After an unfortunate hit and run in a parking lot, our insurance company recommended Gerber Collision & Glass in Melbourne. I am very pleased they did. Thankfully, the damage to our Tesla was limited to paint work, but the quality of the repair was excellent and flawless. What truly set this experience apart was the customer service and communication. Kelly Ford was nothing short of phenomenal. From start to finish, she provided daily updates on the status and outlook of the repair, clearly setting expectations so we were never left wondering. There was no overpromising, just honest timelines that stayed right on target. That level of transparency made the entire process stress free and left me feeling comfortable and confident. The care shown for both the vehicle and the customer was greatly appreciated. While I hope we do not need auto body work again anytime soon, we will absolutely continue to refer Gerber Collision & Glass to anyone who does. Excellent experience. Five stars. read more

Everyone is very professional. The work is flawless. Very prompt. Office staff are very friendly

Outstanding service and attention to detail. Tim Giles communicated and kept us completely informed. read more

I highly recommend this location. I had my vehicle in for a minor scratch and dent to the hood and Gerber did an amazing job. April, my advisor, was easy to reach and great at communicating. It was obvious that they wanted to do a great job, which they did, and make sure that I was happy with the work. This Gerber location was timely, friendly, competitively priced, and did high quality work. read more

Expeditiously repaired by an expert team. High quality work, very satisfied with the repair. My car was ready to go a week earlier than promised. Very courteous team with great communication. Thank you Gerber Collision! read more

Amazing service from everyone. On my worst day, they were accommodating and kind. Kelly kept me updated almost every other day on my car, and it was greatly appreciated. They even vacuumed the inside of my car, which was a nice extra touch. My car was ready almost a week earlier than estimated. I would recommend this Gerber location over any other collision center. read more

Got rear ended and the insurance selected them as the best on their list. Took car in and after a few issue showing up and addressed my Malissa our estimator, Everything was better and very happy with outcome!! Thanks again! read more

Gerber completed the repair of my truck after it had been struck by road debris in Georgia while on vacation. Their estimator fully briefed me on the repair process and she kept us up to date on the repair as it progressed. When we picked up the truck you would have never known that he had sustained damage. We are TOTALLY happy with their work and the young woman that handled the repair process. read more

My name is Jacqueline and this shop worked on my 2017 Honda civic after I was backed into. They did amazing work at prioritizing my needs for my car and as a customer. Danny and Kelly did an amazing job at dealing with me as a navigated this process with the grace of a hippo in a glass shop. Danny made sure I had as much information as possible when he had it. Kelly ensured I had no gaps between rentals as I needed to switch companies due to not being able to pay out of pocket any more for the rental I has started with. She made sure all extentions with the rental were handled. read more

Did awesome job on suv. Great customer service and pleasure doing business with them. they even vacuumed my floorboards which was unexpected which I greatly appreciate. read more

The Gerber location on Hibiscus is Fantastic!!!! Justin and his team are amazing, incredibly talented, honest and take pride in their work. I had work done on my 2018 Audi at another local shop and they did a horrible job, simply pathetic! I originally planned to bring to this shop, but long story and ended up at wrong Gerber. After the other shop screwed it up, i knew immediately where to go. Justin and team fixed my car to PERFECTION! This team at the Hibiscus location are great! They are from the old Craftmasters and many still there, no other place to go!! Many Gerbers around, this is the real deal! read more

Should of gone with my gut. From the start I had to chase this company for a call back. Once the appointment was made no follow up email, that was requested, was sent, I had to call back to receive. Once I got to my inspection appointment, Kelley, who is the only adjuster that works with the insurance company I'm putting my claim though with, wasn't even there. This was a scheduled appointment! The other gentleman kept on telling me he wasn't supposed to be doing this and Kelley is much better... blah blah blah. Made me feel right away this was not going to be done correctly. Long story short, the inspection report was sent incorrectly and I called Kelley, multiple times I might add, and she let me know that I was going to have trouble with my drop off times. I assume my curt responses and reiterating of the plan was to much for Kelley, because she informed me this wasn't going to be a good fit anymore! I was in shock, this women was so offended by my attitude (I didn't cuss, didn't yell, nor was I threatening her in anyway) she banned me! Having a extensive background in customer service myself I am astonished and glad. Glad, because I feel like I totally dodged a bullet! Thanks Kelley! read more

Good luck on receiving a returned phone call from Tiffany. My Wife and I obtained an estimate which was a few months expired due to we were traveling over the last two months so I expected the body repair to be a little greater in cost. I called and spoke to Tiffany on 09/13/22 to schedule dropping off the vehicle for the repairs ,she said she would get with the gentleman who provided the quote and would get back to me. On 09/16/22 ( 3 Days later) I called again and spoke to Tiffany. She remembered our conversation and stated ( Quote) " I promise I'll call you back today" ( Un-quote) on 09/21/22 ( 5 days later) I gave up and took our vehicle to another high rated Body Shop who provided a quote much less than Gerber's and scheduled the repair. As a business owner I don't think Tiffany is aware of the fact that , if you don't take care of your Customer's , your competition WILL !. Best Wishes read more

Get a second quote!!!! The man who gave me an estimate was terse, and quoted me $4000. I then got 2 other estimates .. $1,500 and $1,680! Not only was he a rip off artist, he was rude!! Gerber used to be good but the prices have been going up and the quality is going down.. Avoid!! read more

Highly recommend this auto body shop! I got quotes from 3 local shops, all about the same cost. I chose Gerber because of the ease of the service. Kelly was so helpful; she went through my insurance and took care of all communication. My car was done faster than expected and looks like the day I drove it off the lot. read more

This is by far the worst auto body experience I have ever had. I called to make an appointment for repair work. I was instructed to come in three days later at 10 am. I was extremely prompt yet was kept waiting for 40 minutes. The three people I met on that day were abrupt and downright rude. They seem to have an "I don't give a damn attitude". I was referred by the Honda dealership where I bought my car and was later told by an employee there that they do much of Honda's work for free In return for the referrals. Gerber did not follow up with calls for the estimate appointment or for the schedule repair appointment. I went with my gut and chose to go to Francisco's auto body repair in the business complex across from the Pineda crossing community and was extremely happy. The place I chose had excellent yelp reviews and excellent word-of-mouth reviews. Please read reviews before you make a choice of auto body repair shops and if you still choose to go with Gerbers I implore you to pay with American Express so that you have recourse from the no doubt unhappy service and repair you will receive. read more

Very satisfied. Estimate was spot on except for the hidden damage he anticipated once the bumper was pulled. Car was completed as scheduled. Don't be alarmed by the computer texts that spit out automatically and showed the repair would exceed the timeline I was told. Definitely recommend this business. read more