I am a disabled US Army Veteran that has to private pay for damages to my vehicle. The car was…read moregifted to me for my combat service, and I have a very limited fixed income. Kevin went ABOVE AND BEYOND to be able to give me an accurate estimate. It should have been a cost I incurred, but Kevin understood my situation and went way out of his way to do it for me. All I know is that he is a good guy, and those are hard to find these days. Thank you to Kevin and Frederick Auto Body for going above and beyond!!!

So great and Kevin is very personable. He was able to fix my bumper at a much better rate than…read moreother estimates I received.

I've taken my SUV to Top Gun twice now. The second time, I just needed a little help, something…read moretoo simple, really, for them, but I needed help with it. The folks at Top Gun made time for me that very day and treated me like I was their most important customer ever. I hope I never need a big repair, but I know where I'll go if I do!

I've used Top Gun on two separate occasions. the first, my car was involved in an accident and the…read moreneeded to be repainted. the paint quality and application was so poor that the paint bubbled and had to be repainted two more times. Their attention to detail and customer service was also not as to be expected. Recently my car was involved in another collision that was the fault of the other driver. To get the process started for a rental car before liability was assigned, Geico my insurance company insisted I started the claim with them and can be transferred. So I brought my car to the recommended shop and they started the assessment process. Without my knowledge they completely dismantled my car and told me my car was totaled. I drove home 1.5 hours from the accident - no alarms, damage to the tires, etc. Just front end damage. When liability was placed on the other driver, I decided to get my car and get a second opinion and take it to another shop. They threatened that if it was anything but totaled, it was insurance fraud, did not put my car back together to be sent to the other shop, and when a tow truck came to get it, it was insurance fraud parts and the entire front bumper was missing. Needless to say, the other shop fixed it, State Fark paid for the damages, and I will NEVER take my car to Top Gyn Collision again. They are overpriced, work is shotty and I just don't trust them.

Always a positive experience. A thoughtful call, estimate , thorough job done. It's a way better…read morealternative to the dealership.

Top notch crew here at Carriage House. They have been servicing our families vehicles for years…read more Very well versed and capable of top of the line service. For the repairs they are not able to do they are upfront and will advise of such!

After dealing with so many frustrations and ongoing car issues, I finally had a great experience at…read moreSuperior Auto Service. Their customer service was outstanding--they took the time to thoroughly review my concerns, provided detailed photos in the report, and offered honest recommendations at affordable pricing. Big shoutout to John and Jon for taking such great care of me! I truly appreciated their transparency and professionalism. I would highly recommend their services to anyone!

Sunday night, my car wouldn't start. I had it towed to superior on Sunday night and it was there…read morefor them first thing Monday morning. Superior noted on the invoice that the car was dead on arrival. Said they tested the battery and that they were able to start the vehicle with starting fluid after multiple attempts. Well, to me that means there were something wrong with the car battery. They got the car running and charged me $155. They kept the car all day, over seven hours to do the safety maintenance inspection that I didn't ask for. They didn't ask me either. Two days later, the car would not start again. I called superior to let them know and they said that the battery was OK when it was there. The battery was dead in their own words when they checked it. I don't understand why they didn't replace the battery. I was unable to go to work on my new job on Wednesday, I would think that an auto service center would recognize when a battery needs replaced.. I am homeless and sleeping in my car. I have no money to get it towed. Fortunately, somebody helped me in the Walmart parking lot to get the car running so I can drive it to a Walmart service center. If that kind person did not help me, I would've been stuck there. I would not have been able to go to work. I wouldn't had a place to sleep. Anyway, I think they should've changed the battery on Monday when the car was in their shop. I think they should've recognized that since it was dead on Sunday and Monday and it was a really old battery, they should have replaced it. Since they didn't, it was a big hassle for me not going back to Superior auto service again. It said on the invoice that they recommended that I monitor it. That is ridiculous. I'm supposed to just drive the car around and hope that it starts when I get back in. I would have to have an expense of it being towed. Shouldn't they fix the car so you don't get stranded somewhere ? Walmart charged me $150 for the battery and instillation. Superior charged me $155 and didn't fix the car. They just gave me a list of $2000 worth of stuff that needed to be Repaired.

Alan and Nancy welcomed me into their shop. Alan and Ken knew the particulars of a Subaru and…read moretalked me through their process of a head gasket job. It was also helpful that most of the cars in front of the shops had Subies in front. Another cool thing was Fry, their sons dog, welcomed me in the office when i first went there. Good mom and pop shop, the techs do the job to make it right, and the prices are reasonable. They are willing to work with you on the job within reason. BTW I brought in the 2008 Gold LL Bean limited 2.5NA

Whoopdi Do 2007 Subaru…read more Proprietors Nancy and Allan clearly believe in their business, their workmanship, and their customers. They delved through years of records to establish a part warranty claim so that I could receive a cost-effective repair and drive a safely operating vehicle. Foreign Auto Excellence is the kind of Repair shop whose quality and customer support brings back customers.

I had a pleasant experience getting an alignment done on my 5 series bmw. They finished quickly and…read moreprice was reasonable. They did up charge me for a specialty alignment and were unable to provide me a spec sheet so I Couldnt even see what was done. I will use them again in The future but might specify my wants before they start the work.

I want to love Ken's. But my experiences are like dealing with two different companies . On one…read moreday they are beyond excellent and cannot do enough to satisfy the customer. And to boot, they do work that no one else would touch. For me, that included a complete rebuild of my 2006 transmission in 2024 in their shop. Yes it was costly but it was not a remanufactured tranny and extended the life of my car. If the engine goes, I'll likely return for an engine rebuild rather than a remanufactured engine. On another day, some basic work that should be simple and easy they seem capable of completely missing the mark. Couple this with their reliance on Metro Motor.com and their BG maintenance recommendations and you have what feels like a very hard sell to get your money. The BG recommendations are like a laundry list of what you MIGHT do to your auto if you had unlimited funds and just wanted to spend freely. There seems to be no rnyme or reason to the recommendations either in milage or elapased time. Don't get me wrong. I don't mind paying premiusm prices (which Ken's is) for premium work. That's the issue. I feel like it's sometimes worth it and other times not. I've reached the consclusion that they will get my more difficult jobs but routine maintenance will be handled elsewhere. I wonder if over time they have changed ownership or have new sales incentives in place. It's a shame. I really want them to be like The Car Talk guys from Boston and only do what's right.

This review is for the service branch/dept. Fantastic experience/Excellent service! I purchased a…read morelift kit and running board/steps for my Toyota Tundra. They did an excellent job. Service was excellent. The job took a few days and since I was out of town (nearly 2 hr drive each way), they provided a loaner vehicle at no cost. The price was competitive, and there is a warrantee and 500 mile follow-up service visit also. I will be a repeat customer and I hope they have as much business as they want. Honesty and quality work is so refreshing (I've had the opposite experience and it's not fun!)

I purchased a Wranger from Krietz Customs from out of state and the experience was great. Delivery…read morewas reasonably priced and fast. Everything played out as Dylan & Wes promised. The Jeep's condition arrived just like the pictures & video showed. They even detailed it before shipping to me. I'm very happy with this purchase. Krietz Customs is a trustworthy dealer.

Great service and they actually care about helping out. My car is old and I wasn't sure if the…read moredamage was too expensive and the insurance would just junk it. They did the estimate for free and worked with me to get the insurance to pay for it. Highly recommend!!

USAA offered me a few options for repair after I hit a raccoon on 695 and busted the front bumper…read moreof my Jaguar XF. Chose these guys based on reviews. I am glad I did. My service rep was extremely friendly, knowledgeable and easy to work with. I was worried about paint matching -- he assured me it would and he was right-- perfect match. Took it in on a Monday, they said probably done by Friday but it was don't early Thursday. All around excellent service and work and highly recommend.