I see others have had poor experiences with Safelite Auto Glass, but I can tell you that my…read moreexperience with them was excellent. They were diligent with their follow up prior to the installation of my windshield and have followed up to make sure that I'm satisfied with their service as well. The people working at the location off Jefferson Rd were polite, efficient and informative from the time I got there to the time I left. If you've had a bad experience with them, consider that it's not easy running any business these days. Be patient with people.

On 3rd rescheduling and they just called with more BS excuses wanting to reschedule again. First…read more Rescheduling, the excuse was, they needed 2 techs and one wasn't available. The 2nd rescheduling was the tech that they assigned to the job is suspended. And the 3rd rescheduling the tech is on his way to the job and gets pulled over and the vans no longer allowed to be driven on the road. What kind of ass backwards company are you Safelite? Holy crap! What a joke. EVERY RESCHEDULING LOST ME MONEY! Not even worth it. Go with anybody, any other company other than these clowns.

Fast windshield replacement but poor customer service communication. (My experience is probably not…read moretypical though) Please note- if you have atypical windshield blades do not opt for replacement because they will not carry it! This is where most of my problem started! I drive a current model Honda Civic- when I setup the appt for windshield replacement they apparently were not aware of what blades this car has (which I later found out really don't need replacing as often as typical blades..and are $$$$$). The replacement blades were not the same, which blows my mind because this Honda model has been around at least 6 years now. I didn't notice the blades until the day after (on a Sat.). Wrote a message online to customer service. By 10 am MOnday no calls so I decide to call the toll-free#- the rep was ice-cold- probably because I was upset when calling. (I should add that I got worried the tech stole my original wiper arms and gave me something cheap- they only replace blades tho.) The local manager called me not long after and was friendly and worked with me to solve the problem. Apparently, there are a small # of cars w/ special blades and I won the lottery on that one! I had to go to a Honda dealership and have the manager talk to the parts dept. Safelite ate the cost of ordering new ones for me. After 2 weeks of waiting - no calls about the blades. I call the manager again and he first says he "thought" he called me. Then says there was no name on the delivery so they were not sure who it went to. I accomodated the appt on my day off so they did not have to drive 30 mins to my work and it was between 8am-12p time frame. He was very courteous like our first call. At 9am the tech calls to say he will be there 12-12:30. After hanging up I decided this just would not work for me- especially since it is my 2nd appt and I accomodated them to a closer location AND this is my day off. I got the manager and he says the tech will be calling me back. An hour goes by- I call the tech and get voice mail but with someone else's name on it- so I call the manager again and he says "he didn't call you?" A few mins later the tech calls again to say he is on his way in a few mins. They were all very friendly and courteous so it's difficult to give low points. The tech was very understanding of the situation and did a great job (I also asked him to re-center the remote starter above the rearview mirror because the last tech placed it off-center.) Again- this was probably a mostly isolated problem and most people would not have this issue. I recommend the service but you should look into the blade replacement offer if you are worried- if you are someone who buys blades on the cheap at Walmart or the like- you likely won't have any issues.

Safelite was able to get me in within 24 hours, I went to the site and waited until the windshield…read morereplacement was finished. Every employee was very kind and welcoming, and checked on everyone in the waiting area individually throughout the wait. They have massage chairs, water, and coffee in the waiting room. The replacement was done well and within an hour. Would highly recommend.

After recently buying a new vehicle that was low to the ground and in need of the XPEL protective…read morefilm product for its hood, bumpers, and rocker panels, my wife and I made the long journey to Rochester to have this completed with Rochester Car Care. The number of locations in upstate NY that offer this unique product are limited and given that we have family in the area, we chose this business. We are very glad we did! From our initial quote request, Colin was friendly and helpful, sending us clear pricing on different packages and offering solutions that would meet our needs. When we asked if we could arrive slightly later in the morning than originally scheduled due to our long trip, Colin and team were more than accommodating. Our vehicle was kept inside safe and warm while the film was applied in what appeared to be a spotless and extremely professional environment. When completed, the team at RCC reviewed all applications of the product with me as well as gave me advice on how to maintain or place a future warranty claim. They were very appreciative of our business and sent us on our way. On our trip home, one last personal and appreciated touch; a hand written thank you note tucked neatly into the cup holder. Overall for any of the services you'd be considering at this business, I found the team and Colin to be personable, professional, and extremely communicative. A+.

From the owner: Rochester Car Care has been committed to installing the highest quality Paint Protection Film…read more(PPF), Ceramic Coating & Window Tint packages while exceeding both customer expectations & industry standards. Every vehicle is enhanced in our state-of-the-art facility by our authorized & certified technicians. Stop by for a shop tour or call us today to find out how we can help you WIN your vehicle ownership!

I'm really surprised that I'm the first person to review this place! I come here frequently for…read morecustom mirrors, replacement window panes, whole window replacement, re-glazing on wooden windows, storm window frames, etc. and they're always great. I went to another location nearby but found the quality of work and customer service to be above and beyond here. They definitely value their customers and it shows. They also provide auto glass repairs but I've never used them for that so cannot speak to it though I would definitely come here if the need arose.

Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

Got to my appointment early at 2:30 so I could be pull in by 3 pm my appointment time it was 3:40…read morepm before they pulled in the work truck rude customer service lady in the front trash service would not recommend this place

The man who did my service was very nice, he was respectful and very good with what he did, I would…read moredefinitely recommend him

My wife needed to have our rearview mirror reattached, and not only did they get her in without an…read moreappointment, they performed the service very quickly and with a high degree of quality! Their customer service was top-notch from the person who answered the phone to the technician who performed the repair! We have had windshields replaced here several times and wouldn't think of going anywhere else!

From the owner: In Business for over 35 Years In the auto glass industry, where you choose to get your car's…read morewindows fixed can make a big difference in the service, quality and price you receive; and choosing the wrong company can lead to a costly, drawn-out project that only fixes the problem in the short term.

All workers involved were focused on the customer in that they gave guidance to me, to what I…read moreneeded to do, what was expected. Also, they explained what would happen and gave regular updates as to their progress. All staff were polite, direct in their honest explanations and prompt. Ultimately, my Subaru looked a lot better given the quality work and professional results.

I was very impressed with the service that I received from Nu-Look…read more Mary Moore took great care of me. Mary explained the repair process and made arrangements with their shuttle service to take me home and bring me back the next day. They also did a wonderful job on my car.

Had a pretty big crease in my door from an unknown incident - my guess a kid or the wind threw open…read moretheir door into mine. Gerber did the estimate for All-State. They were upfront and honest about everything. No pressure to have the work done there, but I ended up doing it anyway because I felt good about it. They texted regularly with a link that showed where in the process it was and the current costs (insurance's, of course) as they went through the work, which I thought was great. Finished very quickly, and it looks great! It came back cleaner than I left it, which is always nice. I can't speak to how they are for major repairs, but they were certainly great for what I needed.

I took my Jeep Cherokee to Gerber through Geico after a single car accident where I scraped the…read morerear driver's side door and back panel against a construction barrier and I am so pleased with their service. They were easy to coordinate with through Geico and with Enterprise for a rental car and provided great communication on the repairs, with update phone calls on Tuesdays and Thursdays. Overall the repair took about three weeks, which was very fast, in my opinion. All of the staff that I dealt with were friendly and efficient. I highly recommend Gerber and would use them again in the future.

still a customer for life! I went back to Ray Sands for…read moreanother windshield issue. They got it done faster than they promised. They worked things out well with the insurance company; they scheduled me quickly The people are still great and I'm still a customer for life.

Brought my car to Safe!ite to fix a missing chunk of windshield. It cracked. Then they backed my…read morecar out with the back door open. More damage. after getting the door fixed, I went to Ray Sands for the windshield. A while later the glass broke in the damaged door. Back to Ray Sands to replace it. EXCELLENT service. GREAT price. Highly recommend them. They take good care of your car!!!