Everyone was great and they kept me informed!!! Car looked amazing!!! I would highly recommend!!…read moreKelly

Top-notch customer service. I hit a deer. The damage seemed insanely comprehensive. Crash Champions…read moremade it easy to schedule my visit online. When I arrived, the receptionist quickly reviewed the info with me, took a look at the car, then gave me a useful overview of what to expect from the process including tips like: Don't forget to snag your EZPass, garage door opener and phone charger! She helped me through the rental car process and made it easy to return the rental by simply leaving the keys at the desk when I came to pickup my repaired vehicle. I received regular notifications throughout the process, starting with a projected completion date, then regular updates as the parts came in and services were completed. (The work was done with impressive finesse, and the completion date was so early that I saved hundreds when returning my rental car early.) There were some really nice finishing touches along the way too, like answering all my questions and concerns when picking up the vehicle (zomg, went a long way in easing the anxiety experienced around losing my vehicle for a time after the crash), printing a second copy of the bill so I could stick one in my records and send the other along with the certification required by insurance, and exceptional after-care in answering questions that I had a few days after completion. Absolutely exceptional! I highly recommend.

Got us in fast and out same day. I'm so appreciative of the staff. They were very transparent and…read morecommunicated efficiently. Decently priced. Will be back.

Transparent Quoting process with helpful communication through texting. Tyler did a good job…read moreexplaining everything in a manner I could understand. Love the flexibilty of their 24/7 pickup and drop off and same day (if approved before noon) service! Price was laid out and invoice was easily readible.

These guys are amazing! Jess and I left this morning for our vacation and as soon as we got on the…read morethru way our windshield wiper stopped working! went to autozone, they were no help, called several shops and everyone kept telling us it wasn't a easy fix or they couldn't get us in, we were starting to feel helpless and sad that we might have to end our trip, but we called these guys and they told us to come down and they took us in, looked at the car and it was an easy fix and they sent us on our way!!! God bless these men and thank you so much for getting us back on the road to our vacation! And thank you Jesus for protecting us from the unknown!

Twice I've brought vehicles to this place and spoke with Tim I believe his name is. He looked at…read morewhat needed to be done to each vehicle, took my information and said that he would email me a quote. Both times I never received the quote from them. I will never consider them for any work in the future.

I had a little run in with a deer and needed my car repaired. Charlie and the team were great…read more Not only did they make my car look like new, it was also all shiny and clean. They handled the insurance and made the entire process quick and easy. Thanks for a job well done, I highly recommend Panorama Collision. Kim I

While visiting Rochester from Florida this summer, had a small accident and was referred to…read morePanorama Collision for an estimate. Received two other estimates as well. Panorama was extremely competitive, so I decided to have the work done there. The car came out great! They far exceeded my expectations. I would highly recommend Panorama collision. Their customer service and follow up was also outstanding. Charlie and his team were great!

My husband's vehicle was damaged by a hit and run driver last week and needed a new rear gate and…read morebumper. We dropped the car off last week and got it back today good as new! The turn around time was super fast and the staff were very communicative. The most positive experience we've had dealing with car repairs by far.

My car was sent to Caliber Collision on Lake Ave by the regional manager per my request not to…read morereturn to the Henrietta location. I met with Kevin at the Lake Avenue location and he acknowledged the poorly fitted hood and agreed to return my car to be looking as it did before the accident. He had my car for about a week. In that week my hood was replaced with an OEM hood, new grill pieces, and a new hood latch. The chip in the paint on the passenger fender was repaired as well. When I picked up my car it looked great and I am very happy with the work! Thank you Caliber Collision on Lake Ave and thank you Kevin for working so hard to repair my car properly!

they did a great job on putting a new door on my 2012 Audi A4. It looks brand new just as it was…read morebefore the accident, maybe even better.!

By far the worst experience i have ever encountered, the manager Ken was the worst an most…read moredisrespectful person i have ever spoke with. i brought my car with body damage an when i towed the car off the the lot it had more damage then when i brought it there. If any one is thinking about bringing there vehicle here please save your self the head ache !!!

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

I've been going to Mac's Auto Service 2 for all my vehicle repairs and maintenance for about a year…read morenow and I can honestly say that these guys really know how to treat their customers. Everyone is so kind and friendly and they really know their stuff. They have technicians with decades of experience in the automotive industry and who really enjoy what they do. Stop in for an oil change or a FREE estimate for your vehicle repair needs and you won't be disappointed

A few months ago, my fiancée took her car her for its inspection after reading all the good reviews…read morehere. We also asked for a quote on our hood latch release, as it was no longer able to pop the hood. They completed and passed the inspection, and gave us a quote for something like $400 for the hood release. I'm handy and that quote seemed ridiculous, so we declined the extra work and I said I'd do it myself. Less than a month after getting the car back, the front brakes started to grind. We're talking metal on metal. How is this possible? They just looked at it and should have failed it for pad depth, or at least *warned* us about it. I've attached photos to show the blatant neglect and disregard for safety (and the law). I highly doubt they looked at anything if they missed something so brazen. As for the hood latch, my lazy self finally got around to doing it. The only issue was a $11 bracket being bent. The whole mechanism didn't need to be replaced, but they wouldn't know because they didn't look at that either. Looking at all these positive reviews is perplexing. As someone who does all their own car maintenance and basic repairs, this is the most dishonest experience I've ever had with an auto shop. Since the business seems to be monitoring the reviews page, the car was a 2016 Kia Optima on 6/16/2022, owner's initials are BB.

My first appointment was cancelled by phone message because the replacement had a flaw. Two days…read morelater the installer put a windshield in with an obvious chip and some hazing. (He didn't say a word to me.) He also made other obvious mistakes leaving the cowling open and other trim loose. I called the tech and he said his manager would contact me. This didn't happen because he never reported my complaint. I studied the cowling issue and found that GM had a fitment problem, many owners complained that the lower cowling was flawed. The manager said a replacement part was unavailable, but my Chevy dealer had it available overnight. Just lies, bad workmanship and installation of a damaged windshield. The second install went better (different tech,), but I had to point to one mistake after he finished.

Horrible customer service, unapologetic and irresponsible attitudes. This Safelite location damaged…read morepaint around the windshield with some sort of pry bar, did a sloppy perimeter gasket install, damaged the cowl on one side, and never reinstalled the 7 cowl retainer clips under the hood. See photos. Had another appointment to have these things fixed but Kevin the manager decided it was more important to be unprofessional and argumentative about the entire situation, so I didn't have them fix their mistakes and I left with a damaged car caused by incompetent unprofessional windshield replacement hackers.