I called for help with removing the license plates screws (Mount Kisco, NY) Lexus had stripped. I spoke to George who said come over and we'll take care of you. When I got there they were very accommodating and courteous. They fixed the issue and I was on my way. Thank you guys! read more

Platinumwerks Collision Center - Stripped screw on license plate holder - Body Shops Near Me - Melbourne, Florida

Holding a car and saying you have to collect a storage fee is a scam. Per state statues a customer has 3 days to collect their vehicle. You have violated state law. I will be contacting state representatives and reporting this shop. I wouldn't recommend my worst enemy to use this company. read more

This is my first ever review of a company. I will be filing a better business bureau report after this. Dropped off y Car on Nov 16th, after having to wait three weeks for an appointment to drop it off for a repair expected to take 24 days. This place had no record of my "appointment", and made it seem as if it was my fault for that. Once my car was dropped off, they had it taken apart by the next day. They then proceeded to let my car sit in the lot, taken apart, for three weeks. The did no work on it, and then blatantly LIED to me and told me it was because my Insurance took that long to approve the repairs. Dec 7th I called my insurance to ask why this is the case and they showed me exactly when the request was submitted, and it was less than 48hours after platinum werks submitted it.... nearly three weeks after me dropping my car off. This resulted in me having to cancel a nonrefundable trip, and my holiday plans, because they could not have the car done before the holidays. Jan 3th. I called to check on the status, was told it is being put back together, and will most likely be done by Friday, but was told their policy is to not give a completion dates. Jan 10th I called to inquire on status and was told it is in "Detail" and should be done soon, but was not provided a completion time or date. Jan 12th. I called during their Operating hours at 5:30pm it took 15 min for someone to finally answer the phone, from another department, to check on the status of my car. No one was in the shop to provide a status. So apparently their work hours are not as advertised. I have no clue of the status of my car, I've not been contacted by them since Dec 7th, and literally am left with no rental, no car, and no clue when that will change. I do NOT recommend anyone ever doing business with this company. Go somewhere else... You will regret your experience if not. read more

Platinumwerks Collision Center - It took them 15 min to just answer the phone. - Body Shops Near Me - Melbourne, Florida

Hopefully, my review will help you avoid my mistake of using this shop for your collision repairs. As a business owner my self I understand situations happen however, honestly and integrity should be key for all business dealings. At Platinumwerks Collision Center in Melbourne, they don't have neither. At this time I have not received my vehicle but I will update this review when I can actually see the completed repairs. What I can say is, don't trust the timelines provided by the team. The completion date will definitely change and you will receive no notice. You will only learn that your vehicle is not going to be ready when you call to check what time you can pick it up on the date provided. My vehicle was estimated on 8 days for completion. Hidden damages appeared and it was added an additional 20 days, that is understandable. What is not is that each time you call to make sure you can pick up the car, there's a new pick up date where you weren't notified. You will get several excuses, one employee will say that it was because of an emergency the technician had, another supervisor will say that it was because of parts delayed. Stories don't line up. You'll get a new date, call to see when you can pick up your vehicle and a new date will come with some other reasons. Communications is terrible and to be well established place of business, I was not expecting this type of experience. In my opinion, if you have the option to use a different, more reliable shop, go with that option. Nothing to see here. Again, I will update this review when I see my vehicle and hopefully everything turns out ok with the car. However, at this time I have 0 trust in this place. I would never bring any of my cars and hopefully, you, consumer reading this do repeat my mistake either. To me this also came as a well recommended shop but it seems like they shouldn't be well recommended anymore. read more

Worst body shop experience I've ever had to endure. Dan Baker and Dan Holmes were most unprofessional and just down right rude. We were told 3-4 days to complete work on our vehicle. They ordered the wrong parts and took 2 weeks to complete the car. These guys do not know how to perform a proper estimate. Our price tripled from the original estimate as though they had an open tab. They tried to blame Audi. And don't try to argue with these guys either, they have an excuse for everything. Want some advice, take your car somewhere else and do not allow this business or these guys to perform work on your vehicle. I read these reviews and it seems they try to respond making it seem as though they are attempting to care and resolve the issue. I can assure you they were given that opportunity. If I could rate lower than 1 star, you can believe I would. Thieves and Liars!! read more

I recently had my exotic car painted due to a minor scratch. I used this center since the owners also have ferrari dealers in florida. I was also reassured of it quality and service. They apparently repair Audi, BMW, MB among other vehicles I had no problem with customer service but that is usually the case in these situations. I had a minor scratch in the back bumper of my exotic car which needed a simple paint job! I got the car back on a Friday but 48hr later decided to clean the vehicle myself. I noticed the scratch was repaired but now i have several "defects" noted in the paint job! I have detected a total of 4! Therefore, the repair does not matter since the quality is poor! See pics Details matter to any vehicle let alone an exotic! read more

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The original estimate to complete the job was 1 week, it took six weeks and have been back since 3 times to correct deficiencies in the repair. Part of the job was to repair and repaint scratches and a dent on the roof. They repainted the roof without making the repairs and now offer to only fix one of the multiple paint scratch and will not repair the dent. Also there are several paint defect on the roof they refuse to fix. Do not use these guys. read more

GET your quote in writing DO NOT sign an open work order they will charge you what ever they want. Do not take a verbal quote they have very limited memory. I was charged over $1000.00 over my "verbal quote".Added to that over a week longer than promised. Minor dent and scratch repair .. read more

I had my new Camry for two weeks when I was rear ended on my way to work. I thought if I took my car to Toyota for repairs I would get a quality job. I keep my car pristine. Hand wash it every week. When I took my car in to this place they seemed very nice and professional. They had it for approximately three weeks. The only damage to my car was a hole in my bumper and one small spot on the front. When I picked up my car, my windshield had a crack 3/4 of the way across it and had to be replaced. They wanted me to pay $1500 for them to do it. No one notified me of this before I arrived. They charge way more than what the insurance will authorize so that is why they make you pay up front. I was able to work with my insurance and get a quality windshield at no out of pocket expense to me. Also the bumper that they repaired that had no damage but a hole, came back to me with marks that looked as if someone ran sandpaper over it. It also is developing a white haze. The service manager is always snippy with me on the phone but very polite when he's writing an email. He has offered to repair the damage that they caused but I'm not comfortable taking my car back there because of the condition of my car when I picked it up. It still had compound all over it and it was filthy. It appeared that they did not put anything down to cover my interior when they were getting in and out of my car. I had to give my car a thorough cleaning when I got it home. This is not the results I expected when taking my car to a professional body shop, especially one attached to a corporate entity. I'm in the process of getting an estimate to repair damage they caused and I'm going to ask them to pay for it. I'll see how that goes. I'm not comfortable leaving my brand new car with them again. Don't take your car here. read more

I was recently rear ended in my new vehicle (2021 AMG CLA), which due to the age of the vehicle I assumed it would be an absolute nightmare. Unbeknownst to me the crew over here at Platinum Works had other expectations for me and got my vehicle in and out of the shop within less than five days which quite frankly is unheard of with this type of repair. I am more than satisfied and extremely wowed, Great work the entire staff!! read more

Took my SUV in for a fender bender b/c my insurance dealt with them directly. What they promised would be completed in one week took five! When I dropped off the vehicle, they told me they wanted to replace the hood b/c of a very minor dimple (only noticeable in direct sunlight), to which I said NO. The guy insisted that it was not safe to leave this hood and I told him it was ridiculous to even think of replacing a hood for something so minor. Well, they took it upon themselves to replace the hood anyway. They ordered three hoods before an acceptable one came in. Meanwhile, my rental car coverage expired and the paint they used on the hood is already chipping a year later. After three weeks, I told them to put my old hood back on and be done with it. They said they couldn't b/c it was too damaged. So, I went in to see for myself and what I found was nothing like what was on my vehicle when I left it with them. They had removed the hood, punctured a hole through it (like a spear chucker practice day), banged it up as if with chains, etc.. What they did to the hood of my car was horrific and it was no longer viable. Stay away from these crooks! read more