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Gerber Collision & Glass

3.5 (27 reviews)
Closed Closed
Updated over 3 months ago

Services - Gerber Collision & Glass

Bumper repair

Collision repair

Dent removal

4 More Services

Auto hail damage repair

Rear-end damage

Auto windshield repair

Auto windshield replacement

Gerber Collision & Glass Photos

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3 weeks...and this.

I wouldn't let them paint a wheelbarrow... This is after taking the vehicle back 3 times. They had the vehicle for over 3 weeks total. Matt S. told me that Ryan said that this is the best they can do. Hilarious!!! I could do that with a spray can. Matt said that he looked at it a hundred times and he isn't looking at it again. So much for their "Warranty". News Flash!!! Looking doesn't fix things. Actually doing something about it does. Check out the dates on most of the reviews. Like the old saying. You are only as good as your last job. Should I mention the part about the fender molding missing screws the second time I pick it up or the door molding clips that were broken the third time I picked it up and Matt informed that they had re-attached it back on with double faced tape. What a bunch of clowns! I recant, Clowns is a compliment. Notice the fine attention to detail with the over-spray on the molding and the difference between the plain white and metallic three stage white on the bumper and fender. When I tried to show Matt S. the discrepancies I had found, he talked over me with BYE!, BYE!. What an A-hole. He shouldn't be managing anything. Let alone Customer Service. For the CS reply: Ryan was nowhere to be found.

My Truck, the day it was supposed to be ready.

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1 year ago

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11 years ago

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Review Highlights - Gerber Collision & Glass

Alonzo who put my car in front so it would be easier for me to leave which meant a lot.

Mentioned in 3 reviews

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Total Recon Auto Center - Superior Customer Service

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I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

Gerber Collision & Glass - bodyshops - Updated May 2026

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