Great bunch of guys …read more.. Went there on a Saturday morning and gave me a legitimate estimate where the others (NL, etc ...) were not interested unless insurance was involved or having an appointment. The guys worked seamlessly with my insurance company and car rental company. Work cost exactly as estimated and returned before promised! I recommend them to EVERYONE!

So today I called Vogels around 10:26 to get an estimate done for insurance on my 2010 Chevy…read moreImpala. I was instantly turned down and said "no we can't do that". I was surprised because I have brought them previously a car and sent them a lot of work over the years. So let me tell you about the LONG HAUL on your vehicle if you bring it here to Vogels. I would know about long term on a vehicle from them because they did a Job for me in 2015 on my 97 Camaro. This place is decent place to bring your vehicle if you need something fix short term but long term not worth it to ME. To others they are worth it but they don't restore cars really just fix them. I brought these guys my 97 Camaro back in 2015. Let me tell you what it WASN'T worth the price they charged me 6500-7k and or it felt like I was getting harassed by the owner about paying them. Normally you pay for a job when it's finished but he was eager to collect some before starting it and during before he finished the Camaro. I had to pay before they finished which felt like I was being scammed but I was in a tight pinch and had to get it done. After finally paying them in full they finished it up and said we will detail it up nice for you but the rushed they detail guy and I had wax all over the Camaro. Even the detail guy complained about being rushed. I even mentioned the green paint I could still see but they didn't fix it or nothing. I was super bummed about this but I was still happy to get my 97 Camaro back on the road and drive it. Mind you this 97 Camaro sat after it got "restored"from Vogels. Nothing wrong with it but all the imperfections they left, all the chipped and cracked paint I found and the green paint from the donor parts they used to fix it that you could still see in areas. The Camaro wasn't very professional done at all and the service I got from them especially from the owner himself was good and all till the demanded payment. Then it felt like a scam and it felt like I was being harassed. Now 10 years later I have to repay someone to fix all those paint chips, all the cracked panels and a lot more. So in my opinion it's not worth it because 10 years later and 6500 bucks wasted to repay another person. About the same or more to make it look brand new even better then show room quality they said just like Vogel's promised me but Vogels couldn't handle it. Edit : So after I posted this because I got a phone call at 11:17 from there Shop manager or whatever he is there. His name was Eric. He called me asked me why I would leave a negative review because they refused to take a quote from me earlier today? Then proceeded to say I called them because I had an insurance quote done and I wanted them to add more on? WTF? How is that possible when my accident just happen at 9:33 am. So how did I have time to get a quote and call you to ask you to change that quote? So now I'm more annoyed because they tried to call me out on something I didn't even say. All I said was "can I get an estimate done today for an insurance quote". He then proceeded to tell me IDK why you're posting your Camaro now. It's been 10 years and we didn't harass you. He said "we have to get some up front or all especially when it's not an insurance quote because we gotta pay outta packet for materials"? Really? You have to pay for materials? Wow that's crazy. What about regular mechanics or other shops? They don't ask up front for any money. However I was fine putting a down payment down back then. It was the owner calling me demanding money from me time and time again multiple times and said he couldn't fix it till I did. That sounds like harassment to me. Their excuse was "well sometimes people have us fix it but then not come back at all after we finish". I said "not my fault don't judge a book by its cover. You guys are judging people and will only work on cars with insurance claims unless they are GUARANTEED the money before they finish the vehicle". 1

Wonderful service and nice people. The work was top notch and very happy to have had my work done…read morethere. Bonus: my insurance company lowered my deductible because they are a preferred vendor.

Gina was great! My car was fixed ahead of schedule! She looks great - the red matches perfectly…read more Gina sent text updates frequently. Gina also handled the rental process. She also handled all of the insurance paperwork, and I only needed to pay the deductible. Great value. The whole experience was painless. I would recommend Emerson Collision to anyone who needs to get their car repaired.

Everything was fantastic. I couldn't be more pleased with the job done on my car, with the staff,…read morefull explanations I was given and the great personal service!!! Thank you so very much!

This collision repair shop is the best I've ever been to. I can't recommend them enough. They are…read moreone of the few places that can repair electric vehicles. They navigated the insurance companies for me and were excellent at communicating and documenting throughout the process. This is also one of the more expensive locations I have been to, but it is worth every penny. They pay their service well and the servicing technicians are very detailed and knowledgeable.

My husband's vehicle was damaged by a hit and run driver last week and needed a new rear gate and…read morebumper. We dropped the car off last week and got it back today good as new! The turn around time was super fast and the staff were very communicative. The most positive experience we've had dealing with car repairs by far.

My car was sent to Caliber Collision on Lake Ave by the regional manager per my request not to…read morereturn to the Henrietta location. I met with Kevin at the Lake Avenue location and he acknowledged the poorly fitted hood and agreed to return my car to be looking as it did before the accident. He had my car for about a week. In that week my hood was replaced with an OEM hood, new grill pieces, and a new hood latch. The chip in the paint on the passenger fender was repaired as well. When I picked up my car it looked great and I am very happy with the work! Thank you Caliber Collision on Lake Ave and thank you Kevin for working so hard to repair my car properly!

Truly wish a 0 stars was available,…read more Let's start the story, I rear ended a vehicle causing damage to my cars front end. So I brought my car to bob Hastings collision since they have a geico agent inside. Very convenient. They do the repairs on my car takes 2 weeks which is fine I understand how busy shops can get. I pick up my car from the shop, front end looks great, drive it home. Literally on my way home from the shop pulling into my driveway part of the coil of my strut fly's off the car and I hear the metal hit the ground. I immediately call the shop and inform them of what happened and they request I bring it back in for them to look at. So that brings us to today I drive my car back to the shop, the only place I've driven since the accident. Show them what fell off. The shop claims they did not touch any of the suspension so it's not something they did. The geico agent comes out and tells me this is not related to the crash that I was in. "It was just bad timing" So you are telling me that a piece of my car fell off right after the repairs from the accident I was in. And this has 0 to do with the accident and I would have to repair the struts not through insurance. What really happened is the geico agent didn't even bother seeing if the damage affected the suspension and the shop never repaired it so since both missed it it's on me. I will never go back to this shop and I hope that none of you do either it's a complete scam. 0 stars

My 14 year old Prius looks like new. They gave me a ride home, had the car fixed on time at the…read moreexact price of the estimate, and even washed and detailed it. Excellent customer service. Definitely would recommend.

I have been taking every vehicle my family has owned and referred to every single person that I can…read morefor close to 20..It has gotten to the point that Sharon recognizes my voice. They never have ever overcharged me for anything.. Ski is very upfront with repairs and even suggested repairs. Honestly, I am not sure there is a better garage in Rochester!!!!!

It was absolutely horrible. First off I was passing by and needed AC checked., $285 later I was…read moretold to come back in 2 weeks to check for leaks and Also got an oil change. Well after their service I am now 2-3 quarts short of oil, filter does not look new at all and my Starter was arched in the process. Now here I am $1000 in damages later only for them to deny their responsibility and accountability for what they had done . Car was in tip top shape before dealing with them. My RED FLAG was the amount of people that were coming in and out to have work redone or checked!!!!!! That's when I should have RAN. Very unprofessional as I called them with my Mechanic on the line and they just kept Hanging up the phone. But You Know What, Karma is a MF'r and it's REAL!!! Watch Out, Because it's coming, it always Prevails!!!!! KUDOS to a Real Bunch of Losers!!!!!!

Got to my appointment early at 2:30 so I could be pull in by 3 pm my appointment time it was 3:40…read morepm before they pulled in the work truck rude customer service lady in the front trash service would not recommend this place

The man who did my service was very nice, he was respectful and very good with what he did, I would…read moredefinitely recommend him

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.