fun when it's less crowded. We went for a bday party and it was earlier in the daytime and less crowded, there are a lot of different trampoline activities, like regular trampolines, wall climbing ones, a bull to ride for kids height over 48 inches, a small playground with a slide, a basketball jumping area, dodgeball jumping area and more. Later on in the day it got more crowded and had a lot more older teens. I mean of course it's fun for them too but as a mom of smaller kids kinda weary bc they can get more wild. Also the workers need to enforce some parents and their shoes in the areas that are not suppose to have shoes. Also the place needs more chairs bc we can't sit and watch the kids, I had to stand a lot, they had lame massage chairs everywhere that you can't really sit on bc they beep if you don't pay $12 for 7 minutes. Food is not great, I like pizza and their pizza was basically weird dough. Didn't care for it.

This place is fun, great for the kids. BUT!! They need TO GET RID OF THE MASSAGE CHAIRS!!! People…read morejust sit there while the chair BEEPS annoyingly because people refuse to pay to sit there and actually use the machine so they are perfectly fine annoying everyone around them. They also take up SO much great real-estate that should be tables and chairs. For the parents that do not participate in the activities here. PLEASE DO BETTER AND GET RID OF THESE ANNOYING MASSAGE CHAIRS!! They do not have these things at the other locations.

The manager Rylee and her colleague Nathan were so amazing at resolving an issue I was having and…read morethey really helped to make my kiddo feel special

I'm sad to say that I already bought a yearly membership for my daughter…read more I bought about 15 pairs of socks since I've been coming here. I came in to check in my daughter, and the people in front of me were checking in.. About eight people. Calvin was at the front desk, checking them in giving them high-fives and tapping them up. Doesn't make any of them, buy socks and let them go by. I checked my daughter in and he says I need to buy socks. I feel like i've honestly experienced some racism here. This is not right. I hope management gets it together here because this is not right

Celebrated my son's birthday party here! It was a huge success. Plenty of parking if not in the…read morefront; back of the building. The layout is very toddler friendly and straightforward with checking into the front desk for arrive. We arrived 15 mins prior to set up the party and everything that the venue provided was taken care of. Staff is very attentive, atmosphere is clean, and the pizza provided was delicious! My son had the best birthday and jumped his heart away with all his toddler friends.

alright place used to be better…read moreused to be more clean birthday packages are soso, used to be better not as they promised. today they did not provide us with goodybags and the ice cream not as they promised ( its not the dip) its like cheapy plastic squeezy iced material lol not well managed

We ended up having a party a couple years later and everything was great! They have newer AC units…read moreso it's way cooler in there now, the bathrooms are cleaner, they've tried hard to clean it up!

It's so hot in there. It feels 85°F. They have 2 fans blowing at inside which doesn't even help…read more Feel likes it's blowing hot air. The restroom has no AC. There is a fan in there blowing while it stinks like shit