Just purchased my brand new truck. Within the month, damages occured I was so upset it was never…read moregoiung to look the same. Saw all the great reviews for This establishment. so I went in. I was greeted by Anna, who got me set up immediatly. I unfortunaly did not get the woman's name who came out to check my truck before leaving it, but very professional and very nice to deal with, as all the people in the office were. Dan, who wrote the estimate, was great to talk to about past New England expieriences. He wroite the estimate, Then Mike, the owner came out to explain all that would be done. The truck looks better than when I took it off the lot. Brian, who I believe was shop manager, came out when I picked it up and made sure I was happy with the repairs. Everyone I dealt with was just wonderful. Thank you for making this expierence a little less upsetting. Palm Bay Collision will be my shop forever. I highly recomend.

I have a video recording of you yelling at my husband over the phone and storming out the room like…read morea manchild. You only gave me a full refund because i refuse to take anything less when no work was done. My car was not even touched. Then made me come back when it was convenient for you because for some reason the 450$ in cash i paid up front in less than 24 hours was not available!! You was extremely rude and tried to rip me off.

From start to finish this process was flawless. I could not be more happy with the finished product…read moreand I even got my car cleaned well it looks detailed thanks for the extra touch. My estimator Kelly Ford was beyond professional and even touched up a couple scratches while she had my car. 10 out of 10!! I hope to not have to be back in a body shop in the future but if I do Gerber's is the only place to go. I will be referring anyone needing collision repairs. THANK YOU!!

A person pulled out of a parking spot and ran into my car. Her insurance, Progressive, let me pick…read morethis place that was on the Hyundai site as a local certified repair shop. They called me and set up the appointment for drop off. They also worked to squeeze me in, since they were pretty booked up. When I arrived the lady at the counter was super nice and explained everything to me. They signed me up for text notifications but they are not accurate. I think they over estimate the day it's ready so you are not upset if it would take longer. A gentleman called me once to update me that the car "was in line for painting", and it was ready 2 days later. My car looked good as new. I have no complaints about this place, and I would come back again to get work done. I just pray I never have to. LOL!

Go here skip the estimates from others-They are very trustworthy. We've used them twice now. The…read moreestimate was very close to what The End Price ended up being. They are very organized and make appointments and stay true to that appointment. I would recommend this body shop to anybody. It's worth the drive if you don't live close.

Exceptional! I brought my rust bucket Hyundai and I was given a very fair estimate. The outcome…read morewas gorgeous. My backgate was replaced and when they were able to get the panel at a less expensive cost the savings were passed onto me. I highly recommend them -- be patient -- it will be worth your wait.

Great people to work with and very fair in their labor rate . In one case they even acted on my…read morebehalf with TireRack to obtain warranty work.

Very expensive. Took a week for the repair and a mechanic hit my car. But I have to give them that…read morethey did tell me and fixed it.

By far the best auto service we have ever received. They are honest, reliable and convenient. They…read moreare what other businesses should aspire to.

Wow...the Yelp community has done it again in finding a gem! Made an oil change appointment(oil…read morechanges by appointment only) here based on the yelp reviews. Asked them to also check out a squeaking noise that I had been told previously may be very expensive to fix. The oil change was done quickly and for $30 cheaper than other places. The squeaking noise was just a ball joint that had to be greased; which they took care of and didn't charge me for! This is the kind of service and honesty that has already made me a long term customer. Thanks so much and keep up the great work, it matters!!

Service department is awesome they always get us in as soon as they can and take good care of us.read more

Worst service department I have ever had work done at in my entire life. They will give you a…read morequote for the work ,make you check and agree to each individual item you agree to and what you decline and make you sign it before they order any parts but then when you go pick up your car and find out things werent done, they refuse to adjust your bill and take off the price they told you it would cost. If you wont pay they won't give you the car. While your car is there you can never get a person on the phone

If you're looking for an honest garage to take your car in for servicing, good luck. They're…read morebecoming pretty rare nowadays. Fortunately, I discovered Cassels soon after arriving in this area about ten years ago and haven't used another garage since. They're not as conveniently located from where we live now (Palm Bay), but I wouldn't ever consider using another garage for our cars.

The customer service is terrible. I made an appointment twice on line. The first time was texted to…read moremake an appointment for the next week. Made a second appointment, arrived and was told they could not service my car that day. There was no apology or promise to work me into the schedule. Was told I should have called to verify the on line appointment. Why have an on line booking if you have to call as well. The person at the desk had no customer service skills and was actually combative. Never coming back here again ever!

Battery and sensors fixed on my high mileage car. Everyone here is honest and does awesome work!read more

3rd time using them, but the last. Apparently by the loud comments I overhead in the back office I…read more"offended" the owner by quietly waiting. Not a spoken word.