From the moment I purchased my car, to my scheduled maintenance these folks have been top-notch…read morewhen it comes to customer service. Being in the customer service industry, myself, I know first hand how challenging customers can be... ****insert me‍‍**** Hear me out, folks. This was my first BRAND NEW vehicle. I arrived around 8/830p when they close at 9p/10p. I didn't get out of there until 1145p and it couldn't have been a smoother transaction. I didn't feel rushed, hurried or pressured from aannnyyy of the Sales or Finance team. They actually offered to stay and go over all its bells and whistles, I'm the one who had to call it a night; otherwise, I truly felt they would've stayed overnight just for me. I can't tell you how many follow-up calls I got within the first month of owning my new car. This place has knowledgeable employees who know thier stuff! Even when I (thought) I had an issue and called in giving a poor explanation of what I thought the problem was, it was solved...there was no "issue", it was user error Go buy your next Honda from these folks and ask for Justin.

This is the worst Honda place ever, the sales team makes you feel pressured to buy just a piece of…read morecrap on the floor, because they don't want your peace and mind. They just want a sale. The owner needs to learn manners.

Bought a car from yesterday and I can't enough good things about the place…read more I walked in (no appointment) and ask Cedrick to see a car I saw on Car Guru. It was the cheapest car they had on the lot and I told him I was paying cash (not financing) so I was the cheapest customer they'd ever see. He still treated me like I was buying a fleet of their most expensive car. Then I Cedrick and Kyle (the financier) showed me the total out the door price. I was floored it was exactly as described on the Car Guru. It was the list price, the mentioned dealer fee, the state tax, and some minor fee that I forgot the name because it was only like $35. That's it though! No hidden this or that! The list price was too good to be true so I expected to fight over BS fees, but there was nothing hidden added. After leaving with the car, driving home my wife tailed me and noticed that I had a brake like bulb that had died. I drove back to the dealership and they replaced the bulb and topped off my gas before I could finish the complementary coffee I was basically chugging before I knew how fast the fix would be.

I bought a used Volvo from a personal seller a few months back and have taken this car to the…read moredealership twice now. The prices they give me are very fair and the service has been top-notch. I never thought I would continue taking a used Volvo to a dealership, but I will definitely continue to use them for my services.

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

My experience with Krietz Auto was horrible from the start. I reached out on a truck , it took 2…read moremonths to get this finalized and the truck I originally wanted sold and had to settle for anothe r one. I had to sign for all do prior to getting it transported to me. Upon delivery, the truck was damaged by their transportation company and they did not follow up for anything. I emailed the general manager and also left a voicemail and never heard back. All I got was an automated email from the "general manager " to reach out if I needed anything. Horrible sales experience horrible customer service experience, horrible transportation experience. I reached out for some tire information as I believe 2 tires are to be manufactured defective. The service department was promising as they heard my concern and said they would reach back out but haven't. I have not asked for anything . No deductions for the truck damage , nothing. They don't care enough about you. You are just another paycheck.

Had no problem. Good deal on car - received the inspection report as promised which revealed…read moreeverything that was done to make the vehicle pass inspection and what we need to look out for (brake pads) in the near future. Car in great condition for its age. Wish they would've come down a little more in price, but overall a solid deal for what we bought - a good used car for our college age child.

They deserve a zero. Just turned in a vehicle we bought from them and found out there was a major…read moreaccident on the Carfax report and we thought... how did we miss this and when we went through all the paperwork we realized they printed us the service Carfax report not the full Carfax report and we didn't catch it. DO NOT TRUST THEM!

Had such an amazing experience at CarMax in Frederick! Everyone was incredibly helpful and made the…read moreentire process seamless from start to finish selling my Volvo for a great price. I had to go straight to the airport from this location, and the team went above and beyond by providing a Lyft and even helping me get my bags to the car. A huge thank you to Sadé Rebelle, who was amazing throughout the whole process, texting updates and helping coordinate everything with the Texas location. Mohammad and the rest of the team were also extremely helpful every step of the way. Truly such a smooth and stress-free experience. Highly recommend!

Tayo was wonderful. Very knowledgeable and very helpful. We had a great buying experience and…read morehope to work with him again when we are ready to replace our other vehicle. Being on crutches Tayo did everything he could to make sure that I had to do as little walking as possible during the car buying experience. Everyone as the dealership was very friendly and helpful. I would highly recommend both the dealership and Tayo as a car salesman. I would give more than 5 stars if that was an option.

I used to get my 2013 Ford Escape serviced here cos my older brother is obsessed with Fast N…read moreFurious and the Nissan brand in general so I have always trusted their mechanics. Thanks to Paige I now have a 2021 stick shift versa that I got for an AMAZING deal almost 3 grand under market value with only 77k miles on it and the vehicle had FOUR brand new tires, new brake pads, and was previously owned by a smoker and you wouldn't be able to tell from the smell, just a few little burn holes in the floor and seat but I would never expect a dealership to completely replace the upholstery on a pre-owned vehicle lol Great people, great service, and even greater comradery between the team. This place really makes you feel like you're part of the family.

I always have an excellent experience having my 2011 Nissan Altima serviced regularly at Younger…read moreNissan. Sergiu Princepa is the Service Advisor that assists me when I arrive at Younger. He provides me with great service and guidance prior to and after I have my car serviced and kept in excellent driving condition.

Maddy V did a fantastic job helping me with my Dodge Durango. She was extremely patient with me,…read moreespecially given my lack of understanding when it comes to cars, and she really walked me through the entire process step by step. I truly appreciated her support and professionalism. I will definitely be coming back to her if I ever need anything else!

I cannot say enough good things about my experience with Clay Merrifield. From the moment I…read morearrived, he was incredibly upbeat and friendly, making what is usually a stressful situation actually enjoyable. ​What I appreciated most was that Clay was never pushy. He didn't just give a standard sales pitch; instead, he took the time to truly listen to what I needed and wanted in a vehicle. He explained everything so clearly and was incredibly patient throughout the entire process of getting my Jeep Gladiator. His kindness and genuine personality made all the difference--if you're looking for someone who actually cares about getting you into the right car, go see Clay! I also want to make sure Jordan Rivera in the finance department gets the credit he deserves! He was absolutely amazing to work with and really knows his stuff. ​Jordan was able to crunch the numbers and get the payments exactly where they needed to be for me. He made the financial part of the process--which can usually be the most stressful--completely smooth and painless. I really appreciate his help in making this purchase happen! I also want to give a huge shout-out to the Sales Manager, Brian Nichols. He was absolutely awesome and really worked his magic to make sure everything we needed came together seamlessly. ​Brian is incredibly friendly and has a way of making you feel like you're working with people who genuinely care about you. It's rare to find that level of personal attention at a dealership, and he truly went the extra mile to make the experience perfect. Thank you, Brian!

Stay away from this dealership, particularly the Used Car Superstore on Baughman's Lane, and their…read moresalesperson named Sunny. I saw a car online I was interested in and I called the dealership. I was unable to get there on the day I called as I had the flu and we were juggling one car. I asked if the car could please be held until Thursday. The man on the phone said there were actually two of them on the lot and sure they could do that. I got a call Thursday around noon that the one vehicle left that I was coming to test drive was being sent to the Lexington Park site and she "goofed up" as she did not do something within the computer to keep the car there. There was a similar vehicle at the Germantown location that costs a bit more. I told her I was willing to look at and test drive that one if the price was negotiable for this mess she had just put me through. She retrieved the car and I went there to test drive it. The car's exterior was FILTHY. The black car was almost yellow. We drove it and it seemed fine. We returned and we noticed a lot of small nicks in the paint. We pointed them out to her and said due to the car's filth we can't tell if it's dirt or paint chips. She took it to the car wash and came back and there were chips EVERYWHERE. I said "Well, how much are willing to take off the price?" She said, no, this is a price tag dealership. We don't do that. So, despite what she said on the phone, they were going to do NOTHING. Then, she had the NERVE to text me the next day and said they would not change the price, but would "try to do that best they can" to clean up the paint job. If you are going to consider this place, show up and look at the cars and make sure they are clean as they may be hiding damage.

Chris Wilson in Chevrolet Service is amazing! He is so welcoming and knowledgeable. He doesn't…read moreattack you with questions as soon as you walk in like some of the others have. I have dealt with many car places over the years and he has won the business of my family and friends with his excellent customer care and his quick and efficient communication. He truly is one of their biggest assets and needs to be recognized for his hard work and dedication to his customers!!!!! I cant thank him enough for helping me with my many trips to the service department. Excellent gentleman!