Gerber (6th Ave) did an outstanding job repairing my car. I was especially impressed with how they blended the paint as its an odd color. They had it done in a reasonable amount of time and communication was second to none. I thank my State Farm agent for recommending them. read more

My girlfriend brought her car here to be fixed. They didn't look at the car until a week after she dropped it off. Then they spent 2 months "waiting for a piece to come." Finally the piece came, they told her it was all put together and painted, and all they had to do was send it to Audi to configure the sensory system. At this point they told her the car would be ready by the following Tuesday. Then she gets a call from Audi telling them that they were given the car without notice of them coming, there were parts sitting in the back of the car, and that they put the wrong grill on and shoved the camera in that grill where it didn't fit. Audi said there were parts missing that now need to be ordered and that it's still gonna take a while. Hopefully they can make this right. read more

The manager and the front of house staff are very friendly so I will up it to 2 stars. They asked me to come back so they can check out my vehicle, but I am not sure if they intend to fix the problem or just to reiterate that they won't fix it so I have not taken the time out of my schedule as last time they had my car for a month. The service technician from the last time I was there told me the damage that was left on my car was from an "unrelated incident" and that is why they left it. I can constantly hear wind when I drive. That was never an issue before even with all the damage to my car. read more

I'm not going to leave a 1-star review, although I probably should. I did not have any work performed here, nor would I ever. After visiting a nearby mom & pop collision repar shop - where I spent all of 15 minutes getting an estimate - I thought that I would try Gerber for a second opinion. We are talking about a very minor repair on a 20-year-old vehicle. The young lady at the desk (whose personality I wasn't thrilled with) told me that I needed to make an appointment. Fair enough. It was 9am. I thought that, perhaps, she'd tell me to come back at 4pm. Nope. I'd have to wait a week. A WEEK? Are you kidding me? I expect to have the repair completed within a week. GMAB. As a footnote, I tried calling this place several days earlier to ask if I needed an appointment. The local number rolled over to a national call center where I waited far too long for someone to answer. I hung up. NOT impressed with this operation. read more

I had a great experience at Gerber Collision. I have come here two times as it is a Gieco certified repair center. They had my rental car ready, friendly service. They had a quick turnaround time with my 2019 Ford. Dave and the other mechanics and front desk staff are very friendly. A definite recommend if needing a collision expert in Gainesville. read more

This update is based off of the managers manager who works in a different office and his call to check in on the service. He was very kind and apologetic to the situation even though there was nothing he could do. I did receive a call that Gerber was refusing to put for apart of the rental car and he is taking care of that situation. His call was sincere and It gave room for the possibility that all of Gerber doesn't have poor costumer service and service, it was just this location. I would still not recommend this facility, but I wouldn't say they are terrible everywhere. Im thankful for Rays call and his ability to change my view of Gerber as a business. I would still give this facility 0 starts but I would give Ray 5. read more

I seldom write a review for any business, but I was so impressed with this company that I felt the need to give them some "props". I originally had this company perform repair work on my truck after a fender bender I got into back in Jan of 2009. Then their company name was Autocrafters. They completed the work within a couple of days and I was very pleased. Fast forward to Aug 2014. I now live in Texas still driving the same vehicle. I noticed a couple of months ago the paint only on the repaired side started fading. I remember that the shop told me there was a lifetime warranty on the paint as long as I owned the vehicle. I figured I would send an email to the company to see if they would honor their promise. They did! Within a couple of days I received a call from the regional manager, Mike. He said that even though they had no Gerber shops in Texas they would pay for the repair of the paint job. I got a quote and sent it to them. In a few days they sent a check to me in the mail. This company means what the say. I would highly recommend these guys to anyone that needs paint or body work done. read more

Used Gerber based on the recommendation from Allstate for my vehicle repair after a collision and I could not regret it more! Staff are rude and the customer service is horrible. We went by to pick up some items from inside the car and found all the damaged car parts left inside the car making it so dirty! And this was after staff told us they didn't touch anything inside the car. Even worse, they do shoddy work. They bought parts that did not fit my vehicle and caused the repair to take weeks longer than expected, which not only inconvenienced me but cost thousands of dollars more in rental car fees. You would think the minimum they would do is measure and ensure that they order the appropriate parts, but I guess not. These employees do not care about their customers. Please do NOT use Gerber for your collision repairs! read more

The only reason I'm giving them more than one star is the fact that one of their technicians, who works through them via Glass America, was amazing and a very caring man. I would recommend Danny to anyone. However, I'm EXTREMELY disappointed in the organization of this company. My experience started on the day of my finals, I had three on the same day. I had parked my car at the garage of the Reitz Union and when I'd returned my rear window was shattered. I had two finals left to attend to. I called the people at Gerber and they told me that they would try to get a technician out to me same day, but if they couldn't they would call me. They did not. I call the next day at 11am, and a nice young woman picks up the phone, apologizes and tells me she'll send out a form to have a technician call me immediately. This is also how I find out they didn't bother to tell me they had to order my glass, and that there was NO possible way they could've done it yesterday. Well, I wait three hours...no call, once again. I call back AGAIN and this time the young woman on the phone tells me that she'll email her manager and the technician will call me shortly. About 15-20 minutes later, he did. An hour later he was at my apartment, where the first thing he told me was "I can't repair your car today, I don't have the moulding." Cool. Turns out if you have an odd sized, or irregular window they don't carry the moulding, that's fine I guess, but then they told me that it would be my responsibility to purchase it so they could use it. Excuse me, but if you're already having to special order my glass, wouldn't you want to check if there are other things you may need?? So, I order the moulding off of eBay and the weekend passes, and Monday morning I get a call from a Jacksonville number asking if I still want to continue service. I figure I've already gotten this far, so yeah. Except NOW they're telling that they can get th moulding from the dealer...4 days later...and that there would be a delay...thanks for no help? So, I schedule my repair for the next day. A full week since the original appointment and my window is fixed, I have no issue with the actual product provided But there's 0 reason I should've been kept sitting around for an entire week, waiting without a window, while the weather dropped and it rained. If you have anything outside of the "standard" windows, I do not recommend coming here for repairs. read more

While the entire process was frustrating due to complications with my insurance, no matter what the situation was Lonnie listened to my frustrations explained what needed to be done, so I could follow up accordingly with USAA. Third party situations can be difficult especially when something is delayed as long as two weeks. But I have a tremendous amount of respect for how Lonnie thoroughly explained everything throughout the situation and even afterwards his response on certain concerns I had. I will definitely return and I am thankful everything came out so well. read more

Literally the absolute worst place to get your car fixed. I would absolutely never recommend or even mention anything positive about this facility. Initially I brought my car in for what they had say would take 1 week to fix, a bumper and drying of my back mat. This took 4 weeks. After the first week, in which they didn't call me to tell me it would be longer, i started calling for updates and asking to speak with the manager of the facility. They apologized and told me that they had other cars come in that were bigger jobs and it would take another week. I continued calling and on the third week they had new excuses and reasonings and said it was their fault it was taking so long. Not once did they make the phone call to update me. After 3.5 weeks they gave me a rental car for 3 days and in the time of those 3 days they fixed the car. I was delighted to hear this and when I went to pick it up, not only was it not done, it had come back with a dent and a scratch that occurred in the process of "fixing" the car. I then had to schedule a new time to bring my car in to fix this new problem and found that they didn't even fix the problems in those 4 weeks. I called to schedule this again asking for the manager, And when I got on the phone with her she had no idea of my car even being there. She, Marie, then went on to tell me that she was the only manager when I had already spoke to other "managers" and that it was my fault I hadn't spoke with her. I find this facility to be absolutely ridiculous. I thought I was on the show pranked and yet, it was reality. In the end I received my car back yesterday and it's dirtier than I left it and still isn't properly fixed. I would absolutely stay clear of this facility at all costs. Their costumer service and actual services are horrible. read more

My experience at the Gerber Collision (6th street location) in Gainesville, FL was NOT a good one. I stopped by on Wednesday to see what I needed to get a quote to repair a small dent on my vehicle. I was met by a rather salty woman at the front desk who met my question with an abrupt "do you have an appointment". I explained to her again that I was stopping by to get information since I was literally in the area. Although I saw several employees holding court behind her, I was told they were all busy and I'd need to schedule an appointment and I was asked if I would be going through my insurance company. My appointment was scheduled for the very next day at 11AM. I arrived at 10:54. "Salty" was there at the front glaring at her computer screen. I greeted her and informed her that I had an 11AM. She confirmed, asked me again if I was sure I didn't want to go through insurance and then told me to have a seat, but not before telling me about the nastygram e-mail she was reading. She explained that she had done her part in regards to the content of the email, but someone else she was helping had dropped the ball. Of course they did, "Salty". I then proceeded to watch "Salty" and an adjuster discussing another customer's business and that customer's collection of collision prone children. It's now 11:15 (my appointment was at 11) and I called another repair shop to see if they could see me. I left Gerber and went to the other repair shop where I was treated with respect and as if my business was important. I will be going with the other repair shop as I would not trust Gerber with a Matchbox toy car. read more

They did great work and kept me informed throughout the process. It didn't take long to get my car fixed and they worked with my insurance.

Excellent customer service and courtesy. Very trustworthy facility. Darlene and Shabeer are great! Would recommend to everyone!

I usually dont take the effort to write reviews, but this place gave such great customer service that I was impressed to take the time and write a review. My car was a re-do from another shop who did horrible work on my BMW. I called them and took my car in, Shabeer was the person who was helping me in this process, he was professional and very honest. He gave me an appointment to bring it in, i took my car dropped it off.. and he walked over my options. He was constantly in touch with me with the progress of my car and what they where going to do. Gerber Collision actually send you text messages as your cars progresses. They delivered the car as promised date, and they cleaned my car and vacuumed. This place was a 5 star for me compared to the horrible place i went to before. They took care of my baby and fixed it well. :) All my future business and referrals are going to Gerber Collision. Thank you i really appreciate all your guys help!!!!!!!!!! read more

Amazing! Amazing! Amazing! Extremely helpful, kind, and patient. They fixed, painted, and detailed my car in under 12 hours. I highly recommend them. Darlene & Shabeer are outstanding. read more

I will never take my car here to get it worked on every again and I will never recommend anyone ever go there. They called me to tell me my car was done and I told them to lock my keys in it, I leave work early to return my rental because I work all the way in Ocala and live in Gainesville. I get there and my car is locked in the lot still and I now have no vehicle, no way to work, and now I have to use a vacation day just to get my car back. I even told them to call me if there was any issues and they never contacted me. read more

total idiots that should not be in business. arranged with insurance co on monday afternoon for sat appt at my residence. on friday at 4:51pm got call to voicemail "we do not service your area on sat. will be there on monday". cannot get hold of a live person, left message for return call. nothing so far. if they had said in beginning couldn't do saturday, i would have gone elsewhere. entire week wasted, crack on windshield growing, and i scheduled my saturday (mri apt) around the planned appt time. these people should not be in business at all. if they have the stupidity to arrive at my residence on monday, i will not be here with vehicle so they are wasting their trip and i'm leaving word with neighbors to have them arrested for trespassing read more